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ww
w.n
b2bc
.co.
uk
websites that workwebsites that work
James PenningtonJames PenningtonLead IT ConsultantLead IT Consultant
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk OpportunitiesOpportunities
17 hours spent online a week on average
3.4 billion minutes last year - inst message
35 million+ users in the UK
1,700 searches per minute in the UK
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
E-Marketing essentialsE-Marketing essentials
Websites
Search Engine Optimisation
Additional Techniques
Analytics
Finding Help
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
planningplanning
In preparing for battle I have always
found that plans are useless, but
planning is indispensable.
Dwight D. Eisenhower
34th president of US
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Plan the sitePlan the site
Uniqueness
Set clear objectives
Understand your users
Identify content
Locate sites you like
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Building an effective websiteBuilding an effective website
Good use of images
Call to action
Easy to read content
Answers questions
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
What people see is importantWhat people see is important
First impressions count
email addresses
clean and uncluttered
consistent layout & theme
don’t make me think
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk SEO (Search Engine SEO (Search Engine Optimisation)Optimisation)
The Internet has no such organization - files
are made available at random locations. To
search through this chaos, we need smart
tools, programs that find resources for us.
Clifford Stoll, Silicon Snake Oil, 1995
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
How much traffic is Search?How much traffic is Search?
61 billion searches worldwide
37 billion on Google
8.5 billion on Yahoo
2.1 billion on MSN
3/4 of UK search is via Google
32% for two word phrase
27% for three word phrases
1st Page result has a 80% success rateSource: searchenginewatch & BBC website
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Make your site friendlyMake your site friendly
Make sure you use the right technologies
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk 5 keys to unlock the Search 5 keys to unlock the Search EngineEngine
Get all your pages indexed
Create more targeted pages
Increase internal links
Increase external links
Don’t SPAM you will be found
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Avoid the followingAvoid the following
Adding into 5,000 directories - automatically
People offering 1st page listings
We understand how Google works…….
I can tell you - but I’ll have to kill you
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Make your site workMake your site work
Google / Yahoo tell you what to do
Follow the basic rules
Create sites that are good for your user
Content rich, Easy to Navigate
Avoid Duplicate Content
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Directories / LinksDirectories / Links
Equivalent of ‘word of mouth’
Use every opportunity
Sites reputation passed on
Investigate your competition
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Develop a link strategyDevelop a link strategy
Identify sites
Set a goal for generating links
Stick to associated sites
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Newsletters & FlyersNewsletters & Flyers
Low cost
Effective communication tool
Targeted customers
Trackable results
Instant results
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
How effective are they?How effective are they?
Direct Mail
Mail List (1000) $75
Cost to Mail $1000
Orders 10
Profit $120
Total Profit $1200
Costs $1075
Net $125
Electronic Mail
Mail List $5,000
Cost to Mail $0
Orders 200
Profit $120
Total Profit $24000
Costs $5000
Net $19000
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Blogs & ForumsBlogs & Forums
New trend in web presence
Can provoke interaction
Liked by Search Engines
Many free services
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Why have a blogWhy have a blog
Have something to say and guts to say it
If people are interested in what you say
If you tell the truth
If you can last
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Do people trust blogsDo people trust blogs
63% trust personal posts
26% trust company posts
6% trust corporate blogs
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Ways to effectively testWays to effectively test
User testing
A / B testing
Multi Variate
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Why track analytics?Why track analytics?
Insight into how effective the website is
Highlight areas that need improving
Identify search phrases for optimising the site
Show sites that direct traffic to you
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Why track statisticsWhy track statistics
To make changes to the site
Identify weak content
Select keywords that work
Promote content
Improve landing pages
Identify good site links
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Create GoalsCreate Goals
Structured set of actions
• Identify touch points
• Highlight leaving points
• Measure Conversions
Ensure you set clear attainable goals that can be
measured easily
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
SegmentationSegmentation
What keywords work
• Analyse the pages visitors land on
What referrers convert
• Use goals to identify good referrals
Which content looses clients
• Is it due to location
Don’t take the raw data as being the whole truthUnless it’s going to get you more money……
© 2008 NB2BC
ww
w.n
b2bc
.co.
uk
Things to do after today?Things to do after today?
Create objectives for your website
Review page titles and content
Look at splitting pages to increase size
Create and identify sites for links
Develop useful mailing lists
Implement some level of CRM to identify clients
Setup Analytics and define goals
Do something