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Knowledge Management

Hendrik Gunawan - 1501173326Yoga Mahesa P.K - 1501150404

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Knowledge Management

The discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives (Ron Young, CEO/CKO Knowledge Associates International)

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Benefits of Knowledge Management• Reduces time-to-market • New products are designed and

commercialized more quickly and successfully

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Types of Knowledge

• Explicit : Information that is written down or codified

• Tacit : Information that is stored inside a person’s mind

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Elements of KM Initiative

• People• Process• Technology

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People

• Refers to Cultural and Behavior Approach• Knowledge is created by individuals• The creation and sharing of knowledge

can only happen when individuals cooperate willingly

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Process

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Technology

• Refers to the network system• Facilitate connections :

– among knowledgable people– between people and sources of information

• Through ICT, explicit knowledge can be captured and disseminated

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BCA

• VISION

– To be the bank of choice and a major pillar of the Indonesian economy

• MISION

– To build centers of excellence in payment settlements and financial solutions for businesses and individuals

– To understand diverse customer needs and provide the right financial services to optimize customer satisfaction

– To enhance our corporate franchise and stakeholders value

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BCA Knowledge Management

• BCA Employee award• BCA Customer Education Program• BCA IT enabler• Customer Knowledge• Disaster Recovery Center• Internal website for staffs

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Sources

• http://echo4share.blogspot.com/2010/10/knowledge-management-pada-bca.html

• http://www.slideshare.net/kreaume/knowledge-management-presentation-1425087#

• http://www.slideshare.net/miera2209/introduction-to-knowledge-management-7904270

• http://www.bca.co.id/en/about/cari-tahu-tentang-bca/visi-misi/visi-misi_landing.jsp

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Thank You