Embed Size (px)
Citation preview
Working at Scale Case Study
South Doc Services MyHealthcare Federation
15th May 2017
Our Federated Model
• 43 member GP practices serving over 250,000 patients across Birmingham
• Limited company with one-off subscription based on practice list size
• Start-up support provide by South Doc Services Ltd including:
➢ Management and operational resource support
➢ Proven track-record of service delivery and operation
➢ Match funding of practice investment
➢ Practices maintain independence with opt in/out for additional services
13
24 7
6
5
Our Purpose & Vision
Federation purpose
Deliver high-quality services for local people by local clinicians, whilst securing investment into these services to ensure sustainable enhanced primary care.
The federation will work in collaboration with other stakeholders to develop these enhanced primary care services on a locality footprint e.g. community services, secondary care, voluntary sector, social care etc.
13
24 7
6
5
Our Purpose & Vision
Federation vision
Every resident of the diverse federation population to experience the same level of high-quality Primary Care, delivered in a culturally sensitive manner.
13
24 7
6
5
Current and Future Projects
• Extended access services – 7 days 8am-8pm
• Integrated community services – wound care, physio first and diagnostics (ECG/DVT/CRP)
• ECG interpretation service – first successful federation procurement and contract
• Diabetes community clinics pilot
• Integrated pilot with fire service, third sector and primary care
• Digital app rollout
• Back-office efficiency – bulk buying, indemnity, CQC, HR, IT and finance
13
24 7
6
5
MyHealthcare Extended Access Impact?
1 A Local Evaluation of MyHealthcare – Arden & GEM CSU July 2016
2 Data from GP Access Fund National Evaluation: MyHealthcare Dec 2016
95% Utilisation of appointments within practices and hubs during peak seasonal period1
3.3% Relative reduction in A&E attendances for 23 practices involved2
98% Operational & Clinical staff stated MyHealthcare brings benefits to Patients and General Practice2
95% Patients were happy with the service and would use it again2
13
24 7
6
5
10
Services Overview
13
24 7
6
5
1. Hub and Spoke Model
2. Virtual Centre
3. Integrate services/practices
4. Digital Channel
X 23 PRACTICES
MyHealthcare DigitalWhat we have built?
Appointment Booking
Booking of appointments for your own pracrtice,
local hub or the virtual services
My Medical Record
View your medical coded medical record as per
Patient Online requirements
Long Term Condition Mgt.Empower patients to self-monitor their specific
conditions
Self-Help Guides
Provide personalised guides for key conditions
and topics with direct sign-posting into services
Accessible Consented Secure Multi-Language
Medication Management
View medication and order repeat prescriptions
from your GP record
Lifestyle ManagementView and manage your key lifestyle factors for
prevention of long term conditions
For further details contact
[email protected] Support multiple clinical systems and federated services
13
24 7
6
5
Moving to New Care Models
• New care models programme board with executive membership from BCHC, mental health
FT, CCG and third sector.
• Underpinned by new care models operational board with work-streams led by clinicians.
• Working towards MCP based on local communities and their needs, building a foundation
for a future ACO.
• Initial focus on local priorities eg: diabetes, MSK, frailty, dementia and respiratory.
• Digital solutions being scaled up for pan Birmingham solutions and services.
13
24 7
6
5
Questions?For further information contact
OR
