What’s Inside - Reverse Logistics Association · What’s Inside Schedule Speakers Bio’s ... Strategies Service Parts Inventory ... VP Global Services, Flextronics reverse logistics

Monday February 4 - Wednesday February 6, 2008RLA Las Vegas Conference & Expo

Sunday February 3 - Wednesday February 6, 2008

What’s InsideScheduleSpeakers Bio’sUpcoming ExpoMap

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Page 14-15Page 18-19

Companies from Asia, South Pacific, Europe and many other international delegates will be in attendance.

ODMs, OEMs, Branded Companies and Retailers will be looking for 3PSPs that can manage Reverse Logistics in North America and Europe, along with identifying Reverse Logistics solutions for the Far-East.


ConFErEnCE SChEdUlE

rlA FooTBAll PArTYMezzanine Level

3:00PM-7:00PM

SUNDAY - FEBRUARY 3, 2008

MONDAY - FEBRUARY 4, 2008

3rd rlA Annual Golf Tournament - Badlands Golf ClubWorkshops

8:00 AM-1:00PM8:00 AM-5:00PM

8:00AM-9:30AM

10:00AM-11:30AM

12:30PM-2:00PM

2:30PM-4:00PM

1:00PM

1:00PM- 2:00PM

2:00PM- 3:00PM

4:30PM- 5:30PM

6:00PM- 9:00PM

8:30AM9:30AM

10:00AM

10:30AM11:30AM-1:00PM

1:00PM

Andrew Katcherroom 1

TrACK A

room 7room 2 room 3 room 4 room 5 room 6Dr.ir. Harold KrikkeMichael BlumbergGailen Vick Paul Rupnow William K. PollockMike Shelor & Roy Steele

EXhIBIT hAll oPEnSrlA Industry Committees - open discussions

Chairperson: Matt McGrath,VP New Business Development, CLS

Apparel Industry

TrACK B TrACK C

Chairperson: Lee Norman,Sr Manager Enterprise Returns Management, Clear OrbitInformation Technology Solutions

TrACK A

Chairperson: Larry Maye,Sr Director RL Global Repair & Logistics, Palm

Wireless Communications

Chairperson: Ken Jacobsen,VP Business Development, Connexus

reverse logistics Standards

TrACK B TrACK C

Chairperson: Don Rombach,VP Damage Research Team, GENCO

Food & Beverage Industry

TrACK A

Chairperson: Chris Fabian, PresidentProfessional Service Solutions

retail Consumer Products

Chairperson: Michael Blumberg,President, Blumberg Advisory Group

Medical/Pharmaceutical Industry

TrACK B TrACK C

Chairperson: Ed Inal,Sr Director Service Operations, Western Digital

data Storage

TrACK A

Chairperson: Mike ShelorPresident, Shelor Consulting Inc.

Spare Parts Management

EXhIBITor, SPonSor & SPEAKEr rECEPTIon - EXhIBIT hAll

TUESDAY - FEBRUARY 5, 2008ConTInEnTAl BrEAKFAST - EXhIBIT hAllWelcome Remarks - Gailen Vick, President & CEO, Reverse Logistics AssociationIntroduction - Dale S. Rogers Ph.D., Foundation Professor, UNR - Forward AND Reverse Logistics: The Importance of End-to-End Integration - Micky Long, Research Director, Aberdeen Group - Research Sponsored by: Industry Keynote Address - Centralization of reverse logistics Services - Joe Warren, VP & General Manager, Customer Support Operations, Canon USABUFFET lUnCh - EXhIBIT hAll

Moderator: Chris Fabian, President, Professional Service Solutions

Pam Rapp, Strategy Manager, WalmartJack DeButts, Strategic Planning Manager, DELLJeremy Murchland, Head Of Customer Service, Sony EricssonAlan Clarke, Sr Manager Service Operations, Kyocera WirelessPaul Snyder, RL Program Manager, MicrosoftScott Nathaus, Transportation Manager, BCBGMAXAZARIAPaul Adamson, Director Business Development, Round2 Technologies, Inc.Bita Salimian, VP - CEO, VAS

Product Early Failure detection & recycling

TrACK B

John Slothower,Manager - Innovations, Best Buy

Pretty Good Practices in retail reverse logistics

TrACK E

Ashley Kerman,Director Client Services, CLS

Case Study: recall Management

TrACK C

Robert TicknorVP Business DevelopmentQSI

Auto-diagnostics to reduce reverse logistics and Parts Costs

TrACK d

Mark Servidio,VP Logistics, Environmental SCP, Sharp Electronics Bill BoyerAVP US/MEX Transportation Sales, NYK Logistics

Environmental Supply Chain Planning: Taking the Environment Seriously

Cradle-to-Cradle and Reverse Logistics - The impact of C2C on reverse logistics and (viable) closed loop supply chain concepts.

Cradle-to-Cradle and Reverse Logistics - The impact of C2C on reverse logistics and (viable) closed loop supply chain concepts.

Marketing & Selling Reverse Logistics Services

Best Practices & Benchmarks in Reverse Logistics

Marketing & Selling Reverse Logistics Services

Best Practices & Benchmarks in Reverse Logistics

Using Reverse Logistics to Enhance Customer Service and Competitive Performance (Part 2: Reaping the Benefits)

Using Reverse Logistics to Enhance Customer Service and Competitive Performance (Part 1: Getting Started)

Using Reverse Logistics to Enhance Customer Service and Competitive Performance (Part 1: Getting Started)Using Reverse Logistics to Enhance Customer Service and Competitive Performance (Part 2: Reaping the Benefits)

Service Parts Management Strategies

Service Parts Inventory Optimization

Service Parts Lifecycle Management

Service Parts Management Strategies

Enhance Your Profits By Improving Your Reverse Logistics




Successful Outsourcing - RFQs, Contracts and SOWs

Best Practices: Lean Repair and Reverse Logistics Trends

Best Practices: Lean Repair and Reverse Logistics Trends

Successful Outsourcing - RFQs, Contracts and SOWs

Progressive Dispositioning Process™

Determining the Hidden Costs of Reverse Logistics

Moving Products Across Borders 101

Progressive Dispositioning Process™


CONT. - TUESDAY - FEBRUARY 5, 2008

2:00PM

3:00-3:30PM

3:30PM

4:30PM

5:30-800PM

7:00AM8:00AM9:00AM

10:00-10:30AM

10:30AM

TrACK dTrACK B TrACK ETrACK CModerator: Michael Blumberg,President, Blumberg Advisory Group

Bryant Underwood, Director NA Service, FoxconnKelly Davidson, Director Service Operations, Kyocera WirelessScott Huddle, Director RL Operations, AT&T Mobility

driving Future Models in the Wireless Industry

Dan BarrettBusiness Development Manager, United States Postal Service

Completing the Shipping Circle

Marc Blouin,SVP, DHL Solutions

Global Marketplace outsourcing

TrACK ASteve BlazVP Global Service Operations, Juniper Networks

Measuring and driving the return of Service Parts - Best Practices and Methodologies

Rusty Langford,VP, CRM Solutions, Harte-Hanks

Managing Complexity Under duress: A Proactive Global Approach to Product recall and replacement

AFTErnoon BrEAK - EXhIBIT hAll

TrACK dTrACK CTrACK B TrACK ETrACK AModerator: Mike Shelor, President, Shelor Consulting

John Rinehart, Manager, RL Information Services, IntelSuresh Sundarababu, Business Strategy Manager, DELLDale S. Rogers Ph.D., Foundation Professor, University of Nevada - RenoThomas St John, President, AMCORDick Kluis, VP Product Development, ClickCommerceChad Lockhart, Manager Services SCM, NCRPaul Bruce, VP Global Services, Flextronics

reverse logistics Issues in Spare Parts Management

Jesse LaRose,Recycling & Waste Management, The Home Depot

Ermias Hailu,Strategic Sourcing, The Home Depot

home depot’s non-Merchandise reverse logistics Program

Mark Rolfes,VP Sales, Pelican Products

repeat-Use Packaging For Supply Chain Management and how It Can reduce Packaging Costs and landfill Waste

Matt Domachowski,Director Systems Business Development, GENCO

rl Wireless Visibility

Bill Angrick, CEO, Liquidity Services Inc.

Maximizing reverse logistics and Asset recovery

TrACK AModerator: Tom CoughlinPresident - Coughlin Associates

Gary Gear, VP Operations, ToshibaDon Collier, Sr Manager, Business Development, FlextronicsEd Inal, Sr Director Service Operations, Western DigitalDaniel A. Silva, Customer Service Operations, Seagate Technology

reverse logistics Issues in the data Storage Industry

TrACK CWIRELESS COMMUNICATIONS

Moderator: Kevin Steele, Vice PresidentThe Results Group

Larry Maye, Sr Director RL Global Repair & Logistics, PalmJennifer Bogle, Sr Manager Service Operations, Kyocera WirelessJason Berger, Head of Reverse Logistics NA, Sony Ericsson

Best Practices for Wireless IT Solutions

TrACK BDr.ir. Harold KrikkeAssociate Professor of Logistics, Tilburg University

Strategic response To The WEEE directive

TrACK ETim KonradPresident, Reverse Logistics, GENCO

Sustainability of reverse logistic

TrACK dJohn Mehrmann,Regional Director, DEX

Create Your reverse logistics Financial Model

Evening reception Sponsored By: Music by Faux Collins (The Phil Collins Musical Experience) & Satisfaction (A rolling Stones Experience)

WEDNESDAY - FEBRUARY 6, 2008rEVErSE loGISTICS ASSoCIATIon - Advisory Board Meeting - (Sapphire Meeting room 2)ConTInEnTAl BrEAKFAST - EXhIBIT hAllIndustry Keynote Address - reverse logistics as an Asset - Bernie Schaeffer, Corporate Vice President, Global Repair & Reverse Logistics Integrated Supply Chain, Motorola, Inc.InTErMISSIon - EXhIBIT hAll

TrACK dTrACK CTrACK B TrACK ETrACK AModerator: Emily RodriguezConsultant - The Results Group

Gina Chiarella, COO, WeRecycleTim Neale, Process Control Manager, WalmartJeff Zeigler, Founder & CEO, TechTurnTom Johnson, Manager RL Systems, Cisco SystemsDavid Craig, Manager Reverse Logistics, CanonRandy Weiss, President, Round2 Technologies, Inc.Jesse LaRose, Recycling & Waste Management, The Home DepotRenee St. Denis, Director Americas Product Take Back, Hewlett Packard

rl Best Practices in recycling

David Ryan,SVP Business Development, Intechra

The Challenges of IT Asset lifecycle Management in Global Companies

Patty Hale,Manager Emerging Products,FedEx

Case Study: FedEx returns System

Scott Huddle,Director RL Operations, AT&T Mobility

Current Trends in Customer Service returns Processes

Kristin Secreto,VP Client Services, SiRAS.com

Sales lifecycle Product Tracking - retailer return Prevention Solutions


CONT. - WEDNESDAY - FEBRUARY 6, 2008

11:30AM

12:30-2:00PM

2:00PM

3:00PM

4:00PM4:30PM

TrACK AModerator: Ron Tibben Lembke PhD,Associate Professor, University of Nevada - Reno

Bill Frischling, COO, DyscernHoward Rosenberg, Director, Trading Platforms, eBay Private MarketplacesPeter Carfrae, VP Sales/Supply, GENCOMichael Livatino, Sr Director, Liquidity Services, Inc.Kelvin Toulmin, Sr. Director Global Distribution, BCBGMAXAZARIAJay Frayser, Returns Manager, Walmart

diamonds in the rough: Maximizing Secondary Market revenue opportunities

TrACK C

Moderator: Scott Huddle, Director RL Operations, T&T Mobility

Christina Loh, Director Enterprise Support, PalmAlan Clarke, Sr Manager Service Operations, Kyocera WirelessArt Teshima, VP Business Development, Bell Industries

Current Trends in Customer Service and related Support

TrACK B

Chuck Johnston, Sr Director, WalmartRaul Castilla, Operations Manager, WalmartPam Rapp Strategy Manager WalmartTim Neale, Process Control Mgr Walmart

Managing retail Product returns

TrACK E

Gavin Hartland,VP Marketing & Alliances, The Service Business

Case Study - Service Supply Trends in Europe

TrACK d

Warren Sumner,VP Marketing & Products, ClearOrbit

how to Build a Business Case for returns and reverse logistics

BUFFET lUnCh - EXhIBIT hAll

TrACK dTrACK CTrACK B TrACK ETrACK AModerator: William K. Pollock President,Strategies for Growth

Jay Frayser, Returns Manager, WalmartMike Moore, Regional Director, DEXDoyle Delph, Director, Gifts in KindJay Woodley, VP Logistics, IntechraRaul Castilla, Operations Manager, Walmart

Using reverse logistics to Enhance Customer Service and Competitive Performance

Richard Perry, Business Development Manager, Endicia

Karen Key, Manager Expedited Products, United States Postal Service

Cost-effective on-demand Solution for Merchants: return labels to Consumers Through the US Postal Service

Jeff Zeigler,Founder & CEO, Techturn

Case Study: Cradle to Cradle - Product rebirth

Mauricio Salinas,WWRL Program Manager, Cisco Systems

Supply-Chain Study to Enable revenue from Excess and obsolete Manufacturing Material

Ray Martin,Director Solutions Management, Click Commerce

reverse logistics: Extended Enterprise Perspectives

TrACK dTrACK CTrACK B TrACK ETrACK AModerator: Ed Inal, Sr Director Service Operations, Western Digital

Chris Hubred, Supply Chain Strategy Manager, Best BuyDale S. Rogers Ph.D., Foundation Professor, University of Nevada - RenoMaridee Maraz, National Sales Manager, SiRAS.comTom Marcellino, SVP Sales & Client Services, CLSKelvin Toulmin, Sr. Director Global Distribution, BCBGMAXAZARIACraig Sultan, Sr Manager Reverse Logistics, The Home Depot

returns Prevention at the retail level

Richard Starr,Manager Liquidation, Circuit City

Managing reverse logistics To Improve Performance

Shawn Stockman,Business Development,ONEPAK

Secure IT Asset recovery: reverse logistics Challenges and opportunities.

Gina Chiarella,COO, WeRecycle!

Case Study - Electronics recycling

Sanjeev Kakar,Director, RT Outsourcing,India

how to reduce Warranty Costs by Innovative remote Support Services

Closing remarks - Gailen Vick, President & CEO, Reverse Logistics AssociationlUCKY drAWInG for iPods, dVd rW, Portable dVd Players, External hard drives, digital Cameras (you must be present during the drawing to win)


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Gailen Vick - President & CEO, Reverse Logistics Trends, Inc.Speaker & Moderator - Reverse Logistics Conference & Expo, Workshops & Seminars

Gailen Vick has over 25 years of experience in engineering development and marketing of high technology products. His experience as a speaker at several trade conferences and his years of working arm and arm with many of today’s Executive Management has made Gailen a resource to those colleagues.Prior to founding Reverse Logistics Trends Gailen had served on the executive staff of several third party service providers. With a strong background in computer and telecommunications related technologies.He entered the Service Industry on January 1996 after the Disk Drive Industry became driven by the consumer market. The Service sector was just evolving into a formal industry at that time. His first position was as a sales director at Sequel (acquired by Solectron), and then he was recruited at PCS as their VP of Sales & Marketing. Later Gailen was recruited by Magnetic Data Technologies, LLC where he led the business development of all global customers as VP of Strategic Accounts. Most recently he was the focal point that worked jointly with UPS to supplement their repair services and was part of the management team that positioned MDT for sell to Solectron Global Services. While in the service industry he has secured contracts with Toshiba, Iomega, Sun Microsystems, Hitachi, Panasonic, Apple, Mitsubishi, Imation, Gateway, 3Com, Compal, UPS, Kinpo, Bizcom and many others.

Dale Rogers Ph.D., - Director of the Center for Logistics Management, University of NevadaSpeaker - Reverse Logistics Association Conference & Expo. Introduction of Research Speaker, Panelist Reverse Logistics in Spare Part Management

Panelist: Returns Prevention at the Retail Level

Dale Rogers is the Foundation Professor of Logistics and Supply Chain Management and the Director of the Center for Logistics Management at the University of Nevada. He is also the chairman of the Reverse Logistics Executive Council (www.rlec.org), a professional organization devoted to the improvement of reverse logistics practices. He is the leader of the sustainable supply chain research project currently underway at the University of Nevada. (www.sustainable-supplychain.com) Dr. Rogers is the former cochairman of the RFID Users’ Group, an organization researching the utilization RFID technologies in the supply chain. In 2001, he was the Paper Foundation Visiting Eminent Scholar Chair of Logistics at the University of North Florida. Prior to entering academia, Dale worked as a Project Director and Director of Marketing for a logistics consulting and software company. He has also been employed in material management and manufacturing at the Harris Corporation, and as an instructor with the Oldsmobile Division of General Motors. In 1994 while working as a professor at the University of Nevada, Dr. Rogers was the Director of Customer Service for the Non-Carbonated Beverages Division of the Coca-Cola Company.His current research interests are focused on: reverse logistics and returns, supply chain technologies, e-business supply chain management, and supply chain management.Dale has published in several logistics journals and is a co-

author of the book Supply Chain Management: Processes Partnerships Performance and Going Backwards: Reverse Logistics Trends and Practices, and two previous books on logistics.

Micky Long - Research Director, Aberdeen Speaker - Forward AND Reverse Logistics: The Importance of End-to-End Integration

Micky Long is a Research Director in the Strategic Service Management Practice at Aberdeen. He researches best practices and technologies across the service chain and has written about field service automation, optimization, parts planning and execution, service supply chain performance, business intelligence and analytics in service organizations, service revenue attainment, asset management and mobility. Micky’s background includes over twenty five years of strategic technology marketing and consulting experience in hardware, software, services and distribution with fast-paced start-up companies like Hayes and Conner Peripherals and leading established companies like IBM, Tech Data and Siemens. He has ten years enterprise software experience with firms like MAPICS, Navision Software, Best Software and Indus International.

Joseph Warren - VP and General Manager, Customer Support Operations, Canon USA, Inc.Speaker - Keynote Address - Centralization of Reverse Logistics Services

Joe has more than 40 years of combined experience in manufacturing, logistics, and customer service. For the past 18 years he has served in numerous roles for Canon USA. Joe is currently responsible for Canon’s nationwide customer service and support network as well as the reverse logistics system and recovery processes associated with Canon’s consumer product returns. In 2006, Canon’s products, service and support were designated as PC Magazine Readers Choice, giving Canon this honor 3 consecutive years. Canon has extensive experience in reverse logistics and Joe has contributed to the development of systems that allow Canon to reduce material consumption through increase use of recycle content. Joe holds a Bachelor’s Degree in Economics from Old Dominion University in Norfolk, Virginia.

Christopher F. Fabian - Professional Service Solutions, LLCModerator - Product Early Failure Detection & Recycling Chris Fabian, formerly Vice President of National Service at Toshiba America

Consumer Products, LLC, announced in January 2006 the formation of a new company, Professional Service Solutions, LLC. After 25-plus years of progressive industry experience in the consumer electronics industry, serving in several key executive positions with three world-class consumer electronics entities, Fabian elected to take early retirement from his position at Toshiba in order to utilize his broad-based executive service experience to provide consulting services to the consumer electronics industry. Fabian is a highly experienced executive leader with strong negotiation, training and supervisory skills and a proven track record.

Pam Rapp - Strategy Manager, Walmart Stores, Inc.Panelist - Product Early Failure Detection & Recycling

Pam Rapp is a 11 year reverse logistics manager, with the last 6 years of that as

a Wal-Mart associate, located in Bentonville, Arkansas at the corporate office. Pam’s 11 years have been dedicated solely to the reverse logistics process. She started as a Quality Assurance Manager 1995 at the Indianapolis returns facility. Pam joined the Wal-Mart administration team in 2000 as merchandise manager supporting the stores, clubs, merchandising and supplier community. In 2001 she took on the Solutions team responsible for supporting Wal-Mart’s 6 hardlines return centers. In 2004, she was promoted to Distribution/Return Center Support Manager which includes responsibility for several areas such as: inventory flow, merchandising contact/training, product removals, and supplier education/relations all within the reverse logistics network.

Jack Debutts - Strategic Planning Manager, Dell,Panelist - Product Early Failure Detection & Recycling

After 20 years in the Medical Device Industry as a Manufacturing Manager,

and Marketing Manager, Jack made a radical move to Dell in 2000. He spent 4 years in World Wide Procurement (WWP) as a Global Supply Manager and Supply Chain Manager, 2 years as a Product Manager with the Global Technology Group, and a little over a year with the Americas Return and Remanufacturing Center as the Production Control/Strategic Planning Manager. With Dell moving deeper into the Retail space Jack has become one of the point people defining the Reverse Logistics for Retail.

Jeremy Murchland - Head of Customer Service, Sony Ericsson Mobile Communications (USA)Panelist - Product Early Failure Detection & Recycling

Jeremy Murchland has over 10 years of mobile phone and retail management experience. He is the current Head of Customer Service for Sony Ericsson Mobile Communications (USA) Inc. and is responsible for all post sales support channels in North America including all repair operations, a reverse logistics/distribution hub, call center, and a field quality support team. Prior to this, Jeremy was the Director of Sales responsible for regional operators, distributors, and retailers in the United States. Before joining Sony Ericsson in 2000, Jeremy worked for Circuit City in various sales and operations management positions.

Alan Clarke - Sr Manager Service Operations, Kyocera, PanelistPanelist - Product Early Failure Detection & Recycling

Paul Snyder - Reverse Logistics Program Manager, MicrosoftPanelist - Product Early Failure Detection & Recycling

Paul recently joined Microsoft as the

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RL Program Manager for the Zune Digital Media Player & RoundTable advanced collaboration and conferencing device. Prior to joining Microsoft, Paul served in various reverse logistics roles in the wireless industry for Palm, RIM and AT&T Wireless Services. Paul has an MBA from the University of Washington and a BA from the University of Puget Sound.

Scott Nathaus - National Transportation Manager, BCBGMAXAZRIA GroupPanelist - Product Early Failure Detection & Recycling

Scott Nathaus is the National Transportation Manager for the

BCBGMAXAZRIA Group based in Los Angeles. Scott manages the national transportation to over 400 BCBGMAXAZRIA retail locations as well as directs the wholesale transportation requirements to many of the countries leading retailers. He also supports all distribution and corporate objectives for the $1Billion plus global leader in the women’s contemporary fashion industry. Scott has over 20 years experience as a global supply chain professional in many diverse areas of distribution, logistics, transportation and warehousing. He has a strong business background gained from working with Fortune 500 companies as well as worldwide fashion forward industry leaders such as Ugg, Diesel, Natuica, Sean John & Pony. He is dedicated to delivering product to the customer that meets or exceeds expectations and financial targets.

Paul T. Adamson - Director of Business Development, Round2 Technologies, Inc.Panelist - Product Early Failure Detection & Recycling

Over the past 16 years, Paul has held executive and management positions at

Fortune 500 and 3rd Party Service Supplier companies (RadioShack, Incline GTS). He brings an entrepreneur’s vision with a strong background in business development, operations, reverse logistics, and global sales and marketing. Paul has founded two (2) successful reverse logistics startups and believes in growth through relationship management. His experience in retail, e-tail, OEM, and ODM warranty support programs provides tactical and strategic direction for sales, business development, and marketing at Round2 Technologies, Inc. Paul is responsible for developing key relationships with manufacturers, branded product companies, and retailers.

Bita Salimian - VP - CEO, VASPanelist - Product Early Failure Detection & Recycling

Bita Z Salimian is the Vice President and CEO of Video Audio Specialists Inc., an electronics company that provides

services to the consumers and corporations in Las Vegas, Nevada. She has over 10 years of experience in the consumer electronics industry with strong leadership and managerial skills. She is currently responsible for the daily management and support to more than 15 major manufactures, 15 Third Party Administrators, and all major hotels in Las Vegas.

John Slothower - Manager,Innovations, Best BuySpeaker - Pretty Good Practices in Retail Reverse Logistics

John Slothower is an innovation manger

with Best Buy, leading a team developing direct-to-consumer strategies for at-risk inventory, including on-line auctions. As part of the Asset Recovery department, he is charged with reducing the write-off associated with customer returns, overstock, and at-risk inventory. He joined Best Buy in 2003 as a business development manager exploring opportunities with consumer electronics trade-in and liquidation. The lessons from the initial experiments have resulted in a meaningful reduction in inventory write-off by increasing sales directly to consumers through multiple eBay stores and other channels. Prior to joining Best Buy he spent 8 years as a technology consultant on web-based services and 15 years as an operations manager in the newspaper industry.

Robert Ticknor - VP Business Development, QSISpeaker - Auto-Diagnostics to Reduce Reverse Logistics and Parts Costs

Mark Servidio - VP Logistics & Environmental Supply Chain Planning, Sharp Electronics CorpCo-Speaker - Environmental Supply Chain Planning: Taking the Environment Seriously

Mark Servidio is the Vice President – Logistics & Environmental Supply Chain Planning For Sharp Electronics Corporation. In his five years with Sharp he has been very active in environmental issues. Sharp is a member of the US EPA SmartWay Program and they have won the SmartWay Excellence Award two years in a row. He has given numerous presentations on what Sharp is doing in the environmental area.Mark has 23 years experience in the Supply Chain area. Mark has B.S Degree in Business Administration from Southern Vermont College in Bennington, Vermont and an MBA in Marketing from the University of Bridgeport in Connecticut.

William “Bill” J. Boyer - Assistant Vice President of U.S./ Mexico Transportation Sales, NYK Logistics Americas

Co-Speaker - Environmental Supply Chain Planning: Taking the Environment Seriously

Mr. Bill Boyer is the Assistant Vice President of U.S./Mexico Transportation Sales and in charge of, among other things, Strategic Border Development for NYK Logistics Americas (NLA). NLA an Industry leader in the Southern California and Baja, Mexico market place.In addition to his 20 years of combined over the road, warehousing, terminal operations, intermodal transportation and global logistics services; he has taught college classes at Alliant International University in their Global Logistics Services (GLS) program for 3 years. After joining Alliant International University, he was honored with the “Instructor of the Year Award” for their GLS program.

Ashley Kerman - Director Client Services, CLS Supply Chain ServicesSpeaker - Case Study:Recall Management

With over 20 years reverse logistics experience, Ashley is currently the Director of Client Services for CLS Supply

Chain Services. Her responsibilities include internal client

operations for returns management, recall management and claims processing. Within these areas, she is responsible for customer satisfaction, customer reporting, recall center management, and check processing.She graduated from the University of North Carolina at Charlotte with a Bachelor of Science degree in mathematics and information systems.

Steve Blaz - Vice President, Global Service Operations, Juniper NetworksSpeaker - Measuring and Driving the Return of Service Parts - Best Practices and Methodologies

Steve Blaz has served as Vice President of Global Service Operations for Juniper Networks since 2005. He has world wide responsibility for Service Operations with oversight of Logistics, Planning, Service Supply Chain, Repair Operations, Technical Operations, TPM/TPL Partner Management, Support Contracts, Business IT Solutions and Licensing Strategy. Prior to joining Juniper, Blaz spent 13 years at Cisco Systems, where he held executive positions leading Strategic Alliances, Global Product Services, and Global Onsite Services.

Dan Barrett - Manager of Business Development, United States Postal ServiceSpeaker - Completing the Shipping Cycle

Daniel Barrett: Dan Barrett has over 12 years of experience in sales and marketing

management, both with the United States Postal Service and in private industry. Since joining the Postal Service 8 years ago, Dan has held a number of management positions related to the organization’s package delivery services, focused on Priority Mail and ground delivery services.For the past year, he has overseen the Postal Service’s marketing efforts related to electronics recycling. In this role, Dan has been principally responsible for the Postal Service’s efforts to develop customer-oriented solutions toward this important problem, working with many original equipment manufacturers and recyclers to develop convenient and cost-effective logistics solutions.

Michael Blumberg - President, Blumberg Advisory GroupModerator - Driving Future models in the RL INdustry

Michael Blumberg: Mr. Blumberg’s work focuses on assisting clients to re-engineer

business processes and develop effective business strategies vis-a-vis the implementation of best practices and advanced technology. He has had considerable experience in market research, benchmarking, and strategy formulation within the high-tech service industry. He has also earned several professional honors, including the Certified Management Consultant designation. Michael Blumberg also served as president of the Philadelphia Chapter of the Institute of Management Consultants and President of the Delaware Valley Chapter of the Association for Field Service Managers International.

L. Bryant Underwood - Director NA Service, FoxconnPanelist - Driving Future Models in the Wireless Industry

Mr. Underwood came to Foxconn with a breadth of experience from

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major contract manufacturers, branded manufacturers and defense contractors. His positions ranged from GM, Director and VP level assignments in support of operations, CRM, materials and IT. His performance and reputation document a solid track record of wireless service deployments, startup execution and operational turnaround. Additionally, he is also the holder of a patent covering a unique linear motor design, author of numerous white-papers most focused on wireless strategy and served in local government as a city council member and fire science captain. His technical capabilities include high competence in machine level programming, SQL data mining, wireless technologies, operations research/scheduling, electronic design, job costing, budgeting and forensic accounting practices.

Kelly Davidson - Director, Service Operations, KyoceraPanelist - Driving Future Models in the Wireless Industry

Scott Huddle - Director RL Operations, AT&T MobilityPanelist - Driving Future Models in the Wireless Industry

Russell (Rusty) W. Langford - Vice President of CRM Solutions, Harte-HanksSpeaker - Managing Complexity Under Duress: A Proactive Global Approach to Product Recall and Replacement

In his sixteen plus years at Harte-Hanks, Mr. Langford has been involved in all aspects of direct marketing programs and customer management. Currently, Mr. Langford is responsible for the strategic guidance of Harte-Hanks broad array of customer programs involving contact center, customer self service and web-based initiatives. As a CRM practice leader, Mr. Langford has had the opportunity to speak to several professional organizations and conferences including the Direct Marketing Association (DMA), the Direct Marketing to Business (DMB), the American Marketing Association (AMA) and the Technology for Call Center Solutions Conference and is a frequent speaker at the Harte-Hanks’ Customer Forum.Prior to joining Harte-Hanks, Mr Langford was a Research Analyst for Houston-based market research and public opinion polling company.

Marc Bloiun - SVP DHL Solution, DHLSpeaker - Global Marketplace Outsourcing

Mike Shelor - President, Shelor Consulting Inc.Moderator - Reverse Logistics Issues in Spare Parts Management

Mike Shelor is the President of Shelor Consulting Inc. Mike brings vast knowledge

and practical industry experience in Reverse Logistics, Field Service Management, Depot Repair Operations, Service Parts Optimization, and Service Automation. He is recognized as both a thought leader and practitioner in

product service and logistics efficiency improvements. Prior to starting his own successful consulting company, Mike Shelor held executive positions in the service industry with Patton Consultants Inc., Logistics Management Inc., Enterprising Service Solutions, GENICOM, and General Electric. Mike Shelor’s expertise covers the entire spectrum of logistics, inventory optimization, product service and service systems. product service and logistics value chain of parts, people, process, and systems.

John Rinehart - Manager RL Information Services, Intel CorporationPanelist - Reverse Logistics Issues in Spare Parts Management

John Rinehart has been with Intel Corporation for 17 years with the last

10 years in the areas of materials, service planning, and program management. He also previously worked in product development and sales tools development.John is currently responsible for Reverse Logistics Information Services at Intel.

Suresh Sundarababu - Business Strategy Manager, Dell, Inc.Panelist - Reverse Logistics Issues in Spare Parts Management

Suresh recently joined DELL as Business Strategy Manager in the Reverse

Logistics group, where he is responsible for developing and implementing emerging reverse logistics strategies globally. Suresh has 14 years of global industry experience in the high tech industry in various senior leadership roles including Engineering Process Development, New Product Launch, Operations, Supply Chain, Services and Acquisitions.

Dale Rogers Ph.D. - Director of the Center for Logistics Management, University of Nevada, Panelist - Reverse Logistics Issues in Spare Parts Management

Bio on Page 5

Thomas St. John - President, AMCORPanelist - Reverse Logistics Issues in Spare Parts Management

Thomas St John is co-founder and President of AMCOR Service Solutions. Prior to founding AMCOR he held

various senior management positions at Global USI and Milliken & Company. Mr. St John holds a bachelor’s degree in Mechanical Engineering from the University of Notre Dame and an MBA in Finance and Marketing from Rutgers University.

Dick Kluis - Vice President, Product Management - Service Network Solutions, Click CommercePanelist - Reverse Logistics Issues in Spare Parts Management Dick Kluis is Vice President, Product

Management - Service Network Solutions for Click Commerce. Appointed to this position in August 2007, Kluis is responsible for the strategic direction of all the Service Network Solutions products: Parts, Return & Repair, Network Logistics, WMX and ESB. He leads the product management team in delivering both network and

facility optimization, visibility, and execution tools. Kluis brings more than 20 years of IT and supply chain experience to the company including roles at Jabil Global Services (USA), Waterland International (USA), Waterland BV (The Netherlands), and Honeywell BV (The Netherlands). Prior to joining Click Commerce, Kluis held the position of senior director, materials and IT for Jabil Global Services, the aftermarket services division of Jabil Circuit.

Chad Lockhart - Manager Services SCM, NCRPanelist – Reverse Logistics Issues in Spare Parts Management

Paul Bruce - VP Global Services FLEXTRONICSPanelist – Reverse Logistics Issues in Spare Parts Management

Matt Domachowski - Director Systems Business Development, GENCOSpeaker - RL Wireless visibility

Matt is the Director Systems Business Development at GENCO. His current role has him working in conjunction with

the sales team. In his previous role at GENCO, Matt was the Director of Reverse Development, where he oversaw the development of GENCO’s reverse applications software.Matt has 14+ years of Reverse Logistics experience at GENCO and has been involved in the application development for many of GENCO’s customers in North America and Europe.

Jesse Larose - Recycling & Waste Management, The Home DepotCo-Speaker - Home Depot’s Non-Merchandise Reverse Logistics Program

Ermias Hailu - Strategic Sourcing, The Home DepotCo-Speaker - Home Depot’s Non-Merchandise Reverse Logistics Program

William P. Angrick - Chairman & CEO, Liquidity Services, Inc.Speaker - Maximizing Reverse Logistics and Asset Recovery

William P. Angrick is Chairman and CEO of Liquidity Services, Inc. This $100M

company sells over one million items per month in over 600 product categories to a base of over 225,000 professional buyers using competitive online sales methods. Mr. Angrick co-founded Liquidity Services, Inc in 1999. Prior to 1999, Mr. Angrick served as a Vice President of Deutsche Banc Alex. Brown’s Consumer and Business Services Investment Banking Group, where he provided strategic advice to rapidly growing companies involved in the business services, e-commerce, and direct marketing sectors in the U.S. and abroad. As a leading advisor on excess inventory and returns solutions, Mr. Angrick has appeared on CNN, CNNfn and eBay Radio. His insights have been quoted in leading newspapers across the

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country, including The Christian Science Monitor, The Wall Street Journal, The Washington Post, Investor’s Business Daily and The Washington Times.

Mark Rolfes - VP Sales, PelicanSpeaker - Repeat-Use Packaging For Supply Chain Management and How It Can Reduce Packaging Costs and Landfill Waste

Thomas M. Coughlin - President Coughlin AssociatesModerator - Reverse Logistics Issues in the Storage Industry

T. M. Coughlin has degrees in Physics and Electrical Engineering with a minor in

Materials Science from the University of Minnesota. His 20+ years of magnetic recording experience included flexible tape and floppy as well as rigid disk recording at such companies as Polaroid, Seagate Technology, Maxtor, Micropolis, Nashua Computer Products, Ampex and SyQuest.. He is a member of the IEEE Computer Society, Association of Computer Machinery, American Physical Society and the American Vacuum Society. Since 1997 Tom has worked with Dennis Waid at Peripheral Research Corporation co-writing several of the annual PRC reports including the Computer Peripheral Test and Process Equipment Report and the New Applications for Data Storage Market and Technology Report. He has given technology and market assessment presentations at the annual Heads and Media Conference in Las Vegas, IDEMA and IIST Symposia and for the IEEE Magnetics Society. He

has published over 40 articles, reports, technical papers and presentations.

Gary Gear - Vice President Operations, Toshiba America Information SystemsPanelist - Reverse Logistics Issues in the Storage Industry

As Vice President of Operations for the Storage Device Division of Toshiba

America Information Systems (TAIS), Gary Gear oversees Toshiba’s procurement, logistics and service strategies in North America relating to HD DVD optical and 2.5” and 1.8” hard disk drives. Leveraging supply chain management strategies and tactics, his departments plan and execute business directives supporting disk drive finished goods deliveries to the world’s leading electronics companies. Prior to joining Toshiba, Gary worked for ICL-Fujitsu’s North American Manufacturing & Logistics division in Irvine, California. During his nine years with Fujitsu, Gary held various positions including director of materials for the U.S. manufacturing operations, manager of purchasing and planning, and program manager for new product introductions.

Don Collier - Sr Manager Business Development, FlextronicsPanelist - Reverse Logistics Issues in the Storage Industry

Don Collier is a Senior Manager of Business Development at Flextronics.

Previously, he was the Global Account Manager for all hard disk drive OEM accounts at Solectron Global Services, including management of the Solectron hard drive remarketing business. Collier has extensive engineering and operations management experience in

the HDD component manufacturing and repair arenas. His industry experience stretches back to 1978 working with companies such as Trans Data Corp, Magretech, Applied Magnetics, Applied Peripherals Technologies, and Magnetic Data Technologies. Collier has extensive global experience with assignments in North America, Asia, and Europe.

Ed Inal - Sr. Director of Service Operations, Western Digital Panelist, Data Storage Panelist - Reverse Logistics Issues in the Storage Industry

Ed Inal is the Senior Director of Service Operations at Western Digital where he

is responsible for America’s Service Operations, Customer Service and Technical Support, including all Web-based service initiatives, global process and technology implementations for services worldwide. During his twenty-year tenure with Western Digital, he has served in various roles in the Engineering, Sales and Marketing organizations.

Dr.ir. Harold Krikke - Associate Professor of (Reverse) Logistics, Tilburg UniversitySpeaker - Strategic Response To The WEEE Directive

Harold Krikke is a member of the Department of Organization and

Strategy at the Tilburg University since 2004. He first studied Industrial Engineering and Management at Twente University of Technology in Enschede. At the same university he completed his Ph.D. in 1998 in the field of reverse logistics. Since then, he works as an assistant professor at Erasmus University Rotterdam and he is also as a business consultant at Tebodin consultants. As of 2002 he is a project manager of CentER Applied Research and

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later became Associate Professor at the faculty Economics and B.A. of Tilburg University

Kevin Steele - Vice President, The Results GroupModerator - Best Practices for Wireless IT Solutions

Kevin Steele’s twenty-year career has been focused on working with companies

ranging from start-ups to multi-billion dollar corporations. He is noted for his expertise in product development acceleration, manufacturing and supply chain process improvement, strengthening customer support operations, and international logistics management. During his consulting career Kevin has served in a variety of interim management positions, including chief operating officer, vice president of operations, vice president of customer service, director of materials, and director of program management. He previously held the position of vice president and general manager of planning systems for Business Engine Software Company, a supplier of project planning and management software and was a partner at a large operations consulting firm.

Larry Maye - Senior Director RL Global Repair & Logistics, Palm, Inc.Panelist - Best Practices for Wireless IT Solutions

Larry Maye is currently serving as the Sr. Director of Palm Global Reverse

Logistics. In this capacity he is responsible for the global repair and logistics for Palm to include repair operations, customer service fulfillment, vendor management, returns processing and global strategy. He has over 19 years of successful reverse logistics experience. He was previously employed by 3Com Asia as the director of global logistics and services based on Singapore where he oversaw the successful establishment, implementation and expansion of 3Com contract service support. He also worked for Motorola as the Director of Global Reverse Logistics Strategy and other reverse logistics operational assignments. Larry is a member of the RLA Board of Advisors, the Chairman of the Reverse Logistics Association Wireless Focus Committee as well as a member of the Reverse Logistics Standards Committee.

Jennifer Bogle - Sr. Manager, Service Operations, KyoceraPanelist - Best Practices for Wireless IT Solutions

Jason Berger - Head of Reverse Logistics, Sony EricssonPanelist - Best Practices for Wireless IT Solutions

John Mehrmann - Regional Director, DEX (Data Exchange Corporation)Speaker - Create Your Reverse Logistics Financial Model: Putting Dollars to the Metrics to Measure Your Options

John Mehrmann has more than 20 years of management experience that spans logistics, operations, e-commerce, accounting, customer service, marketing and training. Prior to his role of Regional Director at DEX, he worked for Toshiba America Information Systems, Inc, Toshiba Imaging

Systems Division, Toshiba America Consumer Products, and SatisFusion. Additionally, Mr. Mehrmann has managed international service organizations, participated in providing organized solutions to Fortune 500 accounts, and successfully supported C-level executives at enterprise customer accounts. Among the many measured accomplishments of these activities, he helped to design programs that generated $4.5 million increase in revenue over a six-month period. Additionally, he assisted with design and implementation of multiple industry leading claims and data management systems.

Tim Konrad - President of Reverse Logistics, GENCOSpeaker - Sustainability of Reverse Logistics

Tim Konrad is currently the President of Reverse Logistics at GENCO. Previously

he held the position of Vice President of Strategic Initiatives at GENCO Supply Chain Solutions with the role of implementing Six Sigma throughout the organizationTim has spent his entire career within the Supply Chain and has managed from both sides of the desk.Prior to joining GENCO in 2000, Tim held the position of Vice President, Transportation/Traffic and Returns for Ingram Distribution Group. The world’s largest distributor of books, pre-recorded video cassettes and the parent of Ingram Micro, a $30-billion distributor of computer hardware and software.

Bernie Schaeffer - Corporate Vice President, Global Repair & Reverse Logistics, Integrated Supply Chain, Motorola, Inc.Speaker – Keynote Address Reverse Logistics as an Asset

Bernie Schaeffer is corporate vice president of Global Repair for Motorola’s Integrated Supply Chain, which encompasses the global operations associated with procurement, new product introduction, manufacturing, customer fulfillment and repair. He is responsible for repair and reverse logistics operations across all Motorola businesses worldwide. His team provides both in- and out-of-warranty repairs, is the fulfillment engine for maintenance agreements and other value-added services, manages asset recovery on equipment returns and is the source of information on product field reliability.

Emily Rodriguez - Consultant,The Results GroupModerator - RL Best Practices in Recycling

Emily is a Senior Consultant with The Results Group. She has over 27 years

of experience in managing and consulting for growing companies. During her career, Emily has been noted for producing results through creative solutions and a hands-on participative team approach. Her industry experience includes computer hardware, peripherals and software, apparel, agribusiness and beer, wine and spirits. Emily’s recent work has focused on developing and integrating global Logistics and Supply Chain processes in high-tech. This included the implementation of a new solution for handling warranty and service returns, development of VMI (vendor-managed inventory) programs, and the outsourcing of all distribution and warehousing operations.

Prior to working with The Results Group, Emily held senior operations and program management positions, implementing processes and infrastructure necessary to support growth and company business strategies. Emily has been Vice President of Logistics for Fujitsu, Director of Supply Chain for Dell Computer and for Esprit de Corp, and Vice President of Program Management for eBoomerang, a software company.

Gina Chiarella - Chief Operating Officer, WeRecycle!Panelist - RL Best Practices in Recycling

As Chief Operating Officer, Gina Chiarella brings over fifteen years of experience in sales, management, and

business development to WeRecycle!. Gina holds a BS in Communication and has spearheaded many programs at WeRecycle! ranging from customer education, personnel development and environmental health and safety. Prior to her role as Chief Operating Officer, Gina led WeRecycle!’s sales and business development functions. Gina is an active participant in the EPA Multi-Stakeholder Group for Electronics Recyclers Certification; creating and lobbying for Best Management Practices in the industry. She has conducted numerous educational traning sessions to municipalities, businesses, hospitals, and schools on proper management of used electronics and Universal Waste. Her diverse experience and talent allow her to contribute to many areas of WeRecycle’s business.

Tim Neale - Process Control Manager, Walmart Stores, Inc.Panelist - RL Best Practices in Recycling

Tim Neale is an 20 year Wal-Mart associate, located in Bentonville, Arkansas at the corporate office. Tim’s 20 years

experience has been dedicated solely to the reverse logistics process. He started as an hourly associate in 1987 and has worked in every hourly position in WalMart’s facilities. Tim joined the administration team in 1999 managing a support team and was promoted in 2001 to regional operations manager for WalMart’s 6 hardlines return centers. Recently, he was promoted to Process Control Manager which includes responsibility for several areas such as: transportation, alignment strategy, compliance, asset recovery, recycling /donations and supplier relations all within the reverse logistics network.

Jeff Zeigler - Founder, Chairman and CEO, TechTurnPanelist - RL Best Practices in Recycling

Jeff Zeigler founded TechTurn in 1999 after working in the computer services industry for eight years. Jeff developed programs

domestically and internationally for manufacturers and service providers in the IT industry, focusing on returns management and asset recovery programs. Jeff continues to focus on the strategic direction of the company and works closely with the business development team that sells asset recovery services to large corporate accounts. Jeff received his Bachelor of Arts from Virginia Military Institute in 1992.

Tom Johnson - Manager, Reverse Logistics Systems, Cisco SystemsPanelist - RL Best Practices in Recycling

Tom Johnson has worked in the electronics manufacturing arena

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9:00 AMWednesday February 6, 2008


developing and implementing reverse logistics systems and processes since 1995. At Cisco Systems, Tom is responsible for the integration of reverse logistics into Cisco’s core applications. The application architecture supporting the reverse logistics includes customized ERP packages, XML B2B messaging, vendor warehouse management systems, custom ASP tools, logistics partner transportation systems, and recycling vendor systems.

David Craig - Manager Reverse Logistics, CanonPanelist - RL Best Practices in Recycling

Renee St. Denis - Director Americas Product Take Back, Hewlett-Packard CompanyPanelist - RL Best Practices in Recycling

Randy Weiss - President, Round2 TechnologyPanelist - RL Best Practices in Recycling

Jesse Larose - Recycling & Waste Management, The Home DepotPanelist - RL Best Practices in Recycling

Jesse LaRose manages The Home Depot’s Waste Management and Recycling programs. He is responsible for programs

to manage and divert from landfills the 2 billion pounds of solid waste that Home Depot’s retail locations produce. Additionally he is responsible for developing a solution to minimize transportation costs of consolidating recyclable materials that leverages the volumes of other non-merchandise items such as pallets, crates and damaged appliances. Previously Jesse worked for Caterpillar Logistics Services, Inc. as Operations Manager at Bombardier Aerospace’s North American Distribution Center and in various roles within the Marketing and Sales organizations.Jesse holds Bachelor of Science degrees in Engineering and Industrial Management from Purdue University.

Dave Ryan - Senior Vice President, IntechraSpeaker - The Challenges of IT Asset Lifecycle Management in Global CompaniesDave Ryan is Senior Vice President of Sales for Intechra, the leading provider of

outsourced IT asset management and electronics recycling services. Intechra provides comprehensive electronics lifecycle management services, including compliance, risk management, data security and destruction, redeployment, remarketing, reverse logistics, and environmentally responsible recycling of all types of computers and electronics.Dave manages client sales and directs the sales staff associated with client account acquisition and channel management.Prior to joining Intechra, Dave spent 11 years in sales and management with one of the nation’s leading financial institutions, most recently as its business credit card portfolio manager. Dave’s combined sales and management

experience spans 30 years.

Scott Huddle - Director RL Operations AT&T MobilitySpeaker - Current Trends in Customer Service Returns Processes

Kristin Secreto - Vice President, Client Services, SIRAS.comSpeaker - Sales Lifecycle Product Tracking - Retailer Return Prevention Solutions Kristin Secreto is the Vice President of Client Services at SIRAS.com, a wholly-

owned subsidiary of Nintendo of America. SIRAS is the pioneer in the patented methodologies and systems of POS Electronic Registration and Smart Return, which allows retailers to track product, reduce returns and fraud, protect inventory, validate warrantees, and improve both forward and reverse logistics. Tracking only products - not people - SIRAS respects consumer privacy and is a valuable tool for manufacturing and retail clients to improve operations, visibility and the customer experience throughout the life of the products - all while maximizing profitability.

Patty Hale - Manager Emerging Products, FedEx CorporationSpeaker - FedEx Returns System

Patty is a 26 year veteran of the transportation industry, with extensive experience in the areas of Logistics,

Ecommerce and Sales Management. From 1981 until 1991, Patty held numerous Sales positions within FedEx. In 1985, she was one of the original Sales Facilitators when FedEx began their on in-house Sales training program where she was responsible for designing and delivering the curriculum for a Distribution Problem Solving course. From 1991 until present, Patty has worked in various Sales management capacities within FedEx (with both commercial and government accounts) where she and her teams were responsible for selling and implementing supply chain initiatives, internet integrations to support Ecommerce initiatives, fulfillment, and reverse and forward logistics applications. In 2000 she was selected Manager of Emerging Products, a newly developed team, dedicated to the sale and expansion of the Returns Solutions offered by FedEx.

Ron Tibben-Lembke, Ph.D. - Associate Professor of Supply Chain Management, University of NevadaModerator - Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities

Ron Tibben-Lembke is an Associate Professor of Supply Chain Management at the University of Nevada, and Director of the Summer Logistics Internship Program. He received his Ph.D. and MS degrees in Industrial Engineering from Northwestern University, and his undergraduate degree in mathematics with a computer science concentration from St. Olaf College in Northfield, Minnesota. Ron is co-author, with Dr. Dale Rogers, of “Reverse Logistics for Competitive Advantage,” a forthcoming CSCMP Explores publication, and “Going Backwards: Reverse Logistics Trends and Practices,” published by the Reverse Logistics Executive Council.His reverse logistics consulting experience includes

projects with a number of large American companies, and he has been an invited speaker on Reverse Logistics in Brazil, Canada, Colombia, England, France, Mexico, and Spain. In the Fall of 2005, Ron was on sabbatical as a visiting professor at the corporate offices of 3M in St. Paul, MinnesotaHis research has appeared in journals such as the Journal of Business Logistics, The California Management Review, and The International Journal of Physical Distribution and Logistics Management. He is a two-term Past President of the Logistics Section of INFORMS, the Institute for Operations Research and the Management Sciences.

Bill Frischling - Chief Operating Officer, DyscernPanelist - Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities Bill Frischling is currently the Chief

Operating Officer and co-founder of Dyscern, a reverse logistics and asset recovery provider based in Sterling, Virginia that specializes in the rehabilitation and refurbishment of consumer electronics and computing equipment. Bill has more than a decade of experience on the Internet. His previous role was as Executive Director of Product Development at America Online, where he led and managed bi-coastal teams responsible for launching such products as My AOL, AOL Search and AOL Alerts and Reminders. Prior to America Online, he worked at The Washington Post, where was part of a small team that first launched washingtonpost.com on the Internet. Prior to The Washington Post, he was a reporter at The Philadelphia Inquirer. His articles have appeared in such publications as The New York Times, Wired, Newsweek, The Washington Post, Newsday and The Detroit Free Press.

Howard Rosenberg - Director, Trading Platforms, eBay, Inc.Panelist - Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities

Howard joined eBay in 2002 and runs the Company’s Private Marketplace business which creates customized, private-label auction marketplaces utilizing eBay technology and infrastructure for enterprise-level manufacturers and retailers. In this role, he has overseen the development and management of over a dozen marketplaces for customers like HP, Sam’s Club, Circuit City and the federal government of Mexico. He is currently working with advertisers, agencies and networks to build the Media Marketplace that will bring added efficiency and transparency to the purchase and sale of offline advertising. Prior to joining eBay, Howard was founder and CEO of a web-based online video service offering its members access to a library of independent films streaming on-demand. Prior to that, he was a venture capitalist investing in branded product manufacturers, business services, retail, restaurants, and e-commerce companies. He holds dual degrees with honors in Economics from The University of Pennsylvania and the Wharton School of Business and an MBA from the Harvard Business School.Howard currently sits on the Advisory Board of the Reverse Logistics Association.

Peter Carfrae - VP Sales/Supply, GENCO MarketplacePanelist - Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities

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Pete Carfrae is the Vice President of Sales/Supply for GENCO Marketplace. Prior to joining GENCO in 2005, Pete was the Vice President of Sales at Truition where he oversaw all aspects of Truition’s sales strategy and business development activities. Before joining Truition in 2003, Pete held executive sales and marketing positions at a number of innovative technology companies, including eBridge Software Inc., where he served as Vice President of Sales and Business Development, and Weber Marking Systems, where he was the National Sales and Marketing Manager for Canada.Pete has more than 12 years of experience in the technology sector and has accumulated extensive knowledge of the key marketing sectors.

Michael Livatino - Senior Director, Liquidity Services, Inc.Panelist - Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities

Mr. Livatino has over 20 years asset management experience within large organizations and currently serves as LSI’s Senior Director, managing the Capital Assets Group. Mr. Livatino currently develops client specific, asset management business plans. In this role he reviews each client’s unique objectives and core competencies in order to develop a customized solution that creates an effective and transparent surplus asset sales process that improves revenue. In most instances, this solution is inclusive of seamless integration with the client’s existing logistics capabilities delivering additional operational flexibility, savings and convenience. Mr. Livatino is the client development officer and program manager both commercial and government clients. He works with Fortune 500 retailers, manufacturers, financial institutions and government agencies including the Government of the District of Columbia (recipient of the NASPO 2007 Silver Cronin Award for nationwide procurement excellence), the U.S. Environmental Protection Agency, READ Program, the State of Georgia, the US Department of Education, as well as several major government contractors.

Kelvin Toulmin - Sr. Global Distribution Director, BCBGMAXAZRIA GroupPanel - Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities

Kelvin Toulmin is the Sr. Global Distribution Director for the BCBGMAXAZRIA Group based in Los Angeles. In this role Kelvin directs company distribution strategy and tactical execution for the $1Billion plus global leader in the women’s contemporary fashion industry, supporting multi-branded retail and wholesale operations. Kelvin has extensive Global Supply Chain experience and has held various management roles in South Africa, Dubai, Europe and the USA over his 10 years tenure as a Supply Chain Professional. Kelvin’s career has primarily focused on supporting the growth and profitability of Global Lifestyle and Luxury Fashion Brands such as Oakley, Diesel and BCBGMAXAZRIA.Kelvin resides in Orange County, California with his wife and 2 young daughters.

Jay Frayser - .com Returns Manager, Walmart Stores, Inc.Panelist - Diamonds in the Rough: Maximizing Secondary Market Revenue Opportunities

Jay is a 16 year Wal-Mart associate,

located in Bentonville, Arkansas. He started as an hourly associate in 1990 at the Printing and Mailing Distribution Center. In 1997 he joined the Hardlines Return Center in Bentonville, during his four year tenure at the Return Center he managed each area of the operations.Jay relocated to Georgia in 2001 to assist with start up operations of Wal-Mart.com fulfillment, where he managed various areas of the operations. From 2003 to 2005 Jay had responsibility for the Wal-Mart.com DVD Rental Distribution Network.In 2005 he was promoted and relocated back to Bentonville to manage the reverse logistics network for Wal-Mart.com, which includes responsibilities such as: supplier relations, transportation, training, asset recovery, compliance, and strategic planning.

Charles Johnston - Senior Director, Wal-Mart Stores, Inc.Co-Speaker - Managing Retail Product Returns Charles Johnston is Senior Director for Returns and the Printing and Mailing

Division. Churk has been with Wal-Mart for the past 19 years and his responsibilities include Returns, Imports, Exports, Tires and Printing and Mailing Distribution. Chuck currently sits on the Advisory Board of the Reverse Logistics Association.

Raul Castilla - Operations Manager, Wal-Mart Stores, Inc.Co-Speaker - Managing Retail Product Returns

Regional Operations Manager, Return Center Division, Wal-Mart. Raul has

years management experience in retail with K-Mart and Wal-Mart. Prior to joining Wal-Mart’s Return Center Division, he spent 14 years supporting Wal-Mart US-Imports, Wal-Mart/Sam’s Club de Mexico, Wal-Mart International Logistics, and Wal-Mart Asset Protection divisions.

Tim Neale - Process Control Manager, Walmart Stores, Inc.Co-Speaker - Managing Retail Product Returns

Bio on Page 9

Pam Rapp - Strategy Manager, Walmart Stores, Inc.Co-Speaker - Managing Retail Product Returns

Bio on Page 5

Scott Huddle - Director RL Operations, at&tModerator - Current Trends in Customer Service and Related Support

Christina Loh - Director Enterprise Support, Palm, Inc.Panelist - Current Trends in Customer Service and Related Support

Christina Loh is currently serving as the Director of Palm Enterprise Support. In

this capacity she is responsible for creating, implementing

and overseeing Palm’s business customer support services. Palm offers a suite of premium Enterprise Support programs, called PalmES, which enable companies to get the most out of their mobile computing solutions. The PalmES program provides various offerings and levels of support to meet the needs of business customers. PalmES offerings are designed to address a range of variables such as number of mobile devices deployed, multiple handset manufacturers and wireless operators, global reach, level of corporate vs. personal ownership, need to outsource some or all support and the amount of device customization. A critical component of the PalmES program is managing the replacement and repair of purchased and rented devices, regardless of OEM and wireless service provider. Prior to joining Palm, Christina has over 14 years of customer experience consulting with Infosys, Accenture and Inforte. She has created and implemented customer relationship strategies for fortune 1000 clients across North America, Europe and Asia.

Alan Clarke - Sr. Manager Service Operations, KyoceraPanelist - Current Trends in Customer Service and Related Support

Art Teshima - Vice President, Business Development, Sales & Marketing, Bell IndustriesPanelist - Current Trends in Customer Service and Related Support

Art Teshima is Vice President for Bell Industries. Art oversees Business Development, Sales & Marketing, and Strategic Alliances for the Western Region. He is responsible for identifying and developing new markets for Bell Industries’ Strategic Service Offerings. Art is working with leading OEM’s and Manufacturers, Wireless Carriers, ISV’s, and Fortune 500 companies to develop comprehensive Reverse Logistics and Mobile IT solutions and services. Over the past 18 years, Art has held a variety of Sales, Business Development and Executive Leadership positions in the technology and consulting industries, including, IBM, Deloitte & Touche, and 2 early stage start up companies. While at IBM, he played a key role in the early success and expansion of the e-business Solutions Division in Los Angeles.

Warren Sumner - Vice President Marketing & Products, ClearOrbitSpeaker - How to Build a Business Case for Returns and Reverse Logistics Warren Sumner is responsible for growing ClearOrbit’s Professional Services

practice and building long-term client relationships that fully leverage and expand ClearOrbit’s suite of supply chain process management applications. Sumner brings more than 16 years of operational and consulting experience in the areas of manufacturing and supply chain management to ClearOrbit. Warren Sumner is responsible for growing ClearOrbit’s Professional Services practice and building long-term client relationships that fully leverage and expand ClearOrbit’s suite of supply chain process management applications. Sumner brings more than 16 years of operational and consulting experience in the areas of manufacturing and supply chain management to ClearOrbit.Sumner obtained an MBA from The University of Texas at Austin and received a mechanical engineering degree from Texas A&M University.


Gavin Hartland - VP Marketing & Alliances, The Service BusinessSpeaker - Service Supply Trends in Europe

Gavin Hartland is VP Marketing & Alliances for The Service Business where

he is responsible for developing leading products and services for the service supply chain. Gavin is a service business professional with 19 years of experience at board level with public and private companies. He has provided consultancy to many of the world’s leading ITC companies including; Microsoft, IBM, Compaq, SAP and Deutsche Telekom.

William K. Pollock - President, Strategies For GrowthModerator - Using Reverse Logistics to Enhance Customer Service and Competitive Performance

William K. Pollock is President of Strategies For Growth, a full service management consulting firm that specializes in strategic, marketing and business planning consulting to the services industry. During the past 25 years, Bill has conducted more than 240 strategic planning, customer survey, market research, business process reengineering, and services marketing studies for clients all over the world. He has been a featured speaker at numerous AFSMI, IQPC, HealthTech, HDI, CRMA, APICS and other services-oriented conferences and seminars, and has published more than 120 articles, newsletters and columns covering a wide range of topics. He presently serves as the Philadelphia-Area Chapter President for the Association For Services Management International (AFSMI), and was the founder and President of the Philadelphia-Area chapter of the CRM Association.

Jay Frayser - .com Returns Manager, Walmart Stores, Inc.Panelist - Using Reverse Logistics to Enhance Customer Service and Competitive Performance

Bio on Page 11

Mike Moore - Regional Director, DEX (Data Exchange Corporation)Panelist - Using Reverse Logistics to Enhance Customer Service and Competitive Performance

With more than 20 years experience in the technology industry, Mike Moore utilizes his expertise in database management, procurement, component and services sales to build encompassing reverse logistic supply chain solutions that are cost effective for many of DEX’s clients. This unique experience has enabled provided one of his customers with a 50% reduction in material costs through the development of a parts substitution program.Mr. Moore holds a Bachelor of Science degree for Engineering from DeVry Institute and a MBA in Marketing from California Lutheran University.

Doyle Delph - Director, Donor Involvement & CRM, Gifts in KindPanelist - Using Reverse Logistics to Enhance Customer Service and Competitive Performance

Since 1989, Doyle has held several key leadership positions with Gifts In Kind International. As the Director of Donor Involvement and CRM (customer

relations’ management), he oversees the development, implementation and placement of the donation program. Doyle plays a central role in ensuring donor retention, participation and increased giving. He communicates directly with all our corporate and association donors and oversees a five-person customer relations’ team.

Jay Woodley - Vice President, Intechra LogisticsPanelist - Panel - Using Reverse Logistics to Enhance Customer Service and Competitive PerformanceJay Woodley is Vice President of Logistics for Intechra. Prior to joining Intechra

Logistics, Jay spent over 20 years with UPS and UPS Supply Chain Solutions where he managed a variety of US and European divisions in the areas of engineering, operations, and supply chain consulting serving as UPS-SCS Director of Client Solutions for EMEA from 2000-2004. Most recently, Jay served as Vice President of BCS Logistics Solutions Inc. which was acquired by Intechra in 2007, launching Intechra’s comprehensive logistics strategy.

Raul Castilla - Operations Manager, WalmartPanelist - Using Reverse Logistics to Enhance Customer Service and Competitive Performance

Bio on Page 11

Richard Perry - Business Development Manager, EndiciaCo-Speaker - Cost-effective On-Demand Solution for Merchants: Return Labels to Consumers Through the US Postal Service

Richard Perry has over 11 years of logistical experience. In 1996, he directed a program testing full-service mailing centers in retail, growing the program to over 200 locations in 6 western United States. In 2000, he went to work as a National Affiliate Manger / Director for a project funded by Neopost SA. He went on to become a consultant to the logistical industry. He came to work with Endicia after spending some time with DHL GlobalMail. With this experience he is able to share information on technology that is available today to allow shippers, software developers, corporations and web sites to easily integrate USPS into their workflow.

Karen Key - Manager Expedited Products, United States Postal ServiceCo-Speaker - Cost-effective On-Demand Solution for Merchants: Return Labels to Consumers Through the US Postal Service

Mauricio Salinas - WW Reverse Logistics Program Manager, Cisco SystemsSpeaker - Supply-Chain Study to Enable Revenue from Excess and Obsolete Manufacturing Material

Mauricio Salinas is chartered with maximizing Cisco’s recovery efforts for excess, obsolete, and Cisco’s 3rd Party worldwide material. Mauricio joined the Value Recovery team to help with Cisco’s reverse logistics transformation into a profit-driving function by implementing world-class product reuse and excess resale. Previously, Mauricio served as a program manager in Hewlett-Packard Consumer returns for North America. During twelve years of experience Mauricio led

outsourcing qualification efforts for Intel-based HP PCs, oversees the R&D memory qualification in APAC and EU, participated in Operations, Manufacturing, R&D; and Remarketing pre/post Sales.

Ray Martin - Director Solutions Management, Click CommerceSpeaker - Reverse Logistics: Extended Enterprise Perspectives

Raymond Martin, Director, Solutions Management, Click Commerce Supply

Chain Group, has more than 12 years of experience assisting Fortune 1000 companies in the redesign of their supply chain processes for dramatic improvements in productivity, cost and customer services. Mr. Martin’s areas of expertise include reverse logistics, warehouse and transportation management, order fulfillment, inventory management, and supplier collaboration.

Jeff Zeigler - Founder, Chairman and CEO, TechTurnSpeaker - Case Study Cradle to Cradle - Product Rebirth

Bio on Page 9

Ed Inal - Western Digital, Sr Director Service OperationsModerator - Returns Prevention at the Retail Level

Bio on Page 8

Chris Hubred - Supply Chain Strategy Manager, Best BuyPanelist - Returns Prevention at the Retail Level

Chris Hubred is a Supply Chain Strategy Manager and has been with Best Buy in

various Logistics Operations roles since 1991. She leads a team responsible for receiving and processing at-risk inventory for BestBuy.Com as well as Brick and Mortar East and West coast Product Return Centers.

Dale Rogers Ph.D., - Director of the Center for Logistics Management, University of NevadaPanelist - Returns Prevention at the Retail Level

Bio on Page 5

Maridee Maraz - National Sales Manager, SirasPanelist - Returns Prevention at the Retail Level

Tom Marcellino - Senior Vice-President, Sales & Client Services, CLSPanelist - Returns Prevention at the Retail Level

Tom joined CLS in early 2003. He has an extensive background in retail services

having worked for Huffy Service First for 5 years and NCR Corporation for 15 years where he served as Vice-President Industry Marketing - ECR. Tom’s expertise in

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client management and strategic planning translates into more progressive relationships and service offerings to our clients.

Kelvin Toulmin, - Sr. Global Distribution Director, BCBGMAXAZRIA GroupPanelist - Returns Prevention at the Retail Level Bio on Page 11

Craig Sultan - Sr Manager Reverse LogisticsPanelist - Returns Prevention at the Retail Level

Richard Starr - Manager Liquidation, Circuit City Stores Speaker - Managing Reverse Logistics To Improve Performance

Richard currently serves as manager of liquidation within Circuit City’s reverse

logistics department. Richard has been with Circuit City for one year, serving first as assistant category manager, sales and marketing, for Trading Circuit prior to assuming his current role. Prior to joining Circuit City, Richard was the General Manager for Pointers Fuel Company, a mid sized petroleum distributor. He served in that role from 2001 to 2006. Richard has a dual BA in Business Administration and Computer Science from Williams Woods University. Richard is very active in the community, serving on the

board of directors as Treasurer for the Mechanicsville Rotary Society and is a founding member and board member of the Eastern Henrico Business Association.

Gina Chiarella - Chief Operating Officer, WeRecycle!Speaker - Case Study : Electronics Recycling

Bio on Page 9

Sanjeev Kakar - Director, RT Outsourcing Services LimitedSpeaker - How to Reduce Warranty Costs by Innovative Remote Support Services

Sanjeev, currently serves as Director in RT Outsourcing Service Limited, India, responsible for developing new markets, clients, products and strategic alliances for RT’s integrated service offering. RT Outsourcing is India’s number one third-party service provider in reverse logistics space catering to almost all IT and Telecom companies in India and employing 3000 persons. RT also has relationships with major international EMS and 3PSP companies viz. Teleplan, Flextronics, Servlink, Teckwah, Anacomp etc. Sanjeev is a member of ‘Hardware Committee’ and ‘BPO Committee’ of the ‘Export Promotion Council for Software and IT’ in India. The Council plays an important role in advising the Government on new policies and regulations for IT and Hardware industries and helps Indian Exporters to expand their market overseas.

Shawn Stockman - Business Development, ONEPAKSpeaker - Secure IT Asset Recovery: Reverse Logistics Challenges and Opportunities

Shawn Stockman is responsible for business development for ONEPAK, Inc., a clean-tech packaging and logistics company, uniquely specializing in the new regulatory-driven niche of electronic waste collection. The Company provides packaging and transportation of used computers, TVs, cell phones, and other electronic waste for reuse and recycling. Mr. Stockman performed the market research and lead the product development team for a new service launching this spring that provides secure hard drive collection services.


RLA Conference & Expo AmsterdamEurope's Premiere Reverse

Logistics EventAt the Dorint HotelAmsterdam Airport

June 16-18, 2008

Around 500 RL Professional Attendeesand 35 Exhibitors

For more information and complete details, visit www.RLAShows.com. Attendees may register online for workshops, conference and hotel. Exhibitors can purchase exhibit space as well.

If you are a Reverse Logistics professional – don't miss this event!

Reverse Logistics Association is offering three full days of RL immersion starting with RL Workshops followed by two days of sessions and exhibition.

Workshops are offered on Monday, June 16 on a variety of topics including Successful Outsourcing—RFQs, Contracts and SOW and Marketing & Selling Service Logistics. For more information on workshops, visit: http://www.rltshows.com/a08_pre_event.php

The RLA conference kicks off on Tuesday followed by sessions presented by RL professionals, leading academics and also includes panel discussions. A highlight of this Conference will be on the subject of "green and regulatory laws," particularly on WEEE & RoHS.

Session topics include field service, RMA, support and help desk/call centers. A wide range of Reverse Logistics companies are in attendance from repair/refurbishing to recycling/e-waste and transportation logistics.

Be sure to visit the Exhibition Hall where ODMs and OEMs will be looking for Third Party Service Providers (3PSPs) that can manage Reverse Logistics in EMEA, along with identifying solutions for Asia and the Americas. There will be many exhibitors showcasing their Reverse Logistics services and solutions. This is a rich opportunity for OEMs and Branded companies to identify future service partners.


5th Annual RLA Conference & ExpoLe Méridien Singapore HotelOctober 7-9, 2008

Asia’s premiere Reverse Logistics Event will bring three full days of Reverse Logistics. Starting on Tuesday, October 7th, with RL Workshops and continuing on Wednesday and Thursday with sessions and exhibition.

Workshop topics include “Progressive Dispositioning Process,” “Lean Repair and Reverse Logistics Trends” and “Best Practices & Benchmarks in Reverse Logistics.” For more information on workshops, visit: www.rltshows.com/singapore.php

The RLA conference kicks off on Wednesday with the Keynote Address, followed by sessions presented by RL professionals, leading academics and panel discussions on topics such as:

• Global Challenges in IT Asset Recovery and Electronic End-of-Life • Managing Costs on Returns and Warranties• Service Logistics including Field Service, Spare Parts Management and RMA

A wide range of leading regional and global Reverse Logistics companies are in attendance from repair/refurbishing to recycling/e-waste and transportation logistics.

Be sure to visit the Exhibition Hall where ODMs and OEMs will be looking for Third Party Service Providers (3PSPs) that can manage Reverse Logistics in the Far East, along with identifying solutions for Europe and the Americas. There will be many exhibitors showcasing their Reverse Logistics services and solutions. This is a rich opportunity for OEMs and Branded companies to identify future service partners.

If you are a Reverse Logistics professional – don’t miss this event!

Have an interesting story to

share? Want to be part of this

event? RLA Conference &

Expo speakers receive many

benefits – for more information,

please contact [email protected]

or visit: www.RLAshows.com.

For more information and complete details, visit www.RLAshows.com. Attendees may register online for Workshops and the Conference and even book flights and hotel. Exhibitor space is available for purchase as well.

REVERSELOGISTICSTRADE SHOWS


RL Quote empowers manufacturers and retailers in search of the right partner.

Send RFIs anonymously to our worldwide database of suppliersScreen your 3PSP responses Find the right partner

•

••

Strategic Partnerships Now Available at the Touch of a Button

Free Industry Expertise – The RFI responses from RL Quote come from the top executives at 3PSPs who are on the frontlines of the industry everyday.

Anonymity – During the RL Quote process, your company’s identity is kept confidential so you maintain control over who you allow to contact you.

Wider Selection – RL Quote allows you to broaden your search at no cost and is a perfect companion to your usual resources.

New Technologies – The technologies for Reverse Logistics are evolving everyday. The best way to stay ahead of the technology curve is to allow the industry experts to evaluate your objectives and offer alternative solutions. For more information visit RL Quote at

www.rlquote.com POST RFI


Jose Garcia— Microsoft Corporation Jose Garcia is Director - Repair and Refurbishing at Microsoft Corporation. Jose joined Microsoft 4 years ago to

establish World Wide repair of X-box console from the ground up. Building a world class team he integrated systems, processes and partnerships with expert service partners.

Chuck Johnston — WAL-MART Stores, Inc. Chuck Johnston is General Manager at the Bentonville Return Center, WAL-MART Stores, Inc. Chuck has been

with Wal-Mart for the past 13 years and his responsibilities include Returns, Imports, Exports, Tires and Printing and Mailing Distribution.

Hartmut Liebel - President, Jabil Global Services Mr. Liebel joined Jabil as Executive Vice President in July 2002, responsible for Jabil’s Global Services division and

was named Chief Operating Officer in October 2003.

Prior to joining Jabil, he served as Director of Business Development at Artesyn Technologies, a leading supplier of power conversion products and communications subsystems. He has also held positions as Assistant Treasurer of W.R. Grace, and as Vice President-Capital Markets at Bank of America and Merrill Lynch.

Steve Jones - Managing Director Supply Chain Services & Reverse Logistics, FedEx Corporation

Steve is a 22-year veteran of the transportation industry, with extensive experience in sales and sales management of transportation and logistics services to corporate accounts. Steve was selected to lead the Supply Chain Services and Reverse Logistics sales organization with responsibility for new business development, base business growth and supply chain integration across all the FedEx operating companies.

John Benardino — Hewlett-Packard, Inc. John Benardino is currently a Director of Reverse Logistics for HP’s Imaging and Printing Group. In his position, John is

responsible for credit issuance, engineering, remanufacturing, and all return related costs. His product responsibilities cover printing, digital imaging, supplies, scanners, and shared printing.

Howard Rosenberg — eBay, Inc. Howard has been with eBay for over 4 years and runs the Company’s Trading Platforms business serving companies

interested in maximizing their recovery rates on excess and refurbished inventory through the Reseller Marketplace or through their own, private-label auction marketplaces. He has 14 years of experience in various capacities, including operating, advising and investing in, companies in the consumer product, consumer services and business services sectors.

Dan Gilbert— Cisco Systems Dan Gilbert is Vice President of Worldwide Reverse Logistics at Cisco Systems, Inc. His charter when joining Cisco in 2005 was to define and create

a world-class reverse logistics organization. Dan’s global team is responsible for driving excellence in product recovery, receiving, inventory, and recycling operations, and for transforming returned product into value for Cisco shareholders.

Tony Sciarrotta — Philips Consumer Electronics Tony is Director of Returns Management at Philips Consumer Electronics North America. In this position,

Tony leads returns reduction and entitlement initiatives for mainstream consumer electronics, and is also currently concerned with further driving the implementation of electronic registration for Philips products at leading retailers. Working with Philips Sales, Service, Marketing, and the Philips Business Excellence Group, Tony is helping drive several teams to improve the consumer experience and subsequently reduce the high rates of products returned with no defect found.

Larry Maye — Palm Global Larry Maye is currently serving as the Sr. Director of Palm Global Reverse Logistics. In this capacity he is responsible for the global

repair and logistics for Palm to include repair operations, customer service fulfillment, vendor management, returns processing and global strategy.

Doug Schmitt - Vice President of Global Field Delivery, DELL Doug Schmitt serves as VP of Dell’s Global Field Delivery organization with international

responsibility for global break\fix field engineers, same day service delivery, spare parts depots, parts planning, service logistics, repair, reverse logistics and Dell’s global command centers. In addition to Doug’s role as VP Global Field Delivery he has responsibility for Americas Support Services. Previously, Doug held executive and senior management positions in service and finance at Dell, Inc.

Dale Rogers - Foundation Professor of Logistics & Supply Chain Management, Director of the Center for Logistics Management, University of Nevada.

He is also the chairman of the Reverse Logistics Executive Council (www.rlec.org), a professional organization devoted to the improvement of reverse logistics practices. He is the leader of the sustainable supply chain research project currently underway at the University of Nevada. (www.sustainable-supplychain.com) Dr. Rogers is the former cochairman of the RFID Users’ Group, an organization researching the utilization RFID technologies in the supply chain. In 2001, he was the Paper Foundation Visiting Eminent Scholar Chair of Logistics at the University of North Florida.

Complete biographies of Advisory Board Members are available from the RLA site at http://www.reverselogisticstrends.com/company_advisory.php.

A Board of Advisors comprised of industry experts has been set up to monitor and assist the Reverse Logistics Association management team in making informed decisions. Advisors include:

Board of Advisors


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Metrix(A2)

OnProcessTechnology

(F2)

SystemDesign

Advantage(I1)

BCS(A3)

ComtekComputerSystems

(A5)

TechnologyConservation

Group(A6)

ONEPAK(A7)

New BreedLogistics

(C7)

SiRAS(C6)

Celestica(C5)

SurplusSourcing

Group(C3)

DecisionOne(C4)

ElectronicRecycling& Trading

(D3)

Blue RavenTechnology

(D4)

Intechra(D5)

TouchstoneWireless

(F4)

ChoiceLogistics

(G3)

eBayPrivate

Marketplace(F3)

UPS(A10)

DEX(B9)

Compuvest(B10)

Endicia(C10)

LiquidityServices

(D9)

PTSElectronics

(C9)

ACS(A9)

US PostalService(B12)

SPLUSTechnologies

(F12)

BroadTech(I2)

PelicanProducts

(J9)

Kuehne+ Nagel

(J8)

DHL(I6) Craters &

Freighters(J7)

IndexComputer

Remarketing(J6)

ALOM(O4)

UNICOR(O3)

AndlorLogisticsSystems

(O2)

Li TongGroup(O1)

BigByteCorp(M1)

RepairResource

(M2)

TechTurn(M3)

Cycleon(L4)

NVCLogistics

Group(L3)

CarolinaLogisticsServices

(L2)

RecyclingToday(J1)

AMDOCS(J2)

ExpresspointTechnology

Services(J3)

BMI(I4)

WeRecycle!(I3)

FedEx(L10)

ITRenew(M9)

TotalReturn

Solutions(L9)

AsteaInternational

(M8)

RenovaTechnology

(L8)

MetechInternational

(M7)

RMSLogistics

(L7)

NYKLogistics

(M6)

BellIndustries

(L6)

GENCO(I10)

ClearOrbit(I8)

HyperMicrosystems

(O10)

AMCOR(O9)

ClickCommerce

(O8)

Harte-Hanks(O7)

TestTechnology

(O6)

Round2Technologies

Inc.(I12)

FagerdalaWorldFoams

(R9)

RTOutsourcing

(N12)

Jabil GlobalServices

(K12)

TechFor

Less(V12)

CCR /Cycleon

(U12)

SupportServices

Group(R10)

The ServiceBusiness

(S10)

Recycletech(U10)

SEKOWorldwide

(T10)

ResourceRecycling

(V9)

FRSEurope

(U9)

SantCorporation

(T9)

ChicagoTag & Label

(S9)

SpeakerLounge(M13)

FOXCONN(L13)

Flextronics(S13)

BlumbergAdvisory

Group(R13)

Excellence in Service

CCR(M4)

RL Magazine(C2)

(F6)

ExhibitorLounge

(A4)

ExhibitorLounge

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(F9)

RLA

RLA

R L A S e m i n a r sThe RLA Seminars are highly attended one-

day events held around the world. These events are offered in key industry locations creating easy access for

everyone interested in the aftermarket business segment. A typical event covers topics that are pertinent to Branded Companies, OEMs, ODMs, Retailers and Third Party Service Providers.

Los Angeles - March, 2008Hong Kong - April, 2008

Chicago - May, 2008Toronto - July, 2008

Seattle - August, 2008Detroit - September, 2008Boston - November, 2008London - December, 2008

TAke A Look AT The ScheduLe To Find A RLA SeminAR neAR you!


Documents

What’s Inside - Reverse Logistics Association · What’s Inside Schedule Speakers Bio’s ... Strategies Service Parts Inventory ... VP Global Services, Flextronics reverse logistics