WLR3 Product Establishment The process explained Issued: 15th February 2011 Issued by: Openreach Customer Engagement Management Version 6.1

WLR3 Product Establishment The process explained

Issued: 15th February 2011

Issued by: Openreach

Customer Engagement Management

Version 6.1

2

Contents

Overview Product Establishment At A Glance Operational Readiness Testing Product Establishment – The Big Picture Acronym Guide

Notice

Openreach maintains that all reasonable care and skill has been used in the compilation of this publication. However, Openreach shall not be under any liability for loss or damage (including consequential loss) whatsoever or howsoever arising as a result of the use of this publication by the reader, his servants, agents or any third party. In the event of a discrepancy between this contents and the contract the Terms and Conditions shall take precedence. This is a living document and will be subject to update and change. The information within this document is provided for information purposes only. The contract and price list take precedence.

Overview

Wholesale Line Rental 3 (WLR3) is a high value product portfolio that is exclusively available over the Equivalence Management Platform (EMP). As its name implies, the EMP provides every Openreach customer with equal access to WLR3 PSTN, ISDN2 and ISDN30.

To gain EMP access and start selling WLR3 products, you will need an interface that’s compatible with Openreach’s B2B gateway; hence the need for Product Establishment (PE).

These slides explain the process of achieving the required compatibility. They are intended to guide CPs who have already registered an interest in becoming a WLR3 customer. If you would like to do the same…

Speak to your Openreach Sales & Relationship Management (S&RM) Team

Or

email [email protected]

Phase 0: Registration & Enrolment– 0a: Registration is required for you to progress from a registration of interest to a point where you have the relevant

documentation to consume WLR3 with Openreach; you fully understand what’s involved at every stage of PE; the required contracts have been put in place

– 0b: Preparation of Product Establishment plans including the agreement of entry and exit criteria and timescales. Initial build on EMP components and you apply for a Digital Certificate

Phase 1: Setup– Finalisation of your build on to the Equivalent Management Platform (EMP), – Where applicable finalise your Functionality Testing phase, Transition phases, test your Digital Certificates and validate

your XML schema.– The decision on which PE Process variant (Full or Fast Track process) is confirmed during this phase.

Phase 2: Functionality test (if applicable)– We set you up on the CVF test environment. You then perform various test scenarios and together we resolve any

issues resulting from these scenarios. If you are going with a proven Third Party Integrator (TPI) solution, you’ll be able to skip this phase altogether. The Openreach Customer Reception Team will be happy to verify whether or not your preferred TPI solution is proven. If you’re connecting using your own solution – either as a TPI or a Communications Provider – this phase is mandatory

Phase 3: Launch– Live Verification (Proving): Placing straightforward orders through the EMP, which are cancelled before completion– Live Verification (Trial): Placing low numbers of straightforward live orders through the EMP – Ramp Up: Placing increasing numbers of live orders through the EMP to meet your Product Establishment exit criteria

Phase 4: Transition (if applicable)– If you have existing lines on WLR2 this Phase is required to ‘Transition’ (CP1 to CP1 transition) these lines to WLR3.– Handover to (Business As Usual) BAU.

You are now a fully-fledged WLR3 provider

Product Establishment At A Glance

Phase 1Set-up

Phase 2Connectivity & Functionality

Testing

Phase 3 Launch

Phase 0a Registration

Phase 0b Enrolment

Phase 4Transition

5

Operational Readiness Testing

Phase 1Set-up


Testing

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

Readiness to enter WLR3 ‘Business as Usual’ORT5

Readiness to enter Transition (Move all existing WLR2 lines to WLR3) if applicableORT4

Readiness to enter Ramp-up (Ramping up order volumes to ‘Business as Usual’ levels)ORT3

Readiness to enter Launch (Connect to Live EMP)ORT2

Readiness to enter Connectivity & Functionality Testing (Connect to CVF test environment) - if applicable

Readiness to enter Set-up (Creating Customer Accounts on EMP)

ORT1

ORT0

ORT-1

Registration of interest in WLR3 (To initiate Product Establishment)ORT-2

Readiness to enter Enrolment (Planning your Product Establishment and Contract signed)

Notification that CP is Suspended from WLR3 Product Establishment (Used if there is a delay in the process)ORT Suspend

Notification that CP is Parked from WLR3 Product Establishment (CP is unable to proceed with the process)

ORT Parked

There are 8 ORT Gateways (ORT-2 to ORT5) at different points through the PE process:

Operational Readiness Testing (ORT) is a series of gateway checks we make to ensure that you are ready and able to proceed through the various phases of PE – meeting the minimum criteria required by Openreach as you go – and subsequently become a ‘Business as Usual’ WLR3 CP

Full or Fast-track Product Establishment?

There are two variants of Product Establishment, Full and Fast-track:

– Fast-track is possible when a CP’s solution whether it be their own or through a TPI is ‘proven’ to Openreach

– Full PE means that a CP will go through the process in order to achieve ‘proven’ status as part of their Product Establishment

‘Proven’ is defined as a solution which has been tested in the Customer Verification Facility (CVF) against a specific product and release.

WLR3 - Which route is best for you?

http://www.openreach.co.uk/orpg/home/products/wlr3/gettingstarted/wlr3productestablishment.do

http://www.openreach.co.uk/orpg/home/products/wlr3/gettingstarted/wlr3productestablishment.do

Product Establishment: The Big Picture

- Connectivity Testing & Functionality Test are not required for CPs establishing via a proven TPI solution.

- Only existing WLR2 CPs will require to complete Phase 4 Transition

0.5 Account Mgt Choice (New

Clients)

0.1 Product Education

0.6 Complete Admin Setup

0.3 Complete CRD

0.2 Sign WLR3 Contracts

0.4 Credit Check

Phase 1 Setup

Phase 0aRegistration

1 2 4

0.11 Start Date Agreed For

Phase 1

0.8 Product Establishment

Planning & Agreement Of

Entry & Exit Criteria

0-2 0-1

0.7 Complete DEDS Build

0.9 We Initiate Your Build On

EMP Components

1.1 Completion Of

Your EMP Build.

0.10 You Apply For Your Digital

Certificate

Phase 0b Enrolment

4.1 Temporarily closed SPG

Gateway

3.4 Line Inventory

received by CP

4.2 Pre-Transition

Load3.2 Live

Verification (Proving)

3.3 Live Verification

(Trial)

3.5 Ramp Up

4.3 Transition Execution

4.4 Post-Transition Support

Phase 3 Launch

Phase 4Transition

3.1 Live CPA Cutover

1.2 Line Inventory sent

for information

30 5

Phase 2 Connectivity

&Functionality Testing

2.2 Setup & Connectivity To

Test Environment

2.3 Test Execution & Support

2.4 Test Pack Reviews

2.5 CVF Sign-Off

2.1 Agree Test Pack & Bi-lateral

Test Plan

2

1.3 Fast

TrackPE?


Testing

Phase 3 Launch

Yes

1

No

1

3.6 Ready to proceed with

Transition

1 You have registered your interest in WLR3 Openreach

ORT -2 Criteria Owner

Registration of interest in WLR3 (Initiate Product Establishment)

00-2

Phase 1Set-up


Testing

Phase 3 Launch


Phase 0b Enrolment

1 2 3

Phase 4Transition

4 50-1

0.1 Product Education

Opportunity to review the latest documentation (e.g. B2B interface specifications, WLR3 product descriptions and orchestration matrix along with common dialogue services for WLR3 fulfilment and assurance)

You ORT Gate -2 Product DocumentsYou have understood the WLR3 Product offering

Action Owner Prerequisite Inputs Outputs

0.2 Sign WLR3 Contracts

The Openreach Client Reception Team sends you the WLR3 contracts and makes themselves available to resolve any queries. You complete the contract, sign it and return it to the Openreach CRT. Direct Debit (DD) Mandate for new clients only

You ORT Gate -2You receive WLR3 Contract

Signed and Return WLR3 contracts

Cont. on next slide…

Phase 0a: Administrative Activities & High Level Planning

0.3 Complete CRD

Openreach Client Reception Team (CRT), emails you the CRD and makes themselves available to answer your questions .You complete the CRD and return it to the CRT, who will validate it and clarify any outstanding issues with you.

You & Openreach

ORT Gate -2You receive the CRD Template

Completed CRD

0 1 3

Phase 1Set-up


Testing

Phase 3 Launch


Phase 0b Enrolment

2

Phase 4Transition

4 50-2 0-1


0.5 Account Mgt Choice (New

Clients)

The Openreach Client Reception Team sends an Account Management Choice letter to new clients only and makes themselves available to help resolve any queries. You countersign the letter and return it to the Openreach CRT

YouSuccessful

Credit Check

You receive Account Management Choice Letter

Signed Account Management Choice Letter

Phase 0a: Administrative Activities & High Level Planning

0.4 Credit CheckThe Openreach Client Reception Team (CRT)

orchestrates a Credit CheckCompleted

CRDYour Forecast

Credit Vetting Outcome

Data Exchange Distribution Service (DEDS) built enabling you to access your Call Daily Record Files (CDRs)

0.7 Complete DEDS Build

OpenreachThe CRT Contact Information and DEDS Data Form

Availability of Portal Services to you

WLR3 Contracts Signed-off

0.6 Complete Admin Setup

OpenreachWLR3

Contracts Signed-off

The CRT Contact Information

Availability of Portal Services to you

The Openreach Client Reception Team sets you up on the Portal

Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

Openreach

5

4

3

1

OpenreachOpenreach have completed your DEDS Build7

6 OpenreachOpenreach have completed your Admin Setup

YouYou have countersigned the Account Management Choice letter - New clients only

Openreach have completed their Credit Checks

2 You have completed the WLR3 Contracts – DD Mandate New Clients only

You have completed the CRD

YouYou have reviewed the latest WLR3 documentation

OwnerORT -1 Criteria

Readiness to enter Enrolment (Planning your Product Establishment)

You and Openreach

Openreach

Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

You


0.9 We Initiate Your

Build On EMP Components

We liaise with the various Component Teams and Application Support Groups to complete setup on EMP

Openreach ORT Gate -1 CRD Setup confirmed

0.8 Product Establishment

Planning & Agreement of Entry

and Exit Criteria

You and the Openreach Client Reception Team plan and agree the Entry and Exit criteria for WLR3 Product Establishment

Openreach ORT Gate -1Product Establishment (PE) Launch Plan

Entry and Exit criteria agreed between you & Openreach CRT

- Support Information Confirmed- Phase 1 Start Date Confirmed

NonePE Planning

CompleteOpenreach

You and the Openreach Client Reception Team have confirmed your Phase 1 start date

0.11 Start Date Agreed For

Phase 1

Phase 0b: Administrative Activities & High Level Planning

Digital Certificate Completed

CRDORT Gate -1YouYou have applied for a digital certificate0.10 You Apply For

Your Digital Certificate

Phase 1Set-up


Testing

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

1You and the Openreach Client Reception Team have planned and agreed the Entry and Exit criteria for WLR3 PE

You & Openreach

2 We have initiated your build on EMP Components Openreach

3 You have applied for your Digital Certificate You

4The relevant Openreach groups have been informed of your progress. We have confirmed with them your projected timescales to Handover to BAU and Transitions (if applicable)

Openreach

5You have read and understood all the Product Education documentation as a pre-requisite to entering Product Establishment

You

ORT 0 Criteria Owner

Readiness to enter Set-up (Creating Customer Accounts on EMP)

Phase 1Set-up


Testing

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1


Confirmation of Fast PE Process

Fast-track is possible when a CP’s solution whether it be their own or through a TPI is ‘proven’ to Openreach

OpenreachCompletion

Of EMP BuildOpenreach proven solution confirmed

Progression to PE Phase 3 – Launch

Confirmation of Full PE Process

Full PE means that a CP will go through the process in order to achieve ‘proven’ status as part of their Product Establishment

OpenreachCompletion

Of EMP BuildNone

Progression to PE Phase 1a - Connectivity Testing

1.3 Full PE or Fast-Track Process

You will be offered the Full PE process if you are not using an Openreach WLR3 ‘proven’ solution.

or

You will be offered the Fast-track PE process if you are using an Openreach WLR3 ‘proven’ solution.

Openreach ORT 0Openreach proven solution confirmed

Entry into PE Phase 1b or Phase 3

Phase 1: EMP Setup and Product Establishment Planning

1.2 Line Inventory sent for

information

This report will provide you with a snap shot of your inventory of assets. This is information only and is provided in readiness for your Transition.

Openreach ORT 0 CRDTransition Dates and Plan agreed


1.1 Completion Of Your EMP build

We confirm with you that your EMP build is complete

Openreach ORT 0 CRD You are setup on EMP

Phase 1Set-up


Testing

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

1 We confirm that you are setup on EMP Components Openreach

2 WLR3 PE Test Plan completed (if applicable) Openreach

3 We inform you that we can support your Test Plan (if applicable) Openreach

4 You have confirmed to us that you have the required resources and knowledge for testing (if applicable) You

5DM will send your Line Status Report to you for information in readiness for your Transition (please send a copy of the LSR to your TPI).

Openreach

6 Your Delivery Manager informs relevant Openreach people about your progress Openreach


Readiness to enter Connectivity and Functionality Testing or Launch Phase.

Note: Proceed to Phase 3 - Launch after Phase 1 - EMP Setup and Product Establishment Planning if you are using the Fast-Track PE process.

Phase 1Set-up


Testing

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

2.2 - Setup & Connectivity To

Test Environment

PEM team generates the CVF CPA and sets you up on B2B. Your setup is completed by the CVF Application Service Groups. Connectivity is verified against the CVF

You & Openreach

ORT 1

- CPA completed- CVF Access completed

Connectivity Confirmation

2.4 - Test Pack Reviews

You update your Test Pack on a weekly basis and send it to Openreach

You NoneUpdated Test Pack

- Modified Test Pack- Issue Resolution

2.5 - CVF Sign-offThe CVF Support Team will provide you with the Test Summary Report and take you off CVF

Openreach NoneFinal Updated Test Pack

Test Summary Report


2.3 - Test Execution &

SupportYou execute the Test Cases in your Test Pack You

Test Pack & Plan Issued & Agreed

Test CasesTest Results

Phase 2: Testing the connectivity & functionality of your WLR3 solution

You can skip this phase entirely if you’re using a proven TPI solution

Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

2.1 - You agree Test Pack & Bi-lateral

Plan

The CVF Support Team provides you with a release specific Test Pack (containing both mandatory and optional test cases) and issues you with a bi-lateral Test Plan on the CVF Environment which you complete and agree, then return to your Delivery Manger.

You & Openreach

Full Product Establishme

nt

Openreach send you the agreed Test Pack and Bi-lateral Plan.

You agreed Test Pack and Bi-lateral Plan

1Your interface with Openreach has been constructed and tested against the currently supported B2B Interface Specifications.

Openreach

2 Successful completion of Connectivity Testing Openreach

3Successful completion of Mandatory Test Cases (If you’re going with a proven TPI solution, you should refer to their proven test cases). Openreach

4Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded to Livelink. (If you’re going with a proven TPI solution, you should refer to their Test Summary Report).

Openreach

5Test Summary Report completed recording Mandatory and Optional Test Cases and uploaded to Livelink. If you’re going with a proven TPI solution, you should refer to their Test Summary Report

Openreach



ORT 2 Criteria: Readiness to enter Launch

Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

Note: This ORT Gate is only applicable to CPs completing FULL PE.

3.1 Live CPA Cutover

Connectivity to Live EMPYou and

Openreach

ORT 1 Complete

or

ORT 2 Complete

PE Launch Plan

CP confirmation of test completion (informal sign-off)


Phase 3: Understanding and proving Live WLR3 operation

Phase 1Set-up


Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

3.2 - Live Verification (Proving)

End-to-End interoperability between your systems and Openreach systems are proved before you start placing real live orders

Activities include;

Assure Connectivity to Live EMP

Assure interface by placing Test Dialogue Service

Assure access to the Order & Fault Tracker

Place non-customer affecting order

Raise a Right When Tested (RWT) Trouble Report

You and Openreach

Live CPA Cutover Complete

Real Orders should not be used at this stage

All Orders & Trouble Reports should be cancelled immediately after KCI2* has been received

*KCI2 – Keeping Customers Informed

PE Launch Plan

You confirm successful Order & Fault placement

3.3 -Live

Verification (Trial)

We recommend that you use this phase to prove live operation over a wide range of functionality relevant to your business model and in accordance with your PE Launch Plan that may cover a mixture of:- Multiline and Single line with varying CARE levels- Faults entered with various Structured Questions Codes-Different Fulfilment Scenarios with Calling & Network Features including new provides, transfers, start/stop lines as well as modify, cease and amend orders.

Please note;It is your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly.

You & Openreach

Live Verification Proved

PE Launch Plan

- Order & Fault Volumes are placed in accordance with your PE Launch Plan



Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

3.4 - Line Inventory

received by CP

You confirm you have received a copy of your LSR and sent a copy onto your TPI (if applicable)

You & Openreach

Line Inventory report sent to you from Openreach.

PE Launch Plan

You confirm thay you have received the Inventory Report

ORT 3 Criteria: Readiness to enter Ramp-up

1At least one order of each order type on the Live Verification checklist has been fulfilled, subject to SLA (aggregated across all products).

Openreach

2You have received your Line Status Report (for information only) to provide you with a snap shot of your inventory in readiness for your Transition.

Openreach



Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1


3.5 - Ramp Up

Ramp Up is intended to allow you to place increasing numbers of orders in accordance with your PE Launch Plan, to prove operational stability at BAU volumes.

Please note- WLR2 volumes used as a comparator (new provide/transfer order types only, as modify/cease order types will only become relevant after your WLR2 base has been transitioned)- It’s your responsibility to place a sufficient variety of order types to satisfy yourself that the full range of EMP functionality is available to you and operating correctly

You

ORT 3Conditions- Orders will be treated as live orders, with real end customers

PE Launch Plan

Phase 3 PE Launch Plan Complete



3.6 - Ready to proceed with Transition

You have confirmed with your Openreach Delivery Manager that you are ready to proceed with the Transition of your WLR2 assets.

You & Openreach

ORT 3 Complete

You have confirmed receipt of your LSR

You confirm you are ready to Transition assets.

Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1


ORT 4 Criteria: Readiness to enter BAU or Transition

Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

1 You’ve successfully provisioned, modified and in possible ceased a line, prior to handover to BAU. You

2 You’ve successfully submitted a fault report. You

3 You’ve achieved your BAU target volumes as agreed with your DM. You & Openreach

4 You’ve confirmed that you understand and are following the support model as described in your CSP You

5 Any unresolved issues are clearly documented and owned Openreach

6 An accurate bill has been produced for orders submitted via the EMP You & Openreach

7 You confirm that you are prepared to complete Customer Satisfaction Survey You

8 You have confirmed with your DM that you are ready to proceed with the Transition of your WLR2 assets.

You

9 Your Delivery Manager informs relevant Openreach people about your progress and you will now use WLR3 as BAU.

Openreach

4.1 Temporarily closed SPG Gateway

This action is designed to stabilise your WLR2 asset base and minimise failures. If you wish to place any new orders during your transition, you should do so via WLR3.

You will not be able to place new provides, transfers, conversions and change of address orders on WLR2 for the given product while the SPG Gateway Closed.

For urgent orders you will be able to provide New Orders and Transfers on WLR3 and there will be a manual process to enable you to place modify orders, conversions and change of address orders.

All other types can be progressed while SPG is closed through a dedicated process. We would like you to keep this to a minimum until your transition is complete.

OpenreachORT4

CompleteTransition Plan

WLR2 Gateway Closed

4.2 Pre-Transition Load

Pre-Transition will commence on the agreed date, at the agreed daily volume.

Openreach

You have confirmed

that you are ready to

proceed with Transition

WLR2 Lines pre-loaded for transition

Pre-Transitions Exit Report (if applicable)

Phase 4: The transition of your WLR2 base to WLR3



Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1


4.4 Post-transition Support

After the transition tool has run over night, we will send you an exit report detailing the lines that were successfully transitioned. You should not attempt to place any WLR3 orders against transitioned lines until you receive our exit report confirming that they have been successfully transitioned. You pass this to your TPI to upload onto their system, they will confirm when you are able to place orders on these assets. If you are a Direct Connect please view page 12 for more details.

The SPG Gateway will be re-opened on the next working day.

Following the completion of the transition process, we will be available to discuss the results of the transition and highlight any issues should you wish to do so. Any lines that fail transition will remain on WLR2 and the Delivery Manager can also discuss your options on moving these assets onto WLR2.

OpenreachTransition Executed

Transition Exit Report

Bi-laterally agreed Mop-up Plan (if applicable)

Phase 4: The transition of your WLR2 base to WLR3


Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

4.3 Execute Transition

Your transition will commence on the date agreed between Openreach and yourselves, at the agreed daily volume, providing that your pre-transition phase has successfully completed. Transitions will only be carried out on Monday to Fridays, between 8pm and 8am the next day.

Any faults requiring attention during transition will be managed through a dedicated Openreach “Blackout” process. This may result in the line not being moved until the fault has been resolved

OpenreachPre-Transition Load

WLR2 Lines pre-loaded for transition

Transitions Exit Report

1 Openreach have confirmed that your transition has now occurred. Openreach

2Mop-up of remaining WLR2 lines completed or a plan agreed with Openreach to complete mop-up once in ‘Business as Usual’ (if applicable)

Openreach

3Your Delivery Manager has discussed your PE experience with you and actioned any outstanding issues

Openreach



ORT5: Readiness to enter WLR3 ‘Business as Usual’

Phase 1Set-up

Phase 2Connectivity

& Functionality

Test

Phase 3 Launch


Phase 0b Enrolment

0 1 2 3

Phase 4Transition

4 50-2 0-1

26

Acronym guide

BAU Business As Usual

CEM Customer Engagement Manager

CP Communications Provider

CPA Collaboration Protocol Agreement

CRD Customer Requirements Document

CRT Client Reception Team

CSP Customer Service Plan

CVF Customer Verification Facility (Test environment)

DEDS Data Exchange and Distribution Service

EMP Equivalence Management Platform

PE Product Establishment

PEM Partner Enabled Management

SMC Service Management Centre

SQC Structured Questioning Code

S&RM Sales & Relationship Manager

WLR Wholesale Line Rental

To save repeatedly spelling out the meaning of the acronyms used in this slide deck, we’ve only done so the first time we’ve used them. We’ve reproduced them all here for easy reference