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Women’s Management Course Nashville, TN August 30-31, 2011. Managing Your Team’s Personalities. Understanding Others. What’s needed for you to get buy-in from your team?. Trust. Respect. Confidence. These elements help create comfort in the mind of the employee. Understanding Others. - PowerPoint PPT Presentation
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RAB Radio Training Academy
Women’s Management Course
Nashville, TNAugust 30-31, 2011
Managing Your Team’s Personalities
What’s needed for you to get buy-in from your team?
RespectConfidence
Trust
Understanding Others
These elements help create comfort in the mind of the employee
Substance Style
Understanding Others
Relationships are built on a combination of…
Everything you bring to a relationship is a combination
of these two elements.
Style Dimension #1
Assertiveness
Perceived willingness to influence the thoughts and
actions of others.
ASK TELL
Ask - Assertive Behavior
Slower Paced
Quieter
Softer
IndirectNon- aggressive
Style Dimension #1
Tell - Assertive Behavior
Faster Paced More aggressive
More talkative
DirectLouder
Style Dimension #1
Style Dimension #2
Responsiveness
Perceived willingness to share feelings or emotions when relating to others.
CONTROL
EMOTE
Control - Responsive Behavior
Less animatedFocused on tasks
SubduedProtective
Comfortable with data
Style Dimension #2
Emote - Responsive Behavior
More animated
Focused on people Outgoing
Comfortable with stories and opinions
Open
Style Dimension #2
CONTROL
ASK TELL
EMOTE
Grey
RedBlue
Green
The Behavior Matrix
The Behavior Matrix
EMOTE
CONTROL
ASK TELLGrey
CONTROL
ASKGrey
CriticalPicky
OrderlySerious
Persistent
IndustriousExacting
CONTROL
ASK
The Behavior Matrix
ASKASKThinking Oriented
CONTROLGrey • Want to be right
• Slower cautious decisions• Facts, principles, logic• Low risk tolerance• Show me• Quiet disposition• Disciplined use of time• Reject involvement
CONTROL
The Behavior Matrix
CONTROL
TELLGreen
The Behavior Matrix
CONTROLGreen
PushyTough
Independent
Practical
Strong willed
EfficientDecisive
The Behavior Matrix
CONTROL
TELL
CONTROLGreen
TELL
• Want to win• Want to be in charge• Fast, efficient, to the point• Focused on the present• Facts OK, but in small doses• Will take limited risks• Want options• Reject inaction
Action Oriented
The Behavior Matrix
CONTROL
ASK
EMOTEBlue
The Behavior Matrix
ASK
EMOTEBlue
RespectfulDependableSupportive
Willing
Unsure
Conforming
Agreeable
The Behavior Matrix
ASK
EMOTE
Relationship Oriented
• Want acceptance• Slower to act• Share personal feelings• Like one-on-one• Want win-win relationships• Prefer what is known• “People” people• Reject conflict
ASK
EMOTEBlue
The Behavior Matrix
ASK
EMOTE
TELL
EMOTERed
The Behavior Matrix
TELL
EMOTERed
Stimulating
Ambitious
Friendly
Egotistical
Undisciplined
Dramatic
Enthusiastic
The Behavior Matrix
TELL
EMOTE
TELL
EMOTERed
• Want recognition• Act quickly and instinctively• Focused on the future• Creative• Outgoing• Opinionated• Impulsive• Reject isolation
Intuition Oriented
The Behavior Matrix
TELL
EMOTE
CONTROL
ASK TELL
EMOTE
Grey
RedBlue
Green
The Behavior Matrix
Grey Amalgamated
Blue Industries Red Associates
Green Enterprises
Create a Company Image
Company VehicleCompany Mascot (Animal)
Company Song
The Behavior Matrix
CONTROL
ASK TELL
EMOTE
Grey
RedBlue
Green
The Behavior Matrix
ASK TELLAvoidance
AttackAcquiesce
Autocratic
The Behavior Matrix
CONTROL
EMOTE
ASK TELLAvoidance
AttackAcquiesce
Autocratic
Danger Zones!
CONTROL
EMOTE
ASK TELLAnalytical
ExpressiveAmiable
Driver
The Behavior Matrix
CONTROL
EMOTE
Book:
Social Styles/Management Style: Developing Productive
Work Relationships
Robert Bolton &Dorothy Grover Bolton
Flexibility
Awareness
Necessary Ingredients
