WorldDialPoint VoIP ServiceConfiguration Guide

WorldDialPoint VoIP Service Configuration Guide

July 16, 2014

26-730-186711-20140716

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Configuring FortiVoice™ for WorldDialPoint VoIP service

Introduction

This guide will show you how to set up a service provider profile, change codec options (if

necessary), and VoIP numbers for WorldDialPoint VoIP service.

When you start an account with , they will provide you with account activation information. Use

this information to activate WorldDialPoint service, and to set up the service provider profile and

VoIP numbers on your FortiVoice system.

See the “VoIP Information” section of the FortiVoice User Guide for instructions on how to

connect your system to a network, set up IP addresses, configure the router, set up line hunt

groups, set up VoIP caller ID and reserve VoIP lines.

Setting up a service provider profile

A service provider profile contains the settings that allow your FortiVoice to register with the

provider.

1. Select the VoIP Configuration page.

2. Select a Profile (SP 1 to SP 4) that you wish to assign for use with WorldDialPoint.

3. Select the Activate Profile checkbox.

4. In the Service Provider pull-down menu, select WorldDialPoint as the Profile name.

5. Click the Update Configuration button. The essential settings for communication with the

service provider’s servers will be completed automatically.

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Setting codec options (if necessary)

A codec is a method of compressing and decompressing audio signals for communication

across a network. FortiVoice supports the G.729 and G.711 (µ-law or A-law) codecs for VoIP

calls. If your service provider or equipment requires specific codecs for VoIP or Fax over IP

calls, you can restrict FortiVoice to use the required codec.

The Additional Settings button opens a window where you will find the codec options at the

bottom. This section allows you to select the codecs your system can use, specify the preferred

codec, and clear the unsupported codecs. You can specify the codecs for each service provider

profile.

The following codecs are supported by the service provider:

• G.729 — This codec provides good quality. It requires the least bandwidth and

accommodates the highest number of concurrent calls.

• G.711A — This codec provides high quality and supports Fax over IP. It requires the most

bandwidth and accommodates the fewest number of concurrent calls. G.711A is used

worldwide outside North America and Japan.

• G.729 is set as the Preferred codec.

• Voice activity detection (VAD) — This is disabled by default, as it is not recommended for

this service.

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Setting up VoIP numbers

WorldDialPoint assigns VoIP numbers, which are telephone numbers, to be used to dial a

FortiVoice system.

1. Select the VoIP Numbers page.

2. Select a VoIP number slot.

3. Select the Activate VoIP Number checkbox.

4. Set the VoIP profile to WorldDialPoint.

5. Enter the VoIP number. This is the provided by WorldDialPoint.

a. Enter the first two digits as the Country code.

b. Enter the third digit as the City or area code.

c. Enter the final eight digits as the Number.

6. Enter the User/Account name. This is the Account Name provided by WorldDialPoint.

7. Enter the Password provided by WorldDialPoint.

8. Set up call handling for the VoIP number. For more information, click the Help icon ( ) in the

Call Handling area.

9. Repeat steps 2 to 8 for each additional VoIP number.

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Setting up a line hunt group

Set up a line hunt group for WorldDialPoint, as described in the “VoIP Information” section of

the FortiVoice User Guide.

The configuration has nine different line hunt groups. For all FortiVoice units, line hunt group 88

uses multi-branch VoIP by default, and the other line hunt groups use telephone lines. You can

modify these default settings as required. If you are using multiple service provider VoIP

networks, set up a line hunt group for each service provider.

FortiVoice recommends the use of the line hunt group’s Busy Overflow feature for failover to

telephone lines and protection against SIP trunk failure (for example, loss of broadband access).

Saving settings

To transfer settings from your computer to the FortiVoice system, choose File > Save. A window

appears indicating the configuration is being sent.

1. Select the VoIP Configuration or VoIP Numbers page.

2. Click View All Registrations. The Registration Status window appears with a list of VoIP

numbers, their registration status, and the number of seconds until their registrations with

the SIP server will expire. This confirms that the VoIP numbers are registered with the service

provider.

3. Choose All Registered Numbers or an active profile (e.g. WorldDialPoint).

4. Ensure the status of the VoIP numbers/account(s) is Registered.

Client information shown is for example purposes only.

Ensure that Hunt group 0 is assigned to the group of telephone lines or VoIP trunks used to call

emergency services.

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