What is Statistics?

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Some questions Collect data Are you a male/female student? How many sisters/brothers do you have?_____ How often do you exercise?

Never(1); rarely(2); often (3); always (4) How happy are you with your life?

(Very low (1) Very high (10))

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Some questions Why, when, where do I gather data? Who answer my questions? Do I ask everyone in the class? (Population/Sample)

Represent all students in the class? Do I collect data randomly

What are the results? How can I interpret? Do the results answer the questions?

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Assignment

1. Report/Presentation1. Analyze data and interpret the results of provided the spss file on international tourist

satisfaction. (Submit a paper and present before midterm). Only with descriptive statistics, T-test, and ANOVA .

2. Analyze data with statistical techniques (e.g. multiple regression, chi-square) from the same datasets and interview a company in hospitality /tourism industry (e.g. hotels, restaurants, spa) and make recommendations. (Submit a paper and present before final exam)

Identify the companies’ problems, identify types of data to solve the problems, collect and analyze data, and provide solutions to the problems

2. Group assignment (4-5 persons in each group) Descriptive statistics T-test Analysis of variance Multiple regression and correlation analysis Chi-square Other special topics

Results of Research on International Tourists in Thailand

In this study, the author used 439 samples of international tourists from 37 countries.

Data collection was conducted at the Suvarnabhumi Airport.

For the demographic aspects of the respondents, 58.4% are male and 41.6% are female tourists. 69.7% graduated at the bachelor’s degree or higher. More than 70% of tourists aged between 21-40 years old.

Table. The Mean Scores of Sources of Information

Sources of Information Influencing Choosing Destination

Mean

Friends 3.04

Relatives 2.31

The internet 2.28

Travel agencies 2.08

Magazines 1.86

Advertisement 1.86

Brochures 1.78

Government tourism agencies (e.g. Tourism Authority of Thailand)

1.70

The embassy 1.23

Decision Criteria of International Tourists

There are four factors affecting the decision making of the visitors. The first factor was called safety factor, including the

concern about pollution, cheating, and safety standards. The second factor was the attraction site factor, including

beach and historical sites. Third factor was price factor while the concerns are about

low cost and attractive price for shopping. The last factor was VFR factor, including visiting friends

and relatives.

Destination Choice

When asked “Before deciding to come to Thailand, what other countries did you consider?”

the respondents showed that neighboring countries of Thailand, such as Singapore and Malaysia, were considered.

50.3% of the respondents considered to visit other countries within Southeast Asia.

With 20.7% of the respondents, Singapore is the first choice of consideration when international tourists considered visiting Thailand.

Malaysia comes second with 12.3%, followed by Vietnam and Indonesia as other choices for travel.

Empirical Research on Factors Affecting Satisfaction of International Tourists

Most influential factors affecting satisfaction of international tourists are

•quality of service, •beautiful scenery, •value for money and •cleanliness, respectively.

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Generally to make “decision” Statistical techniques are used to

make decisions that affect our daily lives (without knowing it)Choose the universityTo Buy a car or a houseChoose common stock from the stock markets

Why Study Statistics?

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Why Study Statistics?

Numerical information is everywhere No matter what your career, you will

make professional decisions that involve data

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Data Analysis Process

1. Determine whether the existing information is adequate or additional information is required. (Primary data/ secondary data)

2. Gather additional information, if it is needed, in such a way that it doesn’t provide misleading results.

3. Summarize information in a useful way and informative manner.

4. Analyze the available information5. Draw conclusions and make inferences while assessing

the risk of an incorrect conclusion.6. Writing a report with recommendations

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GOALS1. Understand why we study statistics.2. Explain what is meant by descriptive

statistics and inferential statistics.3. Distinguish between a qualitative variable

and a quantitative variable.4. Describe how a discrete variable is

different from a continuous variable.5. Distinguish among the nominal, ordinal,

interval, and ratio levels of measurement.

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What is Meant by Statistics?

Statistics is the science of collecting, organizing, presenting, analyzing, and interpreting numerical data to assist in making more effective decisions.

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Examples

Hotel/Airline managers have to decide the proper promotions or packages to attract customers for the low season.

Thai government has to decide whether to provide how much funding for Ministry of Tourism and Sports to better support tourism industry.

Managers must make decisions about the quality of their product and services. (How to measure the quality of their products?)customer satisfaction index?

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Types of Statistics – Descriptive Statistics

Descriptive Statistics - Methods of organizing, summarizing, and presenting data in an informative way.

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FOREIGN TRADE OF THAILAND:

1996 - 2008Million Baht

Year/ Month

Imports ExportsBalance of

trade

2539 (1996) 1,856,789

1,411,039

-445,750

2540 (1997) 1,924,283

1,811,763

-112,520

2541 (1998) 1,774,050

2,248,813

+474,763

2542 (1999) 1,910,302

2,215,181

+304,879

2543 (2000) 2,494,133

2,768,065

+273,932

2544 (2001) 2,755,308

2,884,703

+129,395

2545 (2002) 2,774,840

2,923,941

+149,101

2546 (2003) 3,137,924

3,326,015

+188,091

2547 (2004) 3,839,753

3,922,431

+82,678

2548 (2005) 4,756,000

4,436,676

-319,324

2549 (2006) 4,870,954

4,938,508

+67,554

2550 (2007) 4,871,996

5,254,999

+383,003

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Inferential Statistics: The methods used to estimate a property of a population on the basis of a sample.Finding something about a population from a

sample taken from that population.

Types of Statistics – Inferential Statistics

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Population versus Sample

A population is the entire set of individuals or objects of interest or the measurements obtained from all individuals or objects of interest. A sample is a portion, or part, of the population of interest

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Population VS Sample

People in the ABAC poll (Population or Sample?)

TIM students vs MUIC students (TIM students representing MUIC?)

Possibility of collecting data from population vs. sample

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Why use samples?

Cost Possibility to find all population Time

Further questions for using samplesHow many are enough?How to select sample from the population?

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Types of Variables

A. Qualitative or Attribute variable - the characteristic being studied is nonnumeric. EXAMPLES: Gender, religious affiliation, type of automobile owned, state of birth, eye color.

B. Quantitative variable - information is reported numerically. EXAMPLES: Balance in your checking account, minutes remaining in class, or number of children in a family.

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Quantitative Variables – Classifications

Quantitative variables can be classified as either discrete or continuous.

A. Discrete variables: can only assume certain values and there are usually “gaps” between values.

EXAMPLE: the number of bedrooms in a house, or the number of hammers sold at the local Home Depot (1,2,3,…,etc).

B. Continuous variable can assume any value within a specified range.

EXAMPLE: The pressure in a tire, the weight of a pork chop, or the height of students in a class.

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Summary of Types of Variables

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Four Levels of Measurement

Nominal level - data that is classified into categories and cannot be arranged in any particular order.

EXAMPLES: eye color, gender, religious affiliation.

Ordinal level – involves data arranged in some order, but the differences between data values cannot be determined or are meaningless.

EXAMPLE: During a taste test of 4 soft drinks, Coke was ranked number 1, Sprite number 2, Seven-up number 3, and Mirinda number 4.

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Four Levels of Measurement

Interval level - similar to the ordinal level, with the additional property that meaningful amounts of differences between data values can be determined. There is no natural zero point.

EXAMPLE: Temperature on the Fahrenheit scale.

Ratio level - the interval level with an inherent zero starting point. Differences and ratios are meaningful for this level of measurement.

EXAMPLES: Monthly income of surgeons, or distance traveled by manufacturer’s representatives per month.

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Summary of the Characteristics for Levels of Measurement

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Introduction to SPSS

Statistical Package for the Social Sciences Other software; Eview, Stata, Statistica,

Lisrel, EQS, AMOS, MPLUS, MINITAB

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Data view of SPSS

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Indicating Data View

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To see Variable View

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Variable View

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Introduction to SPSS software

SPSS is a software package used for conducting statistical analyses, manipulating data, and generating tables and graphs that summarize data.

Statistical analyses range from basic descriptive statistics, such as averages and frequencies, to advanced inferential statistics, such as regression models, analysis of variance, and factor analysis.

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Introduction to SPSS software

SPSS also contains several tools for manipulating data, including functions for recoding data and computing new variables, as well as for merging and aggregating datasets.

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The Data Editor (.sav)

The Data Editor window displays the contents of the working dataset. It is arranged in a spreadsheet format that contains variables in columns and cases in rows.

1) The Data View is the sheet that is visible when you first open the Data Editor; this sheet contains the data.

2) The Variable View is the sheet that contains information about the variables in the dataset.

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From the menu in the Data Editor window, choose the following menu options: File → Open → Data...

The Open File dialog box should automatically open to the SPSS directory of example files. Choose Employee data.sav from the list and click Open. Your Data Editor should now look like this:

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The End