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WHAT IS A MUTUAL FUND?. A Mutual Fund is a trust that pools the savings of a number of investors who share a common investment objective IN turn buy assets. LEGAL STRUCTURE. FUND SPONSPOR/SETTLOR KOTAK MAHINDRA FINANCE LTD. TRUST KOTAK MAHINDRA MUTUAL FUND. INVESTMENT MANAGER & - PowerPoint PPT Presentation
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WHAT IS A MUTUAL FUND?WHAT IS A MUTUAL FUND?
A Mutual Fund is a trust that pools the savings of a number of investors who share a common investment objective
IN turn buy assets
21-2 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
LEGAL STRUCTURELEGAL STRUCTUREFUND SPONSPOR/SETTLOR
KOTAK MAHINDRA FINANCE LTD.
TRUSTKOTAK MAHINDRA MUTUAL FUND
TRUSTEEKOTAK MAHINDRA TRUSTEE CO. LTD.
INVESTMENT MANAGER &
ADVISORKOTAK MAHINDRA ASSET MANAGEMENT CO. LTD.UNIT
HOLDERS
Contd…
21-3 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
LEGAL STRUCTURELEGAL STRUCTURE
APPOINTS
• CUSTODIANS
• REGISTRARS
• BANKS
• DISTRIBUTORS
INVESTMENT MANAGER & ADVISORKOTAK MAHINDRA ASSET MANAGEMENT CO. LTD.
21-4 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
Working of a Mutual FundWorking of a Mutual Fund
FUND MANAGEMEN
T
SECURITIES
RETURNS
INVESTORS Pool their money with
Invest inGenerate
Passed back to INVESTORS GET A BLEND OF LIQUIDITYRETURNS & SAFETY
INVEST IN BALANCEDPORTFOLIO
PORTFOLIOYIELDS HIGH RETURN TO MFs
MUTUAL FUND•LARGE CORPORATE•SPECIALISTS MANAGE
21-5 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
Type of Mutual Fund
Schemes
StructureInvestment Objective
Special Schemes
Open Ended Funds
Close Ended Funds
Interval Funds
Growth Funds
Income Funds
Balanced Funds
Money Market Funds
Industry Specific Schemes
Index Schemes
Sectoral Schemes
TYPES OF MUTUAL FUNDSTYPES OF MUTUAL FUNDS
21-6 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSOPEN ENDED
OPEN FOR ALL THE YEAR MIN SUBS AMT 50CR NO DURATION REFUNDED IF MIN SUBS NOT
ACHIEVED REPURCHASED ANY TIME REDEEMED AT NAV & LOAD
FACTOR RANGES (4% TO 6%) AS REPURCHSED SO NOT
LISTED AT STOCK EX TRADED AS PERMITTED LOT DIVID MAY /MAY NOT SWITCHOVER ALLOWED
CLOSE ENDED OPEN FOR FIXED PERIOD MIN SUBS AMT 20CR DURATION (5TO7 YEARS) REFUNDED IF MIN AMT
NOT ACHIEVED MAY BE REPURCHASED
(AFTER 2 TO 3 YRS) REDEMPTION SPECIFIED &
DONE AT NAV - SERVICE CHARGE
LISTED AT STOCK EX DIVID MAY/MAY NOT BE SWITCHOVER ALLOWED
21-7 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
WHY INVEST IN MUTUAL FUNDS?SAVE THROUGH MUTUAL FUNDS INVEST THROUGH MUTUAL FUNDS
Park surpluses
Short term investment
Easy liquidity
Tax benefits
Have a long term objective
Profile your risk
Select appropriate MF scheme, based on risk return requirement
Mix of equity and debt
Invest regularly/with flexibility
BENEFITS OF MUTUAL FUNDSBENEFITS OF MUTUAL FUNDSProfessional Management & AnalysisDiversification & Divisibility
Across Companies & SectorsLiquidity
Entry & Exit at NAVTransparency
Regular disclosuresConvenient Administration (Record Keeping)Low Costs of operations (Lower transaction cost)Choice of schemes.Well Regulated. (By SEBI)
21-9 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
HighNo price risk
9% - 10%Over 1 yearSerial
HighLow Credit
9% - 10.5%
1 month – 12 months
Bond
HighNo8% to 9.5%
Overnight to 1 month
Liquid
Mutual Funds
HighPrice Risk
7% - 9%<12 monthsT-Bills
Routed thro’ PD’sLow6.5% - 9%OvernightCall (thro’ PD’s)
No secondary mkt.Medium
9% - 11%<180 daysICD’s
Possible by breaking FD at cost
Low6% - 12%7 days to 1 yr.
Bank Deposits
LiquidityRiskPre-TaxReturns
TenureInstrument
INVESTMENT OPTIONS
21-10 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
RIGHTS AS A MUTUAL FUND RIGHTS AS A MUTUAL FUND UNITHOLDERUNITHOLDER
• Receive statement of accounts within 6 weeks from the date your request is received by the Mutual Fund
• Receive information about the investment policies, objectives, financial position and general affairs of the scheme
• Receive dividend within 30 days of their declaration, receive redemption proceeds within 10 days from the date of the valid redemption
• Vote in accordance with the Regulations to: - change the Asset Management Company
- wind up the schemes.
• To receive communication from the Trustee about change in the fundamental attributes of any scheme
21-11 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDS
STRUCTURAL ISSUES (MUTUAL FUNDS)
MUTUAL FUND (REGISTERED WITH SEBI) MEANS:
A FUND ESTABLISHED IN THE FORM OF TRUST
21-12 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSSTRUCTURAL ISSUES (MUTUAL FUNDS)
BY A SPONSOR
– BODY CORPORATE WHO ACTING ALONE OR IN
COMBINATION WITH ANOTHER BODY CORPORATE
– FLOATS THE IDEA OF SETTING UP OF MUTUAL FUND
– ESTABLISHES MUTUAL FUND IN FORM OF TRUST
– TRUST DEED EXECUTED WITH BOARD OF TRUSTEES
– REGISTERS IT WITH SEBI
– 40% CONTRIBUTION TO AMC
21-13 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSSTRUCTURAL ISSUES (MUTUAL FUNDS)
TO RAISE MONIES BY TRUSTEES– HOLDG PROPERTY OF MF IN TRUST FOR BENEFIT OF UNIT
HOLDERS
THROUGH THE SALE OF UNITS– REPRESENTING ONE UNDIVIDED SHARE IN THE ASSETS OF A
SCHEME
FOR INVESTING IN SECURITIES APPLICATION FEES:5000; REGISTRATION FEES:10 LACS; ANNUAL FEES : 1 LAC
21-14 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSSTRUCTURAL ISSUES(MUTUAL FUND TRUST)
MF TO BE CONSTITUTED IN FORM OF MF TRUST
MANAGED BY A BOARD OF TRUSTES IN WHOSE
FAVOUR TRUST DEED IS EXECUTED BY SPONSORS
50% MEMBERS NOT AFFILIATED WITH SPONSORS
CONTROLS ALL CAPITAL PROPERTY OF MF
SCHEMES/ HOLDS THEM IN TRUST FOR HOLDERS
21-15 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSSTRUCTURAL ISSUES(MUTUAL FUND TRUST)
APPOINTS AMCs
ENSURES SCHEMES FLOATED & MANAGED BY AMC ARE IN
ACCORDANCE WITH TRUST DEED
POWER TO OBTAIN REPORT/DISMISS AMC
AN AMC NOT TO ACT AS TRUSTEE OF ANY MF
APPOINT CUSTODIAN &SUPERVISE ITS ACTIVITIES
21-16 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSSTRUCTURAL ISSUES (MUTUAL FUND TRUST LIST)
ALLIANZ CAPITAL & MGT SERVICES LTD ANZ GRINDLAYS BANK TIMES MUTUAL FUNDS UNIT TRUST OF INDIA VLS FINANCE LTD. KOTAK MAHINDRA FINANCE LTD PRUDENTIAL CAPITAL MARKETS LTD. SBI FUNDS MANAGEMENT LTD CEAT MF & ASSET MANAGEMENT COMPANY LTD.
21-17 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDS
STRUCTURAL ISSUES (AMC)
MFs OPERATED BY AMCs -APPTD BY TRUSTEES
AMCs & TRUSTEES TWO SEPARATE LEGAL ENTITIES & ARM’S LENGTH
RELATIONSHIP MNTD
AMCs TO APPROVE MOA & AOA FROM SEBI
21-18 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDS
STRUCTURAL ISSUES (AMC)
AMCs MIN NW 5 CR (40% CONTRIB BY SPOSORS)
50% MEMBERS FROM OUTSIDE
CAN’T ACQUIRE OUTSIDE THE SCHEME PROPERTY
DISCLOSE REPURCHASE PRICE/NAV OF SCHEMES
21-19 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSSTRUCTURAL ISSUES (AMC LIST)
20TH CENTURY AMC LTD APPLE ASSET MGT LTD. BOI AMC LTD. CREDIT CAPITAL AMC LTD. GIC AMC LTD. ICICI AMC LTD. ITC PIONEER AMC LTD. MORGAN STANLY AM INDIA LTD. PNB AMC LTD.
21-20 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUNDSMUTUAL FUNDSSTRUCTURAL ISSUES (INVESTMENT MIX)
EQUITY SHARES/EQUITY RELATED INSTRTS (CDs)/ DEBT INSTRUMENTS (NCDs, PSBONDS,GOVT SECT)/MONEY MARKET INSTRTS(TBs, CPs & BILLS)
5% CAP FROM ONE SCHEME IN ONE CO’S SHARE 10% CAP FROM ALL SCHEMES IN ONE CO’S SHARE 15%CAP FROM ALL SCHEMES IN ONE INDUSTRY TYPICAL ASSET MIXSCHEME EQUITY DEBT MONEY MKTGROWTH 70-90% 5-20% 0-10%INCOME 20-30% 60-70% 0-15%BALANCED 40-60% 40-50% 0-10%
21-21 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYKEY FINANCIALS
NAV= M.V OF FUND’S INVESTS+REC+ACCRUED INCOME- LIABILITIES-ACCRUED EXP
NO. OF SHARES OR UNITS OUTSTANDING
MARKET PRICE: IN CASE OF CLOSE ENDED REPURCHASE/REISSUE PRICE: OPEN ENDED DISCOUNT RATE OF RETURN= NAV AT END-NAV AT BEGINNING +
DIVIDEND PAID NAV AT BEGINNING
INITIAL EXPENSES: CEILING OF 6% RECURRING EXPENSES: MAX 3% OF AV
NET ASSETS IN A YEAR
21-22 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYKEY FINANCIALS
LOADS(CHARGED TO MF SCHEME) THREE TYPES
INITIAL ISSUE EXP (6% OF FUND RAISED)HIDDEN
RECURRING EXP (3% MAX OF NET ASSETS)
– OTHER THAN INITIAL ISSUE EXP/ INCLUDES
TRUSTEESHIP FEES /INCLUDES INVST MGT &
ADVISORY FEE OF AMC (1.25% UPTO RS 100 CR & 1%
OVER 100 CR)
21-23 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYKEY FINANCIALS
LOADS(CHARGED TO MF SCHEME) THREE TYPES
AMC CHARGE FOR ISSUE/RECURRING COST(6%)
IN OPEN END SCHEME DIFF BETWEEN PURCHASE &
SALE PRICE NOT TO EXCEED 7% OF SALE PRICE
BACK END (DISCOUNT TO NAV) DEDUCTED DURING
REPURCHASE/REDEMPTION
21-24 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYKEY FINANCIALS
NAV OF A NO-LOAD FUND (20 LACS UNITS ISSUED)VALUE OF SECURITIES HELD IN PORTFOLIO 500 LACSCASH IN HAND OF MUTUAL FUND 10 LACSTOTAL ASSETS 510 LACSLESS : OUTSTANDING LIABILITIES 110 LACSTOTAL NET ASSETS 400 LACSTHUS NAV = Rs 400 LACS =RS 20 PER UNIT UNITS 20 LACSIF 10,000 NEW UNITS ISSUED AT NAV OF RS 20 PER UNITTHUS NAV = ^TOTAL ASSETS =RS 4,02,00,000= RS 20 PER UNIT ^UNITS UNITS 20,10,000THUS NAV DOES NOT VARY DUE TO SELING OR BUYING NAV VARIES ON ANY VARIATION OF MARKET PRICES OF SECURITIES
HELD IN THE PORTFOLIO OF MF
21-25 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYKEY FINANCIALS
NAV OF A NO-LOAD FUND NAV VARIES ON ANY VARIATION OF MARKET PRICES OF
SECURITIES HELD IN THE PORTFOLIO OF MFNAV=(RS 6 MILL EQ + RS 4 MILL DEBT)- 2 MILL LIAB AS DEBT = 0.5 16 MILL UNITS IN TRUST
IF VALUE OF EQUITY IS DOUBLED, NAV SHIFTSNAV=(RS 12 MILL EQ + RS 4 MILL DEBT)- 2 MILL LIAB AS DEBT = 0.875 16 MILL UNITS IN TRUST
IF VALUE OF EQUITY IS HALFED THEN THE NEW NAV ISNAV=(RS 3 MILL EQ + RS 4 MILL DEBT)- 2 MILL LIAB AS DEBT = 0.3125 16 MILL UNITS IN TRUST
IN ABOVE, FUND SHOULD SWITCH FROM AGGRESSIVE TO DEFENSIVE INVEST TO AVOID RAPID EROSION OF NAV
INVEST IN DEBT INSTRTS MAY BE ONE SOLUTION
21-26 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYKEY FINANCIALS
NAV OF A LOAD FUND (20 LACS UNITS ISSUED)IF MF IS A 4% FRONT LOAD FUNDTHEN NAV=NAV(OF NO-LOAD FUND) PER UNIT/1-% OF LOAD= RS 20= RS 20 = RS 20 = RS 20.80 AS CALLED OFFERING 1-4% 1-4/100 0.96HERE OFFER PRICE (SALE PRICE) WILL BE 20.80 PER UNIT
BID PRICE (REPURCHASE PRICE) WILL BE RS 20.00 PER UNIT
DIFFRENCE BETWEEN OFFER & BID PRICE IS 4% i.e. 80 PAISE IS CALLED “SPREAD” PAID TO FUND
THERE IS A TWO WAY QUOTE PROVIDED BY IN OPEN FUND
21-27 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYKEY FINANCIALS
MARS, PVT SECTOR MF LAUNCHED A GROWTH SCHEME WITH AN INITIAL TARGET OF Rs 100 CR. DEPLOYMENT OF FUNDS IS TO CONFIRM THE FOLLOWING COMPOSITION
EQUITY 70%, DEBT 25% MONEY MARKET 5% INITIAL EXPENSES 4% DEBT COMPONENT INVESTED EQUALLY IN AAA & AA RATED
INSTRUMENTS AT 18% & 20% RESPECTIVELY EQUITY PORTION INVESTED IN SENSEX SCRIPS AV. YIELD ON MONEY MARKET COMPONENT WAS 8% SENSEX WAS AT 3800 & AT TIME OF INVEST IS AT 2900 AFTER ONE
YEAR DEBT & MONEY MKT INSTRTS VALUED AT COST RECURRING EXP MET OUT OF INCOME EARNED ON DEBT & MONEY
MKT INSTRTS (assume 3% on size of fund) COMPUTE NAV & SALE PRICE IF FRONT LOAD FACTOR IS 5%
21-28 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRY
PASSING THROUGH CRITICAL PHASE “LIVING DEAD” IN STOCK MARKETS LOST INVESTOR’S CONFIDENCE UTTER FAILURE IN INDIA
21-29 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND INDUSTRYMUTUAL FUND INDUSTRYFEW EVIDENCES
SHRIRAM ASSET MGT CO FINED (JUN 96)
MORGAN STANLEY FINED (2/6/97)– RESORTING TO SHORT SALES
– PRICE RIGGING IN BHEL SCRIPS
– RENDERING PORTFOLIO MGT SERV TO GROUPS CANSTAR UNABLE TO PURCHASE AT
PROMISED NAV LIC MF HAD TO PURCHASE AT PROMISED NAV
& BOOK THE LOSS TO AMC
21-30 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND MONITORMUTUAL FUND MONITOR
Particulars Growth Income Balanced Total
No. of Schemes 98 28 32 158
Schemes giving -ve returnson annualised basis
50 01 02 53
Schemes giving singledigit annualised returns
31 10 12 53
Schemes giving doubledigit annualised returns
17 17 18 52
Source: Business Today
21-31 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND MONITORMUTUAL FUND MONITOR
INSTITUTIONS 1994-95 1995-96 1998-99
UTI 8120 2470 860
Private Sector 1216 375 115
Public Sector 949 327 156
TOTAL 10,285 3,172 1,131
Source: Business Today
21-32 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPEARATIONMUTUAL FUND OPEARATION
PRODUCTDESIGN
PRODUCTMARKETING
FUNDMANAGEMENT
OUTSOURCING
INVESTOR’SSERVICE
THE CHAIN OFOPERATION
FAILED IN ALL CHAINS OF OPERATIONS
21-33 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATION
PRODUCT DESGIN
•INNOVATION
•SUPERIOR DESIGN
•ADAPATABILITY
21-34 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONPRODUCT DESIGN
DID LITTLE TO INNOVATE WITH INNOVATION 70% SCHEMES CLOSE END WITH POOR RETURNS UTI STILL CONTINUES WITH PLAIN VANILLAS INNOVATION ONLY IN OPEN END SCHEMEDS TIME TO DESIGN SECTOR, LOCATION BASED MFs
21-35 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONPRODUCT DESIGN- PACKAGED POTFOLIO MODEL KNOW BEFOREHAND Cos WERE INVEST BE MADE PORTFOLIO TO CONSIST OF 50 BLUE CHIP Cos
WHICH HAVE CREATED ENORMOUS WEALTH TO HOLDERS & THEIR MKT CAP HAVE INCREASED
FLEXIBILITY TO TIME INVESTMENTS TO TAKE ADVANTAGE OF PRICE MOVEMENTS
FUND INITIALLY TO BE OPEN ENDED AUTOMATICALLY CONVERTED INTO CLOSE
ENDED ONCE THE INVESTMENT CEILING IS ACVD
21-36 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONPRODUCT MARKETING
•COST
•AGGRESSIVE MARKETING
•UPFRONT COST
21-37 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONPRODUCT MARKETING
COST & ETHICS ARE TWO IMPORATNT FACTORS UPFRONT COST BORNE BY INVESTOR OR AMC UTI CAN’T AGGRESSIVELY MARKET ITS PRODUCT MORGAN STANLEY MADE MFs AS IPOs & ALL
NUANCES OF IPOs WERE BROUGHT IN
21-38 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONFUND MANAGEMENT
•CAPITAL PROTECTION
•MARKET TIMING
•ASSET QUALITY
21-39 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONFUND MANAGEMENT
NON-QUALIFIED, UNPROFESSNL FUND MANAGERS LOOK MFs AS ANOTHER EQUITY PRODUCT IGNORE ASSET ALLOCATION, PORTFOLIO,
TURNOVER & COST NO QICK ASSET REALLOCATION ON TIME DON’T INCLUDE HIGH LIQUID BLUE CHIP STOCKS NOT BALANCING RISK RETURN EXPECTATION OF
INVESTORS
21-40 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONFUND MANAGEMENT- SUGGESTED MODEL
PROTECT CAPITAL FROM EROSION ALTERNATIVELY GUARANTEE CAPITAL SAFETY POSSESS EXCELLLENT RESEARCH CAPABILITIES
– TO ENSURE MARKET TIMING– INVESTMENT STRATEGY FORMULATION
FOLLOW APPROPRIATE ASSET ALLOCATION MODEL SUITING FUND’S OBJECTIVE
QUICKLY RESTRURE ASSET ALOCATION ON NEED ENSURE QUALITY OF ASSETS BE IT EQTY OR DEBT ENSURE ECONOMICAL COST OF OPERATIONS BE IT
MANAGEMENT FEES OR OTHER EXPENSES
21-41 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONOUTSOURCING
•COST CONTROL
•FLEXIBILITY
•CHOICE
21-42 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONOUTSOURCING
NEW CONCEPT THAN TO DO THINGS IN HOUSE ENDORSED AS A GREAT COST CUTTING MEASURE CONVERTS FIXED COSTS TO VARIABLE COSTS ABROAD OUTSOURCING 100% FROM PRODUCT
DESIGN TO INVESTOR SERVICING YET TO COME IN INDIAN FUND MANAGEMENT ONE AREA MAY BE DISTRIBUTION NETWORK
21-43 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONINVESTOR SERVICE
•CUSTOMER FOCUS
•BETTER CONFIDENCE
•EFFICIENT SERVICE
21-44 Copyright © 2002 by Prof. A.K. .Mishra All rights reserved.
MUTUAL FUND OPERATIONMUTUAL FUND OPERATIONCUSTOMER FOCUS
SCANT ATTENTION TO INVESTOR’S SERVICING IGNORING INVESTOR’S EDUCATION NOT INCLINED TOWARDS TRANSPARENCY NON DISCLOSURE OF PORTFOLIO LACK LUSTER SHOW ON RETURNS FRONT UNIT HOLDERS NOT TREATED AS CUSTOMERS GOOD SERVICE ATTRACTS MULTIPLE CUSTOMERS MORALE “TREAT HIM LIKE CUSTOMER & INVEST IN
TECNOLOGY TO REACH HIM FAR & WIDE” LESSONS TO LEARN FROM Pvt SECTOR MFs