Wiltshire Municipal Waste Contract Annual Service Review …€¦ · Contents Executive summary Hills Waste Solutions Limited Wiltshire House, County Park Business Centre Shrivenham

Wiltshire Municipal Waste ContractAnnual Service Review 2013/2014

AnnualServiceReview2014_Layout 1 02/02/2015 14:57 Page 1

Contents Executive summary

Hills Waste Solutions LimitedWiltshire House, County Park Business CentreShrivenham Road, Swindon SN1 2NR

Tel: 01793 714450 Fax: 01793 714475

www.hills-waste.co.uk

@HillsWaste @HillsGroup Hills Group

The Hills Group Limited

Produced annually by Hills Waste Solutions Limited for Wiltshire Council

Printed on recycled paper.

Cover: Hills staff at Marlborough household recycling centre assist a member of the public.

2

Year 18 of the Wiltshire Council Municipal Waste Contract saw thecommissioning of the Northacre Resource Recovery Centre (RRC).Throughout this contract year inputs were increased to the plant aspart of the testing and commissioning process. The commissioningperiod ended in November and almost 40,000 tonnes of Wiltshire’smunicipal waste was diverted from landfill in the year. Going forwardwe expect the site to manage at least 60,000 tonnes per annum. Thecommencement of operations at Northacre RRC resulted in the amountof waste sent to landfill falling to 56,025 tonnes plus 14,227 tonnesof soil and hardcore used as landfill cover.

Changes in the classification of materials including street sweepingwaste and soil and hardcore have impacted the performance reportedunder the contract however the overall performance remains strong.

Moving forward, we expect to be able to recycle the majority of streetsweeping waste in 2014/15 with a number of treatment plants due toopen in the near future and are hopeful that alternative outlets can befound to recycle or recover the soil and hardcore.

The Year of Health and Safety initiative introduced by Hills WasteSolutions had a positive impact by reducing accident numbers and, inaddition, the number of near miss reports generated by staff increaseddramatically. This initiative will be continued as Hills work to improveperformance in this crucial area.

Mike WebsterGroup director – Waste Solutions

Executive summary> Introduction

• Diversion rate

• Landfill diversion

• Analysis of recyclate

• Household recycling centres

• Mini recycling sites

• Kerbside collections

Performance data> Numbers that add up

• 2013/14 Non-landfill achievements

• 2013/14 Non-landfill by material

Data Analysis Graphs

• Total contract (municipal) waste to 2013/14

• HRC recycling rates 2013/14

• Mini recycling sites

• Recycling by service up to 2013/13 (tonnes)

• Recycling by service up to 2013/14 (%)

• What happens to my waste?

Performance overview> Developments

• Repair Academy

• Northacre RRC

• Amesbury RMF

• Porte Marsh RMF

• Composting

• Lower Compton

• Kerbside black box recycling

• HRCs

• Lakeside EfW

• Legal compliance

– Amesbury

– Chapel Farm

– Northacre RRC

– Complaints

– Audits

• Move to improve

• Good driving charter and WellDriven? scheme

• Health and safety

• Campaigns

Community spirit• Partnerships

• Charity / Group collections

• Supporting local communities

2–3

4-6

7-10

11


Executive summary

3

• 86,568 tonnes of waste material has been diverted for energyrecovery via the Northacre RRC MBT and Lakeside EfW plant

• 56,025 tonnes landfilled, plus 14,227 tonnes of soil and hardcoreused as landfill cover.

Analysis of recyclateA total of 116,597 tonnes of resusable and recyclable material wascollected and processed in 2013/14, this represents a decrease of6.4% over 2012/13.

The biggest increase in tonnage was noted in the following areas:

• Chipboard/MDF (+34.76%)

• Rigid Plastics (+37%)

To compare, the biggest reductions in tonnage have also been noted,such as:

• Cooking oil (-40%)

• TVs/PC Monitors (-17.31%)

• Energy saving light bulbs and gas discharge lamps (-16.67%)

Household recycling centres (HRCs)The 11 HRCs received a total of 67,299 tonnes of material in2013/14. Of this, 39,348 tonnes was recycled which represents anaverage recycling rate of 58.47%. The recycled tonnage decreased by15.7% compared to 2012/13. This decrease is attributed to thereclassification of soil and rubble used as landfill cover.

Although only small tonnages, the reuse scheme for books shows astrong growth of 28.49% from 70 tonnes in 2012/13 to 90 tonnesin 2013/14.This reuse collection has recently been expanded toinclude CDs/DVDs.

The rigid plastics tonnages collected via the HRCs has risen by 37%from 850 tonnes in 2012/13 to 1,171 tonnes in 2013/14. Hills isworking with the plastics recycling facilities to ensure rejection ratesare kept to a minimum to ensure maximum recycling.

Mini recycling sitesThe 2012/13 annual service review reported a drop of 33.6% in thetonnage collected at the mini recycling centres, and a furtherreduction of 21% (817 tonnes) has been seen in 2013/14 with2,998 tonnes collected.

Due to the underuse of these facilities, and the success of thekerbside collection service, a decision was taken by Wiltshire Councilto reduce the number of mini recycling site facilities in 2014.

Kerbside collectionsA total of 73,411 tonnes of material was collected via the kerbsidecollection service. This shows an increase of 4,142 tonnes on2012/13 (69,269 tonnes). A breakdown shows that the black boxkerbside scheme generated 24,632 tonnes of glass, paper, cans andtextiles. The plastic bottle and cardboard scheme collected 12,766tonnes and kerbside green waste scheme collected 35,910 tonnes.

There has been an increase in the number of requests received foradditional boxes from an average of 672 per month in 2012/13 to810 per month in 2013/14. These were delivered within 2 weeksfrom point of order in line with the target specified within the ServiceLevel Agreement.

preventionmost

favouredoption

leastfavoured

option

minimisation

re-use

recycling

recovery

disposal

IntroductionThis is the twelfth annual service review produced by Hills. It reviewsthe waste management and recycling service provided by the companyto Wiltshire Council under the Wiltshire Municipal Waste Contract andhighlights particular challenges and successes during the year.

Diversion rateThe total municipal waste arsing for the contract year April 2013 toMarch 2014 was 253,894 tonnes. Of this, 116,597 tonnes wasdiverted from landfill through reuse and recycling, resulting in adiversion rate of 45.92% for 2013/14. This figure has fallen by5.48% from the 51.4% reported in 2012/13.

The main cause for this reduction is the disposal routes for streetsweepings, soil and rubble. In October 2012 The Environment Agencyadvised Local Authorities that they can no longer include compostedstreet sweepings in national recycling performance but instead countonly as landfilled waste. The recording of street sweepings as landfillcommenced in the reporting year 2013/14. In addition to the streetsweepings, soil and rubble collected at some Household RecyclingCentres (HRCs) has been used as landfill cover in 2013/14. This hasalways been the case, however a change in definition means thismaterial now attracts landfill tax, albeit at the lower rate.

In addition to the 116,597 tonnes shown above, a further 86,568tonnes was diverted from landfill though two separate contractswhich supplied black bag household waste to the Northacre RRCfacility, and the Lakeside Energy from Watse (EfW) facility.Accounting for the 19,524 tonnes of bio-stabilised waste sent tolandfill from Northacre RRC, the total landfill diversion rate for2013/14 was 183,641 tonnes (72.33%).

The total amount of municipal waste for 2013/14 has increased by11,565 tonnes (4.77%) compared to 2012/13. An increase inmunicipal waste arisings has been reported by other LocalAuthorities, with speculation that the increase is possibly a result ofthe economy beginning to grow again.

A breakdown of statistical data can be found on pages 4-6.

Landfill diversionWaste has been diverted from landfill in 2013/14 by applying theprinciples of the waste hierarchy (shown below) and utilising a number ofdifferent methods and technologies.

• 6,373 tonnes of suitable waste material has been diverted for reusethrough a number of private, public and third sector organisations.

• 110,224 tonnes of waste material has been diverted throughrecycling and composting


Wiltshire Year tonnes 12/13

Books 90 70

Bicycles 8 1

Rubble1 4,100 13,251

Soil1 1,037 2,536

CDs and DVDs 2 –

Spectacles 0.09 –

Textiles 1,003 997

Furniture 81 93

Gas bottles 52 52

Paper 13,523 14,702

Cardboard 12,074 11,718

Glass 13,172 13,004

Cans 2,554 2,379

Plastic bottles 2,812 2,749

Tetra Pak 35 37

Rigid plastics 1,171 850

Scrap metals 3,359 3,051

Garden waste 45,108 41,335

Timber 136 1,482

Chipboard/MDF 10,083 7,482

Plasterboard 943 851

Gully sweeping* 6,362 5,345

Car batteries 147 137

Domestic batteries 25 22

Printer cartridges 2 2

Cooking oil 6 10

Oil 72 62

Tyres 174 178

WEEE (A) - Large household appliances 932 845

WEEE (B) - Fridges/freezers 671 705

WEEE (C) - TVs/PC monitors 884 1,069

WEEE (D) - Gas discharge lamps 5 6

WEEE (E) - Small domestic appliances 1,581 1,583

Clinical Waste – 7

Green waste rejects -101 -55

Wood waste rejects – –

Wiltshire plastic rejects -547 -15

Gully sweepings to landfill2 -3,731 -963

Residual tonnage ex Porte Marsh MRF -639 -608

Residual tonnage ex MRF -1,137 -398

Subtotal 116,050 124,572

Recycling initiative North East South West Wiltshire tonnes tonnes tonnes tonnes tonnes

Bring sites scheme 992 427 876 704

Kerbside mixed plastic/card 3,626 2,271 3,576 3,294

Multi-material kerbside 6,604 5,155 6,723 6,151

Kerbside green waste 9,078 7,063 8,153 11,616

Kerbside other 41 32 27 88

Street sweepings 3,256 775 1,308 1,022

Everleigh HRC* – 1,345 – –

Devizes HRC* – 2,635 – –

Marlborough HRC* – 1,900 – –

Stanton HRC* 4,031 – – –

Purton HRC* 3,150 – – –

Honeyball HRC* 2,165 – – –

Melksham HRC* – – – 3,125

Warminster HRC* – – – 5,311

Trowbridge HRC* – – – 4,476

Salisbury HRC* – – 6,958 –

Amesbury HRC* – – 4,253 –

Green waste rejects – – – – -101

Gully sweepings to landfill – – – – -3,731

Porte Marsh/MRF rejects – – – – -1,776

Non-landfill achieved 116,597

2013/14 Non-landfill by material2013/14 Non-landfill achievements

Reu

seR

ecyc

ling

Lan

dfi

ll

1Soil and rubble figures for reuse only, a further 11,745 tonnes of rubble and 2,482 tonnes of soils used as cover in landfill.

2Oct 12 The EA have advised LA's can no longer include composted street sweepings in national recycling performance but instead count only as landfilled waste. Sweepings are dewatered, and this liquid is recovered. The recording of street sweepings as landfill commenced in the reporting year 2013/14.

*Figures for HRCs include wood sent for energy generation in Europe.

4

Performance dataNumbers that add up to a quality service andoverall performance for the year (to 31st March 2014)


14.5

%5

2.2

%

49

.4%

51

.0%

71

.4%

75

.4%

53

.4%

52

.0%

55

.0%

73

.8%

50

.7%

58

.5%

10

.8%

13

.1%

18

.5%

15

.0%

17

.7%

13

.9%

15

.0%

13

.1%

11

.0%

9.6

%

13

.5%

Total contract (municipal) waste to 2013/14

78

0,7

22

73

9,3

32

81

2,3

52

98

0,5

52

07

8,4

62

30

7,9

52

10

6,2

62

25

1,4

42

25

7,9

72

50,000

Tonnes

100,000

150,000

200,000

250,000

300,000

95

8,1

22

19

99

/00

20

00

/01

20

6,4

98

19

98

/99

20

01

/02

20

02

/03

20

03

/04

20

04

/05

20

05

/06

20

06

/07

20

07

/08

24

4,9

33

20

09

/10

24

5,1

89

20

11

/12

25

3,8

93

20

13

/14

24

2,8

76

20

10

/11

24

2,3

28

20

12

/13

20

08

/09

HRC recycling rates 2013/14

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

n*

o t ru

P

Sta

nto

n S

t. Q

uin

tin

*

Ho

ne

ybal

l* yru

bsil aS

yru

bse

mA

hgi

el rev

E

s*ezi

ve

D

Mar

lbo

rou

gh

*

War

min

ste

r*

48

.9%

Tro

wb

rid

ge

*

Me

lksh

am* l at oT

% Composted (contract)

Note: Municipal waste includes all household waste, commercial waste collected as part of the household round, rubble, soil, and waste arising from parks and highways. % Diversion (contract)

Mini recycling sites – recycled tonnes

47

3

1,2

74

1,0

57

1,0

11

42

7

99

2

87

6

70

4

Tonnes

200

400

600

800

1,000

1,200

1,400

East North South West

Recycling by service up to 2013/14 (tonnes)

6,883

47,686

26,016

18,675

5,027

Tonnes

20,000

40,000

60,000

80,000

100,000

120,000

140,000

Street sweepings

Bulky collections

2012/13

2013/14

Kerbside-green

Kerbside-dry

Household recycling centres

Mini recycling sites

Recycling by service up to 2013/14 (%)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

6%

46%

25%

18%

5%

7,319

51,060

27,942

19,344

6,158

6,282

50,600

28,646

20,248

6,501

5,744

52,253

31,285

22,735

5,794

3,815

47,978

37,026

32,243

5,345

2008/09 2009/10 2010/11 2011/12 2012/13

39,348

35,623

35,809

2,631

2013/14 2008/09 2009/10 2010/11 2011/12 2012/13

7%

47%

22%

18%

5%

44%

27%

19%

5%

5%

45%

26%

18%

6%

5%

38%

29%

25%

4%

3%

2013/14

34%

30%

31%

2%

3%2,998

*Soil and rubble used for cover at landfill.

5

Performance data


• Germany

• Newbury

• Newport

• Used in biomass thermal power station

• Kemsley, Kent

• Recycled into new cardboard packaging

• Aylesford, Kent

• Recycled into paper for newsprint

• Grantham, Lincolnshire

• Recycled into other gypsum products

• South Kirby, West Yorkshire

• Recycled into new glass bottles and jars

• Recycled for reuse in the paint industry or as a fuel

• 100% recycled into many different components

• CFCs removed, dismantled and recycled into various metals

• Parkgate Farm, Purton & Rockbourne, Hampshire

• Made into Warrior compost and sold at HRCs

• Westbury

• Devizes, Wiltshire

• Recycled into equestrian surfaces

• Westbury & Andover

• Granulated and sold to make other plastic products

• Westbury

• Northacre RRC to create SRF

• Baled and sent to reprocessors

• Trowbridge & Pewsey, Wiltshire

• Warrington, Cheshire

• Recycled into new steel and aluminium products

• Port Talbot, South Wales

• Recycled into new steel and aluminium products

• Port Talbot, South Wales

• Recycled for use in the paperboard and gypsum industries

• Good condition sent for reuse in developing countries, rest shredded for mops and cleaning cloths

• Recycled into lead products

• Matlock, Derbyshire

• Dismantled to remove recyclable components and recover lead, zinc, manganese, mercury, silver

• Bristol, France & Germany

householdbatteries

• Incinerator to generate energy

• Lakeside Energy from Waste, Colnbrook, Berkshire

• Lower Compton, Wiltshire

• Sorted into polymers and sold on worldwide market

• Loughborough, Leicester

• Thetford, Norfolk

• Recycled into biofuel

• Exported to Far East

• Avonmouth, Bristol

Loughborough

Matlock

Grantham

Warrington

Bristol

Trowbridge

Lower Compton

Port Talbot

South Kirby

Westbury

Purton

Rockbourne

Newbury

Aylesford

Kemsley

Colnbrook

Devizes Pewsey

• Landfill

What happensto my waste and recycling?This map shows where household waste and recycling

from Wiltshire was processed during 2013/14

Performance data


Performance overview

Performance overviewDevelopments in 2013/14

7

Repair Academy In 2013/14 work commenced in creating the Repair Academy, a trialpartnership between Hills Waste Solutions and Wiltshire Council,Wiltshire Wildlife Trust, Community First, Kennet Furniture Recycling,Waste Not Want Not, Wiltshire College and Swindon College.

The Repair Academy is a new social enterprise project dedicated toreducing waste, providing skills and training for young people andoffering affordable goods to low-income households and wasofficially opened in Calne by Wiltshire Council leader Jane Scott OBE inApril 2014.

The Repair Academy trial aims to:

• Create social, economic and environmental value by transformingunwanted household products into desirable goods.

• Support people in need by helping them gain skills for employment and life.

• Change public opinion to make used and repaired items moreattractive.

• Foster anattitude of re-use andrepair ofmaterials.

Material forrepair and reusethrough theRepair Academywill be collectedfrom a selctionof HRC sitesduring 2014/15contract year.

Northacre Resource Recovery Centre (RRC)2013 ushered in a new era for the Northacre RRC, which followingcompletion of its construction saw the commencement of extensiveprocess trials and commissioning. This was a key step which had to besatisfied in order to allow independent certification, a prerequisite forcontract commencement with Wiltshire Council in November 2013.

Key dates in 2013/14 include:

• The first trial shipment of Refuse Derived Fuel (RDF) was exportedon 2nd October 2013

• A low quality RDF performance test was undertaken and passedand the contract commenced on 11th November 2013

A total of 39,288 tonnes of household waste was delivered to theNorthacre RRC in 2013/14, of this material:

• 12,289 tonnes was lost through drying in the bio-oxidationprocess,

• 322 tonnes of metal was recovered and

• 7,153 tonnes of Solid Recovered Fuel (SRF) produced.

• A total of 19,524 tonnes of bio-stabilised material was landfilledduring this period; however this figure is higher than normal as itwas produced during the commissioning phase. A greaterproportion of this material will be converted to SRF in future years.

The commencement of a 25 year contract with Wiltshire Council wasa major milestone in Northacre RRC’s journey where the plant iscommitted to accepting 240 tonnes per day of Wiltshire’s municipalsolid waste (MSW) which equates to 60,000 tonnes per annum.

Under the contract, a separate annual environmental report for theNorthacre Resource Recovery Centre published covering eachcontract year.

Amesbury Recyclables Management Facility (RMF)

The Amesbury RMF handled 33,369 tonnes of waste materialbetween April 2013 and March 2014. The facility operates as a hubfor household waste and recyclable collections, which are eitherbulked up and transferred to a separate Hills facility for sorting, orsent direct to the reprocessor.

Improvements have been made to the facility in 2013/14 to enhanceventilation in response to air quality assessments inside the building,and the purchase of a new telehandler to assist with waste handlingand transfer operations. Further improvements to the ventilation andodour management systems are currently being examined to reduceany fugitive odour emissions from the facility, which have causedsome issues locally in 2013/14 (please see details regarding odour inlegal compliance on page 9).

Porte Marsh RMFThe Porte Marsh RMF received and processed 12,766 tonnes ofkerbside collected plastic bottles and cardboard in 2013/14.

To improve the quality of the sorted recyclable material, a furthernear infra-red (NIR) separator was installed in December 2013. As aresult of this the reject rate from the facility has increased to 8.9% in2013/14. The reject materials consists mainly of non-target plasticitems such as pots, tubs and trays, as well as polythene and somemunicipal waste wrongly placed within the blue top bins.

It is anticipated that the Porte Marsh RMF will be monitored under thenew Material Recycling Facility quality protocol scheme scheduled tobe introduced in October 2014 by the Environment Agency. This willrequire regular quality inspections and reporting of incoming andoutgoing material against the agreed specifications.


Performance overview (continued)

Household Recycling Centres

The 11 Household Recycling Centres (HRCs) collected 67,299 tonnes ofmaterial between April 2013 and March 2014, this accounts for 26.5%of Wiltshire’s total municipal tonnage. Of this material, the HRCsmanaged to divert 39,348 tonnes (58.47%) through recycling or reuse.

The HRCs continue to record visitor numbers through the use ofdedicated car count equipment deployed to all sites. This equipment canprovide a broad picture of visitor numbers with a +/- 10% accuracy. Thefigures show a total of 1,651,112 visits were made to the 11 WiltshireHRCs, giving an average of 137,592 visitors per month.

Further analysis of the data shows that:-

• August is the busiest month with visitor numbers up by 21%.

• February is the quietest month on the HRCs with 25% less visitorsthan the yearly average.

The following graph shows the annual tonnage received for each HRCsite compared with annual visitor numbers for the site.

8

Composting A total of 45,107 tonnes of green waste was collected across thecounty in 2103/14, of this material 29,079 tonnes was collected viathe kerbside collections, and the remaining 9,197 tonnes collectedthrough the County’s 11 HRC sites.

The majority of green waste was composted through Hills’ ParkgateFarm facility. The remaining tonnage from selected local kerbside andHRC collections in the South of the County, at Newbourne Farm.

All compost is certified to the BSI PAS100 (2011) standard and theCompost Quality protocol, these are accredited by the Association forOrganics Recycling and the Soil Association.

Small volumes of compost continue to be sold direct to the public,with local farmers continuing to be the main consumer of thisproduct.

Lower Compton In 2011 Hills submitted a planning application (11/02920) to:

• increase the size of the current Materials Recycling Facility (MRF) toaccommodate additional recyclables;

• enclose the Municipal Solid Waste (MSW) transfer operations;

• construct a new commercial and industrial waste treatment facilitywhich would process waste into a refuse derived fuel; and

• revise the wood chipping and composting operations as well asextensive ancillary development.

The 2011 application has not been determined owing largely toconcerns relating to the scale of the proposed development.

In 2013 Hills submitted three related Section 73 applications with thepurpose of retaining the existing Materials Recycling Facility (MRF)operation, its screening bund and ancillary operations. These Section 73applications are currently with the Secretary of State who has beenasked to provide guidance on the requirement for theapplication to be supported by a full Environmental ImpactAssessment (EIA).

Kerbside collectionsChanges to the kerbside replacement programme forvehicles have resulted in an increase in repair andmaintenance costs for existing vehicles – a portion of these costs are being borne by Wiltshire Council for thosevehicles over five years old.

During 2013 / 2014 Hills has continued to work on thecollection round structure to optimise results from thecollection team and consolidate the vehicle operatingcentres.

Amesbury RMF has a kerbside compliment of five front linevehicles and one spare to enable coverage for the South ofWiltshire – this has had a positive impact on the reductionof vehicle mileage and carbon footprint. Figures show asaving of around 15% on fuel since this operation hasmoved from Lower Compton to Amesbury.

Number of visits to HRCs Oct 2012 – Mar 2013

0 20

,00

0

40

,00

0

60

,00

0

80

,00

0

100

,00

0

120

,00

0

140

,00

0

160

,00

0

180

,00

0

20

0,0

00

22

0,0

00

24

0,0

00

Marlborough

Melksham

Purton

Salisbury

Stanton St. Quintin

Trowbridge

Warminster

Honeyball

Everleigh

Devizes

Amesbury131,982

5,683

153,041

5,065

68,528

2,517

79,124

4,247

113,696

3,456

207,758

6,166

79,714

6,039

130,458

9,674

129,916

8,152

213,599

9,148

238,331

7,192

Visits

Tonnage


9


Chapel Farm landfillSporadic odour complaints were received throughout 2013, oftenoccurring when there was a northerly wind in cold weather. In spring2014 a firm connection was made between the landfill and thecomplaints. Other landfills have had similar problems and Hills believesthat the nature of odour nuisance at Chapel Farm was exacerbated bythe wet weather and subtle changes in the waste composition. Odouron an operational landfill is very difficult to eliminate because theextraction systems do not fit well with tipping operations. On 10thMarch 2014, Hills took the decision to temporarily close the site to allowfor extensive work to be undertaken to install 14 permanent gasextraction wells, and 18 sacrificial pin wells within the operational area.The site opened again on 27th March and the number of complaintsreduced drastically.

8.3 points were received in 2013 and a further 107.1 points received upto April 2014, the vast majority due to odour.

Northacre Resource Recovery Centre (RRC)During the exceptionally warm weather conditions of July 2013 andcommissioning phase of Northacre RRC, the operations experienced anincrease in flies. Following thorough investigations it became apparentthat the Northacre RRC was possibly one of the contributory factorsalong with other potential sources to the levels of flies in the vicinity.

A series of remedial works and increased pest control procedures wereput in place at the plant. Hills also distributed free fly papers to affectedresidents and local business & setup a helpline for people to registerconcerns and request fly papers. In consultation with both theEnvironment Agency and Wiltshire Council the fly issue was successfullyresolved in the first week of August 2013 when the commissioning ofthe plant continued.

ComplaintsA complaints management system has been put in place to ensure thatcomplaints are properly investigated, with appropriate action taken andfeedback given to the complainant.

Lakeside Energy from Waste (EfW) 2013/14 was the fifth year of contract to supply 50,000 tonnes peryear of household waste to the Lakeside EfW plant. This annual contracttonnage target was met in 2013/14. The waste collected by the North,South and East hubs was transferred to the Lakeside EfW plant throughboth Lower Compton and the Amesbury Recyclables ManagementFacility (RMF).

Legal compliance Legal compliance is a top priority and Hills’ management systems aredesigned to ensure this is maintained.

The company continues to have good working relations with theEnvironment Agency (EA), who regulate the company’s sites, and whoundertook 120 inspections of our sites and processes in 2013/14.Regular liaison meetings are held with EA officers to discuss issuesthat may arise to reduce the risk of escalation into serious problems.The EA checks compliance with permit conditions and issues reportswith Compliance Classification Scheme (CCS) points if a problem isidentified: the higher the score, the more serious the problem. Hills hasset targets to measure performance and the results for the calendaryear 2013 show:

The reasons for the poor legal compliance scores are due to nuisanceissues arising at Amesbury RMF, Chapel Farm landfill and Northacre RRC.This is examined in more detail below. The common factors are theproximity of sensitive receptors to our facilities and the commissioningof new technologies to manage waste. Hills has made substantialinvestments to minimise operational impacts and current indications arethat this has been successful.

Amesbury Recyclables Management Facility (RMF)This site is located in an industrial estate and bulks up waste for recoveryand energy generation. The operation is located in a building, which is asubstantial improvement to the open air operations it has replaced.Unfortunately, the odour management system was not fully effectiveand some local complaints were made. 24 points were received overthree EA visits.

In response to this issue, Hills has appointed a consultant to reviewmanagement systems at the site, and investigate improvements and thebest available technology to manage any odours on site.

Performance

0.

Waste Operations 44 points;Logistics and Recycling 24; total HWS = 682.

Waste Operations 0.494;Logistics and 1.2 points /inspection; total HWS = 0.62433.

Achieved

Yes

No

No

Annual target1

Achieve no prosecutions, finesor notices served on thecompany.

Achieve less than 19 CCSpoints in the calendar year forHWS; divisions pro rata.

Achieve less than 0.27 CCSpoints per inspection in thecalendar year for HWS.

1 The target period will be aligned with the Hills financial reporting year from 2014/15.

2 This score is 17 times more than 2012.

3 This score is 12 times more than in 2012.

Performance

0.49 per 100,000 collections.26 complaints in 5,354,180collections.

0.36 per 100,000 visits. 6 complaints from 1,664,188visitors.

Achieved

Yes

Yes

Annual target1

Achieve less than 80complaints per 100,000households.

Achieve less than 1.53complaints per 100,000visitors.

1 The period is Hills’ financial reporting year from 2013/14.



Audits

Internal audits: A risk based audit programme ensures that all Hills’processes meet the management system requirements and preventincidents.

Reprocessor audits: Hills carries out duty of care audits to ensurethat others who manage waste on behalf of the company conform tolegal requirements. These audits are reviewed and updated on an annualbasis with a total of 30 audits carried out during the year.

External audits: SGS, an independent body, has been appointed tocarry out external surveillance audits every six months to ensure thatHills’ management systems continue to meet the ISO14001, ISO9001and the OHSAS18001 standards. At each visit SGS analyses a selectionof sites and processes, ensuring that all are visited over a three yearcycle. Hills was recommended for re-certification to ISO9001 andOHSAS18001 in October 2013, with only 4 minor health and safetynon-conformances raised. The auditor noted that significantimprovements had been achieved since the last surveillance audit.

During 2013/2014 Hills worked to deploy a management system to theISO standard at Northacre RRC. This was achieved in July 2014.

Move to ImproveAll Hills staff are encouraged to put forward suggestions on how thebusiness could improve in the areas of efficiency, health and safety, andquality. During the 2013/14 contract year 119 ideas were put forward bystaff, of which 78 were recognised as good ideas, with 15 relevant to thisContract. Examples of suggestions include:

• Refurbishment and reuse of certain items sent for disposal. This hasbeen achieved by the Repair Academy.

• Improve the quality of recyclate from the plastic and cardboard scheme- achieved by installation of a second NIR separator at Porte Marsh.

Good Driving Charter and WellDriven? SchemeHills have put into place two procedures to help the vehicle operationsoperate smoothly: A good driving charter that all our drivers must signup to, and the WellDriven? scheme sponsored by the Freight TransportAssociation. In 2013, there were 16 complaints and two complimentsreported.

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Health and safetyIn May 2013, Hills launched the 'Year of Health and Safety' campaign topromote health and safety and identify opportunities to improve withinthe business. A working group brought together managers from all partsof the company to find ways of making our workplaces safer.

The group had four main themes:

• Culture

• Near miss reporting

• Strengthening supervisor capacity

• Health and safety committee

Some of the successes include:

• Senior management team completed a four-day IOSH Managing Safetytraining course and now regularly visits sites across the company todiscuss health and safety issues with teams on the ground.

• Near miss reporting arrangements were improved. A new system wascreated to make reporting easier and all staff trained to promoteawareness of and participation in this valuable tool to preventaccidents and ill health. Commitment to this initiative wasunderpinned by a challenging target set by management to achieveover 300 reports in the first year, a target which was more thantrebled with nearly 1,000 reports received during this period. Thepreventative actions arising from these reports and the positivecultural change which followed has directly led to a reduction in theoverall number of accidents.

• RIDDOR reportable accident rates fell. Compared to the same period in2012/13, Hills submitted 37% fewer RIDDOR reports. This exceededthe reduction target of 20% and the Environmental ServicesAssociation Accident Reduction Charter which commits us toachieving a year on year reduction of at least 10%.

• We re-structured our health and safety committee to improve itseffectiveness. Changes included the introduction of elections toappoint representatives, financial reward for participation and theprovision of additional training for safety representatives.

CampaignsIn March 2014, Hills and Devizes Textiles agreed to donate £25 forevery tonne of textiles collected at the HRCs or via the kerbsidecollection service to the Wiltshire Air Ambulance. With over 1,000tonnes of textiles collected each year, this could mean a donation ofover £25,000 each year.

The 13th International Compost Awareness Week fell on 6th–12thMay 2013. To mark this week Hills offered five bags of WarriorCompost free of charge to the first four schools that called at each of the county’s 11 household recycling centres (HRCs) and ran acompetition for the best resulting school garden. In total, 220 bags of compost were collected by 44 schools.

Performance overview (continued)

No of Major non- Minor non- Opportunity foraudits1 conformance conformance improvement

Environment 20 0 19 83

Quality 20 1 0 16

Health & Safety 12 0 17 27

TOTAL 52 1 36 1261 Environment and Quality audits are combined in one visit.

Number Major non- Minor non- Opportunityof processes conformance conformance foraudited improvement

ISO14001Environment 9 0 1 22

ISO9001Quality 11 0 0 5

OHSAS18001Health and 11 4 10 13Safety


Community spirit

Community spiritPartnershipsHills continues to work in partnership with a number of localcharitable organisations whose work supports the principle of thewaste hierarchy and reduces waste to landfill, examples include:

• Jole Rider Bikes4Africa – bicycles collected at HRCs are repairedby volunteers or as part of a training scheme through local prisons.The bikes are then shipped to The Gambia for schools to issue topupils to enable them to travel to and from school.

• KFR Refurbiz – training and employment is provided by collectingsuitable white goods from HRCs. These white goods are repairedbefore being offered for sale, with discounts available to those onlow income or benefits.

• Tools for Self-Reliance – reusable hand tools are collected fromthe HRCs and transported by Hills to a repair and refurbishmentcentre in Southampton. The tools are then offered to artisans inrural African communities to enable them to earn a living andbecome self-reliant.

Charity/Group collectionsThere are four charitable groups in the west hub who are eligible toreceive payments at £10 per tonne for paper and textiles collected in2013/14 the payments to these organisations were as follows:

• British Heart Foundation – £439

• SCOPE – £178

• Southwick and North Bradley Scouts - £979

• Save the Children - £374

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New BMX track for Bromham Village.

New playground for Acton Turville Village.

Skate park for Colerne.

New tractor for Wiltshire Wildlife Trust.

Improvements to Tilshead Village Hall.

Supporting local communitiesBetween April 2013 and March 2014, Hills has made £1,026,100available from the Landfill Communities Fund to registeredEnvironmental Bodies within Wiltshire including Wiltshire WildlifeTrust, Community First and the Cotswold Water Park Trust. Thisfunded 13 community and environment projects, five children’s playareas, 15 sports facilities and 13 village halls.

Hills continues to give around £10,000 - £11,000 per year in directfunding to local charitable organisations.


Hills Waste Solutions LimitedWiltshire House, County Park Business CentreShrivenham Road, Swindon SN1 2NR

Tel: 01793 714450Fax: 01793 714475

www.hills-waste.co.uk

@HillsWaste

Hills Group

The Hills Group Limited

Part of the Hills Group Limited, Registered in England and Wales 571289, Registered office: Wiltshire House, County Park Business Centre, Shrivenham Road, Swindon SN1 2NR


Documents

Wiltshire Municipal Waste Contract Annual Service Review …€¦ · Contents Executive summary Hills Waste Solutions Limited Wiltshire House, County Park Business Centre Shrivenham