i T M S

What is iTMS crm?

iTMS is the solution for your

Telemarketing CRM needs

For On-Line version please click brochure for full screen access.

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

Quality System Solutions LtdHartham Park, CorshamWiltshire, SN13 0RPUnited Kingdom

Tel +44 (0)1249 700230Fax +44 (0)1249 700231Email info@itmscrm.comWeb www.itmscrm.com

What is i T M S crm?

It is the software solution dedicated to telemarketing operations. It is not a standard CRM system. The system is hosted (SaaS) and it:

Manages agents

Manages data

Manages calls

Reports - imports – exports

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

i T M S is designed for:

People whose job is to make outbound calls all day every day, usually:

Prospecting and lead tracking

Appointment setting

List cleaning

Surveys

Telesales

And used by: Telemarketing/marketing companies

In-house telemarketing departments

Inside sales

From 1 to 200+ users.

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

Key Differentiators

Calling - efficiency and effectiveness Pre-defined call-list, agents move directly from

one call to the next

Minimum key-strokes and actions to complete a call

Automatic call-back management

Fully configurable screen to remove any unnecessary and distracting texts and fields -agents can have different views to supervisors

Optional call-guides and scripts

Appointment diary management - optional link with GoogleCalendar

Automatic dialling (preview and progressive)

Workflow including automatic emails

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

Key Differentiators

Management – control and flexibility Fully definable User Profiles to control

permissions and call-lists

Detailed call statistics including signed-on times, call outcomes,

On-call times etc

Call listings by agent with further selections

Script answer analysis

Multiple databases and data management tools

Integration with Salesforce.com CRM and GoogleCalendars

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

i T M S is the most configurable system designed specifically for telemarketing

Import any data using csv files, or read Salesforce.com directly. (Optionally) predefined call lists and data management tools

Fully configurablecalling screen forquick and effectivecalls

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

i T M S is the most configurable system designed specifically for telemarketing

Optional advanced scripting

Built-in appointment scheduling - or use GoogleCalendar

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

i T M S is the most configurable system designed specifically for telemarketing

Call history reportingincluding full statistics

Full reporting anddashboard options

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

iTMS for increased productivity

Although iTMS comes with a number of predefined templates, you can tweak it to be just perfect for your requirements (no

technical knowledge required).

Demonstration VideosClick on the links below to download and view demonstration

videos

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

Fantastic value...

At just £45 per user per month iTMS

provides the best value for the functionality

Increase or decrease the number of users on a monthly basis – iTMS is a flexible as you are!

Copyright 2010 Quality System Solutions Ltd E&OE All rights reserved

Quality System Solutions LtdHartham Park, Corsham

Wiltshire, SN13 0RPUnited Kingdom

Tel +44 (0)1249 700230Fax +44 (0)1249 700231Email info@itmscrm.comWeb www.itmscrm.com