WrightJessica-Effects of Motivations and Gender on Adolescents’ Self-Disclosure in Online Chatting

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    Motivations & Self-Disclosure1

    Running Head: Motivations and Self-Disclosure in Online Chatting

    Effects of Motivations and Gender on Adolescents

    Self-Disclosure in Online Chatting

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    Motivations and Self-disclosure

    Abstract

    This study investigated the effect of motivations for online chatting and gender

    factors in self-disclosure in adolescents online chatting. Participants were 260 high

    school students who participated in online chatting (128 female, 132 male). The results

    revealed that self-disclosure in online chatting differed by motivation, but gender was not

    a significant variable for explaining self-disclosure.

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    Motivations and Self-disclosure

    Effects of Motivations and Gender on Adolescents

    Self-Disclosure in Online Chatting

    In 2005, there were approximately 190 million registered ICQ (I seek you, a

    form of online chatting) users around the world, with 8 million users logging in every

    day. In Korea, nearly half of all citizens ages 13 to 55 report membership in at least one

    of 10,000 chat sites (Ho, 2004). Among these users, the majority are teenagers. Although

    uses of the Internet range from email, to the web search, to e-commerce, to electronic

    newspapers, and to many other applications, no Internet use has a greater attraction for

    young people than online chatting (Leung, 2001).

    One important characteristic of online chatting is relationship formation. Users

    exchange information with each other through online chatting via computer-mediated

    communication (CMC). Some experts argue that CMC is limited in its ability to develop

    relationships between people, because of the absence of social context cues and

    nonverbal-cues (Daft & Lengel, 1984; Sproull & Kiesler, 1986, 1991). On the contrary,

    others have contended that people can make friends on the Internet without those cues,

    because users adopt text-based information as a basis for impression formation and

    relationship development (Lea & Spears, 1995; Walther, 1996; Walther & Burgoon,

    1992). That is, the Internet is an adequate medium for communicating. However, the

    more important thing for relationship development on the Internet is the extent to which

    people can show or disclose themselves to others. Self-disclosure on the Internet is a

    necessary norm in relationship formation and development.

    Cozby (1973) defined self-disclosure as communication that offers information

    about oneself. By means of the information that people disclose they can form

    relationships characterized by trust, intimacy, and liking for each other. Self-disclosure

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    Motivations and Self-disclosure

    has significant implications for Internet usage; in addition to facilitating online

    friendships, people can consult with people about topics rarely discussed in a face-to-face

    (FtF) context and get commercial information by chatting with other consumers.

    This research focuses on adolescents self-disclosure in online chatting. A few

    CMC studies of self-disclosure commonly compare the differences in the level of self-

    disclosure between FtF communication and CMC (Joinson, 2001; Mallen, 2003; Walther,

    2002). They have shown that people can disclose personal information and develop

    relationships through CMC, just as they can in FtF situations. However, the comparative

    studies in CMC and FtF are limited in explanations for quantitative and qualitative

    difference of self-disclose only within CMC. It raises a question about what factors

    prompt people to disclose or discourage in online chatting? Disclosure could be

    influenced by the actions of others, but the amount and type of information are controlled

    by the individual disclosing (Omarzu, 2000). Therefore, disclosure is by nature an

    individual strategic behavior (Derlega & Grzelak, 1979; Jones & Pittman, 1982; Miller &

    Read, 1987). A functional theory of disclosure assumes that self-disclosure is for

    individual goals (Derlega & Grzelak, 1979). Based on that theory, this study explored

    motivations for using online chatting and examined the effect of motivations on self-

    disclosure in online chatting.

    Relatively consistent findings in self-disclosure demonstrate that men generally

    disclose less than women do (Dindia & Allen, 1992). However, the general tendency in

    CMC has not yet been revealed. This research attempted to investigate the gender

    difference in self-disclosure in online chatting and also the difference in each genders

    self-disclosure between online and FtF communication.

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    Motivations and Self-disclosure

    Self-Disclosure

    The research on self-disclosure has examined the phenomenon as a medium of

    social exchange (Worthy, Gary, & Kahn, 1969). In this social exchange perspective,

    Disclosure is assumed to be inherently rewarding to receive and is also believed to

    create an obligation in the listener to return the favor, either by disclosing in exchange or

    by granting other boons to the discloser (Omarzu, 2000,p. 176). Social penetration

    theory (Altman & Taylor, 1973) also explains self-disclosure as the medium of social

    exchange. According to social penetration theory, the level of self-disclosure depends on

    each relationship in terms of rewards and costs. Individuals expect a reward from

    receivers for self-disclosure and subsequently create obligations to reciprocate (Omarzu,

    2000). This relationship is expressed as the norm of reciprocity and means offering

    responses that match a partners previous communication (Daniel & Michael, 1993).

    Typically, receiving disclosures increases liking for the discloser (Collins & Miller,

    1994).

    Many scholars have researched the reasons affecting self-disclosures in non-

    mediated interpersonal communication. Various factors other than reciprocity explain

    different levels of self-disclosure. First, much of the early research on self-disclosure

    found gender differences. Rosenfeld (1979) argued, men avoid disclosure primarily to

    maintain control over the social situation, and women avoid disclosure to prevent

    personal hurt and relational problem (pp. 72-73). Other studies have shown that men

    generally disclose less often than women do (Dindia & Allen, 1992). In terms of

    disclosure via the Internet, Klemm and his colleagues (1999) found in researching a

    cancer group that men gave more information to fellow support-group members, whereas

    women engaged in more disclosure of their personal experiences and gave emotional

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    Motivations and Self-disclosure

    support. Owen, Yarbrough, Vaga, and Tucker (2003) found that both male and females

    showed significant emotional and cognitive expression, and gender was nota statistically

    significant main effect on expression; however, the interaction between gender and time

    on those expressions was statistically significant. Another variable to explain different

    levels of self-disclosure is individual characteristics, and researchers have investigated

    the effect of personality. Cozby (1973) suggested a personality factor; personal

    extraversion was positively related to self-disclosure.

    The other perspective on self-disclosure is based on the functional theory.

    According to this theory, each individual strategically controls self-disclosure in terms of

    individual goals (Derlega & Grzelak, 1979). When disclosing, people selectively reveal

    or withhold personal information to obtain their goal (Quattrone & Jones, 1978). This

    functional approach promises to be a useful perspective to explore why or how users of

    the Internet, especially in chat rooms, self-disclose.

    Self-Disclosure in CMC

    Self-disclosure is an important element in CMC, because it is necessary for the

    formation of relationships. CMC takes the form of using email, computer, conferencing,

    and chat systems, all of which differ from FtF communication, which relies in part on

    nonverbal communication (Walther, 2002). Disclosing personal information using text in

    CMC is one of the cues that users can get to know each other, because self-disclosure is

    personal information that others are unlikely to discover from other sources (Trenholm &

    Jensen, 1996). In order for users to form or develop relationships on the Internet, it can be

    argued that the best way is to disclose personal information about them, including their

    opinions, attitudes, moods, or emotions.

    However, some people argue that the Internet has barriers to self-disclosure.

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    Motivations and Self-disclosure

    Siegel, Dubrovsky, Kiesler, and McGuire(1986) found that CMC is a relatively

    impersonal medium compared to FtF communication, so impression and relational

    development might not be formed in online communication. Kiesler, Siegel, and

    McGuire (1984) also stated that users of CMC have difficulty forming impressionsdue to

    the lack of nonverbal cues in the medium. Another factor that hinders disclosure and

    communicating self-information is anonymity. Anonymity could foster the sharing of

    false information among Internet users.

    However, Walther (1996) has argued that anonymity helps Internet users to

    construct positive impressions. McKenna and Bargh (2000) also claimed that anonymity

    produces positive effects on relationship on the Internet, because the Internet is like a

    darkened room where people cannot see each other, so people are not hesitant to disclose

    information about them. Other research has shown that online impressions and

    relationships are possible within different levels of FtF. Walther and Burgoon (1992)

    showed that groups using computer-mediated communication increased in several

    relational dimensions to positive levels and that these subsequent levels approximated

    those of face-to-face groups. In terms of self-disclosure, these theories presuppose that

    there is no any barrier for people to disclose and recognize personal information with

    each other to develop relationships through CMC.

    A few studies in CMC have focused on self-disclosure.Haider (2002) found that a

    positive relationship between self-disclosure and intimacy has been found in chat rooms.

    Walther (2002) also explored self-disclosure among users as an effect of CMC based on

    uncertainty reduction theory1 and found that CMC interactants produced significantly

    higher proportions of self-disclosure. CMC researches had focused more on the

    1 The uncertainty reduction theory explains, how communication functions to help usattain knowledge and understanding of ourselves and others (Berger & Bradac, 1982, p.5).

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    Motivations and Self-disclosure

    difference of level of self-disclosure between CMC and FtF. Joinson (2001) had shown

    that significantly higher levels of spontaneous self-disclosure were found in CMC

    compared to FtF meetings. Mallen (2003) also explored the level of self-disclosure

    through online chatting compared with FtF communication, but there was no significant

    difference in level of self-disclosure.

    The comparative research on the difference in self-disclosure between CMC and

    FtF demonstrated that people using CMC could disclose personal information and

    develop relationships just as they can in FtF encounters. However, the limitation of the

    investigations is in the explanations for why users disclose personal information and what

    factors influence depth and breadth of self-disclosure in CMC. In addition to gender and

    personality as factors that help explain levels of self-disclosure, this study investigated

    motivations affecting self-disclosure based on the functional theory in CMC.

    Motivations as Variables to Explain Self-Disclosure

    Traditionally, motivations are posited to be associated with a set of psychological

    motives. These psychological intentions prompt the audience to purposefully select

    certain media, or media content, in order to seek gratification or satisfy a set of

    psychological needs (Blumler, 1979). This uses and gratification perspective has been

    applied to Internet research. In general, motivations for Internet usage are interpersonal

    relations, information, and entertainment. Email, distribution lists, multi-user dungeons

    (MUD), and chat have been considered communication tools on the Internet. Information

    needs are associated with the use of E-commerce and electronic newspapers. However, a

    particular medium does not always reflect a specific motivation. Users can use email as a

    means of seeking information or entertainment. For instance, online chatting is basically

    for developing relationships among users, but chats can also be used for exchanging daily

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    Motivations and Self-disclosure

    information (style of living, economic data, politics, and culture), entertainment (wasting

    time, just for fun, taking a rest, escaping from stress or pressure), and pure relation

    formation (making friends exploring love interests, meeting people who share common

    hobbies or other interests, and the like).

    This research hypothesized that the different motivations for online chatting affect

    different levels of self-disclosure. According to the functional theory, communication

    binds individuals with their environment. There are five bonding functions of

    communication: fostering favorable impressions, organizing relationships,

    constructing/validating conjoint worlds, expressing feeling and thoughts, and protecting

    vulnerabilities (Rubin, Perse, & Barbato, 1988). Clark and Delia (1979) suggested other

    functions for communication: to form communication strategies, as a solving instrument

    for an identified problem, for developing interpersonal relationships, and for social

    identity.

    According to Rubin et al. (1988), people use interpersonal communication for

    entertainment when they need to feel less tense, feel enjoyment, or a have a pleasant time

    with other people. Leung (2001) also pointed out that, People communicate for

    entertainment as it provides fun and good time. Others communicate for social interaction

    as people need to share information with othersabout themselves (p. 485).

    In summary, people use communication generally for interpersonal relationships,

    entertainment, and information. These reasons are closely related to self-disclosure in

    terms of functional theory. Berg and Archer (1982) found that people control the content

    and duration of self-disclosure based on the nature of the disclosure. For example, if

    people want to form interpersonal relationships with others, the content or style of their

    self-disclosure might be different from people who have information or entertainment

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    Motivations and Self-disclosure

    motivations.Leung (2001) investigated why students have an immense interest in online

    chatting. He found two categories of motives in online chatting: instrumental and

    intrinsic. The intrinsicmotives includeaffection, inclusion, sociability, and escape,

    whereas instrumental motives include entertainment and fashion. Park and Floyd (1996)

    explored how often personal relationships form in Internet newsgroups and how close or

    developed they become. They found that personal relationships were common, that

    opposite-sex relationships were more common than same-sex relationship, and that the

    depth dimension of relational development correlated with intimacy and self-disclosure.

    Motivation that any research has not been to look at as a variable in self-

    disclosure in online communication might determine a quantity and quality of self-

    disclose. Accordingly, this research investigates users motivations for online chatting in

    the context of the functional theory of self-disclosure.

    Research Questions

    The literature review has shown that self-disclosure is crucial to initiate or

    develop interpersonal relationships on the Internet. This research looks at online chatting

    as one CMC channel and explores which elements affect self-disclosure in online

    chatting. This researcher considered three motivationsinterpersonal relationships,

    entertainment, and informationas factors affecting self-disclosure, theoretically based

    on functional theory. Motivations for online chatting influence the type and level of self-

    disclosure. As a result, the following research question is proposed:

    RQ1. Is there any difference in self-disclosure depending on motivations of online

    chatting use?

    Previous studies have shown that gender difference has had much focus, but

    findings were not consistent. Self-disclosure in gender varied in online chatting and face-

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    Motivations and Self-disclosure

    to-face communication. To explore the Internet effect on self-disclosure, this study

    examines differences between online and offline self-disclosurewithin each male and

    female. In addition, one problem is that researchers only compared amount or types of

    self-disclosure according to gender. This research exploresthe effect of interaction

    between gender and motivations.

    RQ2. Are there any differences in self-disclosure between online and face-to-face

    communication within each male and female?

    RQ3. Are there any differences between males and females in self-disclosure in

    onlinechatting and face-to-face communication?

    RQ4. Are there differences between males and females in self-disclosure based on

    motivations?

    Method

    Procedure and Sample

    Questionnaires were administered in class (with the permission of the instructors)

    to a multistage stratified random sample of students at a large high school in Seoul, Korea

    in April 2004. A total of 300 students completed the questionnaire. This research was

    limited to individuals who had previously engaged in online chatting with unknown

    people. Of the sample of 300, 260 had experienced online chatting. Therefore, 260

    questionnaires ultimately were analyzed. Of the sample, 128 (49.2%) were female, and

    132 (50.8%) were male. According to grade, 90 (35%) were in the 10th grade, 94 (36.2%)

    were in the 11th grade, and 76 (29.2%) were in the 12th grade. The proportion of the

    sample by level of chatting was 21.2% for more than once a day, 15% for once a day,

    23.8% for three or four times a week, 19.2% for once every two weeks, 2.7% for

    once a month, and 12.3% for a few times in a year. The amount of time spent in

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    Motivations and Self-disclosure

    online chatting in a week averaged more than 4 hours (M= 4.42, SD = 5.86). Most

    students ranged between 1 hours and 10 hours (90.4%). The average time of each chat

    ranged from less than 30 minutes (21.9%), more than 30 minutes and less than 1

    hour (30.8%), 1 to 2 hours (28.5%), 2 hours to 3 hours (8.5%), and more than 3

    hours (9.2%). The average time spent on the Internet in a day ranged from less than 30

    minutes (11.9%), 30 to 1 hour (18.1%), 1 to 2 hours (38.5%), 2 hours to 3 hours

    (16.9%), 3 hours to more than 4 hours (4.2%), and more than 4 hours (10.4%).

    Motivations. The study of motivation in previous research of functional analyses

    has focused on developing interpersonal relationships (Clark & Delia, 1979),

    entertainment (Rubin et al., 1988), and information (Leung, 2001). The questionnaire for

    measuring motivation in online chatting includes nine items that measure online use in

    terms of interpersonal relationships, entertainment, and information. The items were

    measured by using 7-point semantic differential scales. A factor analysis of the measure

    was conducted and revealed three factors. The first factor was interpersonal relationships,

    consisting of three items reflecting motivations to make new friends, communicate with

    members in an online community, and make a friend of the opposite sex through online

    chatting. This factor had an eigenvalue of 1.55 and explained 17.24% of the total

    variance. Entertainment as motivation in online chatting was the second factor

    (eigenvalue = 1.52, 16.8 % of variance). The factor included items that suggested

    motivations for online chatting were to have fun, relax, or kill time. The third factor was

    information, and it consisted of four items, reflecting the use of online chatting to learn

    something, to get information about ones environment, and to find specific and

    professional information economic, political, and cultural. The factors eigenvalue

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    Motivations and Self-disclosure

    was 3.00, and it explained 33.33% of the total variance. Each reliability for these three

    factors was more than = .70.

    In addition, this questionnaire included a nominal-level item about motivation to

    more precisely measure what kind of motivation participants had when they most

    recently connected to the Internet for the purpose of online chatting. One hundred twenty

    participants reported that developing interpersonal relationships was the primary motive

    for online chatting (46.5%), 110 students (42.3%) indicated entertainment as their main

    purpose for online chatting, and 25 students (9.6%) said motivation of information

    seeking was their main purpose for online chatting. This result implicates online chatting

    is a tool primarily for interpersonal relationships or entertainment rather than information

    seeking.

    Self-Disclosure. The survey used Wheeless & Grotzs (1976) self-disclosure

    scales revised by Lawrence (1979). The research on self-disclosure in CMC indicates that

    Park and Floyd (1996) used Altman and Taylors (1973) scales of self-disclosure: depth

    and breadth; Joinson (2001) used positive or neutral self-disclosure and negative self-

    disclosure; and Walther (2002) operationalized self-disclosure as messages that reveal

    personal information about the sender. The current research focuses on a multilevel

    notion of self-disclosure, and uses five subsets of self-disclosure, as revised by Lawrence

    (1979): intent to discloseawareness on the part of the communicator that he or she is

    self-disclosing; amount of disclosureboth frequency and length of time, (3)

    positivenegative nature of disclosure, control of depth of disclosureperceived

    control of the general depth of the content of the self-disclosing, honestyaccuracy of

    disclosure. The scales consist of 30 items, but I deleted 4 items that appeared to have a

    similar meaning in Korean with other items.

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    Motivations and Self-disclosure

    The questionnaire asked participants to mark level of self-disclosure with 7-point

    semantic differential scales after recalling their recent online chatting. Each item was

    classified, and mean scores were computed to analyze motivational differences in self-

    disclosure.

    Results

    Difference in Self-Disclosure by Motivation for Online Chatting

    Students reported their motivation for self-disclosure after being prompted to

    recall their most recent online chatting experience. The analysis of these finding was

    limited to experiences in which students chatted with a stranger online rather than with an

    acquaintance. To test Research Question 1, I conducted a One-Way ANOVA. The mean

    of self-disclosure motivations for information (M= 3.64, SD = 1.39) was higher than

    motivation for either entertainment (M= 3.0182, SD = 1.31), or interpersonal

    relationships (M= 2.83, SD = 1.39), and this difference was statistically significant,F(2,

    252) = 3.638,p = .028. There is also a significant difference,p = .02 (Tukey a), in intent

    for self-disclosure between information motivation (M= 3.64) and interpersonal

    relationship motivation (M= 2.83).

    Secondly, there was a statistically significant difference in amount of self-

    disclosureamong motivations for interpersonal relationships (M= 3.90, SD = .82),

    entertainment (M= 3.82, SD = .72), and information (M= 3.39, SD = 1.21),F(2, 252) =

    3.96,p = .02. Respondents who had information motives in online chatting reported

    statistically higher scores on the motivation scales than the group who had interpersonal

    relationship motivation, (M= 3.90 vs.M= 3.39),p = .01 (Tukey a).

    Thirdly, there was a statistically significant difference in depth of self-disclosure

    among motivations for interpersonal relationships (M= 2.97, SD = 1.13), entertainment

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    Motivations and Self-disclosure

    (M= 3.01, SD = 1.15), and information (M= 3.92, SD = 1.22),F(2, 251) = 7.349,p =

    .001. The group who had information motivation in online chatting showed significantly

    higher scores than the group with interpersonal relationship motivations (M= 3.92 vs.M

    = 2.97),p = .001 (Tukey a).

    Fourthly, the difference in negativepositive self-disclosure was statistically

    significant among motivations for interpersonal relationships (M= 3.32, SD = 1.30),

    entertainment (M= 3.42, SD = .96), and information (M= 4.25, SD = 1.08),F(2. 251) =

    7.01,p = .001. The difference between the group with information motivations and the

    group of interpersonal-relationship motivations was statistically significant, with the

    former disclosing more negativepositive self-disclosure in online chatting than the latter,

    (M= 4.25 vs.M= 3.32),p = .001 (Tukey a).

    Finally, there was a statistically significant difference in honesty-accuracy of

    disclosureamong groups with interpersonal-relationship motivation (M= 4.20, SD = .66),

    entertainment motivation (M= 3.97, SD = .55), and information motivation (M= 4.38,

    SD = .70),F(2, 252) = 6.49,p = .002. The difference between the group with

    information motivations and entertainment motivations was statistically significant, with

    the former demonstrating more honesty-accuracy of disclosure, (M= 4.38 vs.M= 3.97),

    p = .008 (Tukey a). There was also a statistically significant difference in honesty-

    accuracy of disclosure between the group with interpersonal-relationship motivations and

    the group of entertainment motivations, with the former showing more honest-accuracy

    of disclosure, (M= 4.20 vs.M= 3.97),p = .013 (Tukey a). However, there was no

    significant difference in disclosure between the groups who had information motivations

    and interpersonal relationship motivations (M= 4.38 vs.M= 4.20). Figure 1 summarizes

    all the previous findings.

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    Motivations and Self-disclosure

    Gender Difference in Self-Disclosure in Online Chatting and Face-to-Face

    Communication

    Many researches have discussed gender as a factor differentiating the types and

    levels of self-disclosure. This research also analyzed gender differences in self-disclosure

    in online chatting. To test the difference I conducted an independent-sample ttest.

    First, there was no statistically significant difference in disclosure intentions

    between males (M= 3.44) and females (M= 3.37),p = .66 (2-tailed, see Table 1). The

    other types of self-disclosure did not have statistically significant difference between

    males and females in online chatting, as Table 1 shows. Secondly, there was no

    significant difference in disclosure intentions between males (M= 3.39) and females (M

    = 2.98),p = .99 (2-tailed) in FtF communication. The other types of self-disclosure were

    not significantly different between male and female in FtF communication.

    Table 2 below shows the differences in self-disclosure between online chatting

    and FtF communication for males and females. With males, amount, depth,

    negative/positive, and honesty-accuracy of self-disclosure were statistically significant

    between online chatting and FtF communication. For females, amount, depth, and

    negative/positive of self-disclosure were significantly different between online chatting

    and FtF communication.

    Additionally, this study examined an interaction effect on self-disclosure between

    motivations and gender (see Table 3). There is no interaction between motivation and

    gender,F= .423,p = .65. There is a main effect of motivations on self-disclosure,F=

    8.107,p = .000, but no main effect of gender on self-disclosure, F= .423,p = .003.

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    Motivations and Self-disclosure

    Discussion

    The primary contribution of this study is that it shows the impact of motivations

    on self-disclosure through CMC. The results demonstrate that self-disclosure in online

    chatting is different among groups who have different motivations. In other words,

    motivation is a meaningful variable that explains self-disclosure in CMC. This

    investigation also provides evidence that online chatters with information motives score

    higher in terms of levels of intent, depth, and negative-positive disclosure than the group

    who had interpersonal-relationship motives.

    These findings provide further support for the functional theory of self-disclosure,

    which argues that people use self-disclosure for strategic purposes. People who use

    online chatting to make a friend or form relationships with other people have a greater

    need to convey positive impressions of them than do people who use online chatting to

    obtain information. People who have information motivations are less sensitive of their

    impression on others and they may not mind telling things about themselves. That is,

    people limit their self-disclosure in different situations; thus, the findings indicate that

    people who used online chatting for forming new relationships show low levels of intent

    to self-disclose, depth of disclosure, and negativepositive disclosure. Although there

    was no significant difference in honesty-accuracy of disclosures, the mean for

    information motivations was higher than the mean for interpersonal relationship motives.

    However, people who have interpersonal relationship motives might have a

    greater need to talk more about themselves to other chatters than those who use online

    chatting as means of getting a good impression and valuable information for developing

    relationships. Therefore, the amount of disclosure was higher for people who had

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    Motivations and Self-disclosure

    motivation for developing interpersonal relationships than for those who had information

    motivation.

    This study also calls into question previous research on gender difference in self-

    disclosure. When I measured respondents self-disclosure between men and female both

    in online chatting and FtF communication, the results demonstrated that gender was not a

    significant variable in both cases. However, each gender showed the difference in self-

    disclosure between online chatting and face-to-face communication. The result showed

    that males were more likely to disclose personal information in FtF communication than

    in online chatting except for intention of self-disclosure. Females showed higher scores in

    amount, depth, negative-positive of self-disclosure in face-to-face communication than in

    online chatting, but there were no significant differences in intention and honest-accuracy

    of self-disclosure between online chatting and FtF communication. The results indicate

    that females and male express their feeling or personal information consciously in online

    chatting like FtF communication. Moreover, females express their feeling or personal

    information honestly and accurately without the difference between online and FtF

    communication.

    Consequently, as shown in the interaction between gender and motivations, only

    motivation has an effect that explains self-disclosure in online chatting. However, in-

    depth investigation about how different motivations relate to self-disclosure is needed. In

    addition, future research needs to find out why some scales of self-disclosure show

    differences between online and FtF communication, but others do not. This might be

    explained by various features related to CMC characteristics such as anonymity,

    deindividualization, or hypersocial effect, users personality as the factor of individual

    difference, and different motivations between online and offline.

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    Motivations & Self-Disclosure

    Figure 1. Mean scores of self-disclosure by motivations.

    Table 1. Gender Differences of Self-Disclosure both in Online and FtF.

    Self-DisclosureScale

    Online Chatting

    Male Female

    Sig. FtF

    Male Female

    Sig.

    Intention 3.44 3.37 .666 3.39 3.39 .996Amount 3.65 3.59 .554 4.11 4.02 .247

    Depth 3.50 3.56 .583 3.71 3.74 .820

    Negative/Positive 2.95 3.00 .730 3.55 3.61 .695

    Honest-Accuracy 4.12 4.10 .847 4.28 4.18 .257

    23

    Mean

    05

    1015202530354045

    In te n t Am o u n t D e p th N e g a tive -Po s tive

    H o n es ty-ac c u r a c y

    Relation sh ipEntertainmentInformation

    Types of Motivations

    Scales of Self-disclosure

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    Motivations & Self-Disclosure

    Table 2. Differences of Self-Disclosure between online chatting and FtF within eachMale and Female.

    Self-Disclosure

    Scale

    Male

    Online FtF

    Sig.

    Female

    Online FtF

    Sig.Intention 3.40 3.39 .980 3.37 3.99 .834Amount 3.65 4.11 .000

    *3.58 4.02 .000*

    Depth 3.52 3.71 .006*

    3.55 3.74 .030*

    Negative/Positive 2.90 3.58 .000*

    3.00 3.62 .000*

    Honest-Accuracy 4.12 4.29 .031*

    4.10 4.18 .269

    Note. *p < .05. **p < .01. ***p < .001.

    Table 3. Analysis of Variance for Self-Disclosure.

    ***p < .001

    Source df F p

    Between subjects

    Motivations(M) 2 8.107*** .053 .000

    Gender (G) 1 .882 .003 .349

    M X G 2 .423 .003 .656

    Error 287

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