Who Broke My Cloud?

Ian WatersDirector of Solutions Marketingiwaters@thousandeyes@iawaters

2© 2019 ThousandEyes Inc. All Rights Reserved.

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The Rise of the Modern Network

Gartner, Market Insight: Cloud Computing's Drive to

Digital Business Creates Opportunities for Providers

It Used to Be that You Controlled Everything

On-premises, IT-controlled monolithic

Branch OfficeBranch Office

Branch Office

Branch Office

Data Center

CRM

ERP

Flow

PCAP

SNMP

Productivity

CRM

ERP

PCAP

SNMP

Productivity

Flow

Now Your World Has Changed Dramatically

Branch OfficeBranch Office

Branch Office

Branch Office

Data Center

CRM

ERP

Flow

PCAP

SNMP

Productivity

Cloud-based, Internet-dependent, distributed

Customer

DNS Provider

User

SaaS

IaaS

CDN

CDN

DNS

DNS Provider

Security Provider

Remote Worker/Device

IoT Device

API

IaaS

Branch OfficeBranch Office

Branch Office

Branch Office

Data Center

Office 365

Salesforce

SAP Cloud

5© 2019 ThousandEyes Inc. All Rights Reserved.

IT Owns Every

Connected Experience

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6© 2019 ThousandEyes Inc. All Rights Reserved. @ThousandEyes© 2019 ThousandEyes Inc. All Rights Reserved.

Demo

Operations Processes Change in the Cloud

IT Assets You Don’t Control

Evidence Escalate??

IT Assets You Control

Find Fix

Implement a Cloud Readiness Lifecycle

Baseline

performance

and define

success KPIs

READY

Improve MTTR by 90% prevent

service desk costs from spiking

OPERATE

Improve cloud,

SaaS and

SD-WAN project

success ratesDEPLOY

v

Digital Experience Intelligence for Industry Leaders

4 of the 5Top UK Banks

70+Fortune 500

Companies

20 of the 25Top SaaS Companies

8 of the10Top Global

Software Companies

ThousandEyes Customers

Software and Services Financial Services Retail and eCommerce

Healthcare Media and Entertainment Education

Telecommunications Cloud Provider Gaming

Empowering data-driven

decisions in the cloud