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Why Behavioural Safety ?
Clive WaringSHE GroupSOG Ltd
www.shegroup.co.uk
Purpose of Presentation
Why Behavioural Safety ?
• Why behavioural safety is important• Benefits of changing culture
• A proven process for affecting change
Elements of Successful SHE
Management
Standards
Procedures Communication
Risk
Assessments
Engineering
Controls
Policies
Audits
People
PPE
DesignProcedures
LEGISLATIVE
BUSINESS PROTECTION- SOME LEADERSHIP
MANAGEMENT OWNERSHIP- SOME INDIVIDUAL
TEAM OWNERSHIP & PERSONAL ACCOUNTABILITY
Management accountability
SHE Training
SHE Procedures & Instructions
Auditing
Safe Auditing
Beliefs & Values
Personal Accountability
SHE Charters
Team Accountability
SHE Excellence
TOOLS
MANAGEMENTWORKFORCE
DESIGN PROCEDURES BEHAVIOUR
THE JOURNEY TOSHE EXCELLENCE
Poorperformance
Goodperformance
What is SHE Culture ?
The behaviour, beliefs and values of a group of people.
Accepted by the people A way of life Custom and practice Passed on by communication and
imitation
Successfully Implementing a Culture Change
A simple six step approach
1) Strive for continuous improvement
2) Management buy in
3) Pick your “Champions”
4) Motivate staff to make a change – ‘Deal With It’5) Keeping it alive
6) Measuring success
Successfully Implementing a Culture Change
1) Strive for continuous improvement
Where do want to be ?
Where are you now ?
Measure, compare
HSE culture survey
Where Do You Want to Be ?
People and their well being is a number one priority
A just culture not a blame cultureOpenness between Managers and workforceCommitment of all to continuous improvement
Successfully Implementing a Culture Change
2) Management Buy In
Need to understand your managers / organisations beliefs
Organisational Behaviour
Macho Culture
Values – Earn money, get the job done
Beliefs – Risk is unavoidable
Attitude – Rules only there to cover backsides
Behaviour – Improvise, get job done at all costs
Organisational Behaviour
“Ostrich” Culture
Values – Just earn a living
Beliefs – No accountability for safety
Attitude – No conviction. Will accept unsafe behaviour if it doesn’t impact
on them
Behaviour – Reactive. Safety of others is not my business
Organisational Behaviour
Safety Excellence
Values – People should not have to suffer pain
Beliefs – Accountability for safety
All accidents can be prevented
Attitude – Intolerance of unsafe behaviour
Behaviour – Proactive. Look out for others
Successfully Implementing a Culture Change
2) Management Buy In
How Can You Persuade Managers to Buy in ?
Costs of accidents
What do your staff want to see
Give them clear roles / responsibilities
What Do Your Staff Want to See ?
• Commitment and leadership by example
• Management visibility
• Safety coming before output
• Committed resources
• An open, supportive and trusting attitude
• Actions completed
• A clean, comfortable and safe working environment
Identify a process driver for each area
to ensure effective implementation to encourage active workforce
involvement to measure the success of the project
Successfully Implementing a Culture Change
3) Pick Your “Champions”
Successfully Implementing a Culture Change
4) Getting Staff to Buy In
Identifying attitudes and influencing them
Influenced by degree of management buy in - Don’t expect your staff to change their behaviour until they see management change theirs.
Successfully Implementing a Culture Change
4) Getting Staff to Buy In
Identifying attitudes and influencing them
Motivational workshops
Influenced by degree of management buy in - Don’t expect your staff to change their behaviour until they see you change yours.
Getting Staff to Buy In
Motivational Workshop – Example of Good Practice.
‘Deal With It’ ® workshopDealWith
It
®
‘Deal With It’ ® workshop
DealWith
It
®
Interactive, enjoyable three hour workshop
Individuals explore the balance between benefits andConsequences
Allow people to realise that safety benefits them asIndividuals
Helps motivate people to behave safely
Consequences
Benefit
‘Deal With It’ ® workshop
• personalpersonal• hard-hittinghard-hitting• fun / memorablefun / memorable• effects are measurableeffects are measurable
DealWith
It
®
Is extremely successful because Is extremely successful because
it is…………it is…………
Deal with Deal with your ownyour own behaviour behaviour
Never turn a blind eye to a Never turn a blind eye to a
hazardous conditionhazardous condition
OrOr
The actions of othersThe actions of others
DealWith
It
®‘Deal With It’ ® philosophy
Measurable – how?
Reduced accidents and hence business costs
People more motivated & taking personal responsibility (work and home)
People became evangelists –they openly challenged others, and ‘spread the word’
Improved morale
Peoples behaviour changed – instinctively safer
DealWith
It
®
Recognising an opportunity
• Has been delivered to over 100 companies
• Has made a significant impact within those companies who have used it
DealWith
It
®
Deal With It’ Deal With It’ ®®
•Was been packaged into a marketable productWas been packaged into a marketable product
199860 peoplein Runcorn2 trainers1 course
2005>5000 people in UK>20 trainersFull behavioural programme
2006 >15,000 people WorldwideDWI Licensed
Has been translated intoOver 20 languages
How has it grown ?……DealWith
It
®
Successfully Implementing a Culture Change
5) Keeping It Alive
Self Observation tools
Further training – “Approaching People”
Create opportunities for individual involvement and participation
Safe Visits / management involvementUpward Feedback / 360 degree feedback
Successfully Implementing a Culture Change
6) Measuring Your Success
Key safe behaviours
Key safe behaviours
Identify your own, either as a company or for each work area
Always wear eye protection on plant Always risk assess the job before you start Report all near misses and get to the root cause of all accidents Don’t rush Managers to visit their work areas once per week to talk about safety
Successfully Implementing a Culture Change
6) Measuring Your Success
Feedback from Safe Visits and Self Observation
Key safe behaviours
Typical Data Trends
0
10
20
30
40
50
60
PPE Issues potential forcuts andabrasions
Noise issues Slips, tripsand falls
Fire Safetyissues
Workequipment
issues
Potentialexposure tosubstances
Successfully Implementing a Culture Change
6) Measuring Your Success
Feedback from Safe Visits and Self Observation
Key safe behaviours
Revisit Culture Survey
Q1 I get the impression it is
OK to break safety rules
some of the time
Q2 I have seen safety rules
being broken
30
% agree
Before
2 After 0
81
% agree
Before 100
53
After
Culture survey
belief influences behaviour
Successfully Implementing a Culture Change
6) Measuring Your Success
Feedback from Safe Visits and Self Observation
Accident statistics
Key safe behaviours
Revisit Culture Survey
DealWith
It
®SOG Incident data
DEAL WITH ITDEAL WITH IT®® workshop completed workshop completed
0102030405060708090
1997
1998
1999
2000
2001
2002
2003
2004
2005
Increase in the Near misses reportedIncrease in the Near misses reported
Accidents significantly reduced !Accidents significantly reduced !
Benefits of Implementing a Behavioural Safety Programme
Improved safety culture
Motivates staff to take personal responsibility
Improves morale
Reduced costs and downtime
Benefits of the ‘Deal With It’ ®Programme
Unique and innovative
Established and proven to make a difference
Can be tailored to meet your needs
Simple and non bureaucratic
Been developed by customer need
DealWith
It
®
Some Companies who havebenefited from ‘Deal With It’ ®
IneosWarburtonsShell (various Depts)ICIOwens CorningKraft FoodsDulux Decorator CentresApplied Biosystems
• GuinnessGuinness• Shell GlobalShell Global• AveciaAvecia• MacFarlane SmithMacFarlane Smith• Foxes biscuitsFoxes biscuits• CadburyCadbury• McAlpineMcAlpine• UnivarUnivar• NalcoNalco
DealWith
It
®
We believe……
The safest companies in theworld are only as safe as thepeople within them !
DealWith
It
®
