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Working Practice
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Unit 10 Business travel operations
© Pearson Education Ltd, 2010
Travel and Tourism
Aim
By using practical exercises to explain
working practices that are being used by
different business travel agencies and
how these working practices benefit their
clients.
© Pearson Education Ltd, 2010
Travel and Tourism
Learning Objectives
Identify different working practices used
by different business travel agencies
Analyse which kind of working practice is
most appropriate for different types of
business agencies and WHY
Justify the effectiveness of the working
practices being used by different business
travel agencies
© Pearson Education Ltd, 2010
Travel and Tourism
Recap Activity
What is the meaning of Business Travel?
List the four types of business travel
List four types of Business travel agencies
© Pearson Education Ltd, 2010
Travel and Tourism
What is Business Travel Operation
Practices ?
What is business travel working practice :
FCM:
http://www.youtube.com/watch?v=eqnF-
4V4j24
© Pearson Education Ltd, 2010
Travel and Tourism
Task 1
YouTube Clip – FCM A Business Travel
Agent :
write down five products and services
that they offer their Business customers
© Pearson Education Ltd, 2010
Travel and Tourism
Business Travel Agent
Working Practice
Working Practice
Procedures & Selling documentation
:Contract , Assigned personal assistant
Cost –saving techniques :
negotiate better prices
for their clients
Service level agreements: 24/7 phone
contact
Working to the company and
passengers profile
Commission levels and sales tar gets: suppliers such as airlines & hotels
Promotional Scheme : Virgin loyalty card -
flyingco
Global distribution system(GDS
): Galileo,
© Pearson Education Ltd, 2010
Travel and Tourism
Top Business Travel Agents
© Pearson Education Ltd, 2010
Travel and Tourism
100 Top Business Travel
Organisations & Their Business
Agents
Business travel news
http://www.businesstravelnews.com/uplo
adedFiles/Research/2011_CT100.pdf
http://businesstravelnews.texterity.com/b
usinesstravelnews/20120924#pg12
© Pearson Education Ltd, 2010
Travel and Tourism
Example :
© Pearson Education Ltd, 2010
Travel and Tourism
American Express
https://businesstravel.americanexpress.co
m/uk/
© Pearson Education Ltd, 2010
Travel and Tourism
© Pearson Education Ltd, 2010
Travel and Tourism
Corporate Traveller
Corporate Traveller:
http://www.youtube.com/watch?v=dsHk
0uvpHiM
© Pearson Education Ltd, 2010
Travel and Tourism
© Pearson Education Ltd, 2010
Travel and Tourism
Global Distribution System A worldwide computerized reservation network used as a single point of access
for reserving airline seats, hotel rooms, rental cars, and other travel related items
by travel agents, online reservation sites, and large corporations.
The premier global distribution systems are Amadeus, Galileo, Sabre, and
Worldspan. They are owned and operated as joint ventures by major airlines, car rental comopanies, and hotel groups. Also called automated reservation system
(ARS) or computerized reservation system (CRS).
Read more: http://www.businessdictionary.com/definition/Global-Distribution-
System-GDS.html#ixzz2KsBHWTz6
© Pearson Education Ltd, 2010
Travel and Tourism
Task 2- Global Distribution
System
Identify the GDS being used by your
Business Travel Agent ( see examples short
business given)
© Pearson Education Ltd, 2010
Travel and Tourism
Benefits of Business Travel
Working Practice to their Client
http://www.youtube.com/watch?v=4gYy
1tfkD6s
© Pearson Education Ltd, 2010
Travel and Tourism
Task – Group Presentation
Scenario: Dupont is a well know
international company. Dupont
Performance Coating manufacture car
paint for Japanese car manufactures –
Toyota, Honda & Nissan.
Dupont Business Travel include
Corporate Event, Conference & meetings
and incentive travel. Dupont Business
Travel account is worth - $50Million
© Pearson Education Ltd, 2010
Travel and Tourism
Your Task: Group Work
Create a Powerpoint based on Working practices.
Find out
A. Type of Business travel agent
B. Procedures & selling documentation used
C. Global Distribution system
D. Cost-Saving techniques & promotional schemes
E. Decide service level agreements for your client –
Dupont make sure that you relate this to the
company (Dupont) profile
© Pearson Education Ltd, 2010
Travel and Tourism
Groups- Business Travel Agents Group A – American Express
https://businesstravel.americanexpress.com/uk/
Group B- Corporate Traveller
http://www.youtube.com/watch?v=dsHk0uvpHiM
Group C- ETS
http://www.etsworld.com/?gclid=CIiYl_Oox7UCFXDKtAodk
VwA_Q
Group D - Carlson Wagonlit
http://www.carlsonwagonlit.com/en/
© Pearson Education Ltd, 2010
Travel and Tourism
Thinking Point
How does your working practice differ
from other business travel agents
How does your working practice benefit
your client
How effective is your working practice
© Pearson Education Ltd, 2010
Travel and Tourism
DuPont Cheque- $50M
© Pearson Education Ltd, 2010
Travel and Tourism
NIKKI’S LESSON
MOVED
TO EF14