Curriculum Vitae of Tanya SmithPersonal DetailsFull Name: Tanya Leigh Surname: Smith Address:45 Meyer Circle Uitbreiding 15 Robertson 6705Gender: FemaleCell Number/Home Tel:071 455 3727/023 626 3401Alternative Contact:084 607 4146Identity Number :8712140036080Marital Status: Single Home Language: English Health: ExcellentDependants: One

Strengths Intellectual Integrity ResponsibleInitiative Moral CharacterReflective Ability

Education Secondary Education Name of School: Strandfontein Secondary School Highest Grade Passed: Grade 12 (Matric)Subjects Passed: English (HG) Afrikaans (HG) Physical Science (SG) Biology (HG) Geography (HG) Mathematics (SG)

Senior School Achievements Junior and Senior Debating Athletics Diploma

Languages:

English and Afikaans

Speak,Read and Write fluently

Work Experience 1. Company : Eskom Position Held : Data Capturing Duties : Sorting of all data ,filing of all data compiled ,capturing of all data relating to customers Duration : 31 May 2006—30 August 2006 Reason for leaving : Temp. position (Contract)

2. Company : Spur Position Held : Waitress Duties : Liasing with customers and attending to their needs ,liase with kitchen staff ,liase with senior staff ,and housekeeping. Duration : 3 September 2006—3 October 2006

3. Company : Berco Express (Courier Company—Montague Gardens, Cape Town ) Position Held : Data Capturing and Administration Clerk Duties : Sorting of all data ,Filing of all data relating to customer. Capturing of all data concerning all ,accounts in all of S.A.

4. Company : Teleperformance Pty (Ltd) - Cape Town Position Held : Data Entry Clerk Duties : Take inbound calls and do internet troubleshooting with client queries ,Capture data and see to ,customer satisfaction ,Managing all incoming calls ,faxes and inboxes for the HP (UK & Ireland— Technical Support). Directing all faxes and e-mails to relevant departments. E-mail correspondence for HP Account for specific departments. Dealing with irate customers daily. Duration : 15 January 2008—30 March 2009

5. Company : Statistics South Africa Position Held : Fieldworker Duties : Interview respondents in surveys for the government Census 2011, map reading ,probing for I Information. Duration : 10 October 2011—31 October 2011

6. Company : Capacity (Metrofile—Airport Industria—Cape Town) Position Held : Data Capturing Clerk Duties : Sorting and capturing of all data relating to all company accounts, with high Targets. Duration : November 2012—January 2013 (Contract)7. Company : Department of Social development (Robertson)Thusong Centre Position Held : ECD Assistant

Duration: Current Position

Computer Literacy: Microsoft Office All-In-One,Microsoft Excel,Microsoft Word,Microsoft Publisher,Powerpoint,Microsoft Outlook,Microsoft AccessFunctional knowledge of word processingHow to use e-mailHow to use the InternetInstalling softwareNavigating a computer's filesystemConfiguring a programProgrammingUnderstanding the problems of data securityUse of a computer for scientific researchFixing software conflictsRepairing computer hardware

References1. Immediate Supervisor Michelle Smith Eskom Tel: 072 902 79482. Floor Manager Miss Feroza Spur Ottery Tel: 021 703 00193. Supervisor Natalie Siebrits Berco Express Montague Gardens Cape Town Cell : 078 374 04454. Team Leader Dean Jackson Teleperformance 2 Long Street Cape Town Tel : 021 408 0100 Cell : 079 034 08935. Fieldworker Supervisor—Census 2011 Sadiqa April Statistics S.A Cell : 074 489 92536. Supervisor

Luyanda Nkhola Capacity Tel : 021 507 9900/ Tel : 021 535 1434