EVENT GUIDE

BY MARK FAITHFULL

Retailers should invest in staff and in store estates to succeed in an increasingly complex environment, a panel of global retail experts told the World Retail Congress in Rome yesterday.

Kip Tindell, the recently-appointed chairman of the National Retail Federation and co-founder and chairman of The Container Store, said of the current situation: “It has never been easier to raise the average value of the ticket, never been harder to raise traffic”.

He said: “As an industry we need to do less bottom feeding of who we hire, we need to invest in their training and paying a liveable wage and from that we should be able to leverage improved sales and better productivity.”

On the role of stores, Aeon Group chief digital officer Jerry Black said that omni-channel retailing was widely misunderstood by the industry. “Omni-channel is not about long-tail retailing, it’s about all the channels working together and about stores being experiential, exciting and fun.”

Wendy Wang, vice president of Wangfujing Department Stores agreed and said that Chinese consumers were now opting to spend more of their money in stores convenient for the local community. “Physical stores still have a big role to play but they need to be based in neighbourhoods,” she said.

Claudio Del Vecchio, chairman of Brooks Brothers, noted that the consumer is changing everywhere, even in the booming luxury market, while OVS general manager Francesco Sama added that the store remained vital to the retail brand.

Staff and stores remain crucial to retail success

INSIDE TODAY’S ISSUE

CHINESE WHISPERSDr Ira Kalish calms concerns over Chinapage 2

MOBILE FIRSTeBay looks to broaden mobile appealpage 3

FUTURE SHOPColleges shape up for celebrity challengepage 2

AWARDS JUDGINGJury meets in Rome for Awards debatepage 2

Left to right: Chair Ian Cheshire, Wendy Wang, Jerry Black, Francesco Sama, Kip Tindell and Claudio Del Vecchio

Five Star Sponsors

8-10 SEPTEMBER 2015ROME | CAVALIERI | ITALY

People and places at heart of offer

BY ANGELA CORRIAS

In his keynote session opening the first day of the World Retail Congress in Rome, Oscar Farinetti, founder of Eataly, addressed sustainability and the crucial role people play in retail, along with announcing new openings in Moscow, Dubai, Chicago and New York, along with new stores in Italy itself.

“We are not a chain,” said Farinetti. “I respect the chains, all my friends of Starbucks and McDonalds, but I don’t like it. Our stores are like brothers, different people, different personalities, different rules, but the same values, such as no food colouring and no chemicals.”

Farinetti highlighted Eataly’s policy of repurposing new buildings with an “emotional value” instead of building new ones, leaving more space to “celebrate Italian biodiversity around the world.”

Oscar Farinetti,”emotional retail”

2 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 3

“The overall winners reflect that diversity and the global reach of this event.”

BY ANGELA CORRIAS

Taking delegates on a virtual tour of the retail world, Dr Ira Kalish, chief global economist at Deloitte Research, opened the second session of the World Retail Congress yesterday with a resolute rebuff of what he believes is an unwarranted fear of the Chinese economic slowdown around the world.

In an all-encompassing review of the economic and demographic trends in different emerging and developed markets, Kalish discussed the core global issues such as the general Chinese slowdown and its negative impact on commodity exporters and other Asian countries in China’s supply chain. However, he was less concerned over what he considers a minor impact on US and EU economies, even though China is their third largest export market.

Defining the emerging markets such as Brazil, Turkey, South Africa and Russia as “the future of retail”, Kalish considered the many challenges these countries are facing, from a stronger dollar

that is weakening local currencies to the tightening of US monetary policy resulting in higher capital costs.

According to Kalish, a stronger dollar will be positive in terms of lower inflation in the US, boosting local consumer spending and helping exporters in Europe and Japan, but said it will hurt US exports and external debtors in emerging markets.

In a world still recovering from the 2008 financial crisis, Kalish observed that one of the reasons why productivity growth has stagnated is partly due to the fact that recent innovation has failed to make the breakthroughs of the past. The many challenges notwithstanding, Kalish said today’s innovations may eventually pay off.

Closing on China, he dispelled some of the myths concerning the Asian giant’s economy. “They say that China’s crisis will lead to a global recession: I don’t see this happening, China is going through a slowdown, but there is no recession and the retail sector is fundamentally strong.”

Chinese slowdown should not mean global gloom says Kalish

BY MARK FAITHFULL

Colleges from five countries will battle it out tomorrow to win the Retail Future Challenge, hoping to follow in the footsteps of alumni now working around the globe following appearances at previous World Retail Congress events.

The theme for this year is about creating a retail brand around a celebrity, alive or deceased, from the colleges’ domestic country. Fashion Institute of Technology,

New York, chose Angelina Jolie; Fashion Retail Academy, London picked Ed Sheerin; Hong Kong Polytechnic University chose Bruce Lee; Kelo University based the brand on Kyang-Panyu Panyu; and University of Ancona chose Leonardo Divinci.

The colleges have been exhibiting their ideas on the exhibition floor and will be battling it out live at 11.15am tomorrow in front of a panel of retail experts.

World Retail Congress chairman

Ian McGarrigle said: “Previous entrants to this important competition are now popping up all around the world within major retail organisations, citing their experience here as the gateway to these opportunities. Retail is a dynamic and global industry and we welcome the chance to support future generations and to learn from their fresh perspectives.”

The Future Retail Challenge will take place tomorrow at 11.15am in Stream Room A, Rome Cavalieri Hotel.

Celebrity centre stage for Retail Challenge Jury decides in Rome ahead of Awards galaTHE JUDGESThe college teams will be judged by:

Bernie Brookes, CEO of Edcon Group

Gilbert Harrison, chairman of Financo

Touker Suleyman, chair of Low Profile Group

Dr Ira Kalish, chief global economist at Deloitte Research

BY ANGELA CORRIAS

Stephan Zoll, vice president of eBay Germany, opened his session yesterday afternoon at the World Retail Congress in Rome by questioning whether eBay continues to be as disruptive as it has been considered since its inception in 1995.

With the rise of global e-commerce and a record of US$1.5 trillion of sales this year, Zoll said eBay prides itself on discovering the combination of great value and unique selection and always being up-to-date with the evolution of the retail environment. He picked out accelerating technological innovation and the fast-paced evolving expectations and behaviours of consumers as key future drivers.

Zoll said that after moving from an auction platform to a predominantly fixed price, mobile first business the question for eBay was: “How to achieve the ambition to become the most vibrant marketplace?”

He said that with retail becoming a multi-screen experience, eBay’s next challenge is engaging and encouraging multi-screen experiences for both buyers and sellers. He also pointed out that partnerships

eBay backs mobile and fixed price for growth

BY MARK FAITHFULL

The World Retail Awards grand jury met in Rome yesterday to decide the overall winners across six categories ahead of the gala event at the Rome Cavalieri Hotel on Thursday night.

A global panel of retail experts debated the best of the best among six awards categories including young entrepreneur, e-commerce retailer, store design, transformation and reinvention, retail advertising campaign and

BY ANGELA CORRIAS

Online B2B software specialist Inturn used World Retail Congress in Rome today to launch inventory control software that will allow brand partners to operate on a global scale by overcoming critical issues such as different prices, currency-related complications and underdeveloped infrastructure.

New features include global visibility of sales activity across all markets, price optimisation and margin analysis across multiple markets and different currencies, and multi-market offers and negotiations.

“It’s no secret that the single greatest inventory challenge for fashion brands occurs in international markets,” said Ronen Lazar, Inturn CEO and co-founder. “Inturn was founded to solve these challenges, and we are now actively optimising global operations for major brands in a way that could not have been done before. We believe US off-price retailers will also benefit as it allows them to source product directly from international brands far more efficiently.”

WRC hosts Inturn global launch

the prestigious grand prize, Retailer of the Year.

World Retail Congress chairman, Ian McGarrigle, said: “This year’s categories were based around extensive research from the industry about the skills and leadership retail professionals wanted to see

recognised. As ever, the debate was energetic and animated, with some categories proving particularly tough to determine because of the variety and quality of retail entries. The overall winners reflect that diversity and the global reach of this event.”

The World Retail Congress

will also induct five new notable retail figures into the Hall of Fame at a special event tomorrow lunchtime.:Kip Tindell, CEO of The Container Store, Mohammed Alshaya, executive chairman of the Alshaya Group, Dr Christo Wiese, chair of Pepkor Holdings and Shoprite, and Juan Cuneo Solari and Reinaldo Solari, joint former chairs of Falabella.

For information on attending the World Retail Awards tomorrow night please visit the reception desk at the Rome Cavalieri Hotel.

such as with UK general merchandiser Argos have helped drive huge click and collect volumes.

“If we look at it,” said Zoll, “eBay is not much a disruptor but rather enabling and empowering.”

“Disruption to empowerment strategy”eBay’s Stephan Zoll

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 5

She wants it in pink. Delivered to her workplace. Tomorrow.

Today’s omni channel shopper wants delivery or collection when and where they choose. Can you deliver that profitably?

The JDA CEO Survey finds that 71% of CEOs say omni channel fulfillment is a top priority, but only 19% of top retailers say they can fulfill omni-channel demand profitably. Join the general session panel discussion on Sept 9th titled ‘The Transformation of Retail’ where a panel of retail executives will discuss the challenges and opportunities in taking the omni channel journey.

Visit JDA.com/CEO2015 to download the survey results from more than 400 CEOs.

Telephone: +1 800.438.5301 UK: +441344 354500

jda.com info@jda.com

07:45Registration for Breakfast Briefings

07.45-08.30STREAM CBreakfast Briefing Inspiring retail with sustainable print solutions Lars Lundin, Senior Vice President, Stora Enso Paper Karl-Henrik Sundström, CEO, Stora Enso

07.45-8.30

STREAM DBreakfast Briefing Where next after Omnichannel? S. Nick D’Alessio, Global Solutions - Retail, Zebra Technologies Corporation

08:50 Plenary

Welcome from the ChairNaga Munchetty, International Broadcaster and Journalist

09:00

Transforming a global brandHow the LEVI’s brand stays relevant for the digital ageJames Curleigh, Executive Vice President and President, The LEVI’s Brand

09:20 PlenaryThe transformation of retailRetail is undergoing a period of unprecedented change, as it transforms to an omni-channel business that serves the needs of the modern shopper. The pace and scale of change is creating winners and flushing out many losers. As Andy Clarke stated “If there’s been one constant throughout my career, it is change. Nothing stays the same and to succeed, you have to keep pace with it.” This session will share insight from a survey of over 400 Global CEOs, which reveals their thoughts, challenges and opportunities, in taking the Omni Channel journey, followed by in-depth discussion with the following retail leaders:Panel Leader: Lee Gill, Group Vice President, Global Retail Strategy, JDA

Panellists include: Andy Clarke, CEO, Asda Walmart Robin Phillips, Omnichannel & Development Director, Boots UK Luis Reis, Chief Corporate Center Officer, Sonae Kulin Lalbhai, Executive Director, Arvind Retail Group 10:00

Brave new creatives: The re-shaping of retailFour visionary entrepreneurs individually present the initiatives, pilots, trials and experiments that they have undertaken to drive forward innovation in their business and craft the next generation of retail experienceFollowing the four presentations the presenters will join on stage for a panel discussion Özgür Doğan, Chief Marketing Officer, hepsiburada.com Johannes Torpe, Creative Director, Bang & Olufsen Jodie Fox, Co-Founder and Chief Creative Officer, Shoes of Prey Francesca Romana Gianesin, Vice President Disney Consumer Products EMEA Head of Licensing Sales, Adult & Girls, The Walt Disney Company

10:45 Morning Networking Break and Refreshments

11:30

Building a mountain of pebbles: Retail transformation through data driven insights and smart business experimentsRetailers today need not only to bring products and services across various and new channels, but also increase profits and value to their customers. This session focuses on how leading retailers are rapidly conducting dozens of smart business experiments, de-risking innovation, and quickly understanding what works in the new omnichannel environment. Jim Manzi, Chairman, APT, a MasterCard company

11:50

Building company culture for the brave new retail world The session will invite true retail leaders to share their insights into developing the optimal company culture to create and drive forward successful organisations

Panel moderator: Chris Roebuck, Professor of Transformational Leadership, Cass Business School

Panellists include Kip Tindell, Co-Founder, Chairman & CEO, The Container Store and Chairman, National Retail Federation Genevieve Kunst, MD, Shopstyle (Rakuten) Julie Hamilton, Chief Customer and Commercial Leadership Officer, The Coca-Cola Company Ahmed Galal Ismail, Chief Executive Officer, Majid Al Futtaim Holding

12:30 - 13:45CONGRESS LUNCH – Networking Hall

12:30 - 13:45STREAM D

Lunch Briefing: Digital Readiness in the Age of Disruption Led By: Steve Laughlin, GBS Global Industry Leader Retail, IBM Laase Bolander, Chairman, COOP Denmark Daniele Rizzo, Chief Information & Business Process Officer Europe, Autogrill

Join IBM and two top European retailers to discuss transformation strategies and tactics in the age of digital disruption. Learn how to unite the best of digital and physical worlds to provide a single, seamless, personalized – and highly relevant – shopping experience across every conceivable channel. Hear how you can harness the power of insight, develop a new storefront and fulfill on demand to drive digital engagement and profitable growth.

12:30 - 13:45STREAM C

Lunch Briefing:The importance of internationalisation for UK retailersSpeakers: Fred Bassnett, Retail Sector Specialist, UK Trade & Investment Edward Donald, Omni Channel/ e-Commerce Retail Specialist, UK Trade & Investment Gergana Nacheva, Head Of Acquisition, We are Pentagon Al Gerrie, CEO, ZigZag Martijn Bertisen, Industry Director – Retail, Google Martin Newman, CEO, Practicology John Scott, Director of International Business Development, Debenhams Pete Doyle, Founder & Managing Director, Social Retail

Programme Day 2 Retail transformationWednesday 9th September 2015

HAVE YOUR SAY!An evaluation form will be emailed to you after the congress

Programme correct at time of publishing

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 7©2015 MasterCard. MasterCard and the MasterCard Brand Mark are trademarks of MasterCard International Incorporated.

ONLINE VS. OFFLINEOMNICHANNELBEHAVIOR

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NEW WORLD OF RETAIL

There is no silver bullet: successful retail transformation needs smart business experiments

Big changes in retail are risky and often derail even the best companies. Retail transformation is most successful when companies use their data to consistently test dozens of different ideas to understand the ideas that work, the ones that don’t, and the ones that need to be fine-tuned.

Come learn how leading retailers are rapidly conducting dozens of smart business experiments, reducing the risk of innovation, and quickly understanding what works in the new omnichannel environment.

www.mastercardadvisors.com

Building A Mountain Of Pebbles: Retail Transformation Through Data-DrivenBusiness Testing11:30 – 11:50Wednesday 9 SeptemberPlenary

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WRC_BuildingMountain_APT_3.ai 1 8/13/2015 2:42:20 PM

Programme correct at time of publishing

14:00-14.55CEO PROGRAMME (By invitation only) CEO Leadership Workshop World Retail Congress has commissioned Oxford University’s Säid Business School to build a short programme of leadership workshops for Retail CEOs

Dr Jonathan Reynolds, Academic Director, Oxford Institute of Retail Management, Säid Business School Dr Alan Treadgold, Global retail advisor and Advisory Board member, Oxford Institute of Retail Management

14:00-14.55Choice of 4 business streamsSTREAM AFuture Retail StrategiesLearning from the retail disruptors’ new business models A highly interactive session with three ground-breaking retailers, discussing how they are leading and growing their businesses. How do they differentiate themselves from traditional retail models?

Moderated by Andrea Weiss, Founder of The O Alliance, former Chairman of Grupo Cortefiel

Sarah LaFleur, Founder & CEO, MM. LaFleur Claire Chambers, Founder & CEO, Journelle Caroline Gogolak, President, Carbon 38

STREAM BInternational RetailInternational expansion: Answering what, when, and how? An interactive discussion that debates and discusses how to achieve sustainable international growth

Moderated by Alex Cara, SVP – Group Retail, Pandora Tobias Wasmuht, MD, SPAR China, International Retail Director, SPAR International Susan Samuel, Partner, Eversheds LLP Franco Manna, President, Group Sebeto – Rossopomodoro Brendan Dorrian, Head of Business Development, Fawaz Alhokair

STREAM C

Customer Centric Retailing The connected store – challenge or opportunity? How are progressive retailers turning their attention to equipping their stores and their store associates with technology for the next phase of interconnected shopping and creating a truly customer centric experience?

Moderated by Terry Duddy, Former CEO, Home Retail Group Henri Seroux, Senior Vice President, Manhattan Associates Mario Maiocchi, CEO, Mondadori Retail Amaury Demode, Group Omnichannel Director, Lacoste

STREAM DSustainable Business Models‘Facing the truth: ecommerce destroys retail value.’ What can retailers do to build sustainable margins in an omnichannel age? An interactive debate on this vital topic

Moderated by: Marc de Speville, CEO, Strategic Food Retail Jean Jacques van Oosten, CDO, Rewe Group Jianbo Li, President, Yonghui Oliver Vernon-Harcourt, Lead Omnichannel Director, Deloitte UK

15:00-15.55BUSINESS STREAMS STREAM AThe Omniconsumer is always right Technology is changing the way we live our lives forever including offering new and different ways to shop. Today’s Omniconsumer is also adapting fast and retailers now have to understand them even more in order to stay at the leading edge of the shopping experience.

Moderated by Mathieu Loury, Senior Vice President, Global Merchant Solutions, MasterCard Advisors

Speakers include: John Edgar, CFO, Harrods Eugene Roman, CTO, Canadian Tire Corporation Miriam Lahage, Chief Merchant, Navabi

STREAM BRound Table Think Tanks – International expansion Worldwide retail experts join to explore key challenges and opportunities of international expansion.

Topics for discussion include Chinese Consumer Mosaic - a discussion around the Chinese consumer journey led by Kelly Stickel, CEO, Remodista

Keys to Localization- a discussion about developing a successful global plan for localization led by Glen Richardson, CMO, Fruugo

Winning Global Partners - a discussion around the global value chain and identifying the right type of vendor, led by Matthew Cannon, Board Member, GRIN

Discussing the challenges and opportunities to deliver great brand experiences at the local customer level, understand key lessons and top tips for a global Customer Experience led by Nan Russell, Global Centre of Excellence, InMoment

Evaluating how and where to launch retail brands in China, led by Lucy Wu Ruiling, Vice Secretary-General, Chief Director of International Relations, China Chain Store & Franchise Association (CCFA)

Session moderated by: Carl Miller, Managing Director, Global Retail Insights Network (GRIN)

STREAM C

What can we do to recapture our customers’ loyalty? Are you looking to build stronger relationships with your best customers? Do you have questions about how to really connect with Millennials and Generation Z? Are your customers deleting your communications because they aren’t hitting the mark? Join the customer relationship experts from Aimia, AEON, Conviviality Retail Plc and Wiggle and University College London for an interactive panel discussion of emerging customer relationship trends and opportunities.

Martin Newman, CEO, Practicology, and NED, White Stuff, Conviviality plc David Johnston, Group COO, Aimia Jerry Black, CDO, Aeon Group Dimitrios Tsivrikos, Consumer Psychologist

STREAM DHow do we kick the discounting habit?An enlightening discussion examining how retailers can break away from promotional fatigue to create a more sustainable growth strategy

Moderated by George Lawrie, Vice President and Principal Analyst, Forrester Research Marco Messini, Chief Distribution and Sales Officer, United Colors of Benetton Jeff Moore, Chief Science Officer, Revionics Mauro Muraro, Head of Customer Relationship Marketing, Market Research

and Price Strategy, METRO Cash and Carry Cédric Ducrocq, CEO, Dia-Mart Group Richard Millar, Business Development Director, Argos

16:00-16.30 Afternoon Networking Break

16.30 PlenaryThe Future of RetailIn recent years, METRO GROUP has changed at least as much as the retail environment it is operating in. The once procurement-driven company has turned into a strongly customer-focused company – even if it still has some way to go, the progress and successes of the transformation process are becoming increasingly apparent. Adding the central role of innovation to this transformation process, METRO GROUP is about to navigate into the future of retail.

Olaf Koch, CEO, METRO GROUP

16.50What is the future for luxury brands?Leading luxury retailers and experts will offer their thoughts on the state of play in the luxury retail market and their perceptions on what the luxury consumer of today is expecting of luxury brands

Opening remarks and panel facilitator: Raffaello Napoleone, CEO, Pitti Immagine and Interim President, Yoox Group Jean Christophe Babin, CEO, Bulgari Carlo Capasa, CEO, Costume National, President, The Camera Nazionale Della Moda Italiana Laurence-Anne Parent, Senior Partner and Managing Director - Worldwide Retail & Luxury Sector Leader, Advancy

17:30 Transforming ChinaTransforming a retail leader in China to compete with the online giants Du Juan, Chair, Gome

17.40How the Chinese consumer is changing retailChina’s consumers have embraced modern retail, international brands and now increasingly, m-commerce. Jingming Li, who heads Alibaba’s Ant Financial in the US, gives a keynote presentation on the changing Chinese consumer and what it means for retailers. Jingming Li, Group VP & Head of US, Ant Financial Services Group (Alibaba Group affiliate)

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End of Day Two

Programme Day 2 Retail transformationWednesday 9th September 2015

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 9

Mass personalisation is set to become a reality with 36% of consumers saying they are interested in personalised products or services.

Please visit www.deloitte.co.uk/masspersonalisation to find out more

The Deloitte Consumer ReviewMade-to-order: The rise of mass personalisation

J319 lc Deloitte Consumer Review.indd 1 10/08/2015 16:34

Programme correct at time of publishing

Programme Day 3The Future of RetailThursday, 10th September 2015

07:45Registration for Breakfast Briefings

07.45-8.30STREAM C

Breakfast Briefing From relevance commerce to relevant output Sanjeev Sularia, CEO and Co-founder, IntelligenceNODE

07.45-8.30Caravaggio Room

Breakfast Briefing Google Briefing By invitation only

07.45-8.30STREAM D

Breakfast Briefing E-Exporting Breakfast Briefing: UK Trade & Investment:A digital perspective of the Central & Eastern Europe landscape and its growing importance as a Pan-European growth strategy

Speakers: Fred Bassnett, Retail Sector Specialist, UK Trade & Investment Edward Donald, Omni Channel/ e-Commerce Retail Specialist, UK Trade & Investment Bozena Nawara-Borek, Key Account Manager Corporate Partnership, Allegro

07.45-8.30STREAM B

Breakfast Briefing The Future of Malls - Not just a place to shop!Shopping centers as we know them today are no longer simply a place to shop, they are being reinvented to become entertainment destinations, a place for leisure and to spend quality time with family and friends. Malls are becoming self-contained communities, which offer both retail and entertainment including services that heighten the customer’s experience. Mall of Qatar will discuss this new breed of shopping centers

and how they have developed a unique entertainment and retail offering that will bring together a multi-cultural community in Qatar.

Shem Krey, Managing Director, Mall of Qatar 

08:40 Plenary

Welcome from the ChairBabita Sharma, International Broadcaster and Journalist

08:45

A digital native’s vision of the futureAn opening keynote from one of the world’s most outstanding digital natives giving his views on how he sees the creation of new, disruptive businesses. William Wolfram, Founder, DealDash and Country winner of the World Entrepreneur of the Year 2014 (Finland)

09.05The next technology waveThe Congress is delighted to welcome Jonathan Alferness, Google’s leading retail executive to present on the next technological developments that will impact on retail Jonathan Alferness, Global VP of Shopping Products, Google

09.30How will the next phase of Internet development impact retail?A not-to-be-missed keynote address from one of the most important people who have helped to create our digital age

Sir Tim Berners-Lee, Inventor of the World Wide Web, Chairman of the World Wide Foundation

10:00Q&A with Sir Tim Berners-LeeFollowing on from his keynote address, Sir Tim will engage in conversation with some leading online retailers before taking questions from the audience Panel led by Sir Tim Berners-Lee, Inventor of the World Wide Web, chairman of the World Wide Foundation Xavier Court, Co-Founder, Vente Privee Sacha Poignonnec, Co-Founder, Jumia and Co-CEO, Africa Internet Group

10:30

Morning Networking Break And Refreshments

11.15 -12.05CEO PROGRAMME (By invitation only) Private round table meeting with Sir Tim Berners-Lee Sir Tim Berners-Lee, Inventor of the World Wide Web, Chairman of the World Wide Foundation Introduced by: Marc Hafner, CEO, Revionics

11:15-12:05Choice of 4 business streams

STREAM A Future Retail ChallengeCollege teams from around the world present their ideas in response to the future retail challenge brief to a judging panel of senior retail executives and experts. Teams include: Fashion Institute of Technology, New York, Fashion Retail Academy, London, Hong Kong Polytechnic University, Keio University, University of Ancona

Judged by: Bernie Brookes, CEO, Edcon Group Gilbert Harrison, Chairman, Financo Touker Suleyman, Chair, Low Profile Group

STREAM BSustainable Business Models The global search for retail innovationsRevealing the highlights of a major global survey to find the very best examples of online, offline and cross-channel innovations followed by insights from two disruptive retailers presenting their concepts. Moderated by Fabrizio Valente, Founder, Kiki Lab – Ebeltoft Italy Fabio Pasquali, CEO, Dr. Fleming

Matteo Alessi, Executive Vice President and International Sales and Development Director – Europe & USA, Alessi

STREAM C

Vision 2020 Department Stores’ vision of the futureMany department stores have surprised their critics by becoming true omnichannel retailers. But how do they ensure they remain relevant to tomorrow’s customers?

Moderated by: Michael Poynor, Founder and Managing Director, Retail Expertise Alberto Baldan, CEO, La Rinascente Gonzalo Somoza, CEO, Falabella Department Stores Wendy Wang, Vice President, Wangfujing Department Store

STREAM DFuture Retail Strategies Transforming food and fashion: The twin pillars of retailTransformation in food and fashion is accelerating rapidly driven by a major shift in consumer attitudes, the rise of digital channels, and, above all, the pressure to create a business model focused on rapid innovation. It means we are seeing a unique moment in time where the two biggest sectors in retail, food and fashion (including the important luxury sector), undergo complete transformation. This special session will bring together industry experts and retailers to discuss the lessons from across these key sectors.

Rune Jacobsen, Senior Partner and Managing Director – Global Retail Sector Leader, The Boston Consulting Group Marco Messini, Chief Distribution and Sales Officer, United Colors of Benetton Paul Charron, Chairman, Campbell’s Soup Company

12:10-13.00CEO PROGRAMME Private round table discussion on transformation and retail leadership

www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 11

In the global world of retail, your customers will keep moving fast. We’ll keep you in control.

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info@demandware.comdemandware.com

Demandware_WRC_advert_210x297mm AW.indd 2 26/08/2015 09:10

12:10-13.00

BUSINESS STREAMS STREAM AThe Innovation Hub Pitch Off Carefully curated by a specialist jury of retailers, hear elevator pitches from the world’s most impressive start-ups on the innovative solutions they are developing for retailers today.

Judges: Daniel Bobroff, Investment Director, ASOS Touker Suleyman, Chair, Low Profile Group Salima Hirji, Project Lead, Springwise

STREAM B

A Matter of Impact: How leading companies can leverage the nexus of entrepreneurship, innovation and sustainability to fuel growthA discussion on the campaigns, best practices and new business models that are driving change for the retail sector. 

Michele Petruzziello, Associate Director – Fashion, Luxury and Lifestyle Industry, World Economic Forum Sunil Chainani, CEO, Fabindia Mathieu Delcourt, Head of Advertising, Intermarché James Bidwell, Owner & CEO, Springwise

STREAM C

An outsider’s perspective: How do you put innovation at the heart of your business? Leaders from a range of industries provide thought provoking perspectives on how they are embracing and encouraging innovation in their businesses

Moderated by Sean Pillot de Chenecey, founder, Brand Positive Anne Van Merkensteijn, Communications Director, Kiko Ilan Benhaim, Director of Strategy and Innovation, Vente Privee Hari Shetty, Vice President and Global Head of Retail, Wipro Technologies Oskar Hartmann, Founder and President, KupiVip Group

STREAM D

Can RFID Revolutionise Multiple Retail Sectors? How the RFID revolution in apparel is paving the way to new retail categories.

Kim Phillips, Head of Packaging, Marks and Spencer Francisco Melo, VP - Global RFID, Retail Branding and Information Solutions, Avery Dennison

13:00-14:25CONGRESS LUNCH – Networking Hall

13:00-14:25 Hall of Fame Lunch Belle Arti (by invitation only)Recognising the lifetime achievements of the true legends of the retail world, those long-serving pioneers who have founded and led modern retailing’s greatest companies and brands

13:00-14:25 STREAM C

Lunch Briefing led by Stora Enso Packaging Solutions Future of Online retail packaging – 2016 and beyondThe increase of online retail opens up opportunities for retailers and brand owners to utilize packaging as a key vehicle for increasing sales, reducing costs and increase the shopper brand experience. This implies retailers and brand owners need to adopt their packaging strategy and designs for online shopping and home delivery. To exemplify the role of packaging design we will illustrate online retail packaging concepts for key retailer categories.

Gilles Nieuwenhuyzen, EVP, Head of Packaging Solutions, Stora Enso Packaging Solutions

14:30

Empowering A Global Brand To Lead And Succeed In The Next Generation Of RetailHow Coca-Cola is adapting company culture, mind-sets and processes to navigate disruption and transformation in the retail landscape

Julie Hamilton, Chief Customer and Commercial Leadership Officer, The Coca-Cola Company

14:50

Retail CreativityA dynamic, captivating session exploring how retailers and brands are evolving to fit the entitled consumer’s changing lifestyle.

Kate Ancketill, CEO and Founder, GDR Creative Intelligence

15:15

Super cities: The future of retail in the growing urban metropolisBringing together retail giants from some of today’s megacities, architects and academics we explore how the developing urban metropolis is set to change the face of retail tomorrow.

Session introduced by Paul Finch, Programme Director, World Architecture Festival Massimiliano Fuksas, Founder, Studio Fuksas Mohi-din Bin Hendi, Chairman, Binhendi Enterprises

15:45 Afternoon Networking Break 16:15

Digital disruptors opening engaging physical stores—a new view on omnichannel Warby Parker, Birchbox, Bonobos, Rebecca Minkoff and others bet on engaging physical stores as the way forward, while innovative retailers like Nordstrom find ways to partner with them. Hear from experts at The Wharton School, McKinsey’s Periscope and the co-founder of Birchbox on how physical stores matter more than ever in the omnichannel equation. Programme correct at time of publishing

Programme Day 3The Future of RetailThursday, 10th September 2015

Moderated By: Linda Shein, Managing Director, Jay H. Baker Retailing Center – The Wharton School

Panellists:Hayley Barna, Founder, Birchbox Channie Mize, Retail Sector General Manager, Periscope, a McKinsey Solution

16:45

Transformational retail leadershipRetail leaders are under increasing pressure to lead the transformation of their businesses. This special keynote by one of the world’s leading experts in transformation leadership will provide invaluable help. Chris Roebuck, Professor of Transformational Leadership, Cass Business School

17:15

Closing remarks from the Chair

17:20

End of Congress Day 3

19:00 - 00.00

Congress Closing Gala and World Retail Awards

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Important Venue InformationThe Conference Venue

Rome Cavalieri, Waldorf Astoria Hotels & Resorts, Via Alberto Cadlolo, 101, 00136 Roma, ItalyPhone: +39 06 35091

CloakroomThe cloakroom is located on the left hand side of the entrance to the exhibition, and will be open during the event opening times.

Internet AccessThere is complimentary WiFi access for delegates throughout the Congress:Network name: WorldRetailCongressPassword: WRC2015

ToiletsToilets are located next to the cloakroom.

Fire ProceduresIn the event of a fire, or on hearing the fire alarm, please remain calm and wait for instruction. If an evacuation is necessary you will hear an announcement broadcast over the public address system. Use the nearest Emergency Exit route to the appropriate assembly point. Cavalieri fire wardens will be on hand to assist with the evacuation

If you have confirmed to attend the World Retail Awards on the 10th September, please collect your ticket from the Awards ticket collection desk at registration.If you would like to purchase a ticket, please visit the registration desk.

Medical EmergenciesIn the event of a medical emergency contact the nearest congress team member, Cavalieri staff or Security.

BadgesYou have been issued with a name badge at registration. For security reasons, and as a courtesy to other delegates, please ensure that you wear this at all times. If you misplace your badge, please ask for another one at the registration desk.

Congress TeamStaff at the congress registration desk will be happy to deal with any queries you may have. If we receive any messages for you, these can be collected from registration.

Mobile PhonesAs a courtesy to the speakers and other delegates, please turn your phones to silent or off whilst in sessions

Personal BelongingsPlease keep your valuables and working materials with you at all times. We would advise you to put your name on your printed event guide and congress notes as we may not be

able to replace these if lost. We regret that World Retail Congress, i2i Events Group and the venue cannot be held responsible for any loss or damage to your property.Please be advised that laptops or any items of significant value cannot be stored in the cloakroom.

Speaker PresentationsSpeaker PresentationsAs a delegate at World Retail Congress, you are entitled to access all speaker presentations that have been authorised for general distribution. These will be available one week after the event with the following link: www.worldretailcongress.com/presentationsPlease log in using your email address and the password: WRC2015

Q&APlease feel free to ask your questions to the chairman or speakers. Please raise your hand and wait for the microphone to reach you and state your name and organisation before asking your question.

14 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 15www.worldretailcongress.com WORLD RETAIL CONGRESS 2015 17

MasterCard, www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, fi nancial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing fi nances – easier, more secure and more effi cient for everyone. Follow us on Twitter @MasterCardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.www.mastercard.com

At JDA, we’re fearless leaders. We’re the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions for more than 4,000 customers worldwide.  Our unique solutions empower our clients to achieve more by optimizing costs, increasing revenue and reducing time to value so they can always deliver on their customer promises.  Using JDA, you can plan to deliverwww.jda.c

The Consumer Business specialists in Deloitte’s global network combine deep industry experience and understanding of regional markets to help retailers and consumer products companies around the world succeed wherever they operate. These professionals provide audit, tax, consulting, and fi nancial advisory services to both public and private companies, and they are unifi ed by a collaborative global culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from diversity.www2.deloitte.com/uk/en.html

Aimia is a data-driven marketing and loyalty analytics company. We provide our clients with the customer insights they need to make smarter business decisions and build relevant, rewarding and long-term one-to-one relationships, evolving the value exchange to the mutual benefi t of both our clients and consumers.With close to 4,000 employees in 20 countries, Aimia partners with groups of companies (coalitions) and individual companies to help generate, collect and analyze customer data and build actionable insights.Our clients are diverse, and we have industry-leading expertise in the fast-moving consumer goods, retail, fi nancial services, and travel and airline industries

globally to deliver against their unique needs.www.aimia.com

Demandware, the category defi ning leader of enterprise cloud commerce solutions, empowers the world’s leading retailers to continuously innovate in our complex, consumer-driven world. Demandware’s open cloud platform provides unique benefi ts including seamless innovation, the LINK ecosystem of integrated best-of-breed partners, and community insight to optimize customer experiences. These advantages enable Demandware customers to lead their markets and grow faster.www.demandware.com

IBM brings together deep retail industry experience, software, business consulting, research and technology to help Retailers fi nd innovative ways to solve their most critical business problems.  We help you deliver personalized interactions, diff erentiated experiences, tailored assortments to gain competitive advantage to drive profi table growth.www.ibm.com/uk/en/

Periscope™, a McKinsey Solution, off ers a suite of solutions that accelerates and sustains

commercial transformation for businesses. The company leverages McKinsey IP and best-in-class technology, enabling clients to get transparency into big data, access actionable insights and embed new ways of working that drive lasting performance, improvement, and a sustainable 2-7% increase in return on sales (ROS). With a truly global reach, Periscope is a unique solution as a service comprising ongoing data management, software tools, analytical insights creation plus expert and capability-building support. The portfolio of solutions comprises price & margin optimization, category & merchandising optimization and insights foundation. These are complemented by custom capability building programs.www.periscope-solutions.com

Revionics is a proven leader in End-to-End Merchandise Optimization solutions. Over 40,000+ retail locations around the world optimize with Revionics across 18M+ products and 2.2B+ sku/store combinations are modeled weekly. Revionics empowers retailers around the globe to profi tably execute a data-driven omnichannel merchandising strategy by integrating actionable analytics with their business objectives to boost loyalty and earnings. Delivered on a scalable, SaaS-based platform, Revionics solutions off er real-time insights and dynamic decisions at speed, scale and frequency, while delivering the highest ROI. To learn more, visit www.revionics.com

Congress Sponsors

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Advancy drives strategy to results with business solutions that create impact. We stand for innovative and pertinent judgment with tailor-made ideas that give a competitive-edge and create value. Our clients view us as a special-forces unit able to solve complex issues in demanding environments. We help our clients revitalize their market positioning and business model (growth strategies, margin war plan, multichannel marketing, category management, route-to-markets) and implement them (supply chain, restructuring production capacities, pricing, organization). From our offi ces in Paris, Shanghai, Sydney, São Paulo and Chicago we bring solutions to the most complex issues facing our clients in the Retail and Luxury sectors worldwide.www.advancy.com

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY).  Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain.  We elevate brands through graphic tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal.  We accelerate performance through RFID enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions. Based in Westborough,

Massachusetts, Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com

The Boston Consulting Group (BCG) is a global management consulting fi rm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profi t sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with 81 offi ces in 45 countries. For more information, please visit www.bcg.com

Eversheds LLP is recognised as a market leading law fi rm, and our retail team has been awarded a Tier 1 ranking year on year by Chamber Legal Directory for its knowledge and expertise within the sector.Our dedicated international retail team works with a number of leading global retailers which allows us to understand the increasingly challenging market the sector faces. We off er a full suite of legal services required by retailers to navigate this rapidly changing landscape, including strategic advice on international expansion and technology platforms.

Visit our Consumer hub, follow us on Twitter @Consumeversheds and subscribe to our latest legal updates.www.eversheds.com

First Insight is the world’s leading solution provider empowering brands and retailers to design, select and price new, winning products.The First Insight solution gives designers, merchants and planners insight into consumer demand and optimal entry price points for new products.  This insight is delivered by applying predictive analytic models to online data collected from thousands of consumers within 48 hours.  Results have been proven to be more accurate than in-store testing and are delivered with speed and scale.First Insight’s customers include leading department stores, specialty and luxury retailers, sporting goods, home, jewellery and footwear companies.www.fi rstinsight.com/

Google is a global technology leader focused on improving the ways people connect with information. Google’s innovations in web search and advertising have made its website a top Internet property and its brand one of the most recognized in the world. Learn about how Google is connecting retailers with consumers as they shop here.www.google.co.uk/

InMoment™ is a cloud-based customer experience (CX) optimisation platform that gives companies the ability to listen to

and engage with their customers to improve business results through better experiences. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement technology, as well as strategic guidance and tactical instruction, support, and services, to 350 brands across 25 industries in 128 countries. The company is the leading VoC vendor for the retail, hospitality and contact centre sectors, with deep domain expertise in Healthcare, B2B, leisure and numerous other business categories.  For further information please visit www.inmoment.com or call us on +44(0) 121 632 2240+44(0) 121 632 2240

IntelligenceNODE is a big data analytics lab based out of Mumbai, London and Sofi a delivering pricing and merchandising analytics to brands and retailers worldwide. Our retail coverage spans over 750 million products across 800+ retail categories for over 110 thousand brandswww.intelligencenode.com

The “Nation’s Mall” destined to the largest retail experience in Qatar when it opens its doors in the last quarter of 2015, the Mall of Qatar, will bring together world-class luxury brands, innovative and inspiring architecture, easy accessibility, fascinating new entertainment concepts and signature restaurants spread across 4 million square feet of built area.http://www.mallofqatar.com.qa/

THREE STAR SPONSORS

16 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com20 WORLD RETAIL CONGRESS 2015 #WRC2015 www.worldretailcongress.com

Manhattan Associates brings companies closer to their customers. We design, build and deliver market-leading Supply Chain Commerce Solutions that drive top-line growth by converging front-end sales with back-end supply chain execution and effi ciency. Our software, platform technology and unmatched experience help our customers around the world adapt to the challenges of the omni-channel marketplace.www.manh.co.uk/

Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wood and paper on global markets. Our aim is to inspire and drive value for retailers with our paper and packaging solutions based on renewable materials.Our wide assortment of papers provide solutions for all retail print needs, while our innovativepackaging solutions off ers sustainable protection and promotion for your products - all to help our customers drive their sales.www.storaenso.com/

Textron Aviation is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft fl ying. Customers are backed by the industry’s largest global service

network including factory-owned, authorized and mobile service solutions. Visit www.textronaviation.com

Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT), is a leading Information Technology, Consulting and Outsourcing company, that delivers winning business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” - helping clients create successful and adaptive businesses. Through our value-driven strategies, Wipro helps the world’s leading global retailers do business better by operating seamlessly across all channels to create delightful experiences for customers.www.wipro.com/

Zebra (NASDAQ: ZBRA) makes businesses as smart and connected as the world we live in. Zebra tracking and visibility solutions transform the physical to digital, creating the data streams enterprises need to simplify operations, know more about their businesses, and empower their mobile workforces. For more information, visit www.zebra.com/possibilities.

Planman Consulting is a large multi interest Consulting and

Business Services corporation engaging a variety of organizations, institutions and enterprises in diverse industry and government verticals. We strive to deliver signifi cant advantages and value to our clients and partners through innovative services and fl exible solutions. Planman Consulting’s core competency remains its people. The teams that make up Planman’s project work forces worldwide comprise individuals who have developed competencies in specifi c industries viz. Management Education; Marketing Research, Public Relations, Media and Events, Advertising & Branding, HR Consulting: Training & Development, Manpower Recruitments; Filmed Entertainment, Information Technology Enabled Services, Financial Consulting and Global Strategies and Investment Consulting.www.planmanconsulting.com

AltaPay is a leading cross border payment processor that delivers payment management solutions to e-commerce businesses across Europe and the USA. We help companies scale internationally by off ering secure and reliable payment coverage across multiple sales channels, currencies and payment methods (including credit/debit cards, wallets, mobile payment options, online bank transfer networks, direct debit, invoicing, pre-paid, gift cards and more). AltaPay specialises in retail, and serve major clients such as Boozt, BooHoo.com, Fat Face, Kate Spade, Bang&Olufsen, Redcoon

and Ecco. Learn more about our global service and how it benefi ts your business by visiting our website www.altapay.com or send your enquiry to sales@altapay.com.

amp is a globally operating, independent sound branding agency with offi ces in Munich, Zurich and Miami. amp’s key competencies are the creation of holistic auditory strategies and concepts for a sustainable brand recognition and an increased brand identity. Through the emotions of music the brand experience becomes unique, touching and unforgettable. amp off ers a wide range of sound branding elements, from sound logo to store music, for the holistic implementation of an auditory strategy. Each element can be used individually or in combination, so the brand becomes a multi-sensory and emotional experience at all relevant touch points such as online, advertising and at retail. The sound branding agency amp has been awarded for its high quality, innovative and visionary works with several international awards.”www.ampsoundbranding.com

Arc is the Intelligent Activation Agency within Leo Burnett Worldwide. Headquartered in Chicago, Arc provides brands with innovative, insightful and imaginative creative solutions rooted in understanding people and behavior through the lens of a shopper. As part of one of the world’s largest agency networks,

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Arc boasts 26 offi ces in 22 countries with more than 1,000 employees. Arc works with some of the world’s most valued brands including Coca-Cola, Fiat, Adidas, Samsung, Microsoft, McDonald’s and P&G.www.arcww.co.uk/

Cabeau (pronounced CAH-bo) knows how to make travel easy and off ers aff ordable luxury to all. Whether it’s our memory foam Evolution Pillow or adjustable Midnight Magic Sleep Mask, we off er the most innovative travel pillows, comfort products, accessories, and on-the-go gear. Cabeau’s goal is to provide intelligent comfort to commuters and jetsetters alike, transforming coach class woes into a fi rst-class experience. Once you feel the diff erence, we hope all your adventures will be in Cabeau comfort. For more information, visit www.cabeau.com

Digital Foodie is a Finnish software company focusing on grocery retail in online environment. Since 2009 Digital Foodie has grown every-year and is today a trusted partner of grocery retailers in Finland, Russia, Estonia, Latvia, Lithuania and UK. Our software and services are in use in thousands of stores and have daily more than million users. Digital Foodie’s award winning platform foodie.fm provides all the tools needed to move grocery retail into online. We off er the most advanced consumer services, web and mobile, with highly personalised content, smart shopping lists with family sharing and one-click-to-cart recipes. We provide the retailers with a cost effi cient tablet based

tool for fulfi lling click and collect and home delivery orders. And we do understand the importance of the data and thus provide our customers and partners back offi ces with analytics and continuously help them to plan the business going forward.  You can read more about Digital Foodie and our services at www.foodie.fm

Gametation is a leading provider of mobile engagement campaigns and digital loyalty solutions for retailers who want to attract shoppers and grow their sales.  Gametation’s multi-award winning products allow retailers to target specifi c mobile phone users with fun games to win prizes that can be claimed either online or by visiting stores.  In addition, Gametation’s software platforms enable it to keep track of mobile phone users, providing retailers with user data and insights that can help them target users and optimise the impact of their marketing campaigns.  Customers include McDonald’s, Spar UK, 7 Eleven, Statoil Fuel and Retail, Dansk Supermarked Gruppen.  www.gametation.com

We believe in a commercial space that has an essential role to lay in social life. Space that off ers many advantages: the emotion of “feeling good”, being a part of the hustle and bustle of urban life, the therapeutic benefi ts of free time, the possibility to be in places where people can show their culture and identity and learn the awareness of diversity and diff erence. With these

concepts in our mind, we design and manufacture in Italy the furnishings for large department stores, shops of every kind, and off er digital communication solutions aimed at creating a close connection between the retailer and the end client.We are an Italian company that works mostly outside Italy, so we are truly international but do things “the Italian way”.gibam.it

“Successful retailers recognize that today’s shopper expectations continue to be shaped by the utility off ered by digital interaction and mobile portability. The shop now, how and when I want, on my device at my desired speed is now the norm. At GiftDigital we have given the plastic gift card and online promotions a thorough digital makeover to produce products tailored to shopper expectations and retailer engagement data needs.”www.gift.digital

The growing markets of Iran with their spiraling speed, alongside with the outstanding geographical and cultural environment of the country, provides highly distinguished opportunities for the brand owners to commence a lucrative and profi table business in Iran. Iran Mall Commercial Co., as a prominent and well-established company and a leading mall operator throughout Iran with its shopping malls and mixed uses, intends to facilitate brand owner’s business by providing necessary and adequate information about the Iran’s market, such as consumer habits and favors and their need and

necessity, through its technical, legal, managerial, and commercial experts. IMCC intends to turn novel and remarkable ideas into lucrative and cost-eff ective businesses.Iran Mall Commercial Company is a leading and prominent company that rotates exciting ideas into lucrative and worthwhile businesses. IMCC as the operator company of Iran Mall and Hotel Development is a Subsidiary of Tat Group. www.iranmall.org

Nielsen N.V. (NYSE: NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content — video, audio and text — is consumed. The Buy segment off ers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement. By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population. www.nielsen.com

Refl exis is the pioneer in Real-Time Store Execution and Workforce Management solutions that enable retailers to execute their customer engagement strategy fl awlessly and uncover profi t. The Refl exis platform of

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Key brands speaking at the Congress in 2015 include:

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Consumer Products Services division is a leading global quality assurance provider for the global consumer product and retail markets. It off ers an array of specialized services including testing, inspections, certifi cation, audits and engineering services for a wide range of consumer products, including soft goods; electrical and electronic products; smartworld products and services including wireless and mobile devices; automotive equipment; hard goods; toys and juvenile products; premiums; food products as well as health, beauty, cosmetics, and household products. www.bureauveritas.com/cps

Cherokee Inc. is a global marketer and manager of a portfolio of fashion and lifestyle brands it owns and represents, licensing the Cherokee, Liz Lange, Tony Hawk, Sideout and Carole Little brands and related trademarks and other brands in the multiple consumer product categories and sectors.  We are one of the leading global licensors of style focused lifestyle brands for apparel, footwear, home and accessories.As a global brand leader, we will deliver value to our customers, business partners and shareholders by setting the new standard for retail, designing lifestyle products to inspire demand and creating the best consumer driven brand experience.Our mantra is; Think like a retailer.  Market like a brand owner.  Enhance the consumer experience.www.cherokeeglobalbrands.com

eLocations.com is a Retail Real Estate intelligence provider based

real-time store execution, task management, compliance, time and attendance, and labour scheduling enables retailers to align store labour & activities to corporate goals andinstitutionalize best-practice response to real-time alerts. More than 200 of the world’s bestretailers in multiple verticals have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of corporate, fi eld, and store employees; and increased revenue and profi tability after implementing Refl exiswww.refl exisinc.com

RetailNext is the market leader in Big Data solutions for brick-and-mortar challenges. Our patented technology delivers comprehensive, real-time analytics that empowers worldwide retailers, shopping centers, and manufacturers to collect, analyze, and visualize in-store data.More than 200 retailers and brands have adopted RetailNext solutions to glean insights necessary to improve customer experience, increase same-store sales, reduce theft and eliminate unnecessary costs.http://retailnext.net

The Smart Cube is a global professional services fi rm that specializes in research and analytics. With 500+ highly skilled analysts at our disposal, we provide strategy and marketing intelligence for our clients’ custom needs. Our approach is tailored for each

engagement and can cover a wide range of scenarios. Projects might include competitor intelligence, marketing strategy support, customer profi ling, new product or market assessment, pricing strategies or more. While our experience spans across industries and our technical capabilities run deep, our output is the same for every project: provide insight that answers vital business questions. http://www.thesmartcube.com/

For 20 years, Store Electronic Systems has been a pioneer of electronic shelf labeling for the retail sector. To date, SES’ solution have been installed more than 7000 stores in 52 countries. Electronic shelf labels provide shoppers with the best guarantee of price integrity by eliminating human error. Aiming to optimize store management processes and personalize customer relations, SES was the fi rst company in the sector to integrate NFC into its electronic labels. This technology paves the way for many valuable services to brands and customers, from digital marketing and social media integration to personalized cross selling, up-selling and loyalty schemes. Consumers have access to a wealth of information on composition, origin and manufacturing of products, including calorie counts and allergy alerts, and can conveniently manage their shopping basket and gain loyalty benefi ts by just tapping their phone on the price label.www.store-electronic-systems.com

Alvanon helps apparel companies worldwide align their internal teams and supply chain processes, implement the latest innovations and best practices, and more intimately engage their customers.  We equip our clients with the data, expertise and tools they need to increase operational and product development effi ciencies, accelerate speed to market, and drive sales, profi tability and growth.www.alvanon.com/

“In a world where 3% online conversion is good, Brickwork helps retailers activate the other 97% of online traffi c by delivering more customers from site to store. Brickwork’s SaaS platform provides enterprise retailers with new conversion opportunities via immersive store pages and appointment and event management solutions. Headquartered in New York City, Brickwork off ers a fully internationalized and localized platform.”www.brickworksoftware.com

Bureau Veritas is a global leader in testing, inspection and certifi cation services. Founded in 1828, the group has more than 66,500 employees in 1,400 offi ces and laboratories located in 140 countries. Bureau Veritas’

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in Zurich, Switzerland. It‘s focus is the global property market and becoming the go to place for information about the Retail Real Estate Property Market worldwide as well as to bring the global Retail Real Estate market as the fi rst mover to one platform and make it accessible for Retailers, Brokers, Landlords. The aim is to give an overall insight into the global Retail Real Estate Market for the fi rst time. eLocations .com is the only global web platform that off ers up to date worldwide retail real estate market information with revolutionary search engine and provider service for retail news and locations.www.eLocations.com

HMY is a leading group in Brand & Retail Consulting, Design & Architectural Services, Project & Site Management, Manufacturing & Shopfi tting.HMY is headquartered in France and has already celebrated more than 50 years of successful history in design & manufacturing equipment for commercial spaces. HMY has ventures in over 76 countries and off ers its global reach to a wide variety of clients: malls, airports, department stores, travel retail, hyper & super markets, specialty stores, fairs, events as well as prestigious brands names.HMY is one of the few groups capable of implementing 360 degrees projects: from the defi nition of the business model and retail concept to manufacturing and turnkey executions.http://www.hmy-group.com/

As a large component of context, weather plays a major role in

sales. Studies show that around 80% of companies are weather sensitive and 50% of the fashion industry revenue is impacted by abnormal temperature.IBaround enable retailers to deliver real-time context optimized promotions in store. By measuring context through in-shop sensors and combining this information with sales data, our algorithmic platform is able to deliver optimized promotions via mobile and billboard technology. What this means for you, as a retailer, is a profi table and diff erentiated business solution that saves time and money while increasing sales and enhancing your customer experience.http://ibaround.com/

INTURN is the fi rst B2B global trading platform enabling brands to effi ciently sell off -price/excess inventory to retailers in private, online showrooms that reduces costs and eff ort with greater profi tability. The solution includes automated workfl ow tools, a negotiation and price-optimization engine, and business intelligence tools leveraging historical and real-time data insights. INTURN provides 360-degree visibility across an organization’s off -price business (in domestic and international markets) and permits brands and retailers to expand their buyer and seller networks while maintaining brand control. INTURN’s proprietary processes eliminate the need for any technology resources from the brand or retailer.

Martens & Heads is a boutique executive search fi rm designed to fulfi ll the global needs of image-driven brands in the fashion, luxury, retail, e-tail, and beauty industries. With half of our business conducted outside

of the US, our worldwide network gives us access to the brightest talent available in today’s market. For further information, please visit www.maxinemartens.com

Viewsy is a location analytics and performance management technology solution focused on helping retailers grow footfall, sales conversion and improve marketing targeting results. By automatically analysing retailer data generated from a variety of in-store sensors and other data sources, Viewsy reports in real-time on the key data that drives retail performance, diagnoses the results and off ers automatic suggestions on how to improve. Viewsy’s award winning platform gives insights on customer behaviour & demographics such as gender, age, dwell time, visitor footfall, passerby street traffi c and sales conversion, enabling marketers and operations managers to improve store bottom line and KPIs.

XHOCKWARE is a company focused on developing innovative retail solutions, to enhance the customer’s in-store experience, while reducing costs to retailers.The fi rst product is YouBeep, a system based on a patented pluggable device that enables every existing POS in the world, with fast mobile checkout and a free mobile app that connects shoppers to retailers, allowing every shopper with a smartphone to checkout a full cart in under a minute.YouBeep is a product for retailers, especially grocers/supermarkets, requiring zero integration with the POS: installation is as simple as connecting an USB cable. www.xhockware.com

www.xhockware.com

yReceipts enables retailers around the world to identify in-store customers through digital receipts and to connect the data in real-time to the retailer’s data ecosystem. Since 2009 the company has been delivering solutions across Europe, Australia and the USA that help merchants to seamless ly link in-store transactions to shoppers and marketing campaigns on any POS device.www.yreceipts.com

Springwise is the global innovation discovery engine. Every day, our team of over 18,000 Springspotters sources the latest innovation, start-up and new business ideas from around the world. We validate, curate and summarize the top three for daily publication — guaranteeing our readers real time, real business inspiration.At Springwise we believe that the route to the fi nest innovation ideas and creativity on the planet is via entrepreneurs and the businesses they create. We discover and share those ideas with our readers and the people, businesses and institutions who want to be outstanding in their fi eld.With our network of more than 18,000 spotters in over 180 countries, we are uniquely placed to source the most compelling innovations, new business ventures and ideas in the world.Every day we receive many, many idea spottings, before our Editorial team selects the very best for publication. We sift, validate, synthesise and summarise, before presenting the top three on www.springwise.com every day.All of the ideas we feature are real, new, and most importantly, original, which makes us the most relevant source for entrepreneurial ideas worldwide.

DISCOVERING INNOVATION SINCE 2002

2016 CONGRESS MOVES TO DUBAI ONE OF THE NEW RETAIL CAPITALS OF THE WORLDVisit the registration desk to claim your onsite offer, valid through 10 September.www.worldretailcongress.com

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