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Safety and health at work is everyone’s concern. It’s good for you. It’s good for business.
Workshop 2:
The Business Case of Wellbeing at SAPRichard Habgood, President of the International Safety and Health Construction Coordinators Organization (ISHCCO)
Merce Santacreu, HR Manager, Toyota Material Handling Spain
Natalie Lotzmann, Vice President HR, Chief Medical Officer, Head of Global Health Management, SAP SE
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 2Internal© 2017 SAP SE or an SAP affiliate company. All rights reserved. 2Internal
We want people to run
at their best?
Then we should care for the
conditions in which people are likely
to reach their full potential
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 3Internal
Challenges people face in the digital transformation
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 3Internal
Complexity, uncertainty
Constant change
Negative impact on well-being, productivity
innovation
Cultural challenges
Inappropriate leadership
Workload, speed, always “on”
Loss of control, anxiety
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 4Internal
Resources that make people run at their best. Take care!
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 4Internal
Recognition
Appreciation
Positive impact on well-being, productivity
innovation
Empowerment
Respect, fairness
Trust, purpose
Positive life balance
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 5Internal
The answer for a successful transformation is leadership excellence:
Reduce diminishers and increase multiplying behavior
When people feel healthy, respected and cared for, they are* 8x more likely to be engaged
3x more likely to be productive
3.5x more likely to be creative and innovate
SAP´s strategic health management approach connects how
we care for our people with our ability to sustain business success
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 5Internal
Trust is the ultimate currency
*Source: World Economic Forum 2010: The Wellness Imperative
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 6Internal© 2017 SAP SE or an SAP affiliate company. All rights reserved. 6Internal
Everyone wins:
Customer Success
Customer satisfaction
Customer loyalty
Renewal rates
Revenue & Profit
Leaving TRACES
With a caring culture
Employee Success
Ecosystem Success
Engagement
Commitment
Innovation
Well-being
Partner value Corporate citizen valueBrand value Shareholder value
Trust
Responsibility
Accountability
Care
Empathy
Eliminate Diminishing & Increase Multiplying Behaviors
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 7Internal
Measuring Healthy Culture
The Business Health Culture Index (BHCI) measures the general cultural conditions in an organization
that enable employees to stay healthy and balanced. For each percentage point change of the BHCI, would
mean an impact on the operating profit in between €80M and €90M in 2016 1.
Internal
Utilizing data from nine questions in SAP’s
People Survey, it measures seven topics.
BHCI is included in People Survey
results and reported in:
1. People Survey Reporting Tool
for leaders
2. SAP Integrated Report
under SAP’s social view
3. Listen to Luka Mucic (1:17mins)
at World Health Summit Oct ’15.
Business Health Culture
Affiliation and
PurposeCulture
of Leader-
ship
Empower-ment
Pers-pective
Rewards
Stress and Life Balance
Health
Data from 2009-2010, 2011-2012 and 2013 - 2015 are not comparable, 2011 update with question on individual Health, 2015 Work-Life-Balance items were updated, 2013 and 2014 scores are re-calculated based on updated WLB items.
1 SAP Integrated Report
61 59 65 66 69 72 75 78
2009 2010 2011 2012 2013 2014 2015 2016
Business Health Culture Index in %
“Our enduring vision is to help the world run better and improve
people’s lives. Nothing furthers this more than our greatest asset, the
people of SAP. Now more than ever it’s critical to foster a happy,
healthy company. When people can come to work in a place that
supports a healthy and sustainable lifestyle – a place where they can be
their authentic selves – there is no stopping SAP!”
- Bill McDermott, CEO SAP, 2017
© 2017 SAP SE or an SAP affiliate company. All rights reserved. 8Internal
Financial Impact of SAP‘s Four Non-Financial KPIs
Employee Retention
Note: Financial Impacts of individual non-financial KPIs cannot be added up. Numbers shown are rounded to Euro millions. Numbers of 2016/17.
+/- 1%point
Employee Engagement Index
+/-1%point
Greenhouse Gas Emissions
+/- 1%point
€50-60M
€5M €80-90M
Run Healthy at SAP:
Business Health Culture Index
+/- 1%point
€45-55M
Strongest Financial Impact
© 2017 SAP SE or an SAP affiliate company. All rights reserved. Internal
© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
SAP Global Health Management
Contact: [email protected]
