GoAmerica, Inc

Wireless Email and Messaging

Spring Comdex - Chicago, IL

April 4, 2001

GoAmerica, Inc

Corporate Profile

• GoAmerica, Inc. established 1995

• Nationwide wireless data and communications solutions for businesses and mobile professionals

• IPO in April, 2000 (Nasdaq NM: GOAM)

• Headquarters in Hackensack, NJ and data center in New York, NY

• Regional sales offices in Atlanta, Chicago, Dallas, Los Angeles, New York, Orlando, Sacramento, San Francisco and Washington DC

• 300 + Employees

GoAmerica, Inc

Business Trends

GoAmerica, Inc

Wireless Email/Messaging History• 1990s - 2000

– For many corporations implementing a wireless data solution, basic email was THE solution

– Being connected to corporate email or having an additional email address for a wireless device was enough

• 2000 - Beyond– Email is the necessary core of an overall solution– Evolution of devices, networks and applications

provide natural landscape for higher level and more comprehensive solutions

– Growth of mobile professional sector provides more demanding customer

– Enterprises searching for total solutions

GoAmerica, Inc

Strong Mobile Professional Growth

Backbone of Wireless Data Users

34

36

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40

42

44

46

48

Nu

mb

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in

Million

s

20

00

20

01

20

02

20

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• International Data Corporation forecast shows strong growth in Mobile Professional category– People who spend 20% or

more of time away from office

• 47 million Mobile Professionals by the end of 2003

GoAmerica, Inc

Key Organizational Drivers

• Network Computing Poll– June 2000– Email survey

conducted of subscriber base

– Specific corporate data/applications and email dominate responses

GoAmerica, Inc

Email and Messaging Importance

• Recent survey by Telephia and Strategis Group

– Which wireless data services are you most interested in having access to?

What Do Wireless Users Want Access To?

0 20 40 60 80

E-mail

Web Browsing

Intranet

Address Book

Top 4 Answers by % of Respondents

Top 4 answers:E-mail - 65% Company network/servers - 27% Web Browsing - 30% Address book/calendar functions - 27%

GoAmerica, Inc

The Market Going Forward

• Solutions more “horizontal”: expanding data’s “sweet spot” out of verticals:

– Beyond email, complete groupware access and solutions (calendar, contacts, etc.)

– Business applications: taking what companies use to run their businesses and making them wireless - everyday functionality

• CRM, ERP• Intranet access• Document Management

– Email and messaging an integral component of the overall solution

GoAmerica, Inc

Challenges and Solutions for Enterprises

GoAmerica, Inc

Complex Wireless Data Market

Choice of Mobile Devices

Palm Operating System

RIM Wireless Handhelds

Laptops Notebooks

Windows CE Pocket PC

WAP Phones

Multiple Corporate Needs

Messages

Corporate Email Personal Email

Corporate Data

Transactions Corporate Intranets Document Mngmt.

Business Specific Applications

CRM

SFA

Internet news, stocksweather, travel

Choice of Wireless Networks

Cellular Digital Packet Data CDPD

(AT&T, Verizon)

Data TAC (Motient)

Mobitex

(Cingular, Rogers AT&T)

Metricom

CDMA

GSM

Flex/Reflex

Multiple networks. Multiple devices. Multiple formats.

GoAmerica, Inc

Corporate Data Access NeedsCorporate Data Access NeedsCorporate Data Access NeedsCorporate Data Access Needs

Groupware Solutions– Exchange, Domino, IMAP, POP access and interaction– Beyond the email and messaging solutions of yesterday

Corporate Data & Intranet Solutions– Access to corporate documents and information on Intranets and

Extranets

Wireless Document Management– Wireless access to documents for customization and delivery

Mobile Asset Management– Control and order to enterprise ownership, deployment and

management of devices

Wireless CRM, SFA, ERP– Real-time access to orders, inventories, vital company, supplier

and contact information

GoAmerica, Inc

Corporate Data Access NeedsCorporate Data Access NeedsCorporate Data Access NeedsCorporate Data Access Needs

Data Mining for Legacy Systems– Conversion of databases into “wireless ready”

databases that are able to be accessed by mobile employees

Pertinent Information on the Internet– Information on Demand

• Travel, Weather, News, Directions, Searches

• Financial information, local information– Open Internet Access

• Ability to access any URL

GoAmerica, Inc

GoAmerica empowers you to wirelessly interact with the data you need to do your job more effectively. Using virtually any device. Over

virtually any network.

Mobitex

CDPD

DataTAC

Ricochet

CDMA

GSM

Using A Choice of Networks

To Interact With Your Data

WWW

CRM ApplicationsSFA ApplicationsGroupwareCorporate Intranets

Your Device

One Access Point: Ease of Use

GoAmerica, Inc

Solution Advice• Solutions must deliver EASY access to the information that users need

to do their jobs

• Allow for simple access to information from one access point (i.e. intelligent wireless browser)– Internet– Intranets/Extranets– Email and Messaging– Business Applications

• Use technology that clarifies and simplifies a confusing wireless data market

• Ease of use will always be the primary driver of solution acceptance: not technology

GoAmerica, Inc

Support and Services

Work With Companies that Provide:

• Professional Services– In-house staff plus partnerships with

integrators for large-scale projects

• Solution Delivery– Provide devices, software, service– Provision on networks (relationships with

all major wireless data networks)

• Account Services– One-stop billing for various devices and services

• Customer Service and Technical Support– Highly-trained customer care staff– Support available via phone, fax, email and web

Products

Services

Support

GoAmerica, Inc

Why Wireless Data? The Bottom Line• Increased productivity from mobile

workers– Tasks accomplished quicker and easier

– More rapid decision and approval process

• Administrative processes streamlined– Mobile employees accomplish more without

the aid of internal personnel and administrative staff

– Orders from sales reps processed in real-time and not in batch

• Tangible Return on Investment – Streamlining and productivity result in

increased revenue and decreased overhead

GoAmerica, Inc

Contact Information

• GoAmerica Communications

• Web Site: www.goamerica.net

• Toll-Free Phone: (888) 462-4600

• Email: corporatesolutions@goamerica.net

• Joe McGuire - Director of Enterprise Marketing