What is it really like to work at TELUS International?Our top 10 reasons to join us.

Bulgaria edition

We invite you to join our team. Check out this video!

Do you prefer sneakers and cool T-shirts to suits and ties? Do you

value new ways of thinking over old school mentality? Well, then let

us tell you a secret. We are not just any company. We are different.

We truly are! We have defied the status quo of business and made

our own version of it. We’ve traded the suits and ties of traditional

business for sneakers and cool t-shirts. We’ve abandoned the old

school mentality for a new way of thinking. We stopped having happy

hours and traded them for happy days.

Sound good to you? If so, TELUS International is the place you

want to be.

Are you “TELUS”? Let’s find out.

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If you choose Customer Care Support you will master the skills of effective communication, problem solving, customer service, and strong cultural awareness. You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.

As a team member, you will work in a global organization and serve our clients all over the world, including some of the world’s most successful companies. Who isn’t interested in being a part of something bigger than themselves?

By joining us, you will meet the customer care needs of some of the largest and most respected brands across the games, telecommunications, utilities, high tech, finance, retail, e-commerce, travel, logistics and health care industries.

You will become part of a global Business Process Outsourcing (BPO) company that has over 20,000 team members around the world,

Be part of something extraordinary

including in Canada, the United States, Central America, the Philippines, the United Kingdom, Bulgaria and Romania.

And you know what? We are even bigger than that! TELUS International is the global arm of TELUS, a leading national telecommunications company in Canada with over CAD$12 billion of annual revenue and almost 14 million customer connections.

No matter what your position in our company, you will take part in shaping the future of customer care.

Want to be part of it?

Want to learn more about us? Check out this video!

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If you choose Games Support then you must be passionate about games! You will be part of one of the fastest growing industries. You will master the gamers’ language by interacting actively with players and helping them level up their game play. Gaming is serious business!

At TELUS International, we offer more than just jobs – we offer careers. When you join us, you are taking an important step in your career development. We are going to make sure we challenge you, invest in you and train you. In fact, you might feel like you are over-trained, but that’s going to prepare you for the next level in your career.

Part of our philosophy is to promote from within. Over 70% of our managerial team started as agents. Over 200 promotions in 2015 and a forecast of 300 promotions in 2016 in Bulgaria and Romania show that TELUS International is the place to build a career.

Push your career to the next level

By following a set career path, our team members have developed personally and professionally and many now manage their own teams. Our career development plans are based on equity, skills development, performance improvement and constant growth.

When you join TELUS, you’re not just starting a new job; you’re joining a company where you can continually learn and develop your skills to grow in your career – fast.

TELUS International is the right place to become a leader. Interested?

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We have designed and created programs that will help you in every step of your personal and professional development journey. We have learning programs that align to each stage of your career. It all starts with the learning @ TI roadmap.

• The journey begins with IEvolve for all new frontline team members. Positioning our team members for success at the very beginning of their career is critical. Through IEvolve, we provide a foundation of learning that enhances our team member’s onboarding experience and provides the necessary building blocks to hit the ground running in their new job.

• The next step in your journey prepares you to become a leader. This program is called IAspire for developing emerging leaders.

Develop personally and professionally

• Upon completion of IAspire, your journey will continue with IExcel to grow your leadership skills even further. Because the program is designed for our midlevel leaders, IExcel will focus on building skills to help leaders achieve operational excellence within their teams and programs.

• Following the roadmap, the next step for leadership development is through the ILead program. ILead consists of 360 degree feedback along with an individualized development plan for our senior leaders.

Your learning is important to us. So why not start your journey today?

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Want to know how the Learning Roadmap works? Watch the video!

The Learning@TI roadmap

At TELUS International, we are passionate about our people. We encourage you to have fun, enjoy a healthy lifestyle and take advantage of the outstanding benefits package our company offers. Our benefits are designed to keep you healthy in every aspect - physically, emotionally, financially and socially.

Health insurance - Your health is very important to us and we know that you care about your loved ones too! That is why we have health insurance packages for both you and your family members. We work with the best local suppliers.

Banking - You can choose to receive your salary at any bank you prefer, but we have preferential conditions for our team members at select banks.

Wellness activities and more:• Massages - What better way to end the week than with a relaxing massage at the office?• Organized lectures for healthy diet - Our team members can take advantage of nutritionist advice on how to create a diet plan or just everyday healthy practices.• TELUS Fruit Days - Every quarter, our team members enjoy fresh fruit all day long at their workstations.• Office ergonomics classes - Good posture at the desk is key to anyone working at a computer. We take care of that too!• Psychologist at the office - Need to talk to someone? We have a full-time psychologist at the office for private conversations.• Meal vouchers - Choose your groceries from the best shopping centers in Bulgaria with our monthly meal vouchers.

Special discounts - Receive exclusive discounts on entertainment and shops in the malls that are located next to our offices.

Take advantage of extensive social benefits 4

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Take advantage of extensive social benefits Language courses - Want to improve your English language skills? We offer English language courses for our team members. Likewise, our international team members in Sofia can take Bulgarian language courses to more quickly adapt to the local language and culture.

Sports activities:• Gym - We have our own gym in Sofia, located at our company headquarters and open to everyone. • Tennis - For tennis fans, we have one of the best red clay tennis courts in Sofia at your disposal every day of the week during summer time. • Yoga - We hold weekly yoga classes with a certified yoga teacher in our special yoga rooms located right in our offices. Make time for more Zen? • Marathons - Are you a runner? We not only organize our team members’ participation in local marathons, but we also organize regular group training sessions.• Discounts for sport facilities - Enjoy our discounts for gyms, dance, aerobic, zumba and tae-bo classes.

We offer much more than you would expect!

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Work when it’s best for you

Flexibility at work is a necessity for our team members because some are students while others have families. We know time is precious for everyone.

That is why when you join us we adapt to your lifestyle. With our flexible working hours you can work day or night, four, six or eight hour shifts. Team members working at night can still take advantage of our fun and social environment with perks such as play areas, esthetic relax areas, a library, and much more. We also ensure transportation to your doorstep when your shift is over. We want to make sure everyone gets back home safely!

Join us for day or night shifts at 4, 6 or 8 hours/shift. It’s your call!

Job stability is not just about your ability to hold a job for a long period of time. It’s also about enjoying steady pay and benefits, managing stress on the job, and knowing you are in an industry that is expected to last long into the future.

In Europe, our company has been growing by 30% - 50% per year since its inception. And our industry in Bulgaria is among the top growth areas, with an annual growth rate of 15% - 20% over the past 5 years.

Are you ready to join us for the long-term?

Enjoy a stable job in a flourishing industry5

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Enjoy an inspiring workplace

Our offices have become known for their innovative, fun and pleasant design. They have a positive impact on team members’ satisfaction and happiness at work.

Simply put, we aim to make our offices the place that our team members want to be! Convenience is also something very important to us. Our offices are located right next to the biggest malls in Sofia, so you can easily access fast food, cinemas, shops and more. Also, our offices are easily accessible by public transportation so you won’t spend your precious time stuck in traffic!

Enjoy an inspiring workplace7

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Cool. Friendly. Inspiring. These are some of the words people commonly use to describe our workplace at TELUS International. Meet the workplace of your dreams in our Sofia offices!

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Cool. Friendly. Inspiring. These are some of the words people commonly use to describe our workplace at TELUS International. Meet the workplace of your dreams in our Sofia offices!

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At TELUS International, our team members have a sense of belonging because they feel like they really “fit” and are accepted. This sense of connectedness and belonging drives our company and team forward because we all have something in common - we are part of the same family.

At TELUS, you will be working with some of the brightest minds in the BPO industry. But that’s not all. Fellow team members will make you feel comfortable at work and add to the friendly atmosphere. You will find smart, cool, friendly, open-minded and supportive people that are passionate about our company.

Our team members are our most valuable asset – they are our heroes! That is why we give recognition to our team members on a regular basis.

So, are you ready to join our family?

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We know you live and breathe social media. So do we! In fact, we have our own internal social network at TELUS International where you can do almost

90% of what you can do in Facebook, but just with your colleagues. How cool is that?

Join a friendly team Work for a company guided by values

TELUS is committed to creating a culture that supports professional and personal values. Our values were crafted by our team members for our team members.

At TELUS, our values are not just for marketing. On the contrary, we live our values every single day because they are who we are:

Sound like your own values?

Work for a company guided by values9

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Courage to innovate. We embrace change and initiate opportunity.

Spirited teamwork. Passion for growth.

Help leave the world better than you found it

Want to join an organization that has strong Corporate Social Responsibility programs? At TELUS International, we understand the relationship between the success of our company and the wellbeing of our community. “We give where we live” - these five simple words embody our approach to Corporate Social Responsibility.

We are passionate about doing ‘good’ in our local communities and coming together to make a difference. That’s why every year we lend a hand and volunteer during our TELUS Days of Giving. This is where team members volunteer an entire day to bettering the communities in which they live, work and serve. Thousands of our team members spend the day building homes, refurbishing day cares, or constructing entire schools from the ground up.

In 2014, more than 23,000 TELUS team members, friends and families participated in our Days of Giving around the world. Along with our parent company, we have donated over $396 million to charities and contributed over 6 million service hours through our Community Boards and volunteering programs around the world.

At TELUS, caring about others and having others care about you creates a higher sense of purpose beyond business growth. Our team members have big hearts!

Let us inspire you. See us in action at the TELUS Days of Giving

in Sofia and Plovdiv!

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Kristina GEORGIEVA, Operations Manager

Started at TELUS International in 2007 as a Customer Support Agent.Promoted 6 times (Agent – Assistant Supervisor – Supervisor – Team Leader – Operations Specialist – Junior Operations Manager – Operations Manager).

The company management recognizes the team members as one of its main assets and as the face of the business. The team members’ motivation and the improvement of their skills through different training programs are the main priorities, because only well trained and highly motivated team members can make the customers happy.

The company’s caring culture and the philosophy “We give where we live” makes TELUS International really different from its competitors. The commitment to invest in the team members and to work together as a team in order to help the community in which we live fosters a sense of team spirit and makes for a great working atmosphere.

Don’t just take our word for it. What do our team members have to say?

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Krasimir KOLEV, Senior Transition and Transformation Manager

Started at TELUS International in 2005 as a Customer Support Agent.Promoted 5 times (Agent – Assistant Supervisor - Account Manager – Transition Manager - Senior Transition and Transformation Manager).

TELUS International was a great opportunity for me, not only because I was able to work on a very interesting German project, but because I was also able to attend classes during the day and then go to work in the evenings and on Saturdays.

I really like the fact that our job is extremely dynamic. It’s a great opportunity to work with different companies which have individual business profiles and situations – you could work with a Travel and Leisure company from Belgium, a Telecom firm from Germany or a Payment Service Provider from the UK.

The CSR initiatives like TELUS Days of Giving make TELUS International a different company. If you get to know the people and the company’s values, you will know that this is the place for you!

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“Don’t just take our word for it.

What do our team members have to say?

Now YOU know why TELUS International is such a phenomenal place to work. Still wondering which direction to take?

YOU know the right answer!

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