Winter 2015 - 2016 Operations Manual...Sep 09, 2015 · 2. Training for : -Operation of all ski lifts at Mountain Creek -The opening/closing procedures and other procedures/operations

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Winter 2015 - 2016 Operations Manual

Our Mission:

“To Provide the Safest, Most Efficient and Friendliest Uphill Transport to All of our Guests”

Note: This manual may be revised or withdrawn at any time.

The procedures contained in this manual may require that action be taken Periodically to reaffirm, revise, or withdraw these practices.

Any deviation from the enclosed procedures is to be dictated by The circumstances of each unique situation and by the policies,

Procedures and protocol of the resort.

Table of Contents

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Welcome to the Lift Operations Staff 3 Job Description 4-5

Expectation of Employees 6-7

Lift Operations Goals and Objectives 8

Central Staffing 9

Regulations for Lift Operators 10-16

General Safety Guidelines 17-18

Lock Out/Tag Out 19-21

Alpine Responsibility Code 20

Approved Skiable Routes 21

Operating Positions and Duties 24

Base terminal Operator 25

Top Terminal Operator 28

Ticket Scanner 29

Control Operating Procedures 30-31

Operational Guidelines 32-34

Opening and Starting Procedures 32

Closing Procedures 33

Procedures for Common Situations/Scenarios 34-39

Normal Stop 34

Dropped Equipment 34

Ski Patrol with Toboggan 34

Download Procedure 34-35

Adaptive Skiers 35

“Hanger” 35-36

Damage to Carriers 36

Weather Related Conditions 36

Mechanical Problems 36-37

Mechanical Shut Down 37

Power Failure 37

Roll Back 38

Fire/Lightning 38

Lift Evacuations 38

Inspections 39

Lift Related Incidents 40

Other Incidents 41

Incidents on Slopes 41

Handling Guest and Employee Injuries 41

Service Guidelines 42-43

Daily Lift Log 42

Stop Logs 42

Guest Interaction 42

Line Cutting 43

Garbage, Trash, Litter 43

Operating Terms and Diagrams 44-45

MC Lift Ops Dept. Specific Safety Training Checklist ____________________________48

Welcome to the Lift Operations Department

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Welcome to Mountain Creek and to the Lift Operations Department! We realize that there are numerous opportunities for employment available, and we are pleased that you have chosen to be a part of our team. A position in Lift Operations is one of the most important and difficult positions within Mountain Operations and we take pride in that fact. Working at Mountain Creek can be a very rewarding experience, the work may be long and difficult at times, but you will always have a dedicated management team available to assist you. There will be many new things for you to learn and do, and this manual will serve as a guide for the information you will need to operate the ski lifts here at Mountain Creek. You will also need to read and familiarize yourself with the Employee Experience Handbook, and the Mountain Creek Service Guidelines. This manual has been prepared to assist you in learning and performing your job. This manual does not discuss and cover every possible situation that might arise, but serves as a general guide for operating your location, and working through different situations. Please remember that you have just one primary job function. Above all other things you will learn or do, your PRIMARY JOB FUNCTION is: To practice, ensure, and remain alert about guest safety at all times. As a lift operator, you have the power to stop any lift, or any other piece of equipment at any time you feel the equipment is unsafe. Be prepared to explain your actions to your manager, but know that we will always support you. If you are in error, we simply will ask you to re-open / start the lift again. If indeed there is a problem with the equipment, your manager will

oversee repair prior to re-opening / starting the lift. Safety is our primary goal and we

must never accept any compromise to this standard. At Mountain Creek, our management structure operates with an open door policy. As such, we invite any employee to feel free to ask to speak with any manager about anything he/she chooses. We will make time to discuss any matter that you feel is important. These matters may range from work related, to school, family or personal. Please know that we are here for you. Take time to enjoy the privileges of being a Mountain Creek employee. Enjoy the great skiing and riding areas that exist at the mountain. Be sure to access the free equipment rentals (available Monday thru Friday only during non- holiday periods excludes Hi-Pro), and be sure to attend our Ski and Snowboard School, to either learn to ski or snowboard or to just polish your skills. Mountain Creek contains a variety of activities and benefits for our employees, be sure to check them out.

Job Description

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Job Title:

Lift Operator Resort:

Mountain Creek

Reports To: Lift Supervisor & Senior Operators

Department/Division: Lift Operations

Last Updated: 9/15

Location: Vernon, NJ

JOB SUMMARY:

Lift Operators are stationed at the load and unload areas of all major lifts that service skiing/riding guests. It is the lift operator’s responsibility to make sure every guest loads, rides and unloads each lift safely. Lift operators are responsible for managing lift lines, checking lift passes, and maintaining load and unload areas. Lift Operations is an outdoor job with some physical labor involved such as shoveling, setting up corral systems, and occasionally lifting guests to their feet ESSENTIAL FUNCTIONS: Follow all opening and closing procedures Necessary ramp maintenance and preparation Insure all safety signs , mats and cones are in place Insure all seating surfaces are clear and safe Assist all guest as required Be aware of special activities and events that are going on Keep a neat and clean work area Manage lift corrals and line control Checking Tickets using electronic scanners Special projects as needed Observe skiers/riders, give verbal and non-verbal commands as needed Able to make split decisions regarding stopping or slowing the lift to ensure guest safety Complete all necessary daily paperwork completely

ADDITIONAL RESPONSIBLITIES

Support our mission through consistent team work, positive employee experience and continuously striving to be the best

Present a well groomed image and wear the appropriate uniform and nametag at all times while on duty

JOB QUALIFICATIONS

Professional, mature and friendly demeanor Must be at least 18 years of age Must be able to work outdoors, even in inclement weather Must endure standing for long periods of time Must be able to lift at least 50lbs Excellent communication skills required

Job Description

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Job Title:

Ticket Scanner Resort:

Mountain Creek

Reports To: Ticket Scanning Lead/Lift Lead

Department/Division: Ticket Scanning

Last Updated: 9/9/15

Location: Vernon, New Jersey

JOB SUMMARY:

Ticket Scanners are responsible for controlling the flow of skiers through the maze while ensuring ticket security. Ticket Scanners will accurately validate each and every lift ticket and season pass in the lift line while maintaining a positive and animated environment for the skiing/riding public.

ESSENTIAL FUNCTIONS:

Scan passes and tickets each time a guest rides a lift Assist with the daily maze set up and break down Open and close maze lanes as needed for maximum traffic flow Be aware of all ticket types and prices Maintain a safe work environment Assist guests with questions and needs Must be able to distinguish between the different passes and tickets

ADDITIONAL RESPONSIBILITIES

Be responsible with use and storage of equipment Make sure all scanners are logged out properly and downloaded Ensure all batteries are charged properly Keep scanner closet neat and all scanners hung up properly Must have current information about the mountain and the day’s events Support our mission through consistent team work, positive employee experience and

continuously striving to be the best Present a well groomed image and wear the appropriate uniform and nametag at all times

while on duty. Respond to the needs of guests and employees in a responsible manner

JOB QUALIFICATIONS

Must be willing to work in extreme weather conditions Must be reliable Able to handle high volumes of people in a courteous manner Comfortable working with electronics Friendly, enthusiastic demeanor. Willingness to work as part of a team.

Must be able to move heavy objects (25-30 lbs.)

Expectations Of Employees

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Expectations of Employees

1. Be on time, in uniform, and ready to work at the start of your shift.

2. Know your schedule and report for all scheduled shifts. Give a minimum of one week notice of

any shift you need off. Always call staffing, (973)-864-8132 if you cannot work a shift.

3. Inform your supervisor or Senior Operator of any safety hazards that exist or have arisen

4. Be able to work in all areas by your level of experience

5. Maintain a professional and mature attitude even when things might not go exactly as planned.

6. Fill out all lift related paperwork clearly and accurately. Participate in staff surveys and

evaluations

7. Always remember to consider the environment as a work place and public amusement place. Help

keep the mountain clean, especially your work zones.

8. Safety is our priority! Use constant vigilance and awareness, and know how to properly operate

the lift you are assigned. Ask questions! That is why your leads and Senior Operators are here.

9. Manual Labor is certainly a part of Lift Operations. You can expect to shovel snow, chip ice, rake

ramps, and carry fences when you come to work. Proper Hydration, stretching, proper outdoor

attire and safe lifting/shoveling/working techniques are recommended.

What to Expect From Your Senior Operators /Supervisor/Management.

1. Be on time, in uniform, ready to work, and professional

2. Training for :

-Operation of all ski lifts at Mountain Creek

-The opening/closing procedures and other procedures/operations

-Company policies, benefits, regulations, and functions

3. Provide you with a weekly schedule

4. Keep accurate records

5. Provide leadership and feedback on performance

6. Provide written guidelines for Lift Operations

7. Organize department meetings and functions

8. Develop and maintain a safe work environment

Performance Evaluations

You performance will be evaluated mid-season and again at the end of the season by your Senior Operator

and supervisor. Performance evaluations are an important to not only for management when deciding on

potential merit increases but also for the employee to gauge how well they are doing at their job and

which areas they may need improvement in. These evaluations are based on what is outlined in the

“Expectation of Employees” section so work hard, work safe, and work as a team.

Expectations Of Employees

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Cleanliness and Housekeeping

It is the responsibility of the lift operator to maintain a clean, organized, and safe work environment. AT

MINIMUM, all lift personnel are required to perform the following daily housekeeping duties:

1. Pick up trash lying in and around your work zone

2. Change out all garbage bags in cans with in your work zone

3. Keep all tools out of the loading area during operation, and store them neatly at the end of the day.

4. Maintain a clean and orderly lift shack

5. Maintain clear access to all lift shacks and other building access points

6. Prepare and maintain all snow surfaces

7. No scribbling/doodling on daily lift logs (these are legal documents)

8. NO VANDALISM! This includes writing on clipboards and binders, lift shack walls/windows, or

any other Mountain Creek property. Any vandalism will result in disciplinary action, up to and

including termination.

Lift Operations Goals and Objectives

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We consider each customer to be our guest. It is our intent to ensure that each guest receives a quality

experience of superior value and leaves with the intention to return. This is accomplished by creating

memories for our staff and guests as the best mountain resort experience . . . again and again.

We pride ourselves for being a great Lift Operations Departments. To do this we strive to

accomplish 3 daily goals: Safety, Excellent Guest Service and Fun.

Safety

Personal - Ski/snowboard defensively and within your ability level. Watch out for moving parts in

the motor room, and around moving chairs in the load and unload areas.

Fellow Employees - Knowing all your policies and procedures regarding the operation of your lift

will help keep your fellow employees at the other end of the lift safe. Clear

communication is essential to employee safety.

Guest - Greeting and communicating with each guest as they load helps with their awareness level.

Remember, they do not always understand how a lift works. Eye contact, voice and hand

signals all help you in the job of a friendly coach. Be polite, yet assertive, when giving

instructions.

Excellent Guest Service Excellent service means exceeding their expectations. Go the extra mile: initiate help. As the

most visible employees on the mountain, we truly represent Mountain Creek to our guests. Strive to be

animated! A smile and cheerful greeting leaves them feeling welcome and with a positive impression.

Treat each guest as a special person. Giving personal attention to every guest shows you genuinely care

about their experience. We all must become experts not only in our own operations, but in all mountain

operations as well as resort operations

FUN

The lift operators and ticket checkers work together to give seamless, consistent service. No one

works in isolation. Knowing your job description, accepting feedback, being flexible, and having a sense

of humor will make you a good team player. Open communication is essential, not only within our

department but with all other mountain departments too.

Remember all of our guests are coming here for one simple reason. FUN. Let’s all work together

to ENHANCE their experience by creating a FUN, SAFE and FRIENDLY atmosphere

We have many goals in the Lift Operations department. Safety, cleanliness, guest service, etc.

There is a lot that goes into our mission statement of Providing the Safest, Most Efficient and Friendliest

Uphill Transport for Our Guests. However, our departmental goal based one your primary job function

is: A Safe Load Every Time. Lift Operations primary objective is the safe transportation of our guests

with every load. We are responsible for their welfare as they use our facilities. Ski lifts are considered

Heavy Equipment, and people can get hurt using them as well as working around them. We all must

remain vigilant about safety and work together to maintain the highest standard of safety. Remember,

every accident can be prevented and it is your job to assure it is prevented. Safety FIRST!!!!

Central Staffing

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Time Clocks The time clocks are located in the Red Tail Lodge and South Lodge as well as the Lift Maintenance

Shop (Granite base). When you arrive at the resort you will immediately go to a punch clock and clock in

at your scheduled time. It is mandatory you punch in/out every day as you will not be paid for hours that

cannot be traced thru the punch clock or the daily check in/out sheets. Payroll Discrepancies

If you feel you paycheck is wrong, bring your pay stub or a copy of it to CSO. If someone cannot help

you immediately, fill out a Payroll Discrepancy form with a copy of your pay stub and leave it with them.

You will not be paid for hours that cannot be traced thru the punch clock or the daily check in/out sheets.

When to Work

All scheduling will be done online thru “When to Work”. You will log on to your personal account to

view your schedule, request days off and/or trade or pick up shifts. You can also contact us thru “When

to Work”. If you are having problems with your when to work account you must contact staffing

immediately

Schedules

Your schedule will be posted Monday for the following Monday. All days off requests must be in one

week prior to the posting date. If the schedule is already posted and you need a day off that you are

scheduled for, it is your responsibility to find coverage for it or you will be expected to be at the shift. If

you neglect to do so, it may result in disciplinary action up to and including termination

Absenteeism/Tardiness

It is of the utmost importance for every lift operator to be on time. If you are late, it puts an extreme

burden on the rest of our team. If you are extremely ill or an emergency situation arises and you know

you will be late or miss a shift, you must call 973-864-8132, if no one answers leave a message. You

must call back until you speak to someone in the Central Staffing Office. There needs to be time for staff

adjustments.

When you are late or absent, CSO will contact your supervisor. Upon your return you will have a

conference with your supervisor. Understand that being late or not showing up for work puts your job in

jeopardy. Being on-time for every scheduled shift is highly important to our operations.

Persistent lateness or “No Shows” are cause for termination.

Contact Information for Central Staffing Office Phone: 973-864-8132 Email: [email protected]

mailto:[email protected]

Regulations for Lift Operators

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Lift operators are a group of people that, while being responsible for the completion of their duties

are also responsible to our guest, Mountain Creek management, and several regulatory agencies. Lift

operators are required to be “reasonably familiar” with the applicable agencies, their representatives, and

the usual inspection process. Lift Operation employees should be familiar with the following agencies,

and the regulatory roles each agency plays in our industry.

Common Carrier BA6.1

The common carrier clause according to the Civil Code of New Jersey states, “Anyone who

provides a mode of transportation for hire, must use utmost care and diligence and exercise a reasonable

degree of skill in order to provide for the safe passage of its passengers. Although common carriers are

not insurers of their passenger’s safety, they are responsible for any negligence, and are required to do all

that can reasonably be expected under normal operating circumstances.”

How this applies to you:

During your preseason training you will be provided with all of the necessary tools and

skills needed to effectively perform your work duties. You will become familiar with lift operation

procedures and safety aspects of our operation, including emergency procedures. Through proper

execution of you job responsibilities, we will be able to meet our objective of safely transportation our

guests.

ANSI B77.1-2006

The ANSI (American national Standards Institute) provides national standards for passenger

transportation. The state of New Jersey has currently adopted the 2006 version of these codes. Mountain

Creek Resort, while adhering to the 2006 standards is constantly moving forward with adherence to the

most current industry ANSI code.

In order for you to achieve a better understanding of your role, our expectations and

responsibilities, and our procedures and practices, you should read the selected ANSI codes which pertain

directly to operation. In simple terms, THIS IS WHY WE DO WHAT WE DO!

3.3.2 Operation

3.3.2.1 Personnel

Detachable grip aerial lifts shall be operated by trained and competent personnel, and the owner

shall be responsible for their supervision and training. Procedures for loading and unloading passengers,

including passengers with common adaptive equipment shall be included in the training. One or more

persons familiar with emergency procedures shall be on the site at all times when the aerial lift is in

regular operation. All personnel shall practice good housekeeping, with particular emphasis on avoiding

the development of any condition that might contribute to personal injury. Personnel shall comply with

the operational rules and safety regulations of the specific aerial lift.

*Note: The following are the ANSI definitions/terminology for our positions. The department

supervisor, operators (Lift Leads), and attendants*


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3.3.2.1.1 Supervisors

One individual shall be in responsible charge of all operating personnel and attendants. This

individual shall be responsible for the operation, and shall have the authority to deny access to the aerial

lift to any person who, in the supervisor’s opinion, is not fit or competent to use the aerial lift without

danger to that person, to others, or to the equipment. The supervisor shall also have the authority to

prohibit operation of the aerial lift under adverse weather or operational conditions. Although they may

delegate authority to others, the supervisor has the final responsibility.

3.3.2.1.2 Operators

An operator shall be in charge of each aerial lift. This operator shall be trained and experienced in

normal operational and emergency procedures and such training shall be documented.

3.3.2.1.3 Attendants

An attendant shall be assigned to particular duties under direction of the operator. The attendant

shall be familiar with operational and emergency procedures, pertaining to his/her assignment. This

training shall include instruction for observation of any potentially dangerous operational or mechanical

developments within his/her view, and such training shall be documented.

*Note: The following are the ANSI requirements for minimum operating personnel and the duties

of operating personnel*

3.3.2.2 Minimum Operating Personnel

The following personnel are the minimum that shall be required:

a) An operator who shall be in charge of each aerial lift;

b) One attendant who shall be on duty at each loading area;

c) One attendant who shall be on duty at each unloading area.

Additional attendants or conductors may be required by the specifics of the design and installation.

NOTES –

1) An operator may serve concurrently as an operator and an attendant at a loading or unloading area that

may be adjacent to the operator’s work position unless the duties of that area preclude his/her maintaining

reasonable surveillance of the entire aerial lift operation;

2) A station used for both loading and unloading of a single aerial lift may be staffed by a single attendant

at the loading area when both the loading and unloading can be kept under surveillance by the attendant.

3.3.2.3 Duties of operating personnel

3.3.2.3.1 Supervisor

The duties of the supervisor shall be as follows:

a) To determine that all aerial lifts are operational and that all operating personnel are trained, equipped,

and fit to perform their duties;


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b) To discontinue operations on any aerial lift due to physical, weather, personnel, or other reasons;

c) To enforce operational, maintenance, and safety rules.

3.3.2.3.2 Operator

The duties of the operator shall be as follows:

a) To assume responsible charge of the aerial lift;

b) To assign and supervise all attendants on his/her aerial lift;

c) To maintain an operational log as required in 3.3.5.1;

d) To advise the supervisor of any condition or occurrence that may adversely affect the safety of the

operation.

3.3.2.3.3 Attendant and conductor

The duties of the attendant and conductor shall be as follows:

a) To maintain orderly passenger traffic conditions within his/her area of jurisdiction;

b) To advise and assist passengers, as required;

c) To maintain surveillance of his/her area of jurisdiction.

The operator shall be advised of any unusual or improper occurrences. Should a condition develop in

which continued operation might endanger a passenger, the attendant shall stop the aerial lift immediately

and advise the operator. The operator shall also be advised of changes in weather, ground, or snow surface

conditions.

*Note: The following are ANSI specific operational procedures and requirements. This section

includes 3.3.2.4.1 through 3.3.2.5.9, but only those codes pertaining directly to the Lift Operation

Department will be included here.*

3.3.2.4 Operational procedures

The required operational procedures as set forth in 3.3.2.4 through 3.3.2.5 shall be supplemented

by specific requirements as specified in the designer’s operational manual (see 3.1.6.1).

3.3.2.4.1 Control of passengers

Each aerial lift shall have a definite method for marshaling passengers for loading and unloading.

Fences, gates, and alternate access and/or loading methods may be required to implement the system for

individuals/groups.

3.3.2.4.2 Daily preoperational inspection

Prior to transporting passengers, a daily inspection shall be conducted. As a minimum, the

inspection shall consist of the following:

a) A visual inspection of each terminal, station, work position, and the entire length of the aerial lift;


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b) Assurance that the tension system is functional and that tension system devices (counterweights,

cylinders, carriages, and the like) have adequate travel with appropriate clearances at both ends;

c) Operation of manual and automatic switches in terminals, work positions, and loading and unloading

areas, per manufacturer’s instructions;

d) Operation of all braking systems;

NOTE – The designer of the aerial lift system may specify that this inspection is to take place while the

aerial lift is not moving.

e) Operation of communication systems;

f) Operation of the aerial lift, including a visual inspection of all ropes and carriers;

g) For those aerial lifts having primary power internal combustion engines, determining that the fuel

quantity is sufficient to conduct the anticipated period of operation without refueling. For evacuation

internal combustion engines, the fuel supply shall be adequate to unload the aerial lift. During refueling,

power units shall be shut down. Aerial lifts having internal combustion engine(s) shall have the engine(s)

checked during this inspection and operated at least once each week. The aerial lift shall be operated using

each internal combustion engine(s) for at least 30 minutes per month;

h) Inspecting the loading and unloading areas and preparing them for the ingress and egress of

passengers;

i) Clearing carriers of ice and snow to the extent necessary to permit operation, and inspecting and

checking all mechanical features.

3.3.2.4.3 Access to facilities

Entrances to all machinery, operators’, and attendants’ rooms shall be locked when not in use.

Unattended entrances accessible to the public, which may be left open, shall be equipped with barriers to

entry.

3.3.2.5 Operational requirements

3.3.2.5.1 General

The owner and supervisor of each aerial lift shall review the requirements of section 3 and

referenced annexes of this standard to ascertain that original design and installation conditions have not

been altered in a manner so as to violate the requirements of the standard.

3.3.2.5.2 Starting

No aerial lift shall be started except at the direction of, or following clearance by, the operator.

Aerial lifts, while operating for the public, shall be started at the operator’s work position only. Capability

for starting from other locations may be provided for maintenance or emergency operation.

3.3.2.5.3 Loading and unloading platforms

The maze or corral, loading platform surface, break over point, and the load/unload seat height

shall be reasonably maintained according to the prevailing weather conditions and established procedures.


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3.3.2.5.4 Stops

After any stop of an aerial lift, the operator shall determine the cause of the stop, and not restart

until clearance has been obtained from all attended stations.

3.3.2.5.5 Damage to carriers

Should any carrier become damaged or otherwise rendered unfit for passenger transportation

during normal operation, it shall be clearly and distinctively marked and not used for passengers until

repaired or replaced. It shall be removed from the line as soon as feasible.

3.3.2.5.6 Hazardous conditions

When wind or icing conditions are such that operation is hazardous to passengers or equipment,

according to predetermined criteria based upon the area’s operational experience and the designer’s

design considerations, the aerial lift shall be unloaded and the operation discontinued. If necessary under

the predetermined criteria, device(s) shall be installed at appropriate location(s) to ascertain wind velocity

and direction when aerial lifts are operated. No aerial lift shall operate when there is an electrical storm in

the immediate vicinity. Should such conditions develop while the aerial lift is in operation, loading of

passengers shall be terminated, and operation shall be continued only as long as necessary to unload all

passengers. When such shutdown has been caused by an electrical storm, grounding of control circuits

and haul ropes that are used as conductors in communication systems is permissible. Such grounding shall

be removed prior to resumption of passenger operations.

3.3.2.5.7 Evacuation

A plan for evacuation of passengers from each aerial lift shall be developed and documented.

*The evacuation plan is discussed on page 23 of this manual.

3.3.2.5.8 Termination of daily operations

Procedures shall be established for terminating daily operations in such a manner that passenger

will not be left on the aerial lift after it has been shut down. Loading ramps, as required, shall be closed

and so marked. When either loading or unloading portions of an intermediate station are not in operation,

it shall be so signed and the loading station shall be closed to public access.

3.3.5 Records

*Note: This section specifies the minimum requirements for Lift Operations daily record keeping.

Failure to record the following information on a daily basis is a violation of the state approved ANSI

standards.*

3.3.5.1 Operational log

A log shall be maintained for each aerial lift. Daily entries shall be made giving the following

minimum information:

a) Date;


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b) Names and work positions of operating personnel;

c) Operating hours and purpose of operations;

d) Temperature, wind, and weather conditions;

e) Record of compliance with daily operational inspection including loading and unloading platforms, seat

height, ramps and signs;

f) Position and condition of the tension carriage, counterweights, or other tension system devices;

g) Accidents, malfunctions, or abnormal occurrences during operation;

h) Signature of operator;

i) Record of aerial lift evacuations and evacuation drills

3.3.6 Passenger conduct

*Note: this section explains some of the standard rules for guests and/or employees using our lifts.

Failure to adhere to these rules will result in disciplinary action up to and including, loss of day/season

pass or termination of employment*

3.3.6.1 Dexterity and ability

All passengers who use an aerial lift shall be presumed to have sufficient skiing ability, physical

dexterity, or personal assistance to negotiate and be evacuated from the aerial lift safely. Each passenger

shall maintain control of his/her speed and course while loading and unloading the aerial lift.

3.3.6.2 Embarkation and disembarkation

A passenger shall get on and get off an aerial lift at designated areas. No passenger shall embark

without first understanding the proper loading, riding, and unloading procedures.

3.3.6.3 Riding

Passengers, while riding an aerial lift, shall not throw or expel therefrom any object, nor shall any

passenger do any act or thing that shall interfere with the operation of the aerial lift. Passengers shall not

willfully engage in any type of conduct that may contribute to or cause injury to any other person.

Annex D: Signs

D.1.1 Required Signs

All signs for instruction, information or prohibition of the public shall be bold in design with

wording short, simple, and to the point. All such signs shall be prominently placed, and those pertaining

to the ropeway operations shall be adequately lighted for night operation. Additional signs, deemed

necessary by the owner, may be posted but should not detract attention from any required sign.


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Other Regulatory Agencies:

Mountain creek is governed and regulated by various other agencies, whose purpose it is to ensure

that we conduct safe and proper operations. These agencies include:

OSHA (Occupational Safety and Health Administration)

New Jersey Department of Community Affairs

Sussex County

Insurance Companies

Mountain Creek is commonly visited by various inspectors observing our operations and ensuring

adherence to national and state standards and regulations. Failure to adhere to these rules and regulations

may result in fines and/or termination of our operations.

In the event you lift is visited by an inspector of any kind, please inform the operator on duty or

the supervisor. Do not engage the inspector in conversation. Do not cease the operation of the lift.

Inform the inspector that your priority and concentration in on your duties, and the operator or

supervisor will answer their questions.

General Safety Guidelines

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To assist in promoting safety, the following are some general safety guidelines for day to day

occurrences. As it would be nearly impossible to set forth guidelines for all possible scenarios one may

encounter we firmly stress that safety should be your number one priority and constant awareness of your

surroundings is critical for your own safety as well as the safety of your co-workers and our guests.

Be Aware of Moving Chairs: Be very careful when leaning down to retrieve dropped items or to assist

guests. Always face the chair when shoveling or removing snow. It is all too common for a guest or

operator to be struck by a moving chair. These incidents have the potential to cause serious injury.

Daily Work Wear and Recommended Supplies: Your daily uniform will include: MC issued Burton

uniform jacket and hat, Black snow pants, good winter socks, boots, and gloves. With constantly

changing weather it is wise to also bring a back pack with the following items: an extra hat, gloves, socks,

and under layers; sunscreen and lip balm; a healthy packed lunch. Be prepared for anything.

Shoveling Safety: to avoid hitting someone, watch the area in which you are working to avoid others.

Always properly store your tools once the work has been completed. Take your time when shoveling task

are extreme and always use safe techniques when shoveling. (See Snow Removal Plan 2013)

Working Around Lift Drive Machinery: Before entering motor rooms or bonnets always check for

loose clothing and untied shoelaces. Make sure all protective guards, barriers, or shields are in place and

operational. Never enter a motor room or bonnet unless instructed by a lead, supervisor, or trained lift

technician.

Do Not Open or Tamper with Electrical Panels: Tampering with any voltage or electrical equipment

can be harmful or fatal. Report any electrical issues to 8888 and wait for qualified individuals to conduct

electrical work.

Do not wear clothing or jewelry that could be caught in machinery or grabbed by riders: Open

coats, long scarves and earrings can be very dangerous. Always ensure your Scanning ID lanyard is

secured inside your coat.

Never attempt to operate a lift, vehicle or machine unless you are authorized and trained to do so:

Don’t be afraid to tell someone you have never done that before or that you have not been properly

trained. Every piece of equipment we use at Mountain Creek requires, training testing and sign-offs. Do

NOT operate anything to have not been trained and signed-off on even if you are well aware of how to

use this particular machine.

Unauthorized personnel must not be allowed to enter lift shacks: Remain in control of your work area

and do not allow others entrance into restricted areas. Ensure that restricted access signs are in place.

NEVER REMOVE ANY LOCK OUT/TAG OUT OR LABEL: Aside from costing you your job,

doing so could also cost someone his or her life. NEVER start a lift when signage has been put in place

warning of maintenance on that lift. If a Lockout/Tag Out is in place, contact you lead or supervisor for

more information. (See LOCKOUT/ TAG OUT page 19)


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Be aware of guest equipment when loading chairs: Remain aware of you position as it relates to guests

and their ski poles as they board a moving chair. You can be struck by an elbow, ski/snowboard edge or

even have a foot run over by a ski.

Use caution when skiing/riding on the clock and ALWAYS use recommended routes: When in

uniform you are setting an example. If you are skiing/riding while working, always maintain control, use

recommended trails, and keep in mind that the use of any terrain park feature is strictly prohibited. Being

able to ski and ride at work is a privilege not a right. Only those who show to be competent skiers/riders

during the Ski/Ride Certification Process will be allowed this privilege. Always ride in accordance with

the skier’s Responsibility Code!

You have the power: It is your responsibility to identify potential safety risk or concerns in and around

your work zone. You have the power to suspend operations and inform your lead or supervisor of the

situation. Do not engage in any task or anything that may seem hazardous to you.

As Lift Operators., we must understand that we are working with Heavy Machinery in an environment

where the public will be transported by this machinery. Constance vigilance and awareness is critical to

ensure our own safety and the safety of our guests. People do get hurt while using and operating this

equipment. This is an every year occurrence. Protecting yourself and others is the most important facet

of our department

ALWAYS REMEMBER:

SAFETY FIRST

CONSTANT VIGILANCE AND

AWARENESS IS CRITICAL

ALL ACCIDENTS CAN BE PREVENTED

ALWAYS BE AWARE OF YOUR SURROUNDINGS

Lock Out/ Tag Out Procedure

19

*NOTE: A Quick summary to this procedure would be:

If the controls to the lift have any sort of sign or label on them, then DO NOT START THE LIFT.

There could be work being performed on the lift such as maintenance, evacuation, etc. Starting the lift

could cause very serious injury or even death. Even if you know the work has been completed, if the sign

remains you must make sure all personnel are cleared from the lift before attempting to start it. The

following is the written procedure for the lockout/tag out of ski lifts which is required to be shown to you.

LOCKOUT/TAGOUT is an energy isolation program instituted by OSHA, the governing body for

worker safety. The Lockout/Tag out program is intended to protect worker safety when working on,

examining, or adjusting machinery. Certain aspects of your daily job may place you at possible risk of

harm caused by moving machinery, therefore, to protect you in these situations Mountain Creek has

specific, resort wide procedures that you must follow, Primarily these procedures mandate: That

whenever you are inspecting, adjusting, or working on energy driven machinery, the machinery must be

prevented from accidentally starting or releasing stored energy. The exact Mountain Creek Lockout/Tag

out policy is as follows:

Lockout/Tagout Program (1910.147)

1. General.

The lockout/tag out program is also known as the Hazardous Energy Control Program. OSHA

states that the standard “helps safeguard employees from the unexpected start-up of machinery or

equipment or the release of hazardous energy while they are performing servicing or

maintenance. The standard identifies the practices and procedures necessary to shut down and

lockout or tag out machines and equipment, requires that employees receive training in their role

in the lockout/tag out program, and mandates that periodic inspections be conducted to maintain

and enhance the energy control program . . . This rule requires that, in general, before service or

maintenance is performed on machines or equipment, the machines or equipment must be turned

off and disconnected from the energy source, and the energy-isolating device must be either

locked or tagged out”.

29 CFR 1910.147 contains the Lockout/Tagout requirements for any source of mechanical,

hydraulic, pneumatic, chemical, thermal, or other energy. 29 CFR 1010.333 contains the specific

Lockout/Tagout provisions for electrical hazards

2. OSHA Minimum Requirements.

According to OSHA, as a minimum, the Lockout/Tagout program must include the following:

a) A statement of how the procedure will be used

b) The step-by-step process required to shutdown, isolate, block, and secure machines or

equipment

c) The procedures to be followed to ensure the safe placement, removal, and transfer of

lockout/tagout devices and who has responsibility for them.

d) The specific requirements for testing machines or equipment to determine and verify the

effectiveness of locks, tags, and other energy control measures

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e) The employer or an authorized employee who must notify affected employees, and how,

before the lockout or tagout devices are applied and after they are removed from the

machine or equipment

3. Departmental Level.

Since the resort is so diverse, Lockout/Tagout procedures are developed on a departmental level.

Each manager is required to develop a program (following the guidelines outlined in this guide)

and provide training to affected employees. All training Documentation, as well as a copy of each

departments, will be filed in the risk management office.

4. Tagout VS Lockout

Tagging out energy sources, as opposed to locking them out, is much less effective and OSHA has

stringent protocols established for using tagout instead of lockout. If the energy source is lockable,

lockout devices must be used unless the supervisor can prove that tagout provides as much

protection to the employee as lockout.

5. Employee Awareness

Even if employees are not directly involved with Lockout/tagout procedures, they must be

familiarized with the tags, what they mean, what the locks look like, and the purpose of the

procedures. For example, a maintenance employee is doing some work on and ice machine and an

employee walks by and notices the plug lying on the floor with some sort of tag attached. The

employee may think they are being helpful by plugging in the machine that has “accidentally”

been left unplugged. By being unfamiliar with the Tagout tag, the employee could cause harm to

or kill the maintenance worker by plugging in the ice machine.

For Lift Operations employees the departmental program is as follows (in reference to item 2 titled

“OSHA MINIMM REQUIREMENTS” from above):

A. Lockout and isolation of energy in compliance with this policy will be used whenever any

employee of Lift Operations is inspecting, repairing, or adjusting any energy driven piece of

equipment Tagout will NEVER be used, as tagout does not provide positive mechanism of energy

isolation.

B. The shut down and isolations of lifts is as follows

1. Location specific training on inspection repair and adjustment of lift machinery will be

lift specific, and provided in your on-the-job training.

2. Be advised however, Lift Operations will, unless instructed by a manager, allow all

inspections repairs, and adjustments that require Lockout/Tagout to be performed by

the Lift Maintenance Department.

C. For placement, removals, and transfer of Lockout locks, refer to procedures in Item B above.

Responsibility for lockout devices must be that of the individual who will be completing the

inspection, adjustment, or repair. Therefore, only this person may apply the lockout device as

specified above. Additionally, only the person who applies the lockout may remove it. Any person

who wrongfully removes an identified lock out lock is subject to disciplinary action not to exclude

termination.

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D. After application of any lockout device and before beginning inspection, adjustment, or repair, the

machinery must be attempted to be started. If the machinery does start, Work may not begin, and

all lockout procedures must be re-started

E. Affected employees will be notified of the lockout situation, by having the lockout device properly

identified as such. No lockout device may be used and relied upon as such that is not properly

identified as a lockout device. Additionally, only the individual, who applies the lock, with

possess the unlocking key.

Alpine Responsibility Code

22

Anyone who utilizes our facilities, or any downhill skiing/riding facility, must abide by the

industry’s responsibility code. It is important for you to know and understand this code. This gives you

the ability to inform guests of their responsibility while skiing/riding here at Mountain Creek. Also it

informs you on how to use the facilities here and elsewhere. As a Mountain Creek employee you are

expected to abide by the Responsibility Code at all times. Failure to do so will result in disciplinary action

up to and including termination

Approved Ski and Ride Routes

23

Working in the Lift Operations Department allows you the unique opportunity to at times be able

to ski/ride to various work locations. This is PRIVELEDGE not a right and at any point this privilege can

be revoked. After completing an on snow analysis of your abilities by your Lead/Supervisor you will be

granted this privilege. One of the Requirements is that you only ski/ride on approved routes, they are as

follows:

Vernon Peak to Vernon Base: Upper Horizon > Lower Horizon > Cab Ride

Vernon Peak to Granite Base: Upper Horizon > Fox Tail > Charlie’s Run > Doe Run

Granite Peak to Vernon Base: Osprey > Red Fox > Lower Horizon > Cab Ride

Granite Peak to Granite Base: Osprey > Red Fox > Fox Tail > Charlie’s Run > Doe Run

Granite Peak to South Base: Southern Sojourn > Bakersfield > Cloud 9

South Peak to South Base: Canyon > Giant Steps > Bakersfield > Cloud 9

Bear Peak to South Base: Bunk’s Bank > Bear Claw

These routes are selected with your safety in mind. It is strictly forbidden to use any terrain park

features or act in a manner that is in violation of the Alpine Responsibility Code while on the clock. Such

actions will result in disciplinary action up to an including termination.

Any injury sustained while skiing/riding during work hours will only be covered by workers

compensation insurance if the injury occurred on a designated skiable route. You are NOT covered

while skiing/riding on break.

Operating Positions and Duties

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The following are the working positions and general duties that are used in Lift Operations.

General Job duties that apply to all employees at all times: All employees of Mountain Creek are

expected to perform several job duties at all times, in addition to the specific duties of their department.

These job duties include:

Picking up ANY and ALL litter or trash seen at the resort.

Enforcing all rules for guest at all times

Assisting in snow removal during winter storm events. (See Snow Removal Plan 2013)

Always thinking safety first!

General Job Duties of a Lift Operator: All Lift Operations employees are expected to perform their

specific job duties at all, in addition to tasks requested by your lead/supervisor

These job duties include:

Monitoring the safe loading and unloading of ALL guests

Overseeing the mechanical operation of the chairlift

Picking up any litter in the base and summit areas as well as under lift lines.

Communicating as needed with guests and riders,

Remaining available and prepared to assist oncoming riders as they prepare to load/ unload

the lift.

LOOKING UP/DOWN THE LINE after EVERY load/unload.

Efficiently and persistently conducting opening and closing procedures.

Filling out appropriate paperwork/checklists.

Practicing good housekeeping.

House Keeping: Few things at our resort are capable of giving as powerful a message as our lift

locations. Nothing looks as good or makes as lasting an impression better than a sharp, clean, and tidy lift

station. Take pride in maintaining a neat and efficient workplace. A clean workplace makes for a safer

location and also helps with efficiency. At a minimum, all lift personnel are required to perform the

following daily housekeeping duties:

To empty all trash cans when at ¾ full

Collect any litter that may fall or accumulate on the ground around your station

Dispose of all trash properly

Ensure that all shovels, rakes, picks, and other tools are properly stored.

Clean and maintain an orderly lift shack.

Maintain a clear pathway into and out of the lift shack.

Prepare and maintain all snow surfaces.

Keep all materials in good working condition.

The key to great customer service is to have fun! We’ve got a captive audience of guests who are here

to have fun. Next, we must make the guests’ day! They are the reason we are here, after all. We must

be present. That means showing up on time, staying focused, and acknowledging every guest that you

come in contact with through out the day. And lastly, we have got to choose our attitude! Everyday is

filled with choices and we expect you to choose the higher ground. Be prepared to be on stage, stay

focused and stay positive.


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We are part of the company’s front line personnel. We see each and every person that comes to the

resort, and the attention we give a guest will reflect their total experience at our resort

Keep in mind, that while you are working and responsible for a position at a chairlift, you may not

leave that position without being properly relieved of the position by a co-worker, your lead, or

supervisor. There are proper procedures that you must follow before leaving your position to assist

someone whom may be injured (this prevents others from being injured as well.)

Base Terminal Lift Operator

In addition to the general job duties, The Base Terminal Operator is also responsible for the completion of

various specific job duties. These job duties are outlined and explained as follows:

Loading Skier/Riders on the chairlift:

Prior to Loading: There are several things to look out for in order to safely and smoothly load skiers.

All equipment must have a safety retention device to prevent uncontrolled runaway gear that can

cause serious injury. ALL skis should have a safety strap or ski brake and ALL snowboard should

be equipped with a lease

All ski poles must have baskets affixed to the bottom. Without a basket that pole becomes a spear!

ABSOLUTELY NO CHILD-CARRYING BACKPACKS will be permitted to load onto a

chairlift.

Everyone who rides a lift (with the exception of Lift Maintenance, Lift Operations, or other

authorized resort employees) must have skis/a snowboard. The lifts operate as a transportation

resource to the top of our mountains, not as amusement rides or devices.

Check to make sure that all personal items belonging to our guests will not interfere with the

safety of guests or employees. All backpacks must be removed from the shoulders and held in the

hands of the rider to prevent injury. LOOK FOR: suspender straps, lanyards, back pack straps or

any personal item that may potential get caught in the chair

All persons boarding a lift must have a lift ticket or seasons pass ID card.

Loading Procedures: For most people, riding a chairlift does not come naturally. Many riders need

instructions and possibly assistance. The better job you do verbally instructing our guests, the easier the

day will be for them and you. Instruct guests as follows:

As a guest riding the chair you should always do:

Stop at the “Wait here” board.

Ski pole straps must be off skier’s wrists and remain off until the skier has unloaded.

Check for loose articles or equipment.

Single riders should ride in the middle of a chair. Always try to balance chairlift occupants in the

center of the chair when they are fewer than capacity.


26

Wait for a chair to pass safely by, and then slide forward to the “Load here” board, using their

poles to push them.

Turn away from each other and look over their shoulder at the approaching chair.

When the chair arrives, grab the bar and sit down gently.

As an operator, there are several things you should do:

If necessary, steady the chair as it approaches the riders waiting to board, if necessary, hold it back

momentarily (bumping the chair) so it does not hit the backs of the rider’s legs.

Be prepared to slow or stop the chair if necessary or requested.

Monitor the chair as it leaves the loading area: It is very important you check to be sure that the

riders are properly seated and to watch the chair for excessive swing. Get into the practice of

“LOOKING UP THE LINE” during the load process. If a chair is swinging excessively, or if a

rider is not properly seated, slow or stop the lift until the chair has settled.

Loading Children: Because children are shorter than adults, they may have difficulty getting into the

chair and may need help or assistance. Assist in the following way

Offer to slow the lift if needed.

Help guide the child out to the load board.

Allow parents or guardians to gently lift or boost the child into the chair.

Do not attempt to lift or load a child yourself. If a child requires lifting to board the chair, lifting

children must be accomplished by a parent or guardian.

Loading Problems:

You will encounter a variety of loading problems and situation throughout your shifts. Some

problem will be minor and easily resolved by the guest, while others will require you to react quickly and

to the best of your abilities. Keep in mind that no two loading situations are the same. You can minimize

loading problems by:

Properly maintaining all loading and unloading plat forms and ramps

Always positioning yourself near the operating control panel

Ensuring all signage is in place and clear of snow and ice

Efficiently organizing and maintain mazes and corrals

LOOK UP THE LINE after every load

Common Mis-load Scenarios:

Novice skier/riders

Guests not in line with the chair or not standing side by side

Guest attempting to load too early or too late

Too many riders attempting to load

Dropped equipment

Virtually all loading related mistakes require some quick thinking on the employee’s part to

remedy the problem. When handling these types of problems trust your instincts and uphold the primary

concern for guest and employee safety. Remain alert and attempt to remedy problem as quickly as

possible. Always scan the loading area and LOOK UP THE LINE after each load as this is where the last

and most serious of loading incidents will occur (Between the bottom terminal and Tower 1). See

procedures for different scenarios on page _____ of this manual


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Maintaining Loading Ramp and Platforms:

Proper construction and maintenance of the loading and unloading ramps, points, and platforms is

essential in providing our guests a safe experience from the time they enter a maze until they leave the

unloading area.

Loading Areas: The loading platform consists of a flat snow surface parallel to the haul rope. There are

two “boards” that are placed in the snow that will assist skiers in loading. The first, the “Wait here” board

marks the spot in the snow where oncoming skiers should stop before entering the loading area. The

“Wait here” board is basically an “On deck” position. The second, “Load here” board, marks the location

of the loading point where the skier actually stands to board the chairlift.

The chair height (height of the top of the chair surface above the snow surface below it) is approx. 19” +/-

2inches. In addition, the loading platform should be level.

Maintaining Mazes and Corrals:

The roped or stanchioned area where skiers line up to have their tickets check is called the maze.

The maze serves the purpose of ensuring that a skier is served in order in which he/she arrived in line, and

as a focal location for lift tickets to be checked. Mazes may be constructed of nylon ropes, plastic steaks,

or wooden or metal stanchions. As the day progress lanes of the maze may need to be opened or closed to

adjust for rider traffic.

The maze layout and design will vary for almost every chair. A maze diagram will be provided at

all lift stations. Become familiar with the designs and construction of each maze and always remember.

Start eh assembly of the maze at the point where the corral meets the loading area and construct

backwards

When using metal stanchions, it is important to bury the metal feet at to prevent damage to guest

equipment

Setup the maze exactly as detailed in the diagram posted at that lift station.

In addition to setting up mazes, set trashcans, signs and other items according to the setup plan.

A corral, or chair guard, is a barrier erected using snow fence, rope bamboo, or stanchions around

the loading and unloading areas. The corral is designed to keep our guest a safe distance away from

moving chairs. As a part of the maze set up these areas may need to be constructed and maintained daily.


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Top Terminal Lift Operator (Driver)

In addition to general job duties, the Top Terminal Operator (driver) is also responsible for the completion

of various specific job duties. These job duties are outlined and explained as follows:

Monitoring Unloading Guests:

Prior to Unloading: There are several things to look out for in order to safely and smoothly unload

skiers:

Children, elderly, or other guests, who may have difficulty in unloading.

Ski Patrollers with toboggans or other equipment.

Guests who are inattentive or disorganized in the chair.

Skiers with ski tips down or crossed.

Common reasons for unloading problems:

Skiers stand up too early or too late.

Skis catch the front edge of the ramp. SKI TIPS UP!

Skier catches an edge or crosses ski tips.

Skier snowplows or skis over another person’s skis.

Clothing or backpacks become caught in the chair.

Skier fails to unload and remains in the chair. (bull wheel rider)

Dropped equipment.

Unloading Procedure: For most people, exiting a chairlift does not come naturally. We have a large

number of beginners that attend our resort and educating them on how to unload will surely make your lift

run smoother with less frequent stops and slows.

Unloading in 3 easy steps:

Skiers: Boarders:

1. TIPS UP 1. NOSE UP

2. STAND UP 2. STAND ON BOARD

3. LEAN FORWARD 3. STAY BALANCED

It is very important to give these skiers/riders good instruction, motivation and confidence that they

can and will successfully unload. Also remember to tell guest to always LOOK FORWARD, as looking

directly down will cause the body to fall forward. And to GO STRAIGHT, because many falls on ramps

are created by unnecessary turns caused by panicking

Should an unloading skier fall and block off a ramp:

React quickly to prevent a collision between the downed skier and other exiting skiers.

Slow the chair lift, this gives the downed skier more time to move off the exit ramp.

If necessary, activate the stop button to stop the lift completely.

Monitor the Chairs as They Arrive in the Unloading Area: It is very important you check to be sure

that the riders are prepared to unload and to watch the chair for excessive swing. Get into the practice of


29

“LOOKING DOWN THE LINE” when there is space between chairs, and all exiting riders have

cleared the ramp. If a chair is swinging excessively, or if a rider is not prepared to unload, slow or stop

the lift until the problem is corrected.

Maintaining Unloading Platforms and Ramps:

Proper construction and maintenance of the unloading ramps and platforms is essential in

providing our guests a safe experience from the time they enter a maze until they leave the unloading

area.

Unloading Areas: The unloading platform consists of a flat snow surface parallel to the haul rope

The chair height (height of the top of the chair surface above the snow surface below it) is approx. 19” +/-

2inches.

Ticket Scanner The True challenge of this position will be the checking of our guests’ passes time and time again while encouraging them to enjoy their skiing experience. It has become the responsibility of the Lift Operations Dept. to do so. It will be your responsibility to be familiar with the various types of tickets and passes that we at Mountain Creek issue. The memorization of the various passes is the easy part. The hardest part of this job is learning how to professionally handle each of our guests in a courteous manner, especially when they have a problem with their ticket. All operators are potential ticket scanners!

Assist in opening and closing of the lift

Check every ticket for validity

Check to make sure each ticket is securely attached to clothing

Scan each pass/ ticket and wait for appropriate beeps

Deny access to the lift to those with invalid tickets or passes

Know accurate mountain information or be able to direct the guest to an area where they can obtain the correct information

SOUTH AND BEAR LIFTS: ensure ALL RIDERS HAVE obtained A PARK PASS through guest services and are knowledgeable about terrain park safety.

Control Operating Procedures

30

Each lift terminal, including the motor house contains sets of controls (button panels) to operate

the chairlift. You will find that each lift operator reacts differently. Button panel response on some lifts

is quicker than others. It is necessary to learn the stopping distances and the slow down/speed up

intervals for the lifts you are assigned to operate. As an attendant at the control position, you should

remain in close proximity to the control panel at all times. This applies to both loading and unloading

stations. You should continually position yourself in such a manner that you will be able to react quickly

to any situation. Generally, lift terminals contain the following control features:

Dial Phones- Each lift station is equipped with a dial phone, which connects each lift with the rest of the

resort. These phones are to be used for business purposes only. There will be no casual conversation

between operators on these phones. There are to be no personal calls made to or from these phones.

When answering a phone always answer by stating your location and your name. “Bottom of Granite,

this is Pete”. During a different situation such as a down lift, it is important you keep these phone lines

clear so that maintenance personnel can call your station for information.

Air Phones- Each lift station is equipped with an air phone, which connects only the two terminal stations

of a lift. Again, use of this phone is for business purposes only. Primarily, this phone will be used by

attendants at opposite terminals to exchange verbal clearance before starting a chairlift, as well as

exchanging information regarding different situations, as in ski patrol with a toboggan on chair 32, etc.

When contacting the other terminal of your lift regarding a situation with a specific chair, you should be

sure to include the chair number as part of the information you give to the other station. If it helps, write

the number down in case you become distracted. An important part of the ANSI code states: “after

each and every stop, regardless of the reason, communications must be established among all stations on

the lift to determine if it is clear to restart the lift.” An “all clear” MUST be given before you can restart

any lift at any time. To accomplish this, use the air phone and make verbal contact with the attendant at

the other terminal.

Signal Buttons: Some of our lifts are equipped with signal buttons which activate a bell on BOTH sides

of the lift. The signal buttons and bells can be used for various situations including:

Three Rings = Pick up the interstation (air) phone. The opposite terminal is trying to reach you.

Two Rings = “ALL CLEAR” , used after stops, or when speeding the lift back to fast speed after a

slow.

One Ring = Used to get the attention, of any person on or near the lift. Example: Ring the bell

once to get the attention of a guest who is not paying attention coming in the top terminal.

Control (Button) Panels- Each lift station is equipped with a control panel that has numerous buttons

and switches to the control of the lift. Control panels are equipped with the following buttons/switches:

Start/Run- Used to start the lift

Speed pot- Used to slow the lift or return to normal speed

Stop- Used to slow and then stop the haul rope rotation.

Emergency Shutdown- Used to rapidly stop the lift, cut power to the motor, and engage all brakes

emergency brakes

Control Operating Procedures

31

The operation of chairlifts at Mountain Creek, while varying a little, generally revolves around using the

following operating guidelines:

Before starting a chairlift obtain the “all clear” verbally from the operator at the opposite terminal.

Push the start button until the lift moves.

For slow speed, turn the speed pod

To stop the lift, push the stop button.

After stopping a chairlift, wait at least ten (10) seconds before restarting to assure there is no

excessive swing or bounce on the line. Wait longer if conditions require additional settling.

If the chairlift stops and you did not stop it at your terminal, immediately stand by the phone and

be ready to give the “all clear” when the other attendant calls for clearance.

If you anticipate the need for a stop, if time allows, try to slow the lift first and then push the stop

button.

The emergency stop button should only be used in the event of a rollback, or if the normal stop

button fails to operate and stop the lift.

All stop buttons have to be reset (pulled back out) before the chairlift will restart. Be advised

though, the action of resetting a stop button will, in itself, not restart a chairlift.

CIS (Chair Indicator System) The Chair indicating system is installed on out detachable lifts. When the

CIS button is depressed the Cabin/Chair on the outgoing side of the terminal will be “Marked”. Upon

approaching the opposite terminal and alarm will sound alerting the operator of the “Marked” chair/cabin.

The progress of the chair can be monitored through the CIS option on the control screen.

CIS is commonly used for:

Downloading guests

Adaptive skiers/riders

Calling first and last chair

Individuals with dropped skis/equipment

Individuals with no equipment

A downed restraint bar

In the event you hear the CIS alarm sound, immediate attention must be given to the incoming side of the

terminal as you may need to stop or slow the chair.

* Please remember that the operating controls may differ from one lift to another. Do not take the

responsibility of operating the controls of a lift without first being shown how they function for that

particular lift. *

When a lift stops it can become a stressful situation. Always remember to STAY CALM, read the

instrument panel to KNOW YOUR STOP, and FOLLOW PROCEDURE. Although efficiency is one

of our top goals safety is our number one priority.

Operating Guidelines

32

Opening and Starting Procedures:

The following procedures are to be performed every morning. Upon arrival at the lift, the terminal

operators, attendants and ticket scanners are to complete the following steps delegated by the lead on duty

Bottom

1. Upon arriving at the lift begin your daily set up duties; Lift Maintenance will contact you as to

when the lift is ready to be started.

ALWAYS REMEMBER: When starting a detachable lift in the morning you must press the

Override Anti-Collision button to clear out your emergency stops. This button must remain

pressed until TWO cabins/chairs have entered/exited the terminal

2. Once Lift Maintenance has performed their daily inspections, including a full line ride, and the

operators have arrived at the lift and are in position, Lift Operations then takes over control of the

lift.

3. The operations Senior Operator will contact ski patrol to notify them that we are clear for riders

4. Stop the chair at the load area to check the appropriate height, 19” +/- 2”

5. Check any remain controls. i.e. Stops, Slows Safety Gates, Emergency Shutdowns

6. Perform all pre operational ramp maintenance

7. Conduct daily housekeeping tasks. I.e. removing ice and snow, picking up trash, stowing tools.

Etc.

8. Properly position al wait and load here boards and check that proper signage is in place

9. Set up the maze and corrals according to diagram.

10. Assist ski patrol in loading any tools, signs, or materials. ONLY SKI PATROL AND PARK

CREW MAY BOARD A LIFT PRIOR TO OPENING.

11. When ready, Ski Patrol will inform lift operation the mountain is ready for guests

12. Lift Operation will commence the loading of the lift at the designated opening time.

Top

If it is necessary for a top attendant to ride the chair lift to the top terminal the following steps

should be completed:

1. Inspect the lift line: Check for proper alignment and rotation of sheave in the sheave trains as well

as the haul rope position on the sheaves.

2. Notify Lift Maintenance of any strange noise or vibration indicating a damaged sheave as well as

any hazardous weather conditions: i.e. ice buildup, excessive wind, etc.

3. After unloading, stop the lift to check proper ramp height, 19” +/- 2” and preform the required

ramp maintenance, making sure all proper signage is in place.

Operating Guidelines

33

Persons other than listed as follows must have management approval to access a lift prior to

having received the “Clear “call from Ski Patrol.

Terrain park employees with id and in proper uniform

Ski Patrollers in proper uniform

Member of our snowmaking/grooming department

Racing related setup and judge crews with proper ID (On Foot ONLY)

Mountain Creek Resort directors and the general manager.

In addition to the daily opening procedures, the DAILY LIFT LOG for each lift must be

kept. The Daily Lift Log is a daily record of the personnel assigned to work the chair, opening and

closing times, all operational checks, as well as all stops and incident occurrences. The daily lift log

must be completely and correctly filled out every day, The Daily Lift Log must contain employees’

last names. The Daily Lift Log must be kept ACCURATE, NEAT, AND LEGIBLE. At the

conclusion of each shift the lift log must be turned into the Lift Operations office for review.

Closing Procedure

Closing time will vary according to the lift, the different times of year, and with changing weather

conditions. When closing a lift use the following procedure:

1. Inform passenger that the lift will be closing shortly. Approximately 30-45 before closing time

2. Ski Patrol will arrive and announce that they are the last chair. At which point you will close the

lanes. If Ski Patrol does not arrive at the scheduled time, close the lanes and notify you

lead/supervisor of the situation.

3. Once the last chair is loaded, Mark the chair using the CIS button and communicate the last chair

number to the top operator and log the information in the daily lift log

4. After Ski Patrol has loaded the last chair, NO ONE is allowed to load the lift without the approval

of the Lift Operations Supervisor. ABSOLUTELY NO EXCEPTIONS!!!

5. Continue to run the lift until the last chair reaches the summit.

6. Once the last chair is offloaded the lift can be park for the evening. Always remember to leave

room for the groomers and do not leave a chair parked on the bull wheel.

7. Turn off the lift according to the specific shut down procedure for the lift you are operating.

8. Neatly store all stanchions, tools, signs and other materials properly

9. Clean lift area, picking up all litter and checking all garbage receptacles

10. Lower the shack heat to medium, close windows and lock the shack.

11. Turn in the completed daily lift log to the Lift Operations office or your Lead

Procedures for Common Lift Situations

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Normal Stop:

After any stop of an aerial lift the operator should determine the nature of the stop.

If the stop is due to a mechanical issue, computer fault, or any stop that the operator has not been

trained to restart. Contact ext. 8888 immediately to dispatch a lift mechanic.

Do not restart a lift until clear lines of communication have been made between attended stations

and all safeties have been reset.

Emergency Shutdown:

After any stop of an aerial lift the operator should determine the nature of the stop.

If the stop is due to a mechanical issue, computer fault, or any stop that the operator has not been

trained to restart. Contact ext. 8888 immediately to dispatch a lift mechanic.

Do not restart a lift until clear lines of communication have been made between attended stations

and all safeties have been reset.

ALWAYS REMEMBER: That after any Emergency Shutdown/Stop, including door faults at the

Cabriolet, you must press the Override Anti-Collision to reset the stop. This button must remain

pressed until two cabins/chairs have exited and entered the terminal.

Dropped Equipment:

On a regular basis, you will encounter situations involving dropped articles of equipment,

clothing, and personal items. Always remember to avoid a dangerous situation in the haste to retrieve

dropped items. Dropped items should be handled in the following manner:

Retrieve the item if you can do so in a manner that is safe for you, your fellow employees, and the

other guests that may be preparing to board the lift.

Ask the next available guest if they feel comfortable and capable of taking the item up the lift with

them. If they feel they can do this, send the item up with that guest.

Notify the top operator, so the guest who dropped the item can be informed that the item will be up

shortly after them.

In the event of a dropped ski, you shall notify the top operator and give him/her the chair number the

guest is on and CIS

In the event of a Single Ski, the top operator should slow the lift as the chair approaches and assist

the guest in offloading.

Ski Patroller with a Toboggan:

To transport injured guests, Patrol utilizes a safety rescue toboggan. The following procedure is

the proper way to transport these items back to the summit.

Be sure to check that the Toboggan “Spider” is properly attached.

Stop/Slow the lift if necessary (for lifts other than the Cabriolet)

Help the patroller load the toboggan on the side of the chair, farthest from the towers.

Assist the patroller as necessary or as requested.

Re-start the lift, or return to run speed.

Call the top operator and report the chair number that the patroller is on and CIS the chair if possible


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When the patroller and his/her chair reach the top of the lift:

Stop/Slow the lift if necessary.

Assist the patroller as necessary or as requested.

Downloading a Guest:

For various different reasons, a guest may request to ride the lift down the hill. Often the guest

may be experiencing problems or not feel confident to ski or ride down the terrain that exists at the top of

the lift. Downloading guest cannot ride by them self and must be accompanied by a ski patroller. The

following is the download procedure:

Top Operator

If a guest requests to download, you shall contact Patrol Dispatch for assistance (X 8888). Only

with Ski Patrol assistance can a guest download on a chairlift.

Once ski patrol has arrive stop or slow the lift and assist the guests onto the chair assuring the

restraint bar is in the lowered position.

Contact the bottom and notify them of the chair number downloading with guests. And CIS if

applicable

Restart the lift

Bottom Operator

As the chair comes into the bottom terminal slow the chair

Suspend current loading operations by asking the loading guest to wait.

When the chair is a safe distance from the ground stop the chair and assist the guest offloading.

Once they are clear contact the top operator and restart the lift.

Note:

The Cabriolet gondola has 100% downhill capacity and guests ARE permitted to ride it to the

bottom un-assisted. Always remember to call the bottom and notify them of the cabin number and

CIS the cabin

Adaptive Skiers

On occasion you may encounter individuals with disabilities at your chairlift. In most cases these

individuals will be escorted by an assistant and/ or capable themselves of boarding the chairlift.

Assistance may be given in the following way:

Treat the guest as you would any other guest who may have difficulty boarding the lift.

Offer to slow the lift if needed.

For the blind, amputee, or mentally impaired, assist as needed, but do not lift or position any person.

For ‘sit-skis’ (a toboggan type device individuals sit on) you shall slow down the chairlift and

follow instructions given by the guest.

As special techniques and training are required to properly and safely lift most individuals with

disabilities, employees are restricted from lifting any guest.

If your assistance is needed, remember you are not to conduct any lifting or body positioning of any

type. This mandate exists for your safety as well as the safety of the rider.

Individuals who to not load or unload properly “Hanger”


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Immediately stop the lift.

If you can reach the guest while standing on the snow, either help the guest back into the chair or

lower them down onto the snow. If you are going to lower the guest, first remove their equipment

and then carefully assist them down.

If you cannot reach the hanger while standing on the snow, instruct them to try and pull themselves

back into the chair.

Ask other guests in the chair with him/her to assist in pulling the person back into the chair, if they

can do so safely.

DO NOT stand under the guest or instruct them to jump.

Call X 8888 (Patrol Dispatch) and report the incident.

If time allows, remove nearby tower pads and/or fencing to use like a firefighter’s net under the

guest.

If you are unable to reach the guest and it is apparent they are going to drop, ask the guest to try and

remove their equipment if possible.

Be prepared to assist in breaking the guests fall with the padding or fencing.

In all cases, remember safety. UNDER NO CIRCUMSTANCES should you attempt to climb along

the cable to gain access to the chair!

Stay alert and pay close attention to the loading of the lift. In most cases involving a miss-load, the chair

can be stopped long before the point where you would be unable to reach the guest from the snow.

Damage to Carriers:

If you arrive in the morning or at any point during operation you notice damage to any of the

carriers you must immediately notify lift maintenance. Damage can be a little as a broken chair slat or as

serious as a collision with grooming equipment. Regardless, the damage must be immediately reported

using this procedure:

Clearly and distinctively mark carrier so it not used for passengers until repaired or replaced.

Contact your lead/supervisor so they can report the damage to lift maintenance so it can be repaired

or be removed from the line as soon as feasible.

All damage should be logged in the notes section of the Daily Lift Log.

Weather Related Conditions:

During periods of snowy/windy conditions, Supervisors, Lift Maintenance, or Ski Patrol will ride

the chairlifts to monitor the conditions for the effects on the lifts. Doing this is often called a “Wind

Check”. As a result of these “Wind Checks” loading and operating conditions may be initiated at your lift.

Your Supervisor will keep you informed of these changing operating conditions. You can assist by:

Reporting any sudden weather changes to the Lift Operations office (x8078) and Patrol Dispatch

(x8888)

Calling for wind checks as condition warrant]

The most common weather problem you will encounter will be snow, ice and, wind. Excessive

snow build up on towers, carriages, and bull wheels can cause the lift to malfunction in various ways.

During storms, High winds can cause the most sever problems; causing chairs to swing from side to side

or in a gyrating fashion. In the event of strong wind gusts:

Slow or stop the chair as necessary


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Contact your Lead/Supervisor or Patrol Dispatch (x8888)

Mechanical Problems:

If during the operation of your lift you notice, are informed of, or suspect a problem with the

mechanical condition of your lift:

Call Dispatch (x8888) and inform them of: the lift you are calling from, that you need lift

maintenance to call your location, and the nature of the problem.

If the safety of the guests or employees is in danger stop the lift and await further instruction from

lift maintenance.

Try to contact you Lead or Supervisor

Mechanical Shutdown:

Due to the nature of mechanical devices and the fact that despite the best maintenance practices

available machines and devices will eventually sustain some type of mechanical problem. Mechanical

shut downs may occur at any time. However, as a result of our Lift Maintenance Department and their

practices, we are able to keep these situations to a minimum. Regardless, if an unexplained lift stop occurs

at your chairlift (and was not activated by an operator at either terminal, proceed as follows:

Check all button panel functions (buttons) at both stations, top and bottom

Reset (push in and pull out all buttons

Check and reset all other stop functions, including stop gate circuit

If unable to re-start lift: Call Dispatch (x8888) and inform them of: the lift you are calling from,

and that you are down, loaded and with a mechanical issue. State the nature of the problem if you

are aware.

Remain in position with phone lines clear and await the arrival of Lift Maintenance.

Once you lift has been re-started: Call Dispatch (x8888) and inform them of: the lift you are

calling from and that you are up and running.

At times you may experience a mechanical shutdown while Lift Maintenance is at your location. If

this occurs, it is still required to call dispatch so the downtime can be logged. However, inform

dispatch that lift maintenance is already at your location.

Power Failure:

Power failures, whether partial or complete, may occur at any time. To enable operation of lifts to

continue, each chairlift is equipped with an auxiliary power source. These sources consist of generators,

motors, or gas engines. You will learn what each auxiliary power source is for each lift. In the event of a

power failure:

Call Patrol Dispatch (x8888) and inform them of: the lift you are calling from, that you are down

and loaded and tell them you have a power failure.

Patrol Dispatch will contact Lift Maintenance. Operators should try and contact their Lead or

Supervisor to inform them of the situation.


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Await the arrival of Lift Maintenance to make the switch to auxiliary power and get the lift running

again.

Do not load guests onto the lift while running on the auxiliary power source unless instructed to do

so by Lift Maintenance or Supervisor.

Once you are sure the lift line is clear of guests, call dispatch (x8888) and inform them of: the lift you are calling from, and that you are now down, and empty.

Do not download any guests during this situation. CIS and “cone” last chair going up and coming down the line.

Rollback:

A rollback, or counter rotation occurs when I lift starts moving backwards. A rollback can be the

start of a very serious situation and it is important you act in the following manner:

ACTIVATE THE EMERGENCY BRAKE SYSTEM by pressing any E-Stop button at both the

Drive and Return terminals.

HIT ALL POSSIBLE STOPS including stop gates, stop paddles, and especially the “triangle” at

the base of fixed grip lifts (Only use this in a rollback situation).

Evacuate All guests and employees from the immediate area

Notify Patrol Dispatch once all employees and guests are a safe distance away.

Fire/Lightning:

Each lift terminal and motor room is equipped with the appropriate fire extinguisher. They are

clearly marked and the locations will be shown in your on the job training. In the event of a fire or

lightning at your lift station:

Stop loading. Allow NO other passengers to board the lift.

In the event of a fire in the terminal: CONTINUE TO RUN the lift at run speed to get all

passengers off the lift and to prevent the haul rope from burning.

Call dispatch (x8888) and inform them of: the lift you are calling from and that you are in the

process of unloading the passengers due to lightning/fire.

In the event of a fire, attempt to extinguish the fire without endangering yourself or others. If you

are at the Top terminal, get some help immediately; you will need someone to watch the unloading

process while you attempt to extinguish the fire.

In the event of lightning: Stop loading guests and call last chair at the top and bottom of the lift.

Then wait 30 mins. After the last strike and wait for Lift maintenance. / or a Lead to notify you that

it is ok to resume operation

Lift Evacuation:

Evacuation of a lift should always be a last resort. The decision to evacuate a lift will be made by

the Director of Mountain Operations or the Lift Maintenance Manager. The decision depends on the

nature of the problem, the estimated time of repair, the weather conditions, and the time of the day.

The evacuation of a lift is left to the trained ski patrollers and resort management staff.


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The Lift Operations staff is responsible for make sure that under no circumstance is the lift

started during an evacuation. You may be requested to assist in the following:

Help record the names of evacuated riders

Help redirect skier traffic towards another lift

Any other activities assigned to you by your supervisor

Inspections:

As mass transportation devices, out ski lifts are heavily regulated by local, state, and federal

agencies to assure we are abiding by safety standards. It is the job of the inspector to monitor our

operations but if an inspector confronts you:

Do not engage the inspector in conversation.

Do not cease the operation of the lift.

Inform the inspector that your priority and concentration is on your duties, and the Lead or

Supervisor will answer any questions they may have. Contact you lead or supervisor and have them communicate with the inspectors.

Lift Related Incidents

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Lift Related Incident:

If an injury is associated with the use of a lift, either loading, riding, or unloading or if lift towers

are involved, the incident is classified as lift related. Skiing and lift incidents of all types require a written

report. Incidents involving lift require completion of an additional “Lift Incident Report”. Completion of

this report is the responsibility of the lift staff and must be completed for every lift incident. The lift

incident report serves to objectively record the circumstances of the incident and must be completed

completely and accurately.

Because it is impossible to predict every incident you may encounter, the following are general

guidelines for dealing with lift related incidents:

If the guest complains of a lift related injury, call dispatch (x8888) and then the Lift Ops Supervisor

(x8078).

The lift may remain running so long as all persons involved will not be placed in danger.

If the injured person is in danger or is blocking the path of other skiers, then the lift must be stopped

until help arrives. If this happens: Call dispatch (x8888) and inform them of: the lift you are calling

from, and that you are temporarily shut down with guests on the line and give them the nature of the

problem.

Ask the guest if they are hurt. Do what you can to make the guest comfortable, but do not touch or

move the guest. If the guest can move himself/herself, they may be permitted to move to get

comfortable. Comfort the guest as best you can, but remember, do not attempt to move them. You

could aggravate the injury...

Because an injured person may ask you if Mountain Creek will pay for their medical expenses,

never promise or suggest that this is possible. Allow these questions to be addressed by Ski Patrol

and/or Risk Management.

Restart the lift once given clearance from your Lead or Supervisor.

You must fill out a Lift Incident Report for and lift-related incident at your lift. It is that all lift related

incidents receive some form of documentation. At the very least, ensure you note the time of day and a

description of the skier and the incident. Write down as much information as you can gather on an

incident report form. This will all be reported to the State of New Jersey Division of Community Affairs.

Make a special effort to obtain witness statements. Witness statements need to be taken very soon

after the incident occurs, or witnesses can be lost forever. For loading incidents, the best witnesses are

usually the next people waiting in line to load.

Because an injured person may ask you if Mountain Creek will pay for their medical expenses,

never promise or suggest that this is possible. Allow the questions to be addressed by Ski Patrol or Risk

Management.

Correctly handling lift related incidents is an important part of your job, but preventing incidents

is even more important. Stay Alert because all accidents can be prevented.

Other Incidents

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Incidents on the Slopes:

If an injury is reported to you about a person on the mountain complete the following:

Get the exact location of the person on the mountain (name of the run, skiers left or right, lift tower

number, etc.)

Ask for a complete description of the person (age, sex, color of clothing, crossed skis, etc.)

Find out the nature of the injury.

Call Patrol Dispatch (x8888) with the above information. Dispatch will send Ski Patrol to the scene.

Be sure to gather witness information and/or a statement from the person who informed you of the

incident.

Handling Guest or Employee Injuries

Because it is impossible to predict every problem or incident that you may encounter, the following is

provided as a general guideline to be followed when an incident/injury occurs:

Before assisting anyone, ensure that the scene is safe for you to enter and that you will not also

become injured. If the injured person is blocking the towpath or tubing lane the path must be closed until help

arrives. Ask the person if they are hurt. Do what you can to assist the injured person, or just help them

remain comfortable, but DO NOT touch or move the person unless they request help. Acknowledge

that you could help them. (For example, a person who walks up to you and shows you a cut on their

arm may be move to the side to await EMS. A person, who collides with another guest and the

unloading station, is complaining of head, neck, or back injury must not be moved, and must remain

where they are until EMS arrives. If the person is injured and EMS is needed, Contact EMS via channel 2 on a radio or by calling

Dispatch (x8888) Comfort the person; as best you can, but remember, DO NOT attempt to move them, as you could

aggravate the injury.’ While waiting for EMS, start filling out the necessary paperwork. If a lift Incident Report is not at

your lift, then notify the Lead or the Lift Operations office so that document can be brought to you. If the injured person is an employee, the manager must be notified ASAP (x8078

Service Guidelines

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Daily Lift Log:

A log shall be maintained for each aerial lift. Daily entries shall be made giving the following

minimum information:

Date

Names and work positions of operating personnel

Operating hours and purpose of operations

Temperature, wind, and weather conditions

Record of compliance with daily operational inspection including loading and unloading platforms,

seat height, ramps, and signs

Accidents, malfunctions, or abnormal occurrences during operation

Signature of operator

Record of aerial lift evacuations and evacuation drills.

Stop Logs

Located on the rear of the Daily Lift Log, the stop log is a record of all stop that have occurred throughout

the operating day. Stops should be logged with the following guide lines:

Record all stops less than 10 minutes in stop log before restarting lift

Record all stops longer than 10 minutes in Daily Lift Log before restarting lift

Include the stop time and restart time

Always include a reason for the stop

When inputting data into the stop log always initial the entries you have added.

Guest Interaction

As lift operators we are the most seen front line employees at the resort. Our secondary job

function is to supply our guests with excellent guest service. We are constantly on stage to a captive

audience so all of our actions must be positive and well mannered. When engaging a guest, always

remember to:

Greeting and communicating with each guest as they load helps with their awareness level.

Remember, they do not always understand how a lift works.

Make eye contact, voice and hand signals all help you in the job of a friendly coach.

Be polite, yet assertive, when giving instructions

When talking with guests always remove sunglasses

Be courteous and polite

Our guests come to Mountain Creek on their days off to get away from their everyday life. We should

always be working toward enhancing their experience and upholding our mission “To Provide the Safest,

Friendliest, and most efficient Uphill Transport to ALL of our Guests”

Service Guidelines

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Line Cutting:

As a courtesy to other departments and some of our guests we do allow access to our lifts without

waiting in line. This access strictly for the departments and situation listed as follows:

Ski and Snowboard School with a class.

Ski and Snowboard School in uniform(2 per cab when there is a line)

Race Crew when it is imperative that they get back to the course.

Race Coaches ONLY when they are acting as part of the racing crew.

Ski Patrol members in uniform and patrolling.

Mountain Safety Team members

Members of Lift Maintenance and Parks and Pipe ONLY while they are in uniform and working.

Coaches and racers who are training MAY NOT cut the line.

Racers who are late for starts MAY NOT cut the line.

Ski Patrol with guests/friends/family, MAY NOT cut the line.

Your friends and family MAY NOT cut the line

Our guests pay a lot of money to come here and should be treated with respect. Allowing anyone, other

than those noted above, direct access to the lift is blatantly disrespectful to all the guests waiting patiently

in the maze. Allowing unauthorized guests to access the lift is a violation of company policy and could

result in disciplinary action up to and including termination.

Garbage, Litter, Trash

The opinions our guests form of Mountain Creek has many contributing factors from our

amenities and services to the friendliness of our employees. One major contributing factor to guest

opinions is the cleanliness of the environment they are in. A major part of our job is to uphold the

cleanliness on the mountain. Here are some things to look out for:

Bottom and Top Garbage cans are to be emptied when ¾ full or at the end of each shift

All garbage larger than a cell phone and within sight of the lift is to be picked up 30 minutes prior

to opening and prior to the end of your shift.

Volunteer for garbage pick-up shifts cleaning the lift lines

Monitor garbage drop receptacles and notify your Lead if they need to be maintained.

Before leaving you area make sure all trash is collected and disposed of this includes all summit

and base areas.

IF YOU SEE IT, PICK IT UP. Not only at the lifts, but on the slopes, in the lot, or anywhere at

the resort.

Contact your lead if you need any trash pick-up supplies

Respect the environment

It is a very large task to keep this mountain clean. Together we can uphold a great standard of cleanliness.

Operations Terms and Diagrams

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This section provides diagrams depicting various elements of our ski lifts. These will introduce you to

the common terms used to describe the lift machinery. It will also provide you with examples of good

and bad situations pertaining to these elements. As Lift Operators/Attendants, we keep constant

surveillance on this machinery and stop operations/inform maintenance when problems arise. It is

beneficial to learn these terms and things to watch for when reporting issues with your lift.

Carriages and counterweights

Towers and Sheaves

Operating Terms and Diagrams

45

Please learn those terms, and know the correct positions for the haul rope on the sheave wheels and bull

wheel. If you don’t know these terms, then go back and reread the diagrams.

Lift Operations Department

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Acknowledgement of Lift Operations Training Manual

As a Mountain Creek Resort employee, I acknowledge that I have received, read, and understood the information in this handbook. If I have any questions regarding the information within this handbook, I will ask my Supervisor/Manager for clarification. In the interests of safety, I will report to my Senior Operator/Supervisor/Manager any issues that I feel or suspect may constitute a safety risk or potential for risk. I further agree to accept these rules and guidelines, and help create a positive public image while employed here at Mountain Creek Resort. I fully understand that violation of any rules set forth in this manual could result in disciplinary action up to, and including, termination of my employment. Note: This manual may be revised or withdrawn at any time. The procedures contained herein may require that action be taken periodically to reaffirm, revise, or withdraw these practices. Any deviation from the enclosed procedures is to be dictated by the circumstances of each unique situation and by the policies, procedures, and protocol of Mountain Creek Resort.

Employee Name (please print):___________________________________ Employee Signature: ______________________________________ Date Signed: ______________________________________ THIS SHEET MUST BE SIGNED AND RETURNED TO THE LIFT OPERATIONS

OFFICE BEFORE STARTING WORK


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MC Lift Ops Dept. Specific Safety Training Checklist

Name (please print neatly) ______________________ Dept: ___Lift Operations__________

I was trained to call ext. 8888 (Patrol Dispatch) to report any and all incidents and/or injuries that require immediate

medical attention

Initial: _______

I was informed of the potential fire hazards that are present in my work environment, the need to keep walkways

and exits clear and what to do in case of a fire emergency

Initial: _______

I was trained that if I incur an injury while working, I must report the injury to my Senior Operator/supervisor, seek

initial medical attention from our EMS team and have the appropriate forms filled out prior to leaving work for the

day

Initial: _______

I am aware that I have the power to stop any act or machinery that I feel is unsafe for any reason and that if I enact

this power I must notify my Senior Operator or Supervisor as soon as possible.

Initial: _______

I was told the importance of being constantly aware of the carriers moving in and out of the lift terminals, and was

explained the potential risks/hazards involved with working around moving, heavy equipment.

Initial: ________

I was told that when I am performing daily mechanical inspections I am to report any abnormalities directly to Lift

Maintenance immediately and that for no reason will I make any adjustments or modifications to the machinery

Initial: _______

I was instructed on the importance of ‘looking up the line’ after every load to ensure guests have loaded the carrier

successfully and are properly seated moving away from the loading terminal.

Initial: ______

I have been trained on the definition of a “lift incident”. Additionally, I have been instructed to immediately contact

my Senior Operator or Supervisor, retain or get the information of any possible witnesses to the incident, and how

to properly fill out Lift Incident paperwork if an incident was to occur on the lift I am working or responsible for.

Initial: ______

I have been trained on the definition of a lift incident. And have been shown where the lift incident forms are located

and how to properly fill them out. Additionally I am aware that I must contact my Senior Operator or Supervisor

immediately when such event occurs.

Initial: ______

I have been instructed to not use any machine, piece of equipment or vehicle, that I have not received Mountain

Creek training or instruction on.

Initial: _______

I have read and reviewed the various training topics listed above. I have been given the opportunity to ask questions

about any items which I do not fully understand. I understand and acknowledge the importance of workplace safety

and will do my best to contribute to a safe workplace at all times through constant awareness

Signature: ________________________________________ Date: _____________

Trainer: ____Keith Higgins__________________________


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Documents

Winter 2015 - 2016 Operations Manual...Sep 09, 2015 · 2. Training for : -Operation of all ski lifts at Mountain Creek -The opening/closing procedures and other procedures/operations