WRITING AN E-MAILWRITING AN E-MAIL

What equipment do I need if I want What equipment do I need if I want to write an e-mail?to write an e-mail?

A computer with installed appropriate A computer with installed appropriate softwaresoftware

Modem and Internet connectionModem and Internet connection

User name and passwordUser name and password

Recipient`s addressRecipient`s address

Which of these things do you do with e-mail and which do you do

with letters?

write a subjectsend copies

write an addressadd attachements

sign insign your namego to your inboxuse a post boxclick on a name

Commands/FieldsCommands/FieldsExplain them.Explain them.

Add/edit attachements

Compose

Contacts

Help

Send

Sign out

Subject

To

Bcc (blind carbon copy)

Cancel

Cc (carbon copy)

Home

Inbox

Options

Save draft

Recipient

Password

What are the advantages of e-mails?What are the advantages of e-mails?

What about these? Do you agree with them?What about these? Do you agree with them?

We can communicate fast, specially We can communicate fast, specially international communications.international communications.

It is easier to express a complex idea if you It is easier to express a complex idea if you are not a native speaker.are not a native speaker.

You can forward the message to others by You can forward the message to others by one click.one click.

The main points in writing e-mailsThe main points in writing e-mails

Keep your message short Don`t use abbreviations Only use capital letters for special emphasis. CAPITALS means

SHOUTING! Don`t use underlining. Put a complete line space between each paragraph. Make sure your spelling and grammar are reasonably correct. Always check an e-mail before sending. Make sure you have attached any attachments you want to send. Make sure you`re sending it to the right person! If you receive the e-mail that you don`t understand, reply quickly

and ask clarification.

Useful phrasesUseful phrasesOPENINGOPENINGDear Sir/Madam,Dear Sir/Madam,Dear Mr. Johnson,Dear Mr. Johnson,

Thank you for your e-mail.Thank you for your e-mail.In reply to your request I can confirm In reply to your request I can confirm

that….that….

REASON FOR WRITINGREASON FOR WRITINGI`m sorry I wasn`t available to take I`m sorry I wasn`t available to take

your call yesterday.your call yesterday.Thank you for your mail. There is one Thank you for your mail. There is one

point I don`t quite understand.point I don`t quite understand.I am sorry to inform you that we have I am sorry to inform you that we have

got another invitation.got another invitation.

REQUEST FOR ACTIONREQUEST FOR ACTIONCould you please call me later today?Could you please call me later today?Could you please send me a reply?Could you please send me a reply?Please confirm that these Please confirm that these

arrangements are OK.arrangements are OK.

ENDINGENDINGRegardsRegardsYours truly,Yours truly,Yours sincerely,Yours sincerely,Best wishes,Best wishes,Love and kisses to all.Love and kisses to all.Give my regards to your family.Give my regards to your family.I am looking forward to hearing from I am looking forward to hearing from

you soon.you soon.

YOUR NAME AND SURNAMEYOUR NAME AND SURNAME

Used literatureUsed literature

Dinos Demedrias: Information Dinos Demedrias: Information TechnologyTechnology

Leo Jones: Working in EnglishLeo Jones: Working in English