Workplace mediator 5 day open course manchester

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The Workplace Mediator 5 Day Course Open Course

OPEN COURSE INFORMATION BROCHURE

Tel. 0845 600 8851 www.peopleresolutions.com [email protected]

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About the Course

Workplace Mediator qualification from the UK’s

leading workplace mediation specialist – John

Crawley, Director of PRL. Highly interactive,

practical, delivering tried and tested mediation skills

and dispute resolution process knowledge.

Who Should Attend

The course is aimed at managers at all levels,

workplace mediators, HR managers, equality and

diversity specialists, workplace support staff,

complaints handlers, internal facilitators, counsellors

and coaches. The Workplace Mediator programme

will enable participants to adopt the role of workplace

mediator effectively, consistently and appropriately.

Price

£1250 per person for the public programme

£6500 in-house for up to 8 participants

The Workplace Mediator5 days (35 Hours plus 4 hours online coursework)

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Dates and Location:

Manchester

4th, 5th and 6th and 12th and 13th March (Exact venue TBC)

Workplace Mediator Qualification:

The Workplace Mediator qualification is delivered by the UK’s leading

workplace mediation specialist - John Crawley, Director of People

Resolutions. The programme is highly interactive and practical, and

has been designed with tried and tested mediation skills and dispute

resolution process knowledge.

Further Information5 days (35 Hours plus 4 hours online coursework)

Tel. 0845 600 8851 www.peopleresolutions.com [email protected] Tel. 0845 600 8851 www.peopleresolutions.com [email protected]

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Participants will be able to:

• Cut the cost of conflict by resolving disputes early and effectively in a

win/win manner

• Design and run a resolution meeting to repair communication, restore

trust and rebuild working relationships

• Take on the role of workplace mediator including remaining impartial;

building rapport; exploring interests and needs; facilitating resolution and

drawing up resolution agreements

• Enhance your organisation’s capacity to defuse conflicts and prevent

them escalating to costly formal procedures

• Confidently deal with difficult conversations at work.

Features

• Practical interactive training packed with tried and tested mediation and

conflict facilitation skills

• Run by experienced mediation practitioners who will create a challeng-

ing, safe learning environment

• Customised content with familiar, relevant case studies, role plays and

materials for any sector / type of workplace

• Experienced trainer create a safe environment to ensure maximum

learning, supportive coaching and assessment

• The course has challenging content which stretches existing skills, builds

self-awareness and prepares people for real-life mediation casework

The Workplace Mediator5 days (35 Hours plus 4 hours online coursework)

Tel. 0845 600 8851 www.peopleresolutions.com [email protected] Tel. 0845 600 8851 www.peopleresolutions.com [email protected]

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1 Pre-course questionnaire

This is about your previous experience and training, your current assessment of skill levels and what you hope to get out of the course, and space for examples of workplace conflicts that you might experience to help us customise role plays. Participants also need to complete an initial skills assessment and let us know if they have any particular needs or dietary requirements so that we can make the necessary adjustments.

2 Practical skills work on the 5-day trainer-led course

Each learner will attend 5 days of training including practical activities, role plays and skills work. They will receive learning materials on the day, including all PowerPoint slides and any necessary hand-outs. Learners also get a free copy of E-book ‚From Argument to Agreement - Resolving Disputes through Mediation‘ which accompanies the course.

3 Assessment by trainer

On the course each learner will be assessed on their mediation skills and will be continually appraised by the trainer on how they are doing and what they need to do should they fall below the desired standard. A final assessment role play will occur on days 4 and 5. A final assessment decision will be made by the end of the five days and fed back to the learners. A final written assessment is then provided for each learner by the trainer. Each learner is also expected to

complete a short post-course practice reflection looking at what they have learned and how to utilise it in a real-life setting.

How will I be assessed? For all learners there are some key milestones they need to know in order for them to achieve the standard which is required.


4 On course and post course work

To complete the course you will need to be complete a pack of written course work to be submitted electronically (or on a hard copy, then scanned) or posted. The pack takes 6-8 hours to complete and is to be completed within four weeks of the conclusion of face to face training. Packs will be assessed and returned with feedback within weeks of receipt.

5 External verification

Each learner builds up a portfolio of evidence during the training which will then be sampled and verified internally. A sample is then sent to be externally verified by the ILM. When the evidence is deemed to have met the required standards learners are finally certificated as having completed the programme successfully.

How will I be assessed? For all learners there are some key milestones they need to know in order for them to achieve the standard which is required.

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Agenda

Days 1-2BUILDING MEDIATION SKILLS

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• Introducing Mediation

•Understanding conflict – why does it happen? The impact of negative conflict.

• Thinking like a Mediator

• Harnessing the positive and mediating the negative aspects of conflict.

• Are you a Taking a non-judgmental approach.

• Responding to People like a Mediator

• Understanding where people are coming from.

• Understanding what people are looking for

• Creating a positive platform for resolution – making the most of being ‘in the middle.’

• Win-win – moving from positions to interests.

• Building mediation readiness.

• The structure and dynamic of the joint mediation session.

• Mediator power – how does it work?

• Opening and uninterrupted time.

• Encouraging and sustaining direct dialogue.

• Learning when to sit back and when to intervene.

• Seeking movement.

• Preparing for agreement and closing the mediation.

• Role plays – Running a Joint Mediation Session

• All participants will run a complete live case from start to finish.

• Skills coaching and input will concentrate on:

• Sustaining rapport under pressure

• Building commitment to mediation

• Rebuilding relationships

• Restoring communication

• Managing and balancing power- the ‘Drama triangle.’

• Made to measure challenging role-plays

• Review of course

• Preparing for mediation practice

• Closure of the course

Day 3RESOLVING CONFLICT

Day 4 -5 MEDIATORS AT WORK

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A mediation qualification recognised by a national awarding body (ILM) in line with current national workplace mediator standards

Event Outcomes

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A full Workplace Mediator pack including E-book Argument to Agreement – Resolving Disputes through Mediation by PRL General Manager John Crawley, Recent white papers on the ABC Guide to Workplace Conflict Resolutions, materials for setting up and running a mediation service

One years‘ free post course telephone / email support on skills and case work

Access to ongoing materials, webinars and networking opportunities


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All participants on the training will receive:

• Access to phone support on related course issues

from People Resolutions for a year after their training.

• Access to People Resolutions ongoing developmen-

tal materials and activities including best practice doc-

umentation and templates; white papers; our blog and

growing on-line resource material.

Ongoing Support

In addition to our standard post-course support, we can offer:

• Individual mentoring on cases and HR support for

investigators

• Continuing practice development sessions

• Refresher and advanced training

• Training for note-takers and adjudicators / decision-

makers.

• Access to ongoing materials, webinars and network-

ing opportunities

?If you would like to find information regarding the price of this enhanced support service, please contact us to discuss your options.

Why People Resolutions?Open Programmes All of our open programmes:

• Contain immediately usable skills and strategies to alter thinking, raise

awareness and change behaviour

• Combine knowledge (academic and commercial theory) with practical,

organisation-specific application through case studies, role plays, interactive

discussion and scenarios.

• Contain unique People Resolutions content

• Are supported by our ‘Resolution Hub’ – An expansive collection of free,

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Our Public Programmes Our public programmes:

• Enable individuals and small organisations to gain access to top quality

mediation and investigation training without buying it in-house

• Can be used to sample programmes prior to in-house delivery

• Enable learners to compare experience and skills with a people from a range of

organisations

• Enable you to cost-effectively top-up pools / teams of in-house mediators /

investigators.

Tailor Made ‘Pop Up’ Public Programmes

• We can run any of our training programmes as a public course. • Let us know what course you want to attend and where and we will create a waiting list. If/when we accumulate 6 attendees, we can run any course.

• If you would like to host a course but do not have enough people to fill one, we can work with you to set up and promote a public course across diverse organisations, across a

region, or within a professional group.

• If you can only finance two people on a course but have a venue, we can also work with you to set up a public run of one of our courses.

• If you have 6 people who need mediation, dispute resolution or conflict management training together, we can put together a course for you.


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Meet Your TrainerJohn Crawley (Director)

AboutJohn Crawley has worked in mediation since 1989 and was responsible for the emergence of workplace mediation as a discipline within the UK. He is one of the most versatile

and innovative dispute resolution specialists in the UK. John has trained over 2,000 people to certificate in mediation standard, and has spoken to a wide range of audiences

about mediation and conflict resolution all over the UK and in Europe.

AboutOur programmes are run by professional mediation trainers who:

• Are experienced mediators of several years standing

• Are excellent facilitators as well as technical experts

• Are members of appropriate professional bodies and have relevant professional qualifications

• Bring a wealth of practical experience and insight into the training room to bring materials to life and engage the delegates

• Combine knowledge with practical, organisation-specific application through case studies, role plays, interactive discussion and scenarios

Range of experienceJohn has strong awareness of workplace issues and dynamics in a wide range of organisations having worked as a training consultant with the Armed Services, Universities,

Multinationals from the Financial Services Sector, Government Agencies, Local Authorities, the NHS, HM Prison Service, Sodexo Justice Services, British Airways, and Police

Services.

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Course Feedback

The trainer was very knowledgeable. The role plays and small group work was ideal – made me understand the impact of what is being said and how to manage difficult personal issues. John Pedretti, Project manager, Skanska

Without a doubt I would recommend this training - brilliant course. Probably one of the best I have been on (and I’ve been on a lot).

Jean Friend - Mediator Good Relations Oldham

The course fully met my expectations and more … I now have a greater set of skills and techniques to be able to draw on. Practical real life role plays and discussion have been invaluable. Much more confident.

Christine Peck – Precision Leadership

The trainer built on what knowledge we had and tailored to each person. It will help me in my role to mediate.

Madeleine Reynolds HR buyer and manager IONScience.

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0845 600 8851

www.peopleresolutions.com

[email protected]

@Peopleres

Please get in touch for more information

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Workplace mediator 5 day open course manchester