WORLD TEXTILE SERVICES CONGRESSOCTOBER 5–7, 2016 • BRUGES, BELGIUM

Join industry leaders from around the world to discuss best practices and economic, political and regulatory issues that drive textile services profitability. You’ll learn new approaches to common trends and challenges while enjoying a wealth of social opportunities in Bruges, a historic hub of textile trade distinguished by its canals, cobbled streets and medieval buildings.

FeaturingSPOUSE/PARTNER

PROGRAM

ORGANIZERS

The World Textile Services Congress focuses on best practices and economic, political and regulatory issues that affect the future of our industry worldwide. Speakers from commerce, government and the industry educate, inform and entertain delegates to the Congress: senior executives from the leading textile services companies from every continent and market sector including international and national chains and independent operators from Europe, North and South America, Asia, Australia and more.

The program balances networking and social events with internationally renowned speakers, textile services CEOs and other leaders providing their insight into global and domestic matters regarding labor, technology and supply chain, as well as the latest technological and scientific developments.

ETSA, FBT (Belgian textile care association) and TRSA are pleased to announce the 2016 WTSC agenda. We are committed to hosting an informative, enjoyable conference for senior executives and decision-makers in textile services around the world. We expect to modify this schedule to accommodate thought-provoking speakers and information-sharing events. This program is subject to change.

THANK YOU TO OUR SPONSORS

WHO SHOULD ATTEND

§ Independent Company Owner/Operators

§ Corporate Executive Management

§ Chairman / CEO / Owner / President

§ Vice President / COO / CFO

Only launderers may attend; attendance of suppliers to the laundry industry is limited to sponsors (see page 7)

WORLD TEXTILE SERVICES CONGRESSOCTOBER 5–7, 2016 • BRUGES, BELGIUM

EVENT PARTNERS

LAUNDRY TECHNOLOGY

KEYNOTE SPEAKER SPONSORS

GOLD SPONSORS

ADDITIONAL GOLD SPONSORSHIPS AVAILABLE; SEE ELIGIBILITY, PAGE 7

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SCHEDULE OVERVIEWWEDNESDAY, OCTOBER 5, 2016

13:00 – 16:00 NATIONAL ASSOCIATIONS’ BOARD OF DIRECTORS MEETINGS

17:30 – 19:00 WELCOME RECEPTION (Hotel Dukes’ Palace)

19:00 – 22:00 BEER WALKING DINNER (Provinciaal Hof—Historic Venue)

THURSDAY, OCTOBER 6, 2016All Business Sessions at Belfort en Hallen (Belfry and Market Halls)

8:00 – 9:00 REGISTRATION

9:00 – 9:15 WELCOME: PHILIP REBRY, FBT PRESIDENTModerator: Andrea Croonenberghs, Flemish TV Journalist

GENERAL SESSIONS9:15 – 10:45 KEYNOTE SPEAKERS

Herman van Rompuy, President, European Council, 2010-2014Marc Herremans, Ironman Triathlete, Coach, Philanthropist

10:45 – 11:15 BREAK

11:15 – 12:30 GLOBAL TRENDS OVERVIEWIncluding: Willemijn Martens, Procurement Director, Accor Hotels, Benelux; Philip Pu, GM, Blue Sky Laundry, Beijing, on “China: Growth Opportunities for Textile Services”

12:30 – 13:45 LUNCH

13:45 – 15:00 CORPORATE SOCIAL RESPONSIBILITYIncluding: Bill Evans, President and CEO, AmeriPride Services, U.S. and Martin Swierzy, Managing Director, ALSCO Berufskleidungs-Service GmbH, Germany.

15:00 – 15:30 BREAK

15:30 – 16:30 TEXTILE SERVICES MARKET DYNAMICSIncluding: Juha Laurio, ETSA Chair and President/CEO, Lindstrom Group, Finland; David Potack, TRSA Chair and Vice President, Unitex Textile Rental Services, U.S. and Chris Sander, CEO/Executive Director, Johnson Service Group plc, U.K.Featuring: Dirk Denoyelle, Corporate and Conference Comedian

17:45 – 18:00 WALK FROM HOTEL DUKES’ PALACE TO STADHUIS (City Hall)

18:00 – 19:00 RECEPTION (Stadhuis)

19:00 – 19:30 WALK TO CONCERT GEBOUW BRUGGE (Concert Hall)

19:30 – 22:30 RECEPTION AND GALA DINNER (Concert Gebouw Brugge)

22:30 – 23:30 AFTER DINNER DRINKS (Concert Gebouw Brugge)

FRIDAY, OCTOBER 7, 20168:30 – 13:00 PLANT TOURS

13:00 – 14:30 LUNCH (Brewery/Brewpub)

14:30 – 18:00 OPTIONAL SOCIAL ACTIVITESBruges Highlights TourFlanders FieldsBruges by Bike

18:30 – 22:30 OPTIONAL DINNER‘t Zwart Huis (Typical Bruges cafe)

PRESENTATIONS IN ENGLISHDRESS CODE: BUSINESS CASUAL FOR ALL PROGRAMS, EVENTS 3

WEDNESDAY, OCTOBER 5, 2016

GATHERING OF NATIONSNATIONAL ASSOCIATIONS’ BOARDS OF DIRECTORSHOTEL DUKES’ PALACE

Meet industry leaders from multiple countries arriving for their national associations’ Boards of Directors meetings Wednesday afternoon, just before the kick-off of Congress social activities.

§ Deutscher Textilreinigungs-Verband (DTV—Germany) § European Textile Services Association (ETSA) § Federatie van de Belgische Textielverzorging (FBT—Belgium) § Groupement des Entreprises Industrielles de Services Textiles (GEIST—France) § Textile Services Association (TSA-UK) § TRSA (North America) § Wirtschaftsverband Textil Service e.V. (WIRTEX—Germany)

CELEBRATION WORTHY OF THE AGESWELCOME RECEPTIONHOTEL DUKES’ PALACEEnjoy the opening reception to be held on the same ground where lavish festivities were staged nearly 550 years earlier to usher in the reign of Duke Charles of Burgundy. Charles and his bride Margaret of York (sister of two British kings) resided at the palace (now a family owned hotel) after their “wedding of the century” in Bruges in 1468. Their ceremony followed nine days of feasts and entertainment. You’ll capture some of that spirit and continue the fun later as you accompany other Congress attendees to an informal dinner near the hotel.

BEER WALKING DINNER PROVINCIAAL HOF (PROVINCIAL PALACE)Led by a Brugean town crier, you’ll stroll with the group to a neo-Gothical marvel, started in 1876 and built in phases until 1921, for provincial government meetings. It now hosts a variety of ceremonies and exhibitions. A musical quartet will greet you on the stairs as you move inside, surrounded by stunning stained-glass windows and ironwork as you enjoy your meal with an array of beers, wine, water and soft drinks.

Hotel Dukes Palace

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THURSDAY, OCTOBER 6, 2016

FULL DAY OF CONGRESS ACTIVITIESFAMED LANDMARK HOSTS SESSIONS BELFORT EN HALLEN (BELFRY AND MARKET HALLS)From the 13th to the 16th century, much of Bruges’ commerce was conducted in the Hallen, with the Belfort (hall tower) housing the city’s treasures, archives and armory, topped by the bell chamber. The halls came first, mainly for wool and cloth trade and warehouses. Today you’ll find modern banquet and exhibition comforts there awaiting your experience with Congress delegates from across the globe. The Belfry’s summit (366 steep steps) offers panoramic views of Bruges and the surrounding countryside all the way to the sea.

MODERATOR ANDREA CROONENBERGHS, FLEMISH TV JOURNALIST

Practicing the skills she refined for 25 years as a TV reporter, she will set the pace for the day’s discussions, challenging presenters to succinctly articulate the relevance of their comments to your business. Croonenberghs has also been a prominent actress (film, theater, TV), radio personality and musician. She is an ardent supporter of charitable causes including Alzheimer’s and cancer research, Doctors without Borders and facilitating incarcerated parents’ contact with their children.

KEYNOTE SPEAKERS

HERMAN VAN ROMPUY PRESIDENT, EUROPEAN COUNCIL, 2010-2014

Appointed in 2009, Van Rompuy was the first full-time president of the European Council, the arm of the European Union (EU) consisting of its heads of state. He was reappointed in 2012. Among his accomplishments was facilitating cooperation among Eurozone countries to help Greece (and later Ireland and Portugal) stabilize borrowing costs while preventing economic contagion throughout the EU. Van Rompuy’s service was also marked by successful coordination of European interests on the world stage at summits (G8, G20,

bilateral including EU-China) and in the Libya crisis. In 2014 he was awarded the International Charlemagne Prize, the oldest and best-known honor for advancing European unity, for a variety of mediation feats led by saving the euro.

At the time of Van Rompuy’s first election, he was prime minister of Belgium. He had served in Belgium as Speaker of the House of Representatives (2007-2008) and in several government positions, including Minister of Budget (1993-1999), Minister of State (2004) and Secretary of State for Finance and Small Businesses (1988). As budget minister, together with finance minister Philippe Maystadt, he helped drive down Belgium’s debt from a peak of 135% of gross domestic product (GDP) in 1993. It fell to below 100% of GDP in 2003.

A former economist at the National Bank of Belgium, Van Rompuy began his political career in 1973 as national vice president of his party’s youth council. He has held various responsibilities within his party and in the Belgian Parliament, serving in turn as Senator (1988-1995) and Member of Parliament (1995-2009).

MARC HERREMANS IRONMAN TRIATHLETE, COACH, PHILANTHROPIST

His recollections will build your persistence and persuade you to set lofty goals. Training for triathlons since 1998, this Belgian was destined to reach the apex of the sport. At the 2001 Ironman World Championship in Hawaii, widely regarded as the toughest triathlon competition, Herremans finished sixth. In 2002, he fell during bike training, paralyzing him from his stomach to his feet. Just three months later, however, he began training as a wheelchair athlete. He began to compete again in Hawaii right

away and in 2006 was the first wheelchair athlete to arrive at the finish. In 2007, he achieved the same feat at the Crocodile Trophy, recognized as the hardest mountain-bike championship in the world.

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In 2003, Herremans established To Walk Again, a foundation that provides disabled people with a chance for revalidation and sports. He started coaching in 2008 and soon was acclaimed for guiding triathletes and cyclists. Four years later, with the help of a stepping robot, he walked again. And he started another charity: Project U-Turn, organizing adventure trips for people with disabilities.

Hearing his talk will convince you that he’s rightfully earned the nickname “Mad Max” for unmatched determination and unwillingness to give up.

GLOBAL TRENDS OVERVIEW

POLITICAL, MARKETPLACE SPEAKERS

Be presented with solutions for your business to common challenges posed by regulation, globalization, competition and customers. You’ll benefit from discussion of supply and demand for key products required for your business such as textiles, energy, chemicals, electronics and more. Legal and ethical constraints, especially regarding environment, safety and health, will be profiled.

INCLUDING: Willemijn Martens, Procurement Director, Accor Hotels, Benelux; Philip Pu, GM, Blue Sky Laundry, Beijing, on “China: Growth Opportunities for Textile Services”

CORPORATE SOCIAL RESPONSIBILITY

PRESENTERS FROM OUR INDUSTRY, OTHERS

Learn how our industry can follow a worldwide agenda for increasing revenues by promoting textile services’ increasing contributions to customers’ sustainability, cost control and image. Other industries’ efforts serve as models, as their promotion of their corporate social responsibility and reputation have contributed to their significant growth.

INCLUDING: Bill Evans, President & CEO, AmeriPride Services, Inc., United States and Martin Swierzy, Managing Director, Alsco Berufskleidungs-Service GmbH, Germany

TEXTILE SERVICES MARKET DYNAMICS

CEO PANELISTS FROM OUR INDUSTRY

Understand principles that limit and facilitate revenue-generation and cost-control strategies as panelists present short profiles of the industry in various geographic markets. See how performance is affected by supply concentration (chain vs. independent laundries), demographics (population, workforce), economic mix by industry (product- vs. service-producing) and supply costs.

INCLUDING: Juha Laurio, ETSA Chair and President/CEO, Lindstrom Group, Finland; David Potack, TRSA Chair and Vice President, Unitex Textile Rental Services, U.S.; and Chris Sander, CEO/Executive Director, Johnson Service Group plc, U.K.

CORPORATE AND CONFERENCE COMEDIAN DIRK DENOYELLE

A micro-electronics engineer turned comedian, Denoyelle will wrap up the day’s sessions with a funny summary of what has been said. He’ll capture your attention with exaggerated characterizations of your business that will make you smile. You’ll leave with a positive outlook of the industry’s future. Dirk has brought comedy to companies and conferences since 2001. After getting his degree in 1987, he worked for IMEC (micro-electronics research), was a freelance reporter and fulfilled military service. But

by 1991, he became a professional comedian.

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NIGHT ON THE TOWN

MAYOR’S RECEPTION STADHUIS (CITY HALL)

A short walk from the Hotel Dukes’ Palace delivers you to a reception in this structure built in 1376. Greeted by the city mayor, you’ll mingle in its Gothic Hall, featuring late 19th-century murals and colorful vaulted ceiling. Painted figures depict Bruges’ glorious past, executing a “citizens and government” theme that sheds light on eternal power struggles everywhere between local and federal authorities and citizens.

RECEPTION, GALA DINNER, AFTER-DINNER DRINKS CONCERT GEBOUW BRUGGE (CONCERT HALL)

Your evening stroll takes you next to a modern facility (2002) for a reception and a 4-course meal followed by an hour-long open bar. First you’ll get a unique view of Bruges’ historic center from the rooftop terrace. When you’re seated for dinner, you’ll be treated to a breathtaking panorama featuring the lighted towers of this World Heritage city. The hall is hailed as a sometimes surprising and creative ode to Bruges and its dreams.

PARTICIPANT ELIGIBILITY AND LIMITS

DELEGATES: Only launderers may participate as delegates (attendees). Limit four delegates per company; each may be accompanied by a spouse/partner. To add others to the waiting list, email their names today to register@wtsc.be. First come, first served.

SPONSORS: Attendance by suppliers to the laundry industry is limited to representatives of WTSC sponsors. WTSC Event Partner sponsors may have four attendees each; WTSC Keynote Speaker and WTSC Gold sponsors may have two attendees each. Email register@wtsc.be with representatives’ names as soon as possible. For sponsorship availability, contact Maarten Van Severen, mvs@fbt-online.be

Stadhuis (City Hall)

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FRIDAY, OCTOBER 7, 2016

PLANT TOURS (DELEGATES ONLY)

The World Textile Services Congress offers a choice of itineraries based on your preference (see registration form). You’ll see two of the facilities below, observing how Belgian plant operators achieve high productivity and efficiency, comparing their processes and performances to your own.

COMPANY/PLANT

CLEAN LEASE

DUMOULIN MALYSSESINT-

MICHIELDE REU ANECA KLARATEX

RAPID INDUSTRY

Market Healthcare Healthcare Healthcare HospitalityHospitality, workwear

Mats, mops

Workwear Workwear

Employees 150 64 150 50 50 52 40 40

Building size (square meters)

8000 4000 4000 1800 2200 6000 2500 1000

Production (kilos per day)

50000 38000 40000 4000 6000 15000 4000 5000

Tunnel washing x x x x x xWasher-extractors x x

Tumble dryers x x x x x x x xFlatwork automation x x x x

Tunnel finishing x x x x xAutomated workwear folding x

Automated clean garment sorting x

Track and trace x xUpholstery cleaning x

Drycleaning xB-to-B and B-to-C customers x

Food industry hygiene x x

Online apps x

LUNCH: BREWERY/BREWPUB

You’ll experience the beer culture of Bruges, where restaurants are known for serving hundreds of varieties, a tradition dating to the 15th century, when the city was at its most powerful and 54 breweries operated within its fortified walls.

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OPTIONAL ACTIVITIESFRIDAY, OCTOBER 7, 2016 • 14:30–18:00

BRUGES HIGHLIGHTS TOUR

Tour this city of colorful bricks and mortar, often remembered for wars and revolutions but today exhibiting an invincible spirit of survival. The compact downtown area boasts restorations of residential and commercial structures, historic monuments and churches, earning the city distinction as a “European Capital of Culture.” This tour includes a boat trip.

FLANDERS FIELDS

Site of World War I battles for four years beginning in 1914, the area had been home to tens of thousands of citizens who became refugees, abandoning homes and fields. The old houses and monuments were gradually rebuilt. You’ll be inspired by the comeback.

BRUGES BY BIKE

Discover less touristy but more intriguing sights as you navigate winding backstreets and zip along waterways to view parishes, windmills and medieval fortifications. Getting off the beaten path will fuel your imagination about what life in the late middle ages must have been like.

18:30–22:30 DINNER: ‘T ZWART HUIS

Savor a quintessential Belgian dinner in what started as a merchant’s house (1482) with a tower residence, now hailed for knowledgeable and friendly restaurant staff serving great food with world-class jazz and blues playing in the background.

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SPOUSE/PARTNER PROGRAM

WALK WITH THE CHEF IN BRUGES THURSDAY, OCTOBER 6, 2016 10:00–15:00Guided by a chef who tells you recipe secrets and a guide who tells you stories about the rich history of Bruges, you’ll hit the tastiest spots in the city, stopping in markets and shops to sample local products. Streets are lined with fish markets, butcher and cheese shops, bakeries, chocolatiers and more. Stops will include:

ARTIST AT WORK DAVID DE GRAEF

You’ll view a demonstration of his airbrush art and try it yourself. His 15th-century house along a canal, a favorite of Winston Churchill and royalty, offers a secluded inner garden and unique views of the Church of our Lady and Palace of Gruuthuse. David will serve an aperitif and appetizer.

TOP CHOCOLATIER POL DEPLA

A renowned Belgian ambassador for chocolate, Pol will welcome you to his workplace, where he mixes chocolate with extraordinary flavors. You’ll taste several after his demonstration and explanation and take some away.

LUNCH JACQUEMIN HOUSE

Your visit to this house (first registered owner, Jacquemin De Graeve, 1532) will impress you with how renovation can provide modern comfort with respect for the past. Located in the city center, it offers a view of the Groene Rei (canal of Bruges) and a separate “orangerie” (conservatory) on the grounds. In the residence, you’ll see a studio (a painter is one of the current owners), saloons and kitchen. Weather permitting, your catered lunch will be outdoors.

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Dear Guest,

We would like to inform you that a room can be booked at Hotel Dukes’ Palace when participating in the World Textile Services Conference (WTSC) in Bruges from check-in Wednesday, October 5, 2016, until checkout, Saturday, October 8, 2016.

This offer is available only by email or fax until July 30, 2016, with limited availability. After July 30, 2016, rooms may be unavailable.

Reservations are only valid after a written confirmation by the hotel and acceptance of your credit card guarantee. This preferential rate is only valid with CC-guarantee.

The following cancellation conditions apply:- Once the room has been booked and confirmed by the hotel, no cancellation is possible and the full stay will be

charged (100% charge).

All rates include buffet breakfast, local taxes, Wireless internet and free access to our Wellness area.

If you want to prolong your stay until Sunday, October 9, 2016, an additional charge of € 40 will be charged for the last night (Saturday, October 8, 2016).

To secure your reservation at the preferential rates, please fill out this document with your CC-details. Thank you for your reservation. We are looking forward to welcoming you soon in Bruges.

Sincerely,The Hotel Dukes’ Palace Team

Reservation Form

Name: First Name:

Arrival Date: Departure date:

No Rooms: No Adults:

Bed & Breakfast, excluding city tax at € 2.12 per person, per night:Superior Single room @ € 178/nightSuperior Double/Twin Suite @ € 198/nightFor stays until Sunday, October 9, 2016, € 40 will be added to the rate for

Saturday, October 8.

E-mail:

Credit card: □ AMEX □ VISA □ MMMC/EC Exp Date:

Credit card number and owner’s name:

Parking @ € 25,00/night (upon availability): □ YES □ NO

Special Remarks: ____________________________________________________________________________

_____________________________________________________________________________________________________________________________

_____________________________________________________________________________________________________________________________

Signature: __________________________________________________________________________________

Please send this form to:Steven Van de WoestyneGroups & Events Executive, sales@hoteldukespalace.com Hotel Dukes’ Palace, Prinsenhof 8 · 8000 Bruges · Belgium Tel +32 50 44 78 82 · Fax +32 50 44 78 80

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CONGRESS REGISTRATIONWORLD TEXTILE SERVICES CONGRESS WEDNESDAY, OCTOBER 5 TO FRIDAY, OCTOBER 7, 2016, BRUGES, BELGIUM

PLEASE COMPLETE ONE REGISTRATION FORM FOR EACH DELEGATE

BY MAIL (FILL IN CREDIT CARD INFO): FEDERATIE VAN DE BELGISCHE TEXTIELVERZORGING (FBT VZW) BRUSSELSESTEENWEG 478 B - 1731 ZELLIK BELGIUM

PHONE: + 3224631950BY FAX: + 3224631761BY EMAIL: REGISTER@WTSC.BEVIA WEBSITE: WWW.WTSC.BE

DELEGATE (PLEASE PRINT OR TYPE)Registration fee includes receptions; Wednesday/Thursday dinner; Thursday/Friday lunch). Limit four delegates per company, each of whom may be accompanied by a spouse/partner. To add others to the waiting list, email their names today to register@wtsc.be; first-come, first-served.

NAME _______________________________________________________________________________________________________________________________

COMPANY ___________________________________________________________________________________________________________________________

TITLE_________________________________________________________________________________________________________________________________

ADDRESS_____________________________________________________________________________________________________________________________

CITY/STATE/ZIP _______________________________________________________________________________________________________________________

TELEPHONE __________________________________________________________________________________________________________________________

E-MAIL (REQUIRED) ___________________________________________________________________________________________________________________

VAT # ________________________________________________________________________________________________________________________________

SPOUSE/PARTNER Registration fee includes receptions, dinners, lunches with delegates plus Thursday spouse/partner program.

NAME ______________________________________________________E-MAIL _________________________________________________________

BEFORE MAY 31, 2016

AFTER MAY 31, 2016 TOTAL

DELEGATE (LAUNDERERS ONLY) See page 7 for eligibility € 605* € 726* X 1 =

SPOUSE/PARTNER € 424* € 545* X 1 =

OPTIONAL FRIDAY, OCT. 7 TOURS, 14:30–17:00 (SELECT ONE) # PARTICIPANTS TOTAL

BRUGES HIGHLIGHTS € 39/PARTICIPANT* € 51/PARTICIPANT* X ________ =

FLANDERS FIELDS € 103/PARTICIPANT* € 115/PARTICIPANT* X ________ =

BRUGES BY BIKE € 83/PARTICIPANT* € 95/PARTICIPANT* X ________ =

FRIDAY DINNER, 18:30–22:30: ‘T ZWART HUIS (INCLUDES DRINKS) € 73/PARTICIPANT* € 85/PARTICIPANT* X ________ =

*PRICES INCLUDE 21% VAT. Rules vary by your home country. If you already file Belgian VAT returns, deduct there. If you are not in Belgium but elsewhere within the EU, request your refund under VAT Directive 2008/9/EC via the electronic portal in the EU Member State where you are established. If you are outside the EU, submit your refund request with Belgian VAT authorities under 13th VAT Directive 86/560/EC.

PLANT TOUR PREFERENCES (DELEGATES ONLY)

MY FIRST CHOICE IS (PLEASE CHOOSE ONE): HEALTHCARE MATS AND MOPS WORKWEAR HOSPITALITY

MY SECOND CHOICE IS (PLEASE CHOOSE ONE): HEALTHCARE MATS AND MOPS WORKWEAR HOSPITALITY

PLEASE CHECK IF YOU REQUIRE SPECIAL ASSISTANCE OR HAVE SPECIAL DIETARY REQUIREMENTS TO FULLY PARTICIPATE.

PAYMENT TOTAL: €

CHARGE TO: VISA MASTERCARD MAESTRO

___________________________________________________________________

NAME ON CARD

___________________________________________________________________

SIGNATURE (MUST SIGN TO CHARGE CREDIT CARD)

___________________________________________________________________

CARD NUMBER EXPIRATION DATE

CANCELLATION POLICY: Written cancellations received by September 14, 2016 will receive a full refund minus a 25% processing fee. Cancellations received after September 14, 2016 will not be refunded. Fees cannot be credited to another program or event.

TRANSFER TO FBT BANK ACCOUNT:KBC BANK, ZELLIK IBAN: BE55 7360 1499 4244 BIC (SWIFT): KRED BE BBYOU MAY BE REQUIRED TO PAY NATIONAL TRANSFER FEES.

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