Upload
jithendra2
View
201
Download
4
Embed Size (px)
Citation preview
Enterprise Java Application Management
Dick WilliamsPresident and CEOWily Technology
2Copyright ©2003 Wily Technology, Inc.
Agenda
Who is Wily
The Business Challenge
Case Studies
Conclusion
3Copyright ©2003 Wily Technology, Inc.
Who is Wily Technology?
Wily Technology enables enterprises to keep large scale, business-critical Java applications running at peak performance.
Wily’s solution monitors a running Java application and identifies performance problems and bottlenecks as they occur.
We pinpoint the exact cause of the problem so that it gets fixed fast, before it affects the user experience.
Our customers can virtually eliminate slowdowns and Java application failures.
Founded in 1998, Wily is the leader in Enterprise Java Application Management
4Copyright ©2003 Wily Technology, Inc.
Gartner, Inc. Magic Quadrant
Wily placed in leader quadrant in Gartner, Inc.’s J2EE Application Server Magic Quadrant
• Wily's Introscope was among the earliest entrants in the J2EE application server management marketplace.
• Wily pioneered the development of an instrumentation technique known as ‘byte code instrumentation,’ which provides for deep performance metric granularity.
• Wily has a high degree of recognition within the industry, and a growing and increasingly loyal installed base.
• Wily also enjoys extensive relationships with the two largest J2EE application server providers, BEA Systems and IBM, which often recommends its products.
Gartner, Inc., May 6, 2003
5Copyright ©2003 Wily Technology, Inc.
A Few Wily Customers
Financial Services• ABN Amro• Bank of America• Board of Trade Clearing Corp.• Credit Suisse First Boston• Discover Financial• Depository Trust & Clearing• Experian• Fannie Mae• Fidelity• Franklin Templeton• HSBC plc• ING BHF Bank• JP Morgan Chase• Lehman Brothers• Prudential Financial• Royal Bank of Canada• The Northern Trust• The World Bank• TIAA-CREF• Trans Union• UBS Warburg• Wells Fargo
Health Care• Australia Health Commission• Blue Cross Blue Shield • CareMark• Kaiser Hospitals
Media• Cox Interactive• Knight Ridder• Time
Industrial• GE Medical• Goodrich Aerospace• Norfolk Southern • Harley Davidson
Government• Canada Post• Cal. Franchise Tax Board• U.S. Dept. of Education• U.S. Patent & Trademark Office• U.S. Social Security Admin.• U.S. Treasury Department
Services• Ahold• Argos• Federal Express• Hewitt Associates• Home Depot• Lexis-Nexis • PG&E• Robert Half International• Starwood Hotels• Waste Management
Insurance• AIG• American Family Insurance • Chubb• Federated Mutual Insurance• Geico• Harleysville Insurance• John Hancock Insurance• Liberty Mutual Insurance• Primerica Life Insurance• Sentry Insurance
Technology• HP Brasil• Intel• Manheim Interactive• Unisys
Telecom• BellSouth• Cingular• I3 Mobile• SBC Communications• SK Telecom• Sprint• Telenor• Telstra• Vodafone
Partial list as of May 2003
6Copyright ©2003 Wily Technology, Inc.
Wily Partner Ecosystem
IntegrationAlliances
IBM Global Services
BusinessPartners
PlatformAlliances
7Copyright ©2003 Wily Technology, Inc.
Availability and Performance Management: The Challenge of eBusiness
Business Goal:
Obstacles:
Solution:
A Predictably Superior Customer Experience
• Slow or inconsistent end user response time
• User traffic outgrowing application infrastructure
• Steep performance drop-off during traffic burst
• Unpredictable user behavior not modeled in QA
• Abandoned user transactions & sessions
• 3rd party services not meeting performance requirements
• Mis-configuration of Application Server or OS
Manage what is under your control —The Application…
8Copyright ©2003 Wily Technology, Inc.
The Cost of Poor Online Service
Poor online service -> Unhappy customers
Poor online service -> 80% less likely to buy
20% of customers are lost forever
Poor online service degrades the entire brand
Significant repercussions
9Copyright ©2003 Wily Technology, Inc.
Key Success Factors for Application Management
Availability• Meet / exceed Service Level Agreement (SLA)
• Maintain services 24x7
• Eliminate unplanned outages
Performance• Meet / exceed business objectives
• Execute high volume transactions
• Deliver superior response time
Control• Quality of Service (QoS)
• Cost and resource utilization
• Management process
10Copyright ©2003 Wily Technology, Inc.
Bridging the Application Management Gap
Production & HostingDevelopment & QA
Application Roll-outs
Process OrientedProblem Handling
11Copyright ©2003 Wily Technology, Inc.
The Problem: Managing Complex Enterprise Applications
Web Servers
App Server DatabaseServers
SecurityServers
BackendSystems
CICS
Where’s the Problem?Application code?Hardware?Web App Server?Database Server?Mainframes?Security Systems?Internet traffic?
Customer complaining about slow response!
Enterprise Web
ApplicationsMQSeries
12Copyright ©2003 Wily Technology, Inc.
Bridging the Application Management Gap
Production & HostingDevelopment & QA
Application Roll-outs
Process OrientedProblem Handling
Production & HostingDevelopment & QA
Dev Doing Monitoring
Can’tRecreateProblem
Can’t Control
Application
ForcedRestarts
Ops Doing Debugging
Delayed Rollouts
Cross-Department Finger Pointing
Application Rollbacks
Vendor ConflictEmergencyBridge Calls
13Copyright ©2003 Wily Technology, Inc.
The Solution: Management Visibility for Production Applications
z
Customers
Internet
Web Servers
Database Systems
CICS/IMS on Mainframe
MQ SeriesNetwork
Back-EndServers
Web Application Servers
JVM
Application Server
J2EE Application
Servlet EJB MQ / Tuxedo
JDBC
CICS
File and Network I/OMemory
JDBC PoolsEJB PoolsThread Pool
14Copyright ©2003 Wily Technology, Inc.
Why customers choose Wily
Reliable, proven company with a high-touch support approach
Delivers value across the IT organization.
Fast implementation -> shortest time to value.
Same product across all platforms — manage anything Java.
Whole application visibility with minimal overhead.
The J2EE application performance leader.
Wily delivers the quality and value they promise.
15Copyright ©2003 Wily Technology, Inc.
The Northern Trust
Northern Trust is a leading financial services firm managing:• $1.66 trillion in trust assets,
• $496.4 billion in global custody assets and manages
• $300 billion in assets for customers in 37 countries
Environment: More than 90 J2EE applications, BEA WebLogic on SunSolaris
Introscope purchased in 1999 to provide an operations view for J2EE applications
Today, 80+ Introscope Agents reporting 95,000 metrics
Introscope is used to detect application problems in QA and in Production
“During the past three years The Northern Trust has found many different ways to utilize Introscope to provide added return on investment above and beyond production monitoring and problem detection.”
— Northern Trust Company
16Copyright ©2003 Wily Technology, Inc.
Hewitt Associates
Global human resources outsourcing and consulting
Application: Your Benefits Resources, online employee benefits portal serving more than 200 Hewitt corporate clients
3500 concurrent users average, 7000 at peak
200+ unique application instances on 200+ JVMs; WebSphere on Solaris
Rate of change: 20 re-deployments/day average
5 Application management regions: • Dev – QA – Build Mgmt. – Stress Test – Production
Introscope monitors application and WebSphere 24x7, across the lifecycle, by using common instrumentation and views across all regions
Introscope integrated with Tivoli for alerts and trouble tickets with a centralized operations center
17Copyright ©2003 Wily Technology, Inc.
Wells Fargo Bank
Wells Fargo (NYSE: WFC) is a diversified financial services company — providing banking, insurance, investments, mortgage and consumer finance from 5,800 locations. Wells Fargo has $370 billion in assets.
Introscope is used in 4 divisions of Wells Fargo including Infrastructure, Wholesale, Retail and Mortgage.
Introscope is used by the Wholesale group to test, deploy and monitor more than 90 applications running in their WebLogic environment
18Copyright ©2003 Wily Technology, Inc.
Wells Fargo Application Lifecycle
DEV
DEV Integration Test
User Accept Test
PRODUCTION
DEVELOP TEST VALIDATE
Information SharingInstallation and
ConfigurationDocumentation Application Profiling Capacity Planning
Performance Analysis
UAT Load/StressTest Reporting
Performance Trend Analysis
SLA Monitoring
Second Level Support
Goal
Rational toolsIDE
Profilers Introscope Introscope
SIT UAT PROD
Application Development Lifecycle Support
•Software Architecture: Software Standards and Best Practices
•Enterprise Initiation: Environmental Standards and Best Practices
•Self-Service Development: Automated self-deployment
•Software Profiling•Administration•Self-service Development: Automated self-deployment
•Performance Tuning and Analysis
•Capacity Planning
•SLA Monitoring•Performance Reports•Historical Analysis•Capacity Planning
19Copyright ©2003 Wily Technology, Inc.
Web Application Server Market
Application Platform Suites• IBM, BEA, Oracle, & Fujitsu
Web ApplicationServers
ApplicationServerPortals
IntegrationSuites
IonaTibco
Sun
Plumtree
APS organic growth ~22% CAGR
20Copyright ©2003 Wily Technology, Inc.
Wily supports Application Platform Suites
Portal Integration
Application Server
21Copyright ©2003 Wily Technology, Inc.
Summary
Java/J2EE is the platform for progressive IT organizations worldwide • The standard for mission-critical enterprise applications
• Deployments are rapidly increasing
• The APS market is growing
Java Application Management meets a critical business need • Poor performance can seriously impact the enterprise
• You need to ensure application availability, performance and control
• Wily is the worldwide leader in Java Application Management
Wily looks forward to working with you• To help you increase quality of service
• To help you achieve your business and IT goals
22Copyright ©2003 Wily Technology, Inc.
Wily and IT Frontier
Wily Technology and IT Frontier have teamed to provide the very best solution
and service to customers in Japan
23Copyright ©2003 Wily Technology, Inc.