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Who WhyTime & Questions
Introduction
The Kings FerryAboutExisting Commuter Services
Commuter OfferingVehicle SpecificationTimetableTicket Options / Prices
North SomersetThe Commuter SoupSurvey ResultsLaunch & Promotion
Delivering SustainabilityThe Kings FerryConnectionsNational Express
Contents
• Largest coach commuter service UK
• 36 services daily into London from North Kent
• 1300 passengers daily
• 188 pick ups in North Kent
• 16 drop / pick up across London
Existing Services
65% of Customers have used service for over 5 years
92% of Customers feel we deliver good value for money
48% Travel on annual season ticket
15% of users previously used car
Existing Services
iPhone/iPad App Real-time tracking & stop finder View coach locations online
Instant alerts via twitter Service updates via email Offers and promotions through social media
Existing Services
Commuter Soup
Cost and Time
Balance
Transport Difficulties
Commuter Migration
Commuter Soup
CarTrainCar-shareBusOthers
85% of responders currently travel by car
£500-£1K£1k - £2k£2k-£3k£3k - £4k£4k +
46.9% of responders see their current cost of commuting between £1000 and £2000
Before 7am
7-9am
9-10am
10am +
85.4% of responders arrive to work between 7am and 9am
Survey Results
Means of travel Cost of commuting Arrival time
Motoring Costs
Driving Cost* Fuel Per Annum
Portishead £1794
Clevedon £2132
Weston-Super-Mare £3014
*Source: AA motoring cost 2013
• Service Launch 4th November 2013
• November & December Promotion – Free travel for registered users
• On Board Engagement Champions for first weeks
• Introductory Press & VIP Launch Late October
• Local Press & Radio
• 10% off NX travel for season ticket holders
• Road Shows Leading up to launch
Boarding PassJune 2013
Launch & Promotion
“Free travel for registered users”
Vehicles
• Comfortable reclining seats• Air conditioning• Wi-Fi• Power sockets at each seat• Customer toilet• Extended Seat pitch• Three-point seat belts• Alcolock• GPS Vehicle Tracking• A wheelchair lift• A drivers telephone• Driver PA (for safety and other announcements)• CCTV (8 cameras)
Vehicles Specification
North Bristol
Weston-Super-Mare
Clevedon
Portishead
Routes and Maps
AM Departures PM Departures from Bristol to:
Weston Super Mare C1 C2 C3 C4
Locking Road Car Park 0615 0645 0715 0805
Clevedon 0641 0711 0745 0831
Aztec West 0657 0730 0807 0856
Timetables
Portishead C5 C6 C7 C8
Down Rd 0645 0745 0815 0900
Aztec West 0708 0810 0840 0932
Portishead C5 C6 C7 C8
1600 1645 1715 1830
W-S-M/ Clevedon C1 C2 C3 C4
1610 1715 1800 1820
DRAFT* Only showing key departures and arrivals
Locking Road
Ashcombe/Laburnam Road
Milton/Borough Arms
Milton/Chelswood Avenue
Worle/Annandale Avenue
Worle/Station Road
Worle/Summer Lane
Summer Lane/Thorn Close
Worle Station P&R
Churchland Way
Scott Elm Drive
Clevedon
Down Rd
Channelview Rd
Downside
Combe Rd
Waitrose
Callingale Way
Weston super Mare / Clevedon Portishead
C1 C2 C3 C4 C5 C6 C7 C8
Routes
Filton
Stoke Gifford
Patchway
Cribbs Causeway
Aztec West
Aztec WestRolls RoyceAirbusAir Balloon PHMOD M5
M4
M32
A38
A4174
Bristol North Fringe
Routes
UWECribbs Causeway
Under Consideration
Log on
Register / Top Up
Membership Card
Card scanning
(on-board)
E wallet
Boarding PassJune 2013
Terms & Conditions
Signature
This card has no cash value and remains the property of The Kings Ferry Ltd. It is issued in accordance with our terms and conditions, which are available on requestYou will be required to present this card on boarding to verify your
Online Ticketing – E Wallet
Annual 4 WeeklyWeeklyDay Return
Periods
Carnets/Journey CreditsSingles10 - 3940+ Weston Super Mare
24/11/2013Single
Bristol
Boarding PassJune 2013
Ticket Options
Based on Annual Season Period*
Departure Weston S Mare Clevedon Portishead
Annual £1890 £1850 £1650
Per Day £7.50 £7.35 £6.55
Per Journey £3.75 £3.68 £3.28
* Based on 252 commuting days per annum
Based on 4 Weekly Season Period*
Departure Weston S Mare Clevedon Portishead
4 Weekly £195 £190 £170
Per Day £9.38 £9.00 £8.10
Per Journey £4.69 £4.50 £4.05
* calculation allows for bank holidays
Introductory Promotional Fares
Day Return £10
Single £7.00
Ticket Pricing
The Kings Ferry• Established in 1968
• Quality hire coaches and luxury VIP services.
• Largest Coach Commuter Service into London
• Awarded the Best British Coach Operator more than six times
• Acquired by National Express Group PLC in 2007
Delivering Sustainability
• Fleet of 69 vehicles ranging from 19-77 seat vehicles including Luxury VIP coaches
• Preferred operator of many professional football clubs including Premiership teams Fulham and Norwich
• Vision and Values drive performance and customer service
Connections
• Born from the requirements of larger national customers of The Kings Ferry such as the Metropolitan Police and the BBC expressing a need for a single source for corporate coach hire.
• National and International coach travel management provider.
• Customers can benefit from getting the best available market price.
• Operates from a dedicated division within The Kings Ferry Limited.
• Provided 1 Million Police Officer movements during the London 2012 Olympic Games
• 300 coach movements for the 2011 & 2013 Champions League Final.
Delivering Sustainability
• More than a million customers use Bristol coach station every year
• There are over 200 daily destinations from Bristol coach station
• The top 3 journeys are London, Heathrow and Birmingham
• Our industry-leading fleet is modern with leather seats and business-class leg-room
• We are an affordable means of travel and journey times are surprisingly fast too with many journey times comparable to train (Bristol-London 2hr 20, Bristol-LHR 1hr 55)
• Comfort and convenience provided by our drivers helping passengers with luggage
• Newly-launched Coach Tracker, provides real-time information on our services
What Next?
National Express
We offer bespoke daily timetabled services for Corporate Clients. The key benefits of Coach versus Rail are:
• Cost Effective vs Rail• Direct Door to Door• Competitive Journey Time• Secure environment for employees - confidentiality • Comfort• Environmental – reduced CO2. Coach has half the CO2 emissions
compared to train
Do your employees travel regularly to a sister site?Does your company spend considerable sums on train travel?
National Express
Is your travel budget under constant scrutiny?• Coach costs are very competitive versus the train• It only takes a few people to switch from using the train to a bespoke coach before
your business starts saving • Journey times are competitive and employees can sit back and relax or work in a
comfortable, secure environment
Journey Time comparisonsOrigin Destination Rail Coach
Time (mins) Peak Off Peak Connx Time (mins) Connx NX Cost
Bristol London, Whitehall 130 £179 £84 2 175 Direct £5
Bristol High Wycombe 181 £200 £59 3 150 Direct
Bristol Portsmouth 165 £194 £42 0 175 Direct £5.50
Bristol Birmingham 94 £94 £49 1 115 Direct £5.50
Bristol Plymouth 145 £60.70 £51.50 1 170 Direct £8.50
• Company Intranet / Company Account Solutions
• Commuter Survey www.thekingsferry.co.uk/news/North-somerset-commute
• Road Shows
• Contact Us
• Marketing opportunities: [email protected]
• Sales opportunities: [email protected]
• General / other: [email protected]
What Next?
What Next?
www.thekingsferry.co.uk/commuter-services
