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Reference4

WIRING THE SYSTEM TOGETHER

TWO OR MORE RECEIVERS

Each output on the LNBF can support a single receiver. You cannot connect tworeceivers to the same output (for example, by using a line splitter), because the tworeceivers would interfere with each other during channel selection. This is acharacteristic of satellite television in general, and is not a limitation of the BellExpressVu system.If you want to connect two or more receivers to the same satellite dish and be able towatch different channels through each receiver, you must use a dual-output LNBF. This allows you to connect each receiver to a different output, preventing interferencebetween the receivers. In this case, during installation you must run a separate coaxialcable from each output on the LNBF to each receiver.

If you want to purchase an LNBF different from the one that you originally purchased,contact your local Bell ExpressVu Authorized Agent.

CABLES AND CONNECTIONS

Use either the Phono (RCA) Audio/Video Wiring Setup Diagram on page 4-5 or the TVSet Out (RF or VHF) Wiring Setup Diagram on page 4-6 as the basic plan to wire thesystem together. If you have more devices, or do not have all of the devices that areshown in the setup, adjust the wiring accordingly. If possible, use the setup shown in thePhono (RCA) Audio/Video Wiring Diagram, as using the setup shown in the TV Set Out(RF or VHF) Wiring Diagram will not support the best quality video on broadcast orcable channels

We highly recommend the use of a surge protector device to protect yoursatellite and television equipment from damage by AC power, cable,telephone, or lightning surges.

Tighten the receiver back panel coaxial cable connections only by hand.Using a wrench may over-tighten the connections, causing damage. Such damage is not covered by the Limited Warranty.

Page 4-2

User Guide

RF OR VHF CONNECTIONS (GOOD PICTURE AND SOUND)

Cable Connectors onReceiver

The back panel RF or VHF connections (also called the modulator connections) providegood picture and good mono (non-stereo) sound quality. Be aware that even if you havea TV and other devices that support stereo sound, this type of connection will provideonly non-stereo sound.

If you connect a cable TV box or a broadcast TV antenna to the receiver, use the backpanel TV Antenna/Cable In (RF or VHF Connection) for the local programmingsignal input. Use the back panel Phono (RCA) Audio/Video Output connections forthe output if possible, as using the TV Set Out (RF or VHF Connection) will notprovide the best quality video on broadcast or cable channels.

This is the simplest cabling scheme, and many people prefer it because of its ease ofinstallation and use. The RF or VHF connections require that you keep the TV tuned toeither channel 3 or 4 to view satellite channels. You also need to set the back panelChannel 3/4 Switch to match this channel.

Note: If you connect a VCR to the receiver, you must also set both the VCR channelswitch and viewing channel to this same channel. All receivers come preset to channel 3.

Page 4-3

PHONO (RCA) AUDIO/VIDEO CONNECTIONS (BETTER PICTURE AND SOUND)

Cable Connectors onReceiver

The back panel phono (RCA) audio/video connections provide better picture quality andstereo sound. The phono (RCA) audio/video cable is available as a single cable withthree connectors on either end, or as three separate cables. The connectors are colour-coded according to the type of signal they carry: the yellow connector carries the videosignal, the white connector carries the left audio signal, and the red connector carries theright audio signal. If the TV only has one input connection for this type of audio,connect it to the right (R) phono (RCA) audio connection on the receiver.

If you use the phono (RCA) audio/video connections to connect the receiver with otherdevices, then depending on the type of device that you connect to the receiver you mayneed to use the menus displayed by each device to change the input from local broadcastTV to satellite TV. See the user guides that came with the other devices for moreinformation.

CHANNEL 3/4 SWITCH

If you use the TV Set Out (RF or VHF Connection) to wire thereceiver to a television, set this switch to the channel for the signaloutput. Select a channel that is not being used by a cable or localtelevision station. Note: If you connect the receiver to a VCR thatalso uses a channel switch, set both switches to the same channel.

TV ANTENNA/CABLE IN (RF OR VHF)

Connect your broadcast TV antenna or cable TV connection here toswitch between satellite programming and your local or cable TV.When the satellite receiver is turned OFF or you press theTV/Video button on the remote, you have access to your local TV stations from this connection.

ReferenceWiring The System Together 4

TV ANTENNA/CABLE IN

TV ANTENNA/CABLE IN

Page 4-4

User Guide

TV SET OUT (RF OF VHF)

The receiver sends non-stereo output through this connector. If youconnect the cable or broadcast TV antenna to the receiver, you mustuse this to connect the TV. If you use this connection, you do notneed to use the Phono (RCA) or S-VIDEO connectors. However,we recommend that you use them to support the highest qualitystereo sound and video.

SUPER VHS VIDEO (S-VIDEO) OUTPUT (BEST PICTURE)

The receiver supports S-VIDEO, which supports the highest quality video available. If you use this back panel connection forvideo, you must still connect the audio using the Phono (RCA)Audio Outputs.

TELEPHONE JACK

Connect a telephone line with a standard RJ-11 telephone connectorto the receiver here, and then connect the line to an active telephoneconnection.Note: The receiver must be connected at all times to an active telephone connection. If you install two or more receivers, eachreceiver must be connected at all times to an active telephone connection.

SATELLITE IN

Connect the coaxial cable from the satellite dish to the receiverusing this connection.

Page 4-5

ReferenceWiring Setup Diagrams 4

WIRING SETUP DIAGRAMS

Phono (RCA) Audio/Video Wiring Setup Diagram

Note: The off-air television antenna shown in the following diagram is optional.

Page 4-6

User Guide

TV SET OUT (RF OR VHF) WIRING SETUP DIAGRAM

Note: The off-air television antenna shown in the following diagram is optional.

Page 4-7

ReferenceWiring Setup Diagrams 4

RECEIVER WITH VCR WIRING SETUP DIAGRAM(RF OR VHF)

Page 4-8

User Guide

TWO-RECEIVER WIRING SETUP DIAGRAM (RF OR VHF)

ReferenceGlossary 4

GLOSSARY

Blacked Out Program A program that cannot be watched in specific locations (for example, a sports event).

Changing Channels While watching a program, selecting channels using the remote control Up or Down arrow button or the number pad buttons or the receiver front panel Up or Down arrow button.

Critique The critique information supplied in some program information uses a four star. (* = lowest) to (**** = highest) rating system. The “+” symbol is one-half star.

Note: The critique information is supplied by the program provider, not the receiver manufacturer.

Event See Program.

IR (Infra-Red) The remote control uses infra-red light to transmit signals to the receiver.

Program A TV show, movie, or pay per view program.

Program, Pay Per View A program that you pay a fee to watch once.

Program Guide An on-screen guide to the programs that are currently being shown, and the programs that will be shown for an extended time beyond the present. You can select current programs, and

purchase pay per view events using the ProgramGuide.

Rating Codes The following codes have been assigned to programs toindicate content and suggested audience.

8+ (PG): Parental Guidance suggested. Some material may notbe suitable for children under the age of 8.

14+(PG): Not recommended for children under 14. Subject matter warnings. Parental discretion is strongly advised as some material may not be suitable for unsupervised viewing by children.

18+(R): Programming which could contain elements that would make it unsuitable for viewers under the age of 18.

NC17: Programming which could contain content elements that would make it unsuitable for viewers under the age of 17.

NR/AO: Not rated/Adult only. Due to explicit content thisprogramming is intended for adult viewing only.

Language: Adult languageViolence: Graphic ViolenceSexual Content: Sexual scenesNudity: Nude scenes

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User Guide

PROBLEMS AND SOLUTIONS TABLES

Please use these tables if you encounter problems operating the system. Look in thissection for a description of the problem before calling Bell ExpressVu Customer ServiceCall Centre. Many problems arise from basic misunderstandings of how the systemworks, especially when one is just becoming familiar with it. These tables address manyproblems, usually with a simple solution for each one. To solve a particular problem:

1. Review the section in this Guide that relates to the problem.

2. If you cannot find a solution, then find the section in the following tables that relates to the problem. Look down the What Is Happening column until you find the problem

3. For better understanding, read the information in the Possible Reason column.

4. Try each of the suggested solutions in the What to Do column.

5. If this does not help, call Bell ExpressVu Customer Service Call Centre at 1-888-SKY-DISH, or see the home page at http://www.expressvu.com on the World Wide Web. Note: Before calling Bell ExpressVu Customer Service Call Centre with a problem, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the Important System Information menu to find these numbers (see Ordering Your Bell ExpressVu Programming on page 3-1). Also, write down the contents of any error messages that the receiver displays on the television screen.

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ReferenceProblems and Solutions Tables 4

ERROR MESSAGES IN THE MENUS

What is Happening The receiver displays an“ERROR” message on theTV screen.

ERROR message text: “Thenumber of password entryretries has been exceeded.Please try again later.”

ERROR message text: “Thefront panel buttons arelocked.”

ERROR message text:“Unable to acquire signal.” or“Unable to acquire programguide information.”

ERROR message text:“Please insert your SmartCard.”

ERROR message text:“Smart Card not inserted correctly.”

ERROR message text: “TheSmart Card currently insertedis not valid for use with thisreceiver.”

ATTENTION: Your SmartCard does not currently haveauthorization to view orpurchase this program. Pleasewait or channel up or down.

ERROR: “Your receiver hasnot yet been authorized.”

ATTENTION: “Acquiringsatellite signal.”

Possible Reasons WhyWhen the receiver finds a problem, it displays an ERRORmessage on the TV screen.

You may try to enter the passwordthree times. If you do not enterthe correct password any of thosetimes, then you must wait severalminutes until you may try again.

You or someone else locked thereceiver front panel buttons.

The receiver is not receiving astrong enough signal to maintainan uninterrupted, clean picture.

Smart card is missing or notinserted correctly.

Smart card is inserted upsidedown or backwards.

The receiver will work only withthe Smart Card that came with it.

There is a problem with theProgram Guide informationtransmitted to the receiver via the satellite signal.

The receiver has not yet beenelectronically linked with the Smart Card, via the satellitesignal.

The receiver may have just beenplugged in. If so, it is acquiringthe satellite signal. The satellitedish may have moved so that it isno longer picking up the satellitesignal. The coaxial cables mayhave loosened or have moistureinside. There may be aninterruption of the satellite signal.

What to DoIn most cases, the ERROR message explains theerror. Sometimes, the ERROR message promptsyou to do something. However, usually all youneed to do is select the OK option on theERROR message to clear the message from theTV screen.

Wait until several minutes have passed, and try again.

You must use the remote control to unlock thereceiver front panel buttons.

Check the condition of all the coaxial cables andcable connections in the system. Check thecondition of the dish mounting and aiming. Ifneeded, contact your installer to re-aim the dish.If the system is OK, then there may be aweather-related problem with transmission of thesatellite signal.

Check that the Smart Card is fully inserted intothe receiver front panel slot.

Check that the Smart Card is inserted right sideup, with the picture on top and the arrow facingin the correct direction.

Insert the Smart Card that came with the system.

You cannot watch the selected program, eventhough it is displayed in the Program Guide.Try a different program or channel.

If you have authorized your system, wait a fewminutes to see if the message is removed. If youhave not authorized your system, call BellExpressVu Customer Service Call Centre forassistance.

Wait a few minutes to see if the message isremoved. Check that the Signal Strength bar inthe Point Dish and Signal Strength menu isgreen and displays the word “Locked.” If not,contact your installer to re-aim the satellite dish.

Page 4-12

User Guide

USING THE REMOTE CONTROL

What is Happening You cannot find the remotecontrol.

When you press a button onthe remote control, thereceiver does not do whatyou expect.

When you press the remotecontrol Power button to turnthe receiver ON, the receiverfront panel Power light doesnot light up.

You use infrared (IR) remotecontrol extenders (called“pyramids”). Other electronic devicesexhibit ultra-high frequency(UHF) interference.

You use infrared (IR) remotecontrol extenders (called“pyramids”). The IR remotecontrol extenders do notseem to work.

Possible Reasons WhyN/A

The remote control may be missing batteries, the batteriesmay be incorrectly placed in theremote, or the batteries may beweak or dead.

You may not be able to see thatthe receiver Power light is on, ifother lights in the room are toobright. The remote control maynot be operating properly or thebatteries may be weak or dead.The receiver power cord may notbe plugged into a power outlet, or there may be a problem withthe power.

The extenders use UHF signals to transmit signals from one roomof the building to another. These signals may be causing the interference.

The IR sensor on the extenderthat receives the remote controlsignals may not be facing theremote control.The IR cable on the extender thatsends the signal to the receivermay not be right in front of the IRsensor on the receiver front panel.

What to DoUse the receiver front panel Control Buttons tocontrol the receiver until you find the remote. Ifthe remote control is permanently lost or toodamaged to use, call Bell ExpressVu CustomerService Call Centre to order a replacement.

If the batteries are missing or dead, insert freshAAA-size batteries. If the remote has freshbatteries, check whether they are placedaccording to the label diagram. If not, removethem and place correctly.

Try other remote control buttons to see if thereceiver is responding. Replace the remote batteries with fresh ones.

Check that the receiver power cord is notdamaged and that the plug is inserted correctlyinto the outlet.

Temporarily stop using the extenders, to seewhether this eliminates the interference. If theextenders are the source of the interference, youwill have to avoid using them whenever you donot want interference with other devices that useUHF. This is because UHF signals have a longrange and go through walls and other solidobjects.

Make sure that the extender that receives the signal from the remote control is facing the rightway, so that the IR sensor can receive the remotecontrol signals.Make sure that the IR cable on the extender thatsends the signal to the receiver is right in frontof the IR sensor on the receiver front panel, sothat the receiver IR sensor can receive the signals.If doing the above does not solve the problem,contact the manufacturer of the extenders forassistance.

Page 4-13

ReferenceProblems and Solutions Tables 4

HEARING PROGRAM SOUND

WATCHING A PROGRAM

What is Happening The receiver front panelPower light is on and there isa good picture on the TV set,but you do not hear anysound.

You hear a foreign languagewith a program.

Possible Reasons WhyYou may have muted the sound,or set the volume so low that you cannot hear it. The audio connections may not be properlyconnected.

You may have programmed thereceiver to select an alternateaudio language.

What to DoCheck the volume level on the TV or audioequipment. Turn off the mute or turn up thevolume, as required.Check the audio connectors and cables from thereceiver to the TV or the sound system you areusing.Check the TV speakers or the sound system youare using.

Use the System Setup menu to open theAlternate Audio Language menu, where youcan select the language you prefer.

What is Happening The receiver front panelPower light is on, but the TVimage:

is black (no picture),is frozen,has breakups,has “snow,” or shows small squares of various colours.

Possible Reasons WhyThe TV set may not be workingproperly.If the TV and the receiver areworking properly, there may beinterference with the satellite signal. The TV may be wired to the wrong input.

What to DoMake sure that the TV set is plugged into anelectrical outlet. Make sure the outlet haselectrical power. Make sure that the TV isturned on. If the receiver is connected to the TVusing only the RF or VHF connections, makesure that the TV is tuned to channel 3 or 4(whichever works best in your area) and that thereceiver back panel Channel 3/4 Switch is set tothe same channel as the TV.Make sure that the TV brightness and contrastare adjusted correctly.Make sure that the TV is connected properly tothe receiver.Check that the system has been installedcorrectly. Make sure that all required coaxialcables are in place, and check that all cableconnectors are firmly connected.Make sure that the satellite dish is aimed at thesatellite. Check the strength of the signal usingthe Point Dish and Signal Strength menu.Consult your installer to re-aim the dish, ifnecessary, to obtain the maximum possiblesignal strength.Note the local weather conditions. Heavy rain,snow, or cloud cover may be interfering withtransmission of the satellite signal. Remove anysnow or other debris which may have collectedon the satellite dish. Set the TV to SVIDEO orVIDEO input.

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User Guide

USING THE MENUS

USING THE PROGRAM GUIDE OR THE BROWSE BANNER

The receiver front panelPower light is on, and there isa picture on the TV screen,but the picture:

has sparkles or is grainy,has a herringbone pattern,lacks colour or vertical hold, or wobbles, orlooks “washed out” or fuzzy.

A “black box” fills almost allof the TV screen.

The TV screen is all blue.

The TV set may not be workingproperly.If the receiver is connected to theTV using only the RF or VHFconnections, there may be astrong local broadcast on thesame channel, or a channel adjacent to the one to which theTV is tuned.There may be interference fromother nearby electrical devices(such as cellular telephones,computers, microwave ovens,radios, stereos, or TVs).The satellite dish may havemoved, so that it no longer picksup the satellite signal.

You may have activated the CloseCaption feature on the TV, andput that feature into Text mode.

You may have connected thereceiver to an incorrect inputconnection on the TV for thesignal output from the receiver.

Make sure that the TV brightness and contrastare adjusted correctly, and that the TV is working properly.Make sure that the TV is connected properly tothe receiver.Check other nearby electrical devices aspossible sources of interference. Check that allrequired coaxial cables are in place. Check for moisture or water leaking in all connections.Dry them out if needed, then seal them withcoaxial cable sealant. Check the dish-to-receiver cable run length; if it is over 100 feet,call your dealer or professional installer. Makesure that the satellite dish is aimed at thesatellite. Check the strength of the signal usingthe Point Dish and Signal Strength menu. Ifnecessary, contact your installer to re-aim thedish to obtain the maximum possible signalstrength.Check the dish mount, tightening thebolts if needed.

Using the TV remote control and/or menusdisplayed by the TV (not the receiver remotecontrol or the menus displayed by the receiver),deactivate the Close Caption feature.

Check your TV owner’s manual for the correctTV input connection to use for the signal outputfrom the receiver.

What is Happening You were using a menu, andit suddenly closed, taking youback to the program youwere watching.

Possible Reasons WhyThe menus have a time-outfeature that closes any menu afterseveral minutes of no activity.This will discard any changes youhave made, but otherwise does noharm to the receiver.

What to DoStart over again.

What is Happening You try to display futureprograms in the ProgramGuide or Browse Banner,but find you cannot.

You try to display pastprograms (programs thathave ended) in the ProgramGuide or Browse Banner,but find you cannot.

When you are using theProgram Guide or BrowseBanner, some channels aremissing.

Possible Reasons WhyThe Program Guide and BrowseBanner can display programsscheduled for an extended, but notunlimited time beyond thepresent.

The Program Guide and BrowseBanner can display onlyprograms that have not yet ended.These features cannot display atime earlier than the present.

You have activated a FavouritesList other than the list namedALL CHAN.

What to DoTry displaying the Program Guide again later.By that time, it may show programs for the timeand date you want.

Contact the program providers for informationon past programs.

You can change the active Favourites List whileusing the Program Guide, by pressing theremote control Guide button. You can chooseanother custom Favourites List or the ALLCHAN list, which includes all the channels.

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ReferenceProblems and Solutions Tables 4

CHANGING CHANNELS

USING FAVOURITES LISTS

What is Happening You enter a desired channelnumber. The channelchanges, but the new channelis not exactly the channel youentered.You are scanning up or downthrough the channels, and the receiver is skipping channels that you know youhave purchased.

Possible Reasons WhyYou may have made a mistakeentering the channel number, orthe channel number you enteredmay be invalid.If so, the channel displayed is theclosest possible to the channelyou entered.If you were watching a programand entered the number for achannel that you have notpurchased, the receiver willchange to the unpurchasedprogram and allow a purchase ordisplay a message.If a Favourites List other than ALL CHAN is active, thereceiver will skip channels not onthe active list.

What to DoCarefully retry entering the channel number youwant.Press the remote control Recall button to returnto the previous channel number. Select ALLCHAN as the active Favourites List.

What is Happening You try to change the ALLCHAN list. The receiverdisplays an ERROR message.

You try to make an emptyFavourites List active. Thereceiver highlights theModify List option.

You try to add a channel to aFavourites List. The receiverdisplays an ERROR message.

Possible Reasons WhyThe receiver will not allow you tochange the ALL CHAN list.

The receiver will not allow you toactivate an empty list.

The list is full (that is, it has themaximum number of channelsallowed in it).

What to DoChoose another list to change.

Choose another list to use, or add at least onechannel to the empty list.

You must delete a channel from the list to makeroom for each new channel.

Page 4-16

User Guide

SETTING AND USING SECURITY LOCKS

ORDERING A PAY PER VIEW PROGRAM

What is Happening You set a lock (for example, alock on programs by ratings),but the lock does not takeeffect.

You forgot your password, sothat you are unable to unlockthe receiver.

Possible Reasons WhyYou have not locked the receiver.

You may not have written downthe password, to keep it in a safeplace.

What to DoYou must lock the receiver for any lock to takeeffect.

Call Bell ExpressVu Customer Service CallCentre. You must provide the followinginformation:(1) your name; (2) your address; 3)your telephone number; (4) the receiver serialidentification number; and (5) your BellExpressVu Customer Service Call CentrePersonal Identification Number (PIN), if you useone.

What is Happening Someone orders a pay perview program without yourpermission.

You are not able to order apay per view program.

You find that you are not ableto cancel a pay per view program.

Your setup includes morethan one receiver. You ordera pay per view program, butit does not appear via all ofthe receivers.

Possible Reasons WhyYou may have been away fromthe receiver, and someone elseused it.

The receiver may not beconnected to an active telephoneline.The Smart Card credit limit mayhave been exceeded.

You ordered a pay per view program, and then decided not towatch it.

You ordered a pay per viewprogram, and want it to beavailable via all the receivers inyour setup.

What to DoLock the receiver to prevent unauthorized payper view purchases. Note: You do not have to setany locks to lock pay per view purchases.Locking the receiver automatically locks pay perview purchases. Remember that you areresponsible for all pay per view purchases,whether or not you authorize such purchases. Ifyou lock the receiver, then anyone who wants toorder a pay per view program must enter thepassword.

The receiver must be connected at all times to anactive telephone connection. If you install two ormore receivers, each receiver must be connectedat all times to an active telephone connection.Call Bell ExpressVu Customer Service CallCentre.

You cannot cancel an order for a pay per viewprogram, whether it was just ordered or orderedpreviously.

If you use more than one receiver, you mustorder a pay per view program for each receiver.

Page 4-17

ReferenceProblems and Solutions Tables 4

PERFORMING DIAGNOSTIC TESTS

What is Happening You are doing a Front Panelor Remote ControlDiagnostic Test, and thereceiver turns OFF.

You are doing a Front PanelDiagnostic Test, and thereceiver displays a failuremessage.

You are doing a RemoteControl Diagnostic Test, and the receiver does notrespond when you press aremote button.

You are doing a RemoteControl Diagnostic Test, andthe receiver displays theDiagnostics menu.

You are doing a RemoteControl Diagnostic Test, andthe receiver displays a failuremessage.

You are doing a Dish SignalDiagnostic Test, and thereceiver displays a failuremessage.

You are doing a TelephoneConnection Diagnostic Test,and the receiver displays afailure message.

You are doing a Main UnitDiagnostic Test, and thereceiver displays a failuremessage.

Possible Reasons WhyYou pressed the remote controlPower button or the receiver frontpanel Power button.

The front panel buttons are notworking correctly. Note: The front panel button lockhas no effect on this test.

You pressed the remote controlPage Up or Page Down button.

You pressed the remote controlCancel button.

The remote control may bemissing batteries, the batteriesmay be incorrectly placed in theremote, or the batteries may beweak or dead.The remote control may bedamaged or defective.

The satellite dish may have beenmoved, so that it no longerreceives the satellite signal.Coaxial cables may haveloosened, or have moisture inside.There may be interference withthe satellite signal.The dish may be full of snow ordebris.

The receiver cannot get a dialtone through the telephoneconnection.

The receiver may have beendamaged or be defective.

What to DoTurn the receiver back ON, and use the on-screen menus to return to the Diagnostics menu.You can now resume the test, but remember notto press the remote control Power button or thereceiver front panel Power button.

Call Bell ExpressVu Customer Service CallCentre for assistance.

The Remote Control Diagnostic Test does notcover the remote control Page Up or PageDown button.

Pressing the remote control Cancel buttonreturns the receiver to the Diagnostics menu.Select the Remote Control option to resume thetest, but remember not to press the remotecontrol Cancel button.

If the batteries are missing or dead, insert freshAAA-size batteries.If the remote is damaged or defective, call BellExpressVu Customer Service Call Centre forassistance.

Contact your installer to re-aim the satellite dishfor the maximum signal strength. Check the dishmount, tightening bolts if needed.Check that all coaxial cables are firmlyconnected and dry.A variety of weather (in particular, heavy rain,snow, or cloud cover) may interrupt the satellitesignal.Check whether the dish is full of snow or debris,and clean it out if necessary.Call Bell ExpressVu Customer Service CallCentre for assistance.

Check the receiver back panel Telephone Jackconnection and the telephone line. Make surethat the telephone line is connected to an activetelephone connection. Make sure that thereceiver is set up for the type of telephonesystem that you use.Make sure that no one else is using the telephoneline while you do the test.Check the telephone line for a dial tone; if thereis no dial tone, call the local telephone companyfor assistance.

Call Bell ExpressVu Customer Service CallCentre for assistance.

Page 4-18

User Guide

USING THE TELEPHONE FOR VOICE/DATA/FAX

What is Happening During a telephone call, youhear “clicks.”

You pick up the telephone tomake a call, but you do nothear a dial tone.

Your computer or FAXmachine tries to send a FAXor modem transmission, butfails.

Your computer or FAXmachine was receiving aFAX or modem transmission,but an error occurred.

Possible Reasons WhyThe receiver may have tried tocall Bell ExpressVu CustomerService Call Centre in order tosend pay per view purchaseinformation. When the receiverfound that the telephone wasbusy, it automaticallydisconnected.

The receiver was calling BellExpressVu Customer Service CallCentre in order to send pay perview information. When thereceiver found that the telephonewas picked up, it automaticallydisconnected.

The receiver was calling BellExpressVu Customer Service CallCentre in order to send pay perview information. When thereceiver found that a call wasbeing made on the telephone, itautomatically disconnected. TheFAX or modem found that therewas no dial tone, and canceledthe transmission.

The receiver may have tried tocall Bell ExpressVu CustomerService Call Centre in order tosend pay per view purchaseinformation during the FAX ormode call. When the receiverfound that the telephone wasbusy, it automaticallydisconnected. This generated“clicks” that caused an error inthe FAX or modem transmission.

What to DoYou do not have to do anything. The receiver must be connected at all times to anactive telephone connection. If you install two ormore receivers, each receiver must be connectedat all times to an active telephone connection.Call Bell ExpressVu Customer Service CallCentre.

Press the telephone receiver button to hang up.Release the button to get a dial tone.

Resend the FAX or modem transmission.

Have the sender resend the FAX or modemtransmission.