What is Business Intelligence? And What Does It Mean To My
Practice?
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Objectives 1. Describe terms, processes and benefits from using
Business Intelligence in a medical practice setting. 2. Explain how
a basic business intelligence model can be deployed with Centricity
data using software the practice already owns. 1. Watch examples of
Centricity Business Intelligence tools including Pivot Tables,
e-mail, and dashboards.
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Objective #1 Describe terms, processes and benefits from using
Business Intelligence in a medical practice setting.
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What is Business Intelligence? Competitive Intelligence =
Competitive Advantage Use of Big Data Combining data from different
systems YOUR Data & YOUR Decision Making Tools Not cookie
cutter solutions Automated/Refreshed Data Tool for Managers &
Staff
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Business Intelligence Technology has improved and data storage
costs are cheaper than ever and seem to be going down further. Its
about competitive advantage through FOCUS. The tools make it easier
for you to see the data and where you are today, where you were
yesterday and predict where you are headed.
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Business Intelligence Reporting and Tools that improve business
performance and by integrating previously disparate data to realize
higher level decision-making and effectiveness in areas such as:
Patient Care Cost Containment Customer Satisfaction Organizational
Performance
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Business Intelligence-Reporting Reduces number of reports you
run Provides more information in a single report Less time
generating reports Identify issues and act earlier
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Business Intelligence - Tools BI Tools provide historical,
current and predictive views of business operations Uses large
amounts of data Allows for efficient and effective implementation
of new strategies Helps identify and develop new opportunities
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Business Intelligence - Tools Applying the BI concept to the
end user can have the greatest ROI Makes it easy for the staff to
do the right thing Can significantly reduce the amount of work and
reduce opportunities for error in the first place
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Business Intelligence Our practice experience thus far is
mostly limited to EHR and PM data Future data sets for reporting
include: Phone system data Time clock data General ledger/Accounts
payable
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Our Journey Wanted a crystal ball but would have settled for
anything better Wanted timely access to data without slowing down
the system and re-running reports Wanted dashboards Wanted to know
the trends Wanted to be alerted about the bad and the good
operational and financial performance indicators Wanted to reduce
backend work & re-work
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Our Journey It became an enterprise-wide strategic initiative
Weve automated processes and error proofed many tasks Simplified
reporting of data less is more Cut down on data entry Improved the
quality of our data We are always trying to manage key information
for analytic purposes Increased evidence based decision making
Developed a culture that values data more than ever
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Objective #2 Explain how a basic business intelligence model
can be deployed with Centricity data using software the practice
already owns.
Slide 14
Youll Need A commitment from the top down for efficiency The
team: A consultant who understood our issues A D.B. Administrator
(actually the IT team) Committed managers and staff Big dreamers
looking for easier, better, faster
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Tools SQL Server Report Server/Data Warehouse SQL Server Tools
Analysis Services Integration Services Reporting Services Microsoft
Excel Pivot Tables Charts Tables
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Deployment Rather than starting with big data decided to start
with smaller projects Improve some tools for middle managers and
front end staff Small wins get the staff talking Small wins also
get the staff thinking
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Initial Projects Tracks providers locations and required exam
rooms
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Initial Projects (Slide Holder For Demo)
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Initial Projects Users filter to analyze claims by payer and by
provider
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Objective #3 Watch examples of Centricity Business Intelligence
tools including Pivot Tables, e-mail, and dashboards.
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Our Results Created report file in our shared drive with
various tables of data to allow managers to create their own
reports on the fly Liberated us from many custom reports using the
3 rd party software Allows liberal use of Pivot Tables Customized
to the employees role
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Results This table tracks Patient A/R by Staff Responsible We
also track the date of the patients next appointment
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Results
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Rather than a report that lists appeals to send:
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Results
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What would you track if you could see future appointments?
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Results
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Precert Report Before
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Precert Report After
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On Time Board
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Nate Moore MBA, CPA, FACMPE Moore Solutions, Inc. Centerville,
UT Mona Reimers, FACMPE, CPC Director of Revenue Services Ortho
NorthEast Fort Wayne, IN Management Reports Or End User Tools: What
Can Your Data Do For You?
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