enterpriseWork From Home SolutionProvide secure remote access to the full range of technology capabilities

www.tatacommunications.com

© 2008 Tata Communications Ltd. All Rights Reserved. 4P_TC_name_of_product_ver1.0_feb-2008

IndiaMumbaiTata CommunicationsLVSB, Kashinath Dhuru MargOpp. Kirti College, PrabhadeviMumbai - 400028

PuneTata CommunicationsPoona - Alandi RoadDhigi, Pune - 411015

BangaloreTata CommunicationsHorizon, 21 Wood StreetOpp. Brigade TowerBangalore - 560025

ChennaiTata CommunicationsNo. 5, Swami Sivanand SalaiChennai - 600002

DelhiTata CommunicationsBangla Sahib RoadNew Delhi - 110001

HyderabadTata CommunicationsCFC - Software Units LayoutMadhapurHyderabad - 500033

KolkataTata Communications1/18, C.I.T. Scheme VII-MUltadangaKolkata - 700054

Tata Communications Limited along with its global subsidiaries (Tata Communications) is a leading global provider of the new world of communications. The company leverages its Tata Global Network, vertical intelligence and leadership in emerging markets, to deliver value-driven, globally managed solutions to the Fortune 1000 and mid-sized enterprises, service providers and consumers. The Tata Communications portfolio includes transmission, IP, converged voice, mobility, managed network connectivity, hosted data center, communications solutions and business transformation services to global and Indian enterprises & service providers as well as, broadband and content services to Indian consumers. The Tata Global Network encompasses one of the most advanced and largest submarine cable networks, a Tier-1 IP network,

connectivity to more than 200 countries across 300 PoPs and more than one million square feet data center space. Tata Communications serves its customers from its offi ces in 80 cities in 40 countries worldwide. Tata Communications has a strategic investment in South African operator Neotel, providing the company with a strong anchor to build an African footprint. The number one global international wholesale voice operator and number one provider of International Long Distance, Enterprise Data and Internet Services in India, the company was named “Best Wholesale Carrier” at the World Communications Awards in 2006 and was named the “Best Pan-Asian Wholesale Provider” at the 2007 Capacity Magazine Global Wholesale Telecommunications Awards for the second consecutive year. Becoming the leading integrated provider to

drive and deliver a new world of communications, Tata Communications became the unifi ed global brand for VSNL, VSNL International, Teleglobe, Tata Indicom Enterprise Business Unit and CIPRIS on February 13, 2008. Tata Communications Ltd. is a part of the $62.5 billion Tata Group; it is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange (NYSE: TCL). www.tatacommunications.com

Secure Home Access

Our work from home solution securely integrates home employees into the corporate VPN providing access employees into the corporate VPN providing access only to trusted laptops or desktops, with no visibility from the Internet.

Key Benefi ts

Solution Features

_ Seamless integration of WiMax to MPLS network_ Comprehensive coverage of major metropolitan areas _ Fully secure architecture_ High performance network_ Multiple bandwidth options available_ Support for multiple applications, including VoIP_ Stringent SLAs to ensure always-on connectivity_ Integrated service support

Improve Employee Satisfaction

_ Maintain work-life balance by working from home_ Reduce travel time and transportation costs_ Enjoy low incidental costs for employees

Optimize Costs and Productivity

_ Minimize attrition rate through improved employee satisfactions_ Save on cubicle and offi ce space utilization and real estate costs_ Improve productivity of key team members with home network access_ Access alternate talent pools_ Deploy a fully-managed, on-demand solution with no capital expense hurdles

Work From Home (WFH) SolutionBringing Offi ce Connectivity Home

Tata Communications’ Work From Home (WFH) Solution, enabled by our cutting-edge WiMax technology, extends the secured Offi ce VPN to your employee’s home, providing your employees a secure way to access all the enterprise applications they need to work from home. Our solution provides scalable, secure connectivity with dedicated last-mile access to your employees’ homes.

Connect from Home

We bring access to all enterprise applications right into your employees’ homes on a secure VPN connection. We support data and VoIP applications, backed by round-the-clock support and troubleshooting, and stringent service guarantees.

Improve Productivity and Reduce Costs

By providing employees the ability to access your applications from their homes, you can improve the productivity of key team members from senior management to support teams, accommodate the needs of special medical cases, address the concern of women employees about safety at night, and save on offi ce space and administrative overheads.

Optimal Network Performance

Our blanket WiMax coverage within major cities provides scalable and secure access for your employees to connect to your corporate VPN, while our core IP-MPLS meshed and redundant backbone ensures high network performance.

Product Variants & Features

Service

Basic

Enhanced

Plus

Data

Yes

Yes

Yes

Data and Voice

Yes

Yes

Yes

End-to-end SLA

No

Partial

Yes

Usage

Suitable for users performing less critical application like data entry, HR, or Finance functions

Suitable for critical data and non-critical voice applications

Suitable for business-critical and performance-intensive applications

Work from Home Features

Features

Application Support Data Support Voice Support

Bandwidth Support @ 64 Kbps @ 128 Kbps @ 256 kbps+

Last Mile Technology Wi-Max

Security Network Security End Point Security

Network Performance* MTTR Uptime Monitoring & Management Bandwidth Guarantee*To PoP

Single Stop Shop

Availability

YesYes

YesYesAt customer request

Yes

YesYes

YesYesYesYes

Yes

Details

All Data applicationsAll Codec's supported

Symmetric 64 KbpsSymmetric 128 Kbps

Robust, scalable and secure Wireless connectivity

Separate VPN for every customerMAC binding to the trusted enterprise Laptop/Desktop

Performance commitment on networkTier 1: 4hrs, Tier 2: 8 Hrs, Tier 3: NBDTier 1: 99%, Tier 2: 98%, Tier 3: 97%Call logging and Trouble Ticketing, Reactive monitoringGuaranteed subscribed bandwidth. No Contention

Single point of contact for all billing, SLA and network related problemsOSP SPOC has an access to Tata Helpdesk for call logging

Branch OfficeLondon

Branch OfficeMumbai

Tata Communications’WiMax Access

Head OfficeUSA

Tata GVPN(MPLS Core)

CustomerVPN

HomeUser

WiMax

HomeUser

WiMax

WiMax

HomeUser