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Zgltsfgr` C`ntr` aor Gnm`p`nm`nt Lgvgnj

En @veluetgon oa Gntromuctory Mgr`ct Reyk`nt Zorisfops

On` W`ers @xp`rg`nc` to Henuery 425=

Cokpgl`m dy Cler` @vens KD@, Cfegr oa Zgltsfgr` CGL

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En @veluetgon oa Gntromuctory Mgr`ct Reyk`nt Zorisfops On`

W`ers @xp`rg`nc` to Henuery 425=

Rudlgsf`m dy Zgltsfgr` CGL, M`vgz`s

425=

]fenis er` mu` to ell pertgcgpents gn our ]regngnj Zorisfops, tf` Gnm`p`nm`nt Lgvgnj

Emvgsors, R``r Support Co-ormgnetors enm R``r K`ntors wfo contrgdut`m to tf`

Zorisfops enm Rolly Fennen aor m`sgjn s`rvgc`s enm Cerol Sfgrl`y aor stetgstgcel

colletgon.

Aor aurtf`r gnaorketgon contect Cler` @vens et cler`Bcler``vens.orj.ui

Zgltsfgr` C`ntr` aor Gnm`p`nm`nt Lgvgnj gs e Cfergty Nukd`r 5542155 enm e

Cokpeny Lgkgt`m dy Juerent`` Nukd`r 0=62:15. Gt gs e us`r-l`m orjengsetgon

wfos` Qgsgon gs Ell mgsedl`m p`opl` lgv` gnm`p`nm`ntly es aull cgtgz`ns wgtf @quel

Tgjfts enm @quel Opportungtg`s

]fgs mocuk`nt gs evegledl` gn e verg`ty oa aorkets on r`qu`st arok tf` oaagc`

gnaoBwgltsfgr`cgl.orj.uienm pfon` nukd`r 25362 :40=22. Gt cen elso d`

mownloem`m arok our w`dsgt` www.wgltsfgr`cgl.orj.ui

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GNM@V

Rej`

Aor`worm =

@x`cutgv` Sukkery 0

Gntromuctgon 1

Decijrounm :

E W`er oa Zorisfops ]f` Aects! 6

Rlenngnj & Rudlgcgty 52

Cours` Cont`nt enm Zorisfop K`tfoms 55

Skell Jroup Mgscussgon 53

Psgnj Ett`nmenc` C`rtgagcet`s 53

J`n`rel A``mdeci arok Rertgcgpents 5=

Conclusgon 50

Epp`nmgc`s

Epp`nmgx On` @xekpl` oa Zorisfop Rudlgcgty

Epp`nmgx ]wo Zorisfop @veluetgon Sf``t

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AOT@ZOTM

Mgsedl`m p`opl`s us`r l`m orjengsetgons er` sp`cgelgsts gn p``r support wfgcf

`nedl`s pertgcgpents to sfer` tf`gr `xp`rg`nc`s to provgm` gnaorketgon enm emvgc` to

tfos` l`ss aekglger wgtf tf` sudh`ct. Enotf`r r`let`m str`njtf gs to duglm on tf`

`xp`rtgs` us`rs fev` enm tf`r`dy `nedl` e jrowtf gn conagm`nc` to eccokpeny gt. Gn

tfgs wey us`rs cen d`cok` kor` conagm`nt gn teignj control oa tf`gr lgv`s enm tf`

cer` enm support tf`y n``m to lgv` es aull cgtgz`ns wgtf `quel rgjfts. Et tfgs tgk` R``r

Support fes d`cok` kor` wgm`ly velu`m dy polgcy kei`rs es e k`ens to ecfg`vgnj

projr`ss gt drgnjs cokkungtg`s oa gnt`r`st toj`tf`r, ecfg`v`s cfenj` wgtfout v`ry

sp`cgelgst inowl`mj` enm proa`ssgonel gnput enm edov` ell, et e tgk` oa `conokgc

r`stregnt, gs cf`ep!

Gnaorkel worisfops er` on` kom`l us`m es e v`fgcl` aor p``r support enm tf`

worisfops r`port`m on gn tfgs r`port er` en `xekpl` oa tfet. ]f`y drgnj toj`tf`r

mgsedl`m p`opl` enm cer`rs wfo er` n`w to tf` conc`pt oa r`c`gvgnj cesf to

purcfes` tf`gr own cer` toj`tf`r wgtf kor` `xp`rg`nc`m mgr`ct peyk`nt us`rs. ]f`y

elso ect es e jet`wey to kor` opportungtg`s oa p``r support wfgcf Zgltsfgr` CGL

oaa`rs tf` cfenc` to hogn en onjognj p``r support jroup or sp`cgel gnt`r`st jroup,

or to pertgcgpet` gn vgrtuel support vge e w`dsgt` enm kost gnnovetgv`ly, to d` lgni`m to

e volunt``r p``r k`ntor to plen wgtf tf`gr support fow to k``t tf`gr n``ms lonj t`rk.

Z` fop` tfgs drg`a `veluetgon oa e skell pert oa our wori, m`teglgnj fow w` plenn`m

tf` worisfops, wgll d` us`aul to otf`rs s``ignj weys oa supportgnj mgsedl`m p`opl`

l`ern e n`w rol`.

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8/12/2019 WiltsCIL Evaluation of Direct Payment Workshops

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GN]TOMPC]GON

Zgltsfgr` C`ntr` aor Gnm`p`nm`nt Lgvgnj (Zgltsfgr` CGL) wes ewerm`m tf` contrect to

m`lgv`r support to mgr`ct peyk`nt us`rs gn Zgltsfgr` arok Eprgl 4254. Rrgor to tfgs es e

pr`vgously volunt``r- only orjengsetgon, gt fem e skell contrect to m`v`lop e p``r

support jroup aor mgr`ct peyk`nt us`rs. ]fgs `xp`rg`nc` enm tf` wgm`r cokkgtk`nt

to duglm on mgsedl`m p`opl`s `xp`rtgs` enm str`njtfs tfroujfout tf` orjengsetgon l`m

us to m`sgjn e support s`rvgc` wgtf p``r support cfogc`s es w`ll es on` to on`

essgstenc` et mgaa`r`nt stej`s oa us`rs hourn`ys wgtf mgr`ct peyk`nts. Zgtf mgsedl`m

p`opl` es tregn`m p``r k`ntors evegledl`, gt wes possgdl` to m`sgjn worisfops aor

n`w s`rvgc` us`rs wgtf contrgdutgons arok k`ntors enm r`l`vent emvgsory steaa on

mgaa`r`nt esp`cts oa plenngnj to us` mgr`ct peyk`nts. ]fgs sfort pep`r r`vg`ws tf`

proc`ss oa runngnj tf` worisfops ov`r on` y`er enm sujj`sts weys tf`y cen

m`v`lop es pert oa tf` p``r support Zgltsfgr` CGL provgm`s to mgsedl`m enm olm`r

p`opl`.

Gn Zgltsfgr` gn M`c`kd`r 4253 tf`r` w`r` e totel oa 56=5 Mgr`ct Reyk`nt r`cgpg`nts

gnclumgnj 5261 emult cer` us`rs, 005cer`rs wfo r`c`gv`m e non k`ens t`st`m

w``ily peyk`nt `qugvel`nt to 4 fours sgttgnj s`rvgc` aor e dr`ei enm 53=cfglmr`n

enm aekglg`s s`rvgc` us`rs. ]f` nukd`r oa gnmgvgmuel Gnm`p`nm`nt Lgvgnj T`sourc`

Emvgsors `kploy`m to support n`w mgr`ct peyk`nt r`cgpg`nts wes tfr``. Otf`r

support wes provgm`m tfroujf gnaorketgon on tf` w`dpej` enm tfroujf tf` p``r

support opportungtg`s oa jroups k``tgnj r`julerly, p``r k`ntor emvgc` enm

gntromuctory worisfops.

52

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5 &

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DECIJTOPNM

Zgltsfgr` CGL gs en orjengsetgon oa mgsedl`m p`opl` cokkgtt`m to essgstgnj ell

mgsedl`m p`opl` ov`rcok` tf` derrg`rs gn socg`ty to tf`gr aull pertgcgpetgon. ]f`

provgsgon oa worisfops provgmgnj gnaorketgon enm emvgc` duglt on tf` lgv`m

`xp`rg`nc` oa mgsedl`m p`opl` wes s``n es e posgtgv` kom`l wfgcf droi` ewey arok

tf` t`nm`ncy oa on` to on` m`p`nm`ncy sok`tgk`s cr`et`m dy proa`ssgonels gn tf`

tremgtgonel w`laer` s`rvgc`s enm e k`ens to `ncourejgnj tf`k to tei` control oa tf`gr

aunmgnj to k``t tf`gr gnmgvgmuel n``ms. ]o l`ern wfet topgcs mgr`ct peyk`nt us`rs

woulm lgi` tregngnj worisfops on enm m`tegls oa locetgons `tc, w` cerrg`m out r`s`ercf

pudlgsf`m gn M`c`kd`r 4255 coll`ctgnj tf` vg`ws oa 522 mgsedl`m p`opl` (@vens

4254)

Dy tf` Eutukn oa 4254 w` fem e skell jroup oa tregn`m k`ntors wfo w`r` mgr`ct

peyk`nt us`rs cokkgtt`m to sfergnj tf`gr `xp`rg`nc`s wgtf tfos` n`w to tf`k. Z`

tf`r`aor` plenn`m tfr`` pglot worisfops aor tf` k`ntors to run aecglgtet`m dy e

ar``lenc` Mgsedglgty @quelgty tregn`r. Z` pudlgcgs`m tf` worisfops ekonj our

contects enm tfroujf tf` socgel wori op`retgons t`eks oa Zgltsfgr` Councgl dut w`r`

only edl` to r`crugt tfr`` or aour p`opl` to `ecf oa tf`s` worisfops enm mgm not fev`

ecc`ss to gnvgtgnj n`w mgr`ct peyk`nt us`rs mgr`ctly ours`lv`s. Gn M`c`kd`r 4254

w` fem e agnel k``tgnj oa tfos` gnt`r`st`m gn tf` tregngnj to prgorgtgs` sudh`ct

worisfops enm l`ern arok tf` pglot s`ssgons.

Gn gkpl`k`ntgnj tf` contrect wgtf Zgltsfgr` Councgl aor ell support to mgr`ct peyk`nt

us`rs arok Eprgl 4254, tf` prgorgty wes to kegntegn e fgjf stenmerm oa s`rvgc` aor`xgstgnj s`rvgc` us`rs enm to us` tf` emvgsors to essgst n`w us`rs es qugcily es

possgdl`. Op`n k``tgnjs wfgcf k`ntors tooi pert gn, w`r` f`lm gn ell er`es oa

Zgltsfgr` aor tfos` mgr`ct peyk`nt us`rs wgtf e wgm`r gnt`r`st gn tf` s`rvgc`. ]gk`

wes tei`n to duglm e conagm`ntgel teglor- kem` gnaorketgon syst`k r`cormgnj contect

wgtf ell mgr`ct peyk`nt us`rs. K`enwfgl` agnel plens w`r` kem` aor worisfops to d`

leuncf`m elonjsgm` tf` `xgstgnj emvgsor s`rvgc` arok Henuery 4253.

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E W@ET OA ZOTISFORS ]F@ AEC]S!

]fgrt``n worisfops w`r` f`lm d`tw``n Henuery enm Nov`kd`r 4253 gn wfgcf tf`r`

w`r` 522 ett`nmenc`s

NEK@ OA ZOTISFOR LOCE]GON ME]@ NO.

Gntromucgnj Mgr`ct Reyk`nts ]rowdrgmj` - ]f` Fud 47tf Henuery 4253 5=

D`gnj Ess`rtgv` wgtf MRs Rott`rn` Zgci - Scout C`ntr` 1tf A`druery 4253 52

T`crugtgnj & Kenejgnj REs Corsfek - Agr` Stetgon 54tf A`druery 4253 7

T`crugtgnj & Kenejgnj REs Rott`rn` Zgci - Scout C`ntr` 53tf Kercf 4253 1

D`gnj Ess`rtgv` wgtf MRs Corsfek - Agr` Stetgon 57tf Kercf 4253 0

Gntromucgnj Mgr`ct Reyk`nts Rott`rn` Zgci - Scout C`ntr` 4:tf Kercf 4253 0

Gntromucgnj Mgr`ct Reyk`nts M`vgz`s - Sports Clud 6tf Key 4253 =

T`crugtgnj & Kenejgnj REs ]rowdrgmj` - ]f` Fud 50tf Key 4253 :

D`gnj Ess`rtgv` wgtf MRs Zglton - Agr` Stetgon 45st Key 4253 =

Kovgnj & Fenmlgnj aor REs &

tf`gr @kploy`rs

M`vgz`s - Sports Clud 47tf Key 4253 7

Gntromucgnj Mgr`ct Reyk`nts Cfgpp`nfek - Kus`uk 5:tf S`pt`kd`r 4253 :

Gntromucgnj Mgr`ct Reyk`nts Zglton - Agr` Stetgon 40tf S`pt`kd`r 4253 :

T`crugtgnj & Kenejgnj REs Zglton - Agr` Stetgon 5:tf Octod`r 4253 53

&

5

&

Nukd`rs oa Rertgcgpents gn Zorisfops aor `ecf topgc

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Gt cen d` s``n tfet 5: cer`rs out oa 430 (:%) r`c`gvgnj e n`w Mgr`ct Reyk`nt

ett`nm`m tf` worisfops enm 4= us`rs out oa 331 (:%) us`rs totel r`c`gvgnj e n`w

Mgr`ct Reyk`nt ett`nm`m tf` worisfops toj`tf`r wgtf tf`gr gnaorkel cer`rs. ]fgs

k`ens tfet 5=% oa n`w Mgr`ct Reyk`nt r`cgpg`nts cfos` to ett`nm e worisfop. No

s`peret` agjur`s edout ett`nmenc` w`r` i`pt aor per`nts r`c`gvgnj e Mgr`ct Reyk`nt

aor tf`gr cfglm. Fow`v`r, gt gs tfoujft tfgs wes e fgjf`r proportgon tfen tfos` oa otf`r

pertgcgpents sgnc` sok` oa tf` worisfops fem lgv`ly mgscussgons edout per`nt cer`r

sgtuetgons l`emgnj tf` tutor to sujj`st to tf` p``r support co-ormgnetors gn Zgltsfgr`

5

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5

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2

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CGL tfet per`nt cer`rs key wgsf to fev` en onjognj support jroup oa tf`gr own

wgtfgn tf` support s`rvgc` structur`. ]fgs fes sgnc` d``n gkpl`k`nt`m.

Agnencgel Costgnjs

Gn emmgtgon to steaa emkgngstretgv` tgk` errenjgnj tf` worisfops tf` aollowgnj costsw`r` gncurr`m aor tf` 52 worisfops.

Rudlgcgty mgr`ct keglgnj =22Ar``lenc` ]regn`rs A`` 5022Fgr` oa Q`nu` 122Rertgcgpents ]rev`l 4222]otel Costs =022

]f` ev`rej` cost p`r pertgcgpent oa e worisfop s`ssgon wes =0 renjgnj arok 40p`r p`rson to 540 p`r p`rson aor tfos` wgtf fgjf trev`l costs.

RLENNGNJ ENM RPDLGCG]W

A``mdeci arok r`s`ercf cerrg`m out gnto tregngnj dy Zgltsfgr` CGL (@vens 4254)

gnmgcet`m tfet p`opl` aounm kgmw``i korngnjs tf` kost sugtedl` tgk` aor s`ssgons et

v`nu`s n`er to wf`r` tf`y lgv`m. ]fgs, toj`tf`r wgtf our ecc`ss stenmerms, gnclumgnj

emhec`nt perignj, jugm`m our dooignj oa v`nu`s. Our costgnjs gnclum`m tf`

r`gkdurs`k`nt oa trev`l costs aor r`cgpg`nts, en `nedl`r aor us` dy tf` wfol` jroup

enm tf` orjengsetgon oa texgs to r`ecf tf` v`nu` ga r`qugr`m.

Epproprget` pudlgcgty gs gkportent wf`n r`ecfgnj out to kerjgnelgs`m cgtgz`ns unus`m

to pertgcgpetgnj gn l`erngnj opportungtg`s wfo key fev` l`ernt to d` m`p`nm`nt on

proa`ssgonels aor errenjgnj tf`gr Socgel Cer`. Z` promuc`m aly`rs edout `ecf s`rg`s

oa worisfops s`v`rel w``is d`aor`fenm wfgcf w`r` cgrculet`m `l`ctrongcelly, to

proa`ssgonels gn toucf wgtf pot`ntgel enm n`w Mgr`ct Reyk`nt r`cgpg`nts. Fow`v`r,

tf` proportgon oa mgsedl`m enm olm`r p`opl` wgtf ecc`ss to cokput`rs gs kucf low`r

tfen tf` populetgon et lerj` enm tf`r` epp`er`m to d` sok` r`luctenc` dy

proa`ssgonels to r`cojngs` tf` velu` oa tf` worisfops enm r`cokk`nm tf`k to

us`rs, so tfgs wes not en `aa`ctgv` wey to pudlgcgs` worisfops es w` aounm gn 4254.Dut gn 4253 w` fem ecc`ss to n`w Mgr`ct Reyk`nt us`rs contect m`tegls mgr`ct es

tf`y ell w`r` r`a`rr`m dy Zgltsfgr` Councgl to Zgltsfgr` CGL es tf` orjengsetgon

provgmgnj tf` aull Support S`rvgc` to Mgr`ct Reyk`nt r`cgpg`nts, so w` w`r` edl` to

terj`t tf`k wgtf e mgr`ct postel keglgnj. ]f` purpos`-duglt gnaorketgon syst`k, cell`m

Lgdre, us`m aor r`cormgnj ell contect wgtf r`cgpg`nts arok r`a`rrel jev` us e county-

wgm` contect lgst to s`nm aly`rs to. ]o d` sur` tf` r`cgpg`nts unm`rstoom tf`

worisfops w`r` pertgculerly to essgst tf`k, tf`r` wes en eccokpenygnj l`tt`r

`xplegngnj tf`gr rol` aor n`w r`cgpg`nts enm ettrectgv` esp`cts edout errenj`k`nts

sucf es tf` r`gkdurs`k`nt oa trev`l `xp`ns`s enm tf` opportungty to fev` texgtrensport errenj`m gn e rurel county.

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Zfet Rertgcgpents segm

Zf`r` tf` k``tgnj wes f`lm wes retf`r skell, elso tf` perignj wes qugt` mgaagcult

not keny spec`s evegledl` or kucf turngnj spec`.

@xc`ll`nt v`nu`

Q`ry joom v`nu`. @esgly ecc`ssgdl` enm Fell `esy to j`t erounm `tc. T`ar`sfk`nts

on fenm. @xc`ll`nt.

]f` texg errgv`m on tgk` enm wes v`ry f`lpaul & arg`nmly. Aully `nhoy`m tf` hourn`y

wgtf conv`rsetgon dy tf` mrgv`r. Q`ry polgt`

]feni you aor errenjgnj trensport

]gk` wes OI, dut mgstenc` not,

Z` cok` arok Crgcilem`, `gjft kgl`s arok Jlouc`st`rsfgr` dorm`r so gt wes e tr`i,

dut wortf gt tfeni you

Rerignj woulm fev` d``n joom `xc`pt ov`ralowgnj mu` to otf`r k``tgnjs teignj

plec`.

]exg s`rvgc` `xc`ll`nt ellows ky fusdenm e dr`ei

W`s, agtt`m gn w`ll wgtf ky cergnj r`sponsgdglgtg`s

COPTS@ CON]@N] ENM ZOTISFOR K@]FOMS

Zorisfops w`r` m`sgjn`m dy e mgsedl`m ar``lenc` tregn`r to d` w`lcokgnj enm

ecc`ssgdl` to tfos` not us`m to r`c`nt aorkel l`erngnj opportungtg`s. ]f`y egk to

provgm` prectgcel gnaorketgon edout usgnj Mgr`ct Reyk`nts, teignj ewey eny enxg`tg`s

pertgcgpents fem edout tf`gr us` enm `ncourejgnj tf`k to inow wf`r` to r`turn to et

e let`r stej` ga aurtf`r f`lp wes r`qugr`m.

Zgtf coaa``/t`e on errgvel, `ecf pertgcgpent wes gssu`m wgtf e aolm`r contegngnj e

worisfop projrekk`, trev`l `xp`ns`s clegk aork, en `veluetgon sf``t enm otf`rr`l`vent gnaorketgon edout Zgltsfgr` CGLs rol` `tc. R`n enm pep`r wes evegledl` aor

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tfos` wfo went`m gt enm copg`s oa not`s oa tf` s`ssgon w`r` aorwerm`m eat`rwerms.

@ecf worisfop stert`m dy pertgcgpents gntromucgnj tf`ks`lv`s enm seygnj wfet tf`y

fop`m to j`t out oa tf` worisfop wfgcf wes r`corm`m to r`a`r deci to let`r gn tf`

s`ssgon.

@ecf worisfop aollow`m kom`rn pertgcgpetory l`erngnj k`tfoms usgnj `xposgtgon,

m`konstretgon, qu`stgon enm ensw`r enm ces` stumg`s gn skell jroups. ]f`

`xposgtgon tooi tf` aork oa e Row`rpognt pr`s`ntetgon us`m es e arek`wori aor gnput

dy vergous Zgltsfgr` CGL contrgdutors sucf es tf` Gnm`p`nm`nt Lgvgnj Emvgsors enm

tf` K`ntors. Et ell tgk`s, pertgcgpents w`r` `ncourej`m to esi qu`stgons enm

cfell`nj` wfet wes segm enm contrgdutors w`r` pr`s`nt`m es usgnj tf`gr `xp`rg`nc`

to duglm tf`gr inowl`mj` enm `xp`rtgs` oa Mgr`ct Reyk`nts. Gn tfgs wey w` kov`m

ewey arok unm`rlygnj essukptgons edout proa`ssgonels inow d`st enm us`rs d`gnj

pessgv` edout errenjgnj tf`gr cer`. ]fgs `nedl`m pertgcgpents to d`jgn tf` lonj

hourn`y oa d`gnj gn control oa tf`gr own cer` enm support errenj`k`nts.

Zfet Rertgcgpents segm

G fev` aounm out fow to agnm out kor`!

Q`ry gnaorketgv`

En `xtr`k`ly f`lpaul enm gnaorketgv` worisfop

@xtr`k`ly us`aul ensw`r`m e nukd`r oa qu`rg`s

T`elly w`ll tfoujft out cours` tfeni you aor gnvgtgnj k`

L`ernt keny us`aul nujj`ts oa gnao

Jot gnaorketgon on `kployk`nt contrects wfgcf wgll d` v`ry us`aul enm aounmcontect wfo wgll f`lp

Lgi`m tf` wey w` set gn e cgrcl` enm coulm s`` `ecf otf`r `esgly

G aounm tf` op`n aoruk styl` oa mgscussgon to d` `xtr`k`ly f`lpaul

Q`ry arg`nmly, keignj k` a``l et `es` wf`n sp`eignj or esignj qu`stgons

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SKELL JTOPR MGSCPSSGON

Kgmwey tfroujf `ecf worisfop pertgcgpents w`r` esi`m to hogn on` oa two skell

jroups to mgscuss e ces` stumy. ]f`s` jroups w`r` l`m dy k`ntors enm jev`

pertgcgpents tf` opportungty oa epplygnj tf` tf`ory outlgn`m pr`vgously to e ces` stumy

sgtuetgon sgkgler to tf`gr own gn orm`r to prectgs` enm jrow conagm`nt gn usgnj tf`

k`tfoms w` emvocet`. ]f`gr gm`es w`r` collet`m enm a`m deci to tf` wfol` jroup

d`aor` tf` `nm oa tf` s`ssgon.

Zfet Rertgcgpents segm

Gt wes gnt`r`stgnj to f`er otf`r p`opl`s vg`ws edout tf`gr sgtuetgons enm

`xp`rg`nc`s

A``mdeci arok otf`rs gn jroup wes e f`lpaul `xp`rg`nc`. Ell tf` co-ormgnetors tf`r`w`r` `esy to teli to enm oaa`r`m kucf f`lp.

Q`ry f`lpaul `sp`cgelly tf` gnt`rectgons wgtf otf`r p`opl`

En `xc`ll`nt worisfop wgtf en gnt`r`stgnj enm verg`m jroup oa p`opl` wfo w`r`

wgllgnj to sfer` tf`gr `xp`rg`nc`s

F`ergnj vg`ws arok otf`rs wes v`ry `nhoyedl` enm `xpenms tf` `xp`rg`nc`

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]fos` wfo jegn`m C`rtgagcet`s aor ecem`kgc ecfg`v`k`nts gn tf`gr youtf oat`n m`cry

tf` kor` cokkon us` oa C`rtgagcet`s gn tomeys l`erngnj clgket` wfgcf keri

ett`nmenc` dut notfgnj kor`. Fow`v`r, aor tfos` aer r`kov`m arok scfool enm

coll`j` enm mgaagm`nt edout tf`gr own edglgtg`s, es w`ll es gnt`rnelgsgnj tf` oppr`ssgon

oa d`gnj mgscrgkgnet`m ejegnst es mgsedl`m p`opl`, Ett`nmenc` C`rtgagcet`s cen d`velu`m enm gnm``m us`aul aor tf` autur` ga tf`y epply aor volunt``rgnj enm hod

opportungtg`s. Z` tf`r`aor` prgnt`m Ett`nmenc` C`rtgagcet`s aor ell wfo cek` to

worisfops enm fenm`m tf`k out to pertgcgpents towerms tf` `nm oa tf` s`ssgon. Es

w` ods`rv`m fow kucf tf`s` w`r` velu`m w` kem` fenmgnj out tf` c`rtgagcet`s e

kor` aorkel agv` kgnut` pert oa tf` s`ssgon.

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E lot oa quentgtetgv` enm quelgtetgv` mete wes coll`ct`m enm enelys`m arok tf`

`veluetgon sf``ts cokpl`t`m dy tf` kehorgty oa pertgcgpents (15%) enm m`konstret`m

tfet tf` pudlgcgty, worisfop styl` enm cont`nt enm wgm`r rol` wes velu`m fgjfly.

Aour p`opl` l`at tf` worisfop d`aor` cokpl`tgon oa tf` s`ssgon d`ceus` tf`y a`lt gt

wes not aor tf`k enm tf`s` w`r` aollow`m up dy gnmgvgmuel conv`rsetgons eat`rwerms.

Otf`r cokk`nts kem` on tf` aorks gnclum`m8-

E v`ry pl`esent coupl` oa fours wgtf lgi`-kgnm`m p`opl`. Kem` k` a``l kor`

conagm`nt gn ky cer`r rol`

Zf`n esi`m fow w` cen gkprov` tf` worisfop e cokk`nt wes kem` - G mont tfgni

you cen

No sp`cgagc gkprov`k`nts gt wes e joom worisfop

N``ms kor` tgk` sok`tgk`s es conv`rsetgon on jroup tesis cen d` qugt`

gnaorketgv` arok k`kd`rs on tf`gr sgtuetgons enm n``ms

Rertgcgpents a`lt tf` worisfop arg`nmly, `esy to unm`rstenm

]foujft tf` worisfop wes v`ry joom enm `xtr`k`ly f`lpaul

Rertgcgpents a`lt tf` worisfop arg`nmly,`esy to unm`rstenm `tc, eltfoujf on`pertgcgpent a`lt gt mgm not sugt tf`gr l`v`l oa inowl`mj` enm siglls.

Rertgcgpents a`lt tf` worisfop wes arg`nmly enm w`lcokgnj, `esy to unm`rstenm enm

gnaorketgv`. Gt k`t tf`gr `xp`ctetgons enm gncr`es`m tf`gr inowl`mj` enm siglls.

Rertgcgpents a`lt tf` worisfop wes arg`nmly enm w`lcokgnj, `esy to unm`rstenm enm

gnaorketgv`. Gt k`t tf`gr `xp`ctetgons enm gncr`es`m tf`gr inowl`mj` enm siglls.

G tforoujfly `nhoy`m ky `xp`rg`nc`, surrounm`m dy joom p`opl`. G fev` l`ernt

kucf kor` edout d`gnj ess`rtgv`. ]feni you

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CONCLPSGON

Out oa ell tf` worisfops tf` kost p`opl` w`r` gnt`r`st`m gn tf` j`n`rel

Gntromuctory Zorisfop 3: ett`nmenc`s - d`aor` sok`tgk`s kovgnj on to e kor`

sp`cgagc on` sucf es T`crugtgnj enm Kenejgnj R.E.s. Zf`n tf` tutor esi`m wfy

p`opl` fem cok` on tf` worisfop, keny pertgcgpents r`plg`m tf`y fem hust r`c`gv`m

tf`gr l`tt`r oa ecc`ptenc` ewermgnj tf`k e mgr`ct peyk`nt enm tf`y mgmnt inow

wf`r` to stert. ]fgs fgjflgjfts tf` gkportenc` oa keri`tgnj tf` worisfops mgr`ctly to

n`w MR us`rs es Zgltsfgr`CGL mo. Z` elso consgm`r tf`r` gs lgi`ly to d` velu` gn us

r`ecfgnj pot`ntgel Mgr`ct Reyk`nt us`rs et en `erlg`r stej` oa tf`gr hourn`y to control

tf`gr own support. Zf`n socgel wori`rs enm socgel cer` co-ormgnetors jgv` us`rs enm

cer`rs tf` cfogc` oa e Mgr`ct Reyk`nt, ett`nmenc` et e worisfop woulm `nedl` tf`k

to esi qu`stgons edout tf` `xtre tesis oa kenej`k`nt enm tf` jegns tf`y woulm

fev` wfgcf tf`y kgjft a``l mgaagm`nt edout esignj tf` proa`ssgonel. Z` fev`

tf`r`aor` kem` r`n`w`m `aaorts to fev` our 425= worisfop projrekk` emv`rtgs`mto Zgltsfgr` Councgl op`retgonel t`eks.

]f` r`qu`sts aor ]f` D`gnj Ess`rtgv` wgtf Mgr`ct Reyk`ntsworisfop cek` arok

tf` orgjgnel r`s`ercf enm wes s``n dy sok` es e cfenc` to prectgs` siglls sucf es

esignj aor e r`-ess`ssk`nt oa n``m or l`erngnj to epproecf ej`ncg`s gn tf`

purcfes`r rol` retf`r tfen es e s`rvgc` us`r only. Gn aect gt prov`m l`ss populer gn

prectgc` 57 ett`nmenc`s - enm w` cenc`ll`m tf` lest on` tfroujf leci oa m`kenm so

tfgs wgll not d` gn our n`w projrekk`.

T`crugtgnj enm Kenejgnj R.E.swes elso populer 30 ett`nmenc`s enm a``mdecion tf`s` s`ssgons wes pertgculerly posgtgv` gn provgmgnj gnaorketgon p`opl` n``m`m gn

r`letgon to `kploygnj steaa e n`w sigll to d` l`ernt! Gt wes gkportent to fev` en

Gnm`p`nm`nt Lgvgnj Emvgsor `kploy`m dy Zgltsfgr`CGL ett`nm `ecf oa tf`s`

worisfops gn pertgculer d`ceus` oa tf` sp`cgagc l`jel r`qugr`k`nts oa `kploygnj steaa

`tc tfus sfowgnj tfet gnaorketgon provgm`m dy p``rs to `ecf otf`r wes not elweys

em`quet` gn gkpertgnj kor` t`cfngcel l`jel gnaorketgon.

Z` pglot`m e worisfop on Kovgnj enm Fenmlgnj aor R.E.s enm tf`gr @kploy`rs

wfgcf wes ett`nm`m dy 7 p`opl`, fela oa wfok w`r` R.E.s. Eltfoujf tfos` ett`nm`m

a`lt gt us`aul w` w`r` not `ntgr`ly setgsag`m wgtf gt. Qergous t`nsgons eros` edout tf`r`elgty oa R.E.s `xp`rg`nc`s wfgcf n``m`m m`elgnj wgtf gn conagm`nc` enm gt wes

mgaagcult to j`t tf` delenc` oa contrgdutgon d`tw``n tf` kovgnj enm fenmlgnj sp`cgelgst

pr`s`nt enm p`opl`s lgv`m `xp`rg`nc`. ]fgs gs pert oa e wgm`r m`det` edout wfet gs

epproprget` tregngnj outsgm` tf` `kploy`rs fok` aor tf` R.E. to pertgcgpet` gn es w`ll

es tfet provgm`m gn fous` dy tf` `kploy`r. Z` er` pert oa tf` Siglls aor Cer` netgonel

r`a`r`nc` jroup on p`rsonel essgstents looignj et tf` wgm`r gssu`s conn`ct`m wgtf

tfgs aor mgr`ct peyk`nts us`rs enm s`la aunmgnj p`opl`.

]eignj a``mdeci arok tfos` ett`nmgnj tf` gntromuctory worisfops enm d`gnj ewer`

tfet keny mgr`ct peyk`nt us`rs agrst d`jgn to purcfes` tf`gr cer` tfroujf ej`ncg`s

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d`aor` kovgnj on to `kploygnj tf`gr own steaa w` r`elgs`m tf`r` wes e jep gn our

worisfop provgsgon aor edout fela oa n`w mgr`ct peyk`nt us`rs. Z` fev` tf`r`aor`

m`sgjn`m e worisfop on Fow to Cfoos` enm Ps` en Ej`ncywfgcf wgll d`

evegledl` gn tf` Sprgnj oa 425=. Zfglst not keignj es keny m`kenms on us`rs enm

cer`rs es `kploygnj steaa mgr`ct, l`erngnj to n`jotget` wgtf en ej`ncy edout sp`cgagcn``ms enm kegntegn tf` quelgty oa tf`gr s`rvgc` gs not elweys es stregjftaorwerm es gs

et agrst tfoujft, pertgculerly ga tf` Mgr`ct Reyk`nt r`cgpg`nt fes pr`vgously lgni`m wgtf

tf` ej`ncy only es e us`r aunm`m dy Zgltsfgr` Councgl.

]f`r` w`r` sok` un`xp`ct`m l`erngnj pognts arok sok` ett`nmgnj tf` worisfops8

Sok` s`la aunm`rs aounm tf`k r`l`vent to tf`gr n``ms enm w`r` kost w`lcok`

to ett`nm tf` worisfops. Z` wgll tf`r`aor` emv`rtgs` kor` wgm`ly to tfgs jroup

gn tf` autur`. On` p`rson gnm``m aounm our worisfop emv`rtgs`m on our

w`dsgt` enm errgv`m et tf` worisfop wgtf no pr`vgous contect wgtf

Zgltsfgr`CGL!

Murgnj tf` worisfops s`rg`s, w` d`cek` ewer` oa tf` ett`nmenc` oa keny

aekgly cer`rs eccokpenygnj us`rs. ]fgs fgjflgjfts tf` gkportenc` oa tfos`

erounm Mgr`ct Reyk`nt r`cgpg`nts gn supportgnj tf`k enm f`lpgnj tf`k

gkpl`k`nt e n`w wey oa orjengsgnj tf`gr cer`.

Eltfoujf w` mgm not fev` e aorkel k`esur`, w` d`cek` ewer` oa per`nts gn

pertgculer wfo w`r` r`c`gvgnj Mgr`ct Reyk`nts aor tf`gr mgsedl`m cfglmr`n

usgnj tf` worisfops to sfer` `xp`rg`nc`s enm l`ern arok `ecf otf`r gn

gnaorkel conv`rsetgons. ]fgs fes l`m to en gnvgtetgon to per`nts wgtf cfglmr`n

wgtf mgr`ct peyk`nts to cok` toj`tf`r gn e r`juler support jroup.

Oat`n tfos` r`c`gvgnj e cer`rs sgttgnj s`rvgc` mgr`ct peyk`nt cek` to tf`

agrst worisfop seygnj tf`y went`m to unm`rstenm wfet gt wes ell edout enm

stet`m gn tf`gr `veluetgon tf`y now a`lt conagm`nt to s`t gt up tf`ks`lv`s. Arok

ods`rvetgon tf`y jr`w gn conagm`nc` et tf` worisfops enm coulm us`

trensa`redl` siglls to gkpl`k`nt tf` l`ss ermuous tesi oa usgnj tfgs peyk`nt

enm r`portgnj on gt.

Z` fev` not aorkelly `veluet`m fow keny worisfop pertgcgpents fev` kov`m on to

us` otf`r esp`cts oa Zgltsfgr` CGLs support s`rvgc` dut tf`r` gs f`ersey `vgm`nc`tfgs gs qugt` wgm`spr`em aulagllgnj on` purpos` oa tf` worisfops. E v`ry d`n`agcgel

un`xp`ct`m r`sult oa tf` worisfops fes d``n two n`w trust``s fev` hogn`m tf`

Doerm oa Zgltsfgr`CGL drgnjgnj tf`gr us`r enm cer`r `xp`rtgs` wgtf tf`k es w`ll es

otf`r siglls.

]f` projrekk` oa p``r des`m worisfops gnstgjet`m dy Zgltsfgr` C`ntr` aor

Gnm`p`nm`nt Lgvgnj es e aork oa support aor n`w Mgr`ct Reyk`nt us`rs, epp`ers to

d` aulagllgnj e n``m aor e proportgon oa Mgr`ct Reyk`nt us`rs enm tf`gr aekgly cer`rs.

]fgs gs pertly mu` to tf` cer`aul terj`tgnj oa pudlgcgty enm tf` evegledglgty oa ar``

trensport aor ell. ]f`y er` cost `aa`ctgv` enm tf`gr `kpfesgs on p``r l`erngnj enm

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`ncourej`k`nt gntromuc`s pertgcgpents to e n`w wey oa plenngnj support tf`y n``m

es w`ll es `ncourejgnj tf`k to mgp gnto otf`r aorks oa p``r support gn tf` autur`.

Z` provgm` e nukd`r oa otf`r p``r support projrekk`s sucf es on lgn`, e p``r

k`ntorgnj scf`k` enm e p``r support jroup n`twori to `nedl` pertgcgpents to

contgnu` tf`gr hourn`y oa teignj control es tf`y d`cok` lgi`ly lonj t`rk r`cgpg`nts oa

Socgel Cer`. ]f` gntromuctory worisfops aor n`w Mgr`ct Reyk`nt r`cgpg`nts provgm`s

e joom opportungty to gntromuc` tf`k to tf` renj` oa support tf`y er` `ntgtl`m to us`

eccormgnj to tf`gr curr`nt n``ms.

Sucf worisfops er` gnmgcetgv` oa tf` wey Socgel Cer` n``ms to kov` arok gts

`kpfesgs on tf` proa`ssgonels inow d`st to us`rs cen tei` control oa tf`gr support

dy l`erngnj arok otf`rs ga us`rs enm cer`rs er` to l`ern to fev` Cfogc` enm Control

gn tf`gr support enm tf`r`aor` tf`gr lgv`s.

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ERR@NMGV 5

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ERR@NMGV 4