Wrapping it Up!Wrapping it Up!

Answers to common Answers to common questionsquestions

Welcome!Welcome!

Thank you!!!!Thank you!!!!

Almost finished… Almost finished…

Please make sure to complete review Please make sure to complete review questionnaire on our website!questionnaire on our website!

www.mystar933.comwww.mystar933.com

The Role of a VolunteerThe Role of a Volunteer

Answer PhonesAnswer Phones Gather Thorough InformationGather Thorough Information Cheerful SpiritCheerful Spirit Prayerful Heart (James 5:16)Prayerful Heart (James 5:16) Arrive on TimeArrive on Time Be mindful of donor’s timeBe mindful of donor’s time

What’s left to cover?What’s left to cover?

Using the PhoneUsing the Phone First Charges for Credit Cards and First Charges for Credit Cards and

EFTsEFTs Prayer RequestsPrayer Requests The Floor SupervisorThe Floor Supervisor Other Common QuestionsOther Common Questions

Using The PhoneUsing The Phone

It’s really simple. It’s really simple. You’ll have a headsetYou’ll have a headset We’ll show you how to:We’ll show you how to:

– Adjust volume controlAdjust volume control– Answering and ending a callAnswering and ending a call– Placing a call on holdPlacing a call on hold– Transferring a callTransferring a call

First Charges of CC and First Charges of CC and EFTsEFTs

Credit Cards –Credit Cards – The first charge is The first charge is done immediately once the SUBMIT done immediately once the SUBMIT button is entered. Following charges button is entered. Following charges will occur on the 1will occur on the 1stst of each month. of each month.

EFTS –EFTS – The first EFT payment will The first EFT payment will occur on the 20occur on the 20thth of May, with of May, with following charges occurring on the following charges occurring on the 2020thth of each month. of each month.

Prayer RequestsPrayer Requests

Prayer Pad / Notes PadPrayer Pad / Notes Pad Prayer Group (in chapel)Prayer Group (in chapel) IF immediate prayer is requested, IF immediate prayer is requested,

transfer call to station staff.transfer call to station staff. IF a caller is very distraught, get IF a caller is very distraught, get

Floor Supervisor.Floor Supervisor. Please do not pray or offer counsel to Please do not pray or offer counsel to

donors – transfer them to staffdonors – transfer them to staff

The Floor SupervisorThe Floor Supervisor

Check-in with the Floor Supervisor as Check-in with the Floor Supervisor as soon as you arrive on campus.soon as you arrive on campus.

Floor Supervisor will make sure Floor Supervisor will make sure you’re ready to go! you’re ready to go!

The F.S. will collect all papers.The F.S. will collect all papers. The F.S. has answers.The F.S. has answers. The F.S. is there to assist you! The F.S. is there to assist you!

Other Common QuestionsOther Common Questions

Where do I report when I arrive at Where do I report when I arrive at the station on my scheduled work the station on my scheduled work day?day?– Computer LabComputer Lab

EGA

EGA EG

A

WAKW / CHAPEL

Pillar Org

FOOD

LAB

REPORT HERE

Other Common QuestionsOther Common Questions Where do I park?Where do I park?

– Any Space Available Any Space Available – If necessary, you can also park in grassy circle.If necessary, you can also park in grassy circle.

EGA

EGA EG

A

WAKW / CHAPEL

Pillar Org

FOOD

LAB

Other Common QuestionsOther Common Questions

Can I bring food?Can I bring food?– Yes, Food will also be provided… Yes, Food will also be provided… – ONLY RULE: No food or open drinks by ONLY RULE: No food or open drinks by

computerscomputers Can I take a break? Can I take a break?

– Yes. Yes. Make sure to sign in-out with F.S. Make sure to sign in-out with F.S. Where are the bathrooms?Where are the bathrooms?

– Fellowship Hall (where the food is)Fellowship Hall (where the food is)

COMPLETECOMPLETE

This completes the video tutorial series This completes the video tutorial series for training volunteers. If you have for training volunteers. If you have

any questions, please contact Sheryl any questions, please contact Sheryl Spitler or Rebecca Palmatier.Spitler or Rebecca Palmatier.

(513) 542-9259(513) 542-9259

Make sure to complete the online Make sure to complete the online review! Go to review! Go to www.mystar933.comwww.mystar933.com