Workforce Continuity – The Last KM · 2019. 10. 30. · Notification and Information ... Mir3 Strohl NotiFind Dozens of VOIP clients Hundreds of audio conference providers

© 2009 Seacliff Partners International, LLC 1

Ron LaPedis, CSE, MBCP, MBCI, CISSP-ISSAP, ISSMP

Principal, Seacliff Partners International, LLC

Workforce Continuity – The Last KM


•  Recap Business Continuity Basics •  Systems and Software •  It’s Not Just an IT Problem •  Some Solutions •  Virtualize •  Summary



“80% of unplanned downtime is due to people and processes.”

-Source: Gartner


•  It is… –  a way of doing business and continuing to stay in business –  a plan to assure that business processes - including suppliers

and service providers - are always available to meet critical needs

•  It is not… –  a specific product, technology, or service –  high availability systems –  disaster recovery –  A one-time “project” with an endpoint

© 2009 Seacliff Partners International, LLC 6 © 2009 Seacliff Partners International, LLC 6 Source: DRI International

Event occurs

Time

Productivity

© 2009 Seacliff Partners International, LLC 7 © 2009 Seacliff Partners International, LLC 7

Time

Productivity

Event occurs

Source: DRI International

© 2009 Seacliff Partners International, LLC 8 © 2009 Seacliff Partners International, LLC 8

Time

Productivity

Event occurs



Project initiation

Functional requirements

Design and development Implementation

Maintenance and updating

Testing and exercising

Procedures

Business continuity process

Start

RTO RPO



  HP NonStop   HP OpenVMS   HP-UX Metrocluster   IBM Parallel Sysplex   Stratus   Windows Clusters


  HP Continentalclusters and Metrocluster   HP OpenVMS clusters   DRNet, Oracle Golden Gate, RDF, Shadowbase   IBM Geographically Dispersed Parallel Sysplex

(GDPS)   Oracle Replication Manager / Oracle RAC   Windows Server 2003 two-site geographically

dispersed clusters


  EMC Array-based replication manager   HP StorageWorks Replication Solutions Manager   NetApp StoreVault Replication


  Recovery Time Objective ◦  Defines the tolerable maximum length of time that a

business process can be unavailable

  Recovery Point Objective ◦  Defines how much work in progress can be lost.


Downtime (RTO)

Dat

a lo

ss (R

PO

)

Recovery

Continuity

Continuity

TCO

Tape with hot site

Tape with warm site

Tape with no or cold site

Software vaulting

Synchronous software

replication

Synchronous hardware replication

Asynchronous hardware replication

Asynchronous software

replication

Virtual Tape


  Application / Desktop Virtualization ◦  Citrix XenApp / XenDesktop ◦  VMWare ThinApp / View ◦  Microsoft MED-V / Server 2003 Terminal Services ◦  Web access to NonStop applications   CAIL, Cornerstone, CrystalPoint, more

  Remote Desktop ◦  Citrix GoToMyPC ◦  LogMeIn ◦  Webex Weboffice


  Systems are running   Applications and data are available   Applications and data can be accessed remotely


  Disaster Checklist:   Notify employees   Account for employees   Update employees as the situation changes   Connect employees with peers and customers   Keep workforce productive


Disaster Checklist: Notify employees Account for employees Update employees as the situation changes Connect employees with peers and customers Keep workforce productive



CAUTION — CAUTION — CAUTION — CAUTION — CAUTION — CAUTION — CAUTION — CAUTION


  Wash hands   Don’t share   Wipe down surfaces   Keep your distance   Learn the Dracula Move

Copyright Sesame Workshop


  BC Planners / Emergency Response Team ◦  Call Trees are tedious and inefficient ◦  How do you share real-time status? ◦  How do you keep employees productive?

  Employees ◦  Do I know what to do? ◦  How do I access business line applications? ◦  How do I communicate with co-workers? ◦  How do customers contact me?


Time

Information Value of decision


  Notification and Information   Communication and Collaboration   Applications and data


$$$ $



  Connect from almost anywhere   Be productive   Keep in contact – but not physically   Keep customers happy


  Blackboard Connect   ERMS   ICM Emergency Office   MessageOne AlertFind   Mir3   Paradigm OpsPlanner   Recovery Planner   Strohl NotiFind   Varolii

Email

Phone

SMS


  Voice Communication ◦  MessageOne AlertFind ◦  Mir3 ◦  Strohl NotiFind ◦  Dozens of VOIP clients ◦  Hundreds of audio conference providers

  Text Communication ◦  MessageOne email recovery ◦  Dozens of IM (chat) clients


  PC Online Meetings ◦  Adobe ConnectPro ◦  Citrix GoToMeeting ◦  Webex Meeting Center

  PC Video Conferencing ◦  Adobe ConnectPro ◦  Apple iChat ◦  Cisco ◦  Webex

  Other ◦  Microsoft SharePoint ◦  Blogs, bulletin boards, freephone numbers, etc.

PC Video Conferencing

Microsoft SharePoint


  Application Virtualization ◦  Citrix XenApp (formerly Presentation Server) ◦  Microsoft Windows Server 2003 Terminal Services ◦  Web access to NonStop applications

  Cornerstone, CAIL, more

  Remote Desktop ◦  Citrix GoToMyPC ◦  LogMeIn ◦  Webex Weboffice


  Use it every day   Announced in advance   Unannounced workday   Unannounced after hours   Unannounced holiday



• Hurricane Wilma Monday, October 24th, 2005

• Earnings Release Thursday, October 27, 2005

• Worked as normal

Photo courtesy of NOAA


  Customer had just installed HP NonStop RDF for local testing

  Quickly licensed a another copy   Started database replication to USA before last

person evacuated


  IT can recover computers and applications, not Business Processes

  The computers are humming, applications and data are available…

… and no one is around to use them

… your BC plan is not complete without including the people

Like a waffle is not complete without a topping of maple syrup…


Documents

Workforce Continuity – The Last KM · 2019. 10. 30. · Notification and Information ... Mir3 Strohl NotiFind Dozens of VOIP clients Hundreds of audio conference providers