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William H. Bowers – [email protected] H. Bowers – [email protected]
Other CommunicationOther Communicationwith Userswith Users
Cooper 35Cooper 35
William H. Bowers – [email protected] H. Bowers – [email protected]
TopicsTopics
Your Identity on the DesktopYour Identity on the Desktop Ancillary Application WindowsAncillary Application Windows Online HelpOnline Help ““Intelligent” AgentsIntelligent” Agents
William H. Bowers – [email protected] H. Bowers – [email protected]
Your Identity on the Your Identity on the DesktopDesktop Program nameProgram name
– Displayed in the title barDisplayed in the title bar Should include document nameShould include document name
– Shown in the launch buttonShown in the launch button– Can be truncatedCan be truncated
Program iconProgram icon– 16 x 16 used in title bar16 x 16 used in title bar– 32 x 32 used on desktop32 x 32 used on desktop
William H. Bowers – [email protected] H. Bowers – [email protected]
Ancillary Application Ancillary Application WindowsWindows About boxesAbout boxes
– Identifies program, version, buildIdentifies program, version, build– More for identification than More for identification than
information about the programinformation about the program– Could identify some application Could identify some application
featuresfeatures
William H. Bowers – [email protected] H. Bowers – [email protected]
Ancillary Application Ancillary Application WindowsWindows Splash screensSplash screens Easter eggsEaster eggs
William H. Bowers – [email protected] H. Bowers – [email protected]
Online HelpOnline Help
Reference for intermediate usersReference for intermediate users IndexIndex
– SearchableSearchable– ComprehensiveComprehensive
Shortcuts referenceShortcuts reference– Not usually implementedNot usually implemented– Provides listing of shortcut keysProvides listing of shortcut keys
William H. Bowers – [email protected] H. Bowers – [email protected]
Online HelpOnline Help
OverviewOverview– Scope, effect, power, positives, Scope, effect, power, positives,
downsidesdownsides Modeless helpModeless help
– Tool tipsTool tips
William H. Bowers – [email protected] H. Bowers – [email protected]
Online HelpOnline Help
WizardsWizards– Attempt to guarantee successAttempt to guarantee success– Series of dialogsSeries of dialogs– Asking is not the same as providing Asking is not the same as providing
choiceschoices– Devolve into series of confirmationsDevolve into series of confirmations
William H. Bowers – [email protected] H. Bowers – [email protected]
““Intelligent” AgentsIntelligent” Agents
MS Office ClippyMS Office Clippy AnthropomorphicAnthropomorphic Increases user’s expectationsIncreases user’s expectations Quickly become frustratingQuickly become frustrating
William H. Bowers – [email protected] H. Bowers – [email protected]
Questions & DiscussionQuestions & Discussion
