Laura Jeffries, Director or Human Resources

Andrea Smith, Director of PR / Communications

Sarah Snow, Human Resources Manager

Brett Campbell, Tissue Recovery Manager

Karan Collins, Hospital Development Director

Category 5

Workforce Engagement

MISSION VISION

Donor Alliance saves

lives through organ

and tissue donation

and transplantation.

Maximizing all

donation

opportunities

Integrity

Leadership

Excellence

Accountability

People First

CO

RE

VA

LUES

COLORADO

Donation Service Area

WYOMING

25 Donor

Hospitals

87 Donor

Hospitals

Key Customers

4 Transplant Centers

2 Tissue Processors

WHY

HOW

WHAT

To Save Lives

Listening

Engaged Workforce

WHY HOW WHAT

Takeaways

1. The Key to Workforce Planning: Collaboration

2. Making Candidates & Workforce Community Ambassadors

3. Listening Drives Workforce Engagement

Gather & Analyze InputsValidate & Develop

StrategiesPresent Final Strategic Plan & Budget to BOD for Approval

Evaluate & Set DirectionDevelop & Deploy

Strategic FrameworkValidate Plans, Budgets, Goals

& Performance MeasuresDeploy Strategic Plan

Evaluate & Improve the Strategic Planning Process

Q1 Q2 Q3 Q4

1 3 7

2 4 6 8

9

The Key to Workforce Planning: Collaboration

Align People, Process, Tools, Technology & Related Metrics

5

The Key to Workforce Planning: Collaboration

A fact-based, systematic

process for capability and

capacity is not evident.

The Key to Workforce Planning: Collaboration

Quality

Systems

Information

Systems

VolunteerWorkforce

Volunteer Engagement

53%2016

78%2018

Making Candidates & Workforce Community Ambassadors

COMMUNITY

VOLUNTEERS CANDIDATES

EMPLOYEES

Results

37%2018 new hires

had been

previously

declined.

34%of active

Advocates for Life

Volunteers are

donor families.

11%First-year turnover

One way you are a

community ambassador for

your organization

Listening Drives Workforce Engagement

Monthly Leader Rounding with Staff

96% 96%

95%

97%

80%

82%

84%

86%

88%

90%

92%

94%

96%

98%

100%

2015 2016 2017 2018

% o

f Pa

id W

ork

forc

e

Listening Drives Workforce EngagementAnnual Engagement Survey

Annual Engagement Survey: My Opinions Seem to Count

68%

75%

83%

70%74% 74% 75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2016 2017 2018

% F

avo

rab

le

Donor Alliance Overall Top Quartile Top Decile

Listening Drives Workforce EngagementLeadership Personal Goals

Annual Engagement Survey: Engagement Index

86%

89%90%

92%

87% 87% 87% 87%

90%

75%

80%

85%

90%

95%

100%

2015 2016 2017 2018

% H

igh

ly E

ng

ag

ed

Donor Alliance Overall Top Quartile Top Decile

Listening Drives Workforce EngagementSurvey Participation

Retention of Specialized Staff

84%85%

86%88%

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

2015 2016 2017 2018

% S

taff

Re

tain

ed

Listening Drives Workforce EngagementOverall Result

Organizational Turnover

17%

14%16%

12%

31% 32%33% 33%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

2015 2016 2017 2018

% T

urn

ove

r

Donor Alliance Overall BLS (Healthcare)

OCTOBER 30, 2019SAVE THE DATE!

www.donoralliance.org/baldrige

SHARING DAY IN DENVER, CO