Status on CM server

status aesvcs cti-link

AE SERVICES CTI LINK STATUS

CTI Version Mnt AE Services Service Msgs MsgsLink Busy Server State Sent Rcvd

1 no down 0 0

status aesvcs link

AE SERVICES LINK STATUS

Srvr/ AE Services Remote IP Remote Local Node Msgs MsgsLink Server Port Sent Rcvd

01/01 FirstDataAES 172. 23.202.186 53689 clan3 179 17901/02 FirstDataAES 172. 23.202.186 53692 clan2 182 182

status aesvcs interface

AE SERVICES INTERFACE STATUS

Local Node Enabled? Number of Status Connections

clan2 yes 1 listeningclan3 yes 1 listening

Status on Witness server

Installed Version cscm-7_7_3

On Demand Recording

Item Value CMAPI Link to AE Server DOWN Avaya CT Link to AVAYA#S8400FIRSTDATA#CSTA#FIRSTDATAAES

UP

Total call segments recorded to date 452,147 Total call segments recorded today (or since restart if today)

130

Item Setting Default Avaya Communication Manager Name 172.23.202.184 Edi

tCommunication Manager Version 3.x Edi

tAE Server Address(es) 10.27.105.146 Edi

tCMAPI Username wtest Edi

tCMAPI Password ***** Edi

tEncrypt Media Streams No Edi

tIP Station Security Code ***** Edi

tAvaya CT Server(s) 10.27.105.146 Edi

tAvaya CT Service Identifier(s) AVAYA#S8400FIRSTDATA#CSTA#FIRSTDATAAES Edi

tAvaya CT Service Login ID witness Edi

tAvaya CT Service password ***** Edi

tExtensions assigned to recorder12 Unassigned Capacity 1

The table below lists the range(s) of station numbers that the recorder will register its ports as. These must match the station numbers you have configured as softphones on your Avaya Communication Manager.

Select Port(s) No. Detail

4401-4412 12 CLAN/Processor: 172.23.202.184;172.23.202.185 Edit

Call Start Len Agent

Parties

Service Univ. Call ID

 02/21/11 10:37:59 AM 00:42 N/A

113023900 (ISDN 2071-100 do 19), 4300 (EXT 4300)

N/A N/A

 02/21/11 10:38:45 AM 00:13 N/A

35928103469 (ISDN 2071-100 do 19), 4306 (Agent 6)

N/A N/A

Status on AES server

Services Summary Service Status Since CauseCVLAN Service OFFLINE 2011-01-12 14:47:33 NO_LICENSE

DLG Service OFFLINE 2011-01-12 14:47:34 NO_LICENSE

TSAPI Service ONLINE 2011-02-22 06:07:35 NORMAL

TSAPI Link Details

Link Switch Conn Name

Switch CTI Link Number Conn Status Since Service

StateSwitch Version

Number of Associations

ASAI Message

Rate1 S8400FirstData 1 Offline 2011-01-12

14:47:15.0 Online 13 0 13