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Demographic: Client Source & Case Type
Topography• Most residents came from the Klang Valley. • 23 women (20%) came from outside of Klang Valley.• 1 woman couldn’t identify their location.
Nationality• Majority of the residents were Malaysians (70 women)
while25 were from Myanmar and Indonesia.
• Others (22) were from Somalia, Saudi Arabia, Syria, Afghanistan, Pakistan, Phillippines, America, Australia, Indian, Vietnam, and Thailand.
Referrals• The major source of referrals were from hospitals (N= 20,
17%) and ICMC (N= 22, 18.8%)
N = 117
79%
4%
3%
1% 4%
9%
Case Type
Domestic Violence
Rape
MDW
Single and pregnant
Trafficking
Others
Demographic: Length of Stay
Extension of Stay• 18 residents (15.4%)
stayed more than 3 months.
• 6 residents (5.8%) were still residents at WAO as of January 2017
N = 118
26
9
8
14
15
22
18
6
22.03%
7.63%
6.78%
11.86%
12.71%
18.64%
15.25%
5.08%
Less than a week
1 to 2 weeks
2 to 3 weeks
3 to 4 weeks
1 to 2 months
2 to 3 months
More than 3 months
Still at WAO
Length of stay at the Shelter
Percentage Amount
Demographic: Mothers with Children at the Shelter
N = 60
Mothers and Children
• Most mothers (N= 26, 43.3%) brought 1 child to the shelter followed by 14 women (23.3%) with 2 children and 14 women (23.3%) with 3 children.
59%
41%
Mothers with Children at the Shelter
Yes
No
Demographics: Being a Homemaker
• Out of 117 residents , 19 women (16.2%) were homemakers. Out of these 22 women, 12 women (63.2%) became homemakers not by choice.
• 48 women out of 113 (42.5%) residents were unemployed when they entered WAO.
• WAO has provided Back to Work Fund for 14 women.
Homemakers
N = 19
37%
63%
Choice in becoming a Homemaker
By choice
Not by choice
DV: Type of Abuse & Perpetrators
• 84 survivors (92.3%) were abused by their husbands or partners while 7 women (7.7%) were abused by family members.
• 80 survivors (86.02%) experienced psychological abuse and 81survivors (87.1%) experienced physical abuse.
• Less than half of survivors also experienced financial abuse (N=43, 47.3%), social abuse (N=44, 46.2%) and sexual abuse (N=27, 29.0%).
N = 275 N = 91
81 80
44 43
27
29.45% 29.09% 16.00% 15.64% 9.82%
Physical Psychological Social Financial Sexual
Types of Abuse
DV: Impact of DV on Suicide Ideation
N = 81 N = 41
Suicidal• Out of the 81 women interviewed, 40 women (49%) had considered about suicide. Out of these, 22 women
(27.2%) attempted suicide at least once.
49%
51%
Considered Suicide
Yes
No54%
44%
2%
Attempted Suicide
Yes
No
NAV
DV: History of Abuse
• 24 survivors (30.4%) reported that they came from abusive background.
Clients• 29 survivors (37.2% ) said that their abusers came from
abusive background.
Perpetrators
N = 79 N = 78
DV: Leaving Situation
Reasons why survivors went back to abusive situations (multiple answers)
Number of survivors
Husband/ partner convinced to return 11
Give a second chance 7
Children's benefit 7
Husband/ partner promised to change 6
Husband/ partner apologized 4
Others* 4
No place to stay 2
N = 77
21%
19%
5%3%9%
43%
No. of Times Left the Situation
Once
Twice
3 Times
4 Times
5 Times or More
No
Assistance Sought: Police
• 19 women (22.9%) did not seek help from police before coming to WAO. While in WAO, social workers helped 22 women to lodge police reports.
Police
N = 83 N = 64 N = 23
Reason not sought Amount
Do not trust agency 1
Perp/ fam member
influential
1
Lack of information 1
Lack of perceived need 3
Want to move on with her
life
1
Ct is a refugee 4
No visa 1
Give another chance 1
Not considered 1
Undisclosed 9
77%
23%
Police Assist: Sought
Yes
No
42%
31%
27%
Police Assist: Satisfaction
Yes
No
Undisclosed
Assistance Sought: WelfareReason not sought Amount
Do not trust agency 1
Not considered 1
Lack of finances 2
Lack of information 21
Lack of perceived need 8
Does not want authority to
get involved
1
Confined to house 1
Ct is non-Malaysian 4
Ct is a refugee 7
Undisclosed 20
N = 18N = 77 N = 66
23%
77%
Welfare Assist: Sought
Yes
No
33%
22%
45%
Welfare Assist: Satisfaction
Yes
No
Undisclosed
Assistance Sought: Medical
• 38 residents (48.7%) did not seek help from medical service providers before coming to WAO.
• Social workers helped 19 domestic violence survivors to have access to medical services.
Medical Service Providers
N = 78 N = 40 N = 40
Reason Not Sought Amount No physical abuse 1
Injuries perceived not serious
3
Injuries not visible 1
No injuries 7
Perp/ fam member threats 4
Confined to house 4
Lack of perceived need 4
No support 1
Undisclosed 14
Ct is a refugee 1
51%
49%
Medical Assist: Sought
Yes
No
77%
8%
15%
Medical Assist: Satisfaction
Yes
No
Undisclosed
Assistance Sought: Legal
Legal Service Provider• 71 residents (91%) did not seek help from legal service
providers before coming to WAO. While in WAO, social workers helped 46 residents to have access to legal services.
N = 78 N = 7 N = 72
Reason not sought Amount
No intent to divorce 12
Ct is not legally married 1
Ct is a refugee 6
Lack of finances 1
Lack of information 22
Undisclosed 30
9%
91%
Legal Assist: Sought
Yes
No
28%
43%
29%
Legal Assist: Satisfaction
Yes
No
Undisclosed
Assistance Sought: Religious Service Providers
Religious Service Providers• The services received by the 22 residents from the religious
providers include counselling, financial assistance, marriage counselling, temporary accommodation and assistance with school placement for schildren.
N = 72 N = 22 N = 53
Reason not sought Amount Do not trust 1
Prior bad experience 1
Injuries perceived not serious
1
Confined to house 1
Not considered 20
Will ask to return to husband
1
Lack of information 5
Not registered with Rohingya society
1
Not related to case 1
Undisclosed 22
31%
69%
Religious Inst: Sought
Yes
No
50%
23%
27%
Religious Inst: Satisfaction
Yes
No
Undisclosed
Assistance Sought: Family Members
• 24 residents received emotional support from their family members.
• Some family members could not provide other support to survivors as they were afraid of the perpetrators or took the side of the perpetrator.
Family Members
N = 81 N = 48 N = 28
Reason not sought Amount Ashamed 4
Prior bad experience 1
Family not supportive 5
Do not want to burden 4
No family 2
Unknown 1
None 2
Undisclosed 9
59%
41%
Family Assist: Sought
Yes
No
50%
25%
25%
Family Assist: Satisfaction
Yes
No
Undisclosed
50%
25%
25%
NGO Assist: Satisfaction
Yes
No
Undisclosed
Assistance Sought: NGOs
• Out of 37 residents who received support from NGO, 19 residents (81.1%) were referred to WAO for temporary shelter.
• Other services provided by the NGOs include counselling, temporary accommodation and referral for further assistance.
NGOs
N = 45N = 28N = 74
Reason not sought Amount Confined to house 1
Lack of information 28
Lack of finances 1
None 1
Undisclosed 14
38%
62%
NGO Assist: Sought
Yes
No
Assistance Sought: Friends
Friends• 39 residents (41.9%) received emotional support from
friends.• Some friends also provided temporary accommodation for
the client or assisted access for medical attention.
N = 75 N = 39 N = 34
Reason not sought Amount Ashamed 5
Prior bad experience 2
Do not want to burden 1
Fear confidentiality will be broken
1
Friends do not have information
1
No friends 10
Undisclosed 14
52%
48%
Friends Assist: Sought
Yes
No
69%
8%
23%
Friends Assist: Satisfaction
Yes
No
Undisclosed
Status of DV SurvivorsLeaving abusive situation• 16 women (17.2%) went back to the
abusive situation after leaving WAO while 24 women (25.8%) went to live independently.
• 24 women (25.8%) left to live with family or friends.
• Of those who went back to the abusive situation, most of them wanted to give their husband another chance. Some also said that their husbands have agreed to change his behaviours / lifestyle. Two (2) went back for their children's benefit and one (1) went back after being threatened by the perpetrator
24
24
16
8
7
4
2
2
1
1
0 5 10 15 20 25 30
Living independently
Living with family/ friend
Returned to abusive situation
Moved to a different shelter
Left without informing
Continued stay at WAO
Living at employer's house
Left to UNHCR
Left without signing check out form
Unknown
Status of DV Survivors for 2016
Other Reasons for Shelter
Rape3.3%
MDW3.3%
Single and pregnant
0.8%
Trafficking4.2%
Others9.3%
OTHER CASE TYPE
Rape MDW Single and pregnant Trafficking Others
MDWs• Four (4) Migrant Domestic Workers (MDWs) who stayed in
the shelter were from India (2), Indonesia (1) and Philippines (1).
• WAO helped them to lodge police reports and sought treatment from hospital. Two (2) residents have left for another shelter and one (1) left back to her home country.
• One (1) is still living at the WAO shelter.
Rape• Three (3) residents sought shelter because of rape, however one (1)
was admitted twice. • Two (2) residents were referred by ICMC and another was a foreign
spouse.• One (1) client returned to her home country, one (1) went on to live
with friends, and one (1) was ressettled to another country.
Others• Eleven (11) residents sought shelter for reasons such as .
Face to Face Counselling 2016 106 clients2015 112 clients 6 clients
61
33
6
3
2
1
0 10 20 30 40 50 60 70
Domestic Violence
Non Domestic Violence
UNHCR Counselling
Sexual Harrassment
Rape
Migrant Domestic Worker
Face to Face Counselling
Telephone Counselling2015 1,834 calls
2016 1,640 calls
194 calls
931
574
50
21
16
15
11
11
7
3
1
0 100 200 300 400 500 600 700 800 900 1000
Domestic Violence
Non Domestic Violence
Sexual Harrassment
Child Abuse
Single Pregnant Woman
Rape
Abuse / Assault
Migrant Domestic Worker
Unknown
Incest
Trafficking
Hotline Counselling
TINA SMS & WhatsApp2016 699 conversations
2015 279 conversations420
convos267
202
139
22
16
11
10
9
8
8
4
3
0 50 100 150 200 250 300
Domestic Violence
Uncategorised
Non Domestic Violence
Abuse / Assault
Sexual Harrassment
Child abuse
Single Pregnant Woman
Migrant Domestic Worker
Financial Assistances
General Enquiries
Rape
Trafficking
TINA Line/ Facebook Messages
Email Enquiries
• 88 (44.2%) of emails enquired were about domestic violence.
• While 28 (14.1%) of emails enquired about legal rights which includes divorce, maintenance, child custody, harrassment, properties and etc.
2016 199 emails
2015 256 emails 57 emails
88
28
21
16
15
8
5
5
4
2
2
2
1
1
1
0 10 20 30 40 50 60 70 80 90 100
Domestic Violence
Legal Rights
General Information
Sexual Harrassment
Others
Immigration / Refugees Issues
Migrant Domestic Worker
Single Mother Issues
Abuse / Assault
Rape
Trafficking
Single Pregnant Woman
Incest
Child Abuse
Adoption
Email Enquiries
Resident's Evaluation: WAO Services
WAO obtained data from up to 76 residents to evaluate its services. Data from the remaining residents could not be obtained due to
reasons such as client leaving without informing staff, emergency, language barriers, continued stay at WAO’s shelter and short stay
clients.
Evaluation: WAO Shelter & Services
30
47
5654
49
23
18
1416 1514
8
4 4
99
2 1 1 2
0
10
20
30
40
50
60
Cleanliness Comfort Food Facilities Space
Evaluation: WAO Shelter Services
Satisfied
Slightly satisfied
Slightly not satisfied
Not satisfied
N = 76 residents N = 75 residents N = 75 residents N = 75 residents N = 75 residents
Evaluation: WAO Shelter & Services
6163 64
51
46
11 119
15
19
20
20 11 0 0 1 1
0
10
20
30
40
50
60
70
Safety Staff Social worker Volunteer Programmes
Evaluation: WAO Shelter ServicesSatisfied
Slightly satisfied
Slightly not satisfied
Not satisfied
N = 75 residents N = 74 residents N = 75 residents N = 67 residents N = 67 residents
Evaluation: WAO Shelter & Services
Overall, residents were satisfied with WAO’s services. Residents were most satisfied with their social workers (85.3%), followed by staff (84.0%), volunteers (72.5%), safety (81.0%) and food (74.6%).
Cleanliness
• 40% of residents were satisfied with the cleanliness of the shelter.
• Residents hoped for better monitoring of adherence to the duty roster and for cleaner bathrooms.
Food
• 74.6% of residents were satisfied with the food provided in the shelter.
• Some clients found it challenging to eat spicy food which was cooked more frequently at the shelter.
Comfortability
• 62.6% of residents felt satisfied with the comfortability of the shelter.
Facilities
• 72.0% of residents felt satisfied with the facilities in the shelter.• Some commented that it can be very hot and asked if air
conditioning can be installed.
Space
• 65.3% of residents were satisfied with the space in the shelter.
Evaluation: WAO Shelter & Services
Staff
• 84.0% of residents were satisfied with WAO’s staff.• Residents felt safe talking to staff and assured that
confidentiality was not be broken.
Safety
• 81.3% of residents were satisfied with safety of the shelter.• Residents felt safe, especially with the availability of CCTV
cameras around the shelter.
Social worker
• 85.3% of residents felt satisfied with the social workers.• Residents were mostly happy with their social workers and
understood more about her rights from their social workers.• Residents at times found it challenging to meet with their social
workers who seemed to be busy.
Volunteers
• 68.0% of residents felt satisfied with the volunteers.• Some residents were not able to connect with volunteers due to
having short stays a the shelter.
Programmes
• 61.3% of residents were satisfied with the programmes conducted in the shelter.
• Residents enjoyed the yoga, beading and makeup classes conducted.• Some hoped for more classes for the women.
Evaluation: Resident's Emotional Development
62
9
1 2
0
10
20
30
40
50
60
70
Agree Slightlyagree
Slightlydisagree
Disagree
I understand the situation is not
my fault
54
16
40
0
10
20
30
40
50
60
Agree Slightlyagree
Slightlydisagree
Disagree
I can decide for myself
N = 74 residents N = 74 residents
51
14
6
2
0
10
20
30
40
50
60
Agree Slightlyagree
Slightlydisagree
Disagree
I know I can be safe
66
7
0 00
10
20
30
40
50
60
70
Agree Slightlyagree
Slightlydisagree
Disagree
I deserve to be loved & treated with
respect
Evaluation: Resident's Emotional Development (cont)
N = 73 residents N = 73 residents
Evaluation: Resident's Emotional Development (cont)
60
13
1 00
10
20
30
40
50
60
70
Agree Slightlyagree
Slightlydisagree
Disagree
I deserve to get help
56
14
31
0
10
20
30
40
50
60
Agree Slightlyagree
Slightlydisagree
Disagree
I have ability to consult/ ask others
N = 74 residents N = 74 residents
Evaluation: Resident's Emotional Development (cont)
52
18
31
0
10
20
30
40
50
60
Agree Slightlyagree
Slightlydisagree
Disagree
I have learnt more healthy coping
mechanisms
61
12
1 00
10
20
30
40
50
60
70
Agree Slightlyagree
Slightlydisagree
Disagree
I would recomment WAO services to
othersN = 74 residents N = 74 residents
CCC Stats 2016: Demographics
40%
60%
Sex
Male Female
49
31
67
12 11
0
10
20
30
40
50
60
70
80
4 - 6 years old 7 - 9 years old 10 - 12 years old13 - 15 years old16 - 17 years old
Age BreakdownN = 15 children N = 15 children
CCC Stats 2016: Length of Stay
2
4
1
8
0 1 2 3 4 5 6 7 8 9
9 - 10 months
11 - 12 months
19 - 20 months
23 - 24 months
Length of StayN = 15 children
CCC Stats 2016: Status of Children
2
6
1
0
1
2
3
4
5
6
7
Living with mother Moved to another shelter Converted to refugeresident
Checked Out Children
9
6
0
1
2
3
4
5
6
7
8
9
10
Checked out Still at CCC
End Status
CCC Stats 2016: Play Therapy
• We ensure that all children who reside at the Women’s Refuge as well as the CCC have continued access to Play Therapy. In 2016, a total of 292 play therapy sessions were conducted for the children who were sheltered at WAO.
• After the fire, Play Therapy service had to be put on hold due to the lack of space needed by the service provider to conduct the sessions.
Month Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec Total
Session 41 17 56 40 18 11 17 29 42 31 6 0 292
Children Received Play Therapy (Existing Children) 11 4 11 13 7 6 7 6 12 10 6 0 93
Received Play Therapy (New Children) 3 2 3 0 0 1 2 2 10 0 0 0 23
Child Sponsorship Programme
• Aim to raise funds from donors to assist ex residents with the cost of keeping their children in school, and also to ensure that their children have the opportunity to receive formal education.
• The programme officer coordinates, monitors, and acts as a medium between the sponsor and the sponsored child.
• The money is disbursed on a monthly basis of RM100/monthly per child, and used to ensure that the children’s daily school-going needs are met.
• In 2016, WAO’s sponsors provided monetary assistance of RM1,200 per child, to a total of 37 mothers and 62 children.