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Using Outside Sources to Assist Using Outside Sources to Assist with Telecom Cost Reductionwith Telecom Cost Reduction
Jerry Pollio, Managing PartnerJerry Pollio, Managing PartnerSchooley Mitchell Telecom ConsultantsSchooley Mitchell Telecom Consultants
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AgendaAgendaIndustry Turmoil and Confusion
Budgets and Challenges
What can a Third Party Do to Help?
Third Party Value Proposition
Choices in Third Party Business Models
The Schooley Mitchell Way
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Telecom ConfusionTelecom Confusion Multiple Rates, Tariffs,
Contracts, Plans Constant Technology Changes Mergers, Acquisitions,
Bankruptcies Constant Change among
Vendors Thousands of Disparate Billing
Platforms Extensive Billing Errors Differences – State By State
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Multiple ServicesMultiple Services Local ServiceLocal Service VoIPVoIP WirelessWireless Long DistanceLong Distance Data (WAN)Data (WAN) Remote AccessRemote Access InternetInternet Calling CardsCalling Cards Audio, Video, Web ConferencingAudio, Video, Web Conferencing PagingPaging Web Hosting / Co-locationWeb Hosting / Co-location Network Security, Data Backup, Network Security, Data Backup,
Disaster RecoveryDisaster Recovery
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Budget ProcessBudget Process Manage & Fund Important InitiativesManage & Fund Important Initiatives
Understanding the Issues – Prioritize Understanding the Issues – Prioritize Projects Projects
Limited Internal ResourcesLimited Internal Resources
Phone by Phone, Line by Line, Phone by Phone, Line by Line, Feature by Feature Analysis to Create Feature by Feature Analysis to Create Found MoneyFound Money
Optimization is a Challenging Process Optimization is a Challenging Process
Maintaining VigilanceMaintaining Vigilance
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Why Get Third Party Why Get Third Party Assistance?Assistance?
Independent & Objective Independent & Objective ReviewReview
Free up Internal Resources for Free up Internal Resources for More Strategic and Critical More Strategic and Critical InitiativesInitiatives
Hire Experts Who Will Do the Hire Experts Who Will Do the Work For YouWork For You
Focus on Core CompetenciesFocus on Core Competencies
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What Can a Third Party What Can a Third Party Do?Do?
Identification of Billing ErrorsIdentification of Billing Errors Conduct Price NegotiationsConduct Price Negotiations Help With Technology Platform and Help With Technology Platform and
Vendor SelectionsVendor Selections Implementation/Project ManagementImplementation/Project Management Continuing OptimizationContinuing Optimization Ongoing Support (Single Point of Ongoing Support (Single Point of
Contact)Contact) Resource for All Telecom- Related Resource for All Telecom- Related
Subject MattersSubject Matters
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Billing ErrorsBilling Errors
81% of Surveyed Organizations Incurred Billing Errors
Looks the Same, Weighs the Same – Pay It
Elimination of Redundant Services
Are you Provisioned for Are you Provisioned for What You Need?What You Need?
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Price NegotiationsPrice Negotiations Tools to Understand Best-in-Tools to Understand Best-in-
Class Price Points by Vendor Class Price Points by Vendor and Service Categoryand Service Category
Understanding a Carrier’s Understanding a Carrier’s Financial Approval ProcessesFinancial Approval Processes
Bundling of Services vs. Best Bundling of Services vs. Best In BreedIn Breed
Does your Rep Really Know Does your Rep Really Know the Best Price?the Best Price?
Fishing versus KnowingFishing versus Knowing
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Ongoing VigilanceOngoing Vigilance Once Your Environment Gets
Optimized Keep It That Way
Know the Agenda of Who You Hire
Keep Apprised of New Technologies / Trends
Bill Review for Accuracy
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Customer SupportCustomer Support Coordination of Implementation / Project
Management One Point of Contact to Deal with All Carriers
and Service Issues Subject Matter Expertise Across a Wide Range
of Services Understanding of the Client’s Entire Telecom
Environment Validate Savings/Bill Accuracy on a Monthly or Validate Savings/Bill Accuracy on a Monthly or
Quarterly BasisQuarterly Basis Stay on Top of Industry Trends, FTC Rulings, Stay on Top of Industry Trends, FTC Rulings,
Vendor Shake-UpsVendor Shake-Ups
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Unbiased ExpertiseUnbiased Expertise
Industry Knowledge Without Industry Knowledge Without Being SoldBeing Sold
Right Product, Right Supplier, Right Product, Right Supplier, Right PriceRight Price
Apples-to-Apples Apples-to-Apples ComparisonsComparisons
Objective AdviceObjective Advice
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Choices in a Third Party ModelChoices in a Third Party ModelTelecom Agent/BrokerTelecom Agent/Broker Can Explore a Variety of Can Explore a Variety of
SuppliersSuppliers One Point of Contact for One Point of Contact for
SupportSupport Thorough Industry Thorough Industry
Knowledge Knowledge Paid by Suppliers as a Paid by Suppliers as a
Percentage of Current Percentage of Current Spend / Partial Spend / Partial Contingency or Retainer Contingency or Retainer FeesFees
Independent ConsultantIndependent Consultant Can Review Any Supplier
– No Ties to Carriers One Point of Contact for One Point of Contact for
SupportSupport Thorough Industry Thorough Industry
Knowledge Knowledge Contingency Based Fees
– Only Paid if Costs Go Down
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Who Is Schooley Mitchell?Who Is Schooley Mitchell? Largest Independent Telecom
Consulting Firm in North America
60+ Locations Across United States, Canada & Caribbean
Established in 1980
Millions of Dollars of Client Telecom Expenditures Under Management
Average Savings of 23-28%
Independent & Objective
Price Benchmarking Tools
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Key AdvantagesKey Advantages Vendor IndependenceVendor Independence True ObjectivityTrue Objectivity 60+ Consultant Offices – Wide 60+ Consultant Offices – Wide
Range of Subject Matter Range of Subject Matter ExpertiseExpertise
Specialized Tools – Price Specialized Tools – Price Benchmarks From Thousands of Benchmarks From Thousands of ClientsClients
No Risk, Results Oriented No Risk, Results Oriented Business ModelBusiness Model
Congruent Agenda With ClientCongruent Agenda With Client
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Thank You!