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Beth Schaefer Associate Director, Client Services, University Information Technology Services, University of Wisconsin–Milwaukee. What Happened to the Computer Lab?. 1. Enrollment 30,400 Undergraduate 25,000 - PowerPoint PPT Presentation
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UWM CIO Office
What Happened to the Computer Lab?
11
Beth Schaefer Associate Director, Client Services,
University Information Technology Services, University of Wisconsin–Milwaukee
UWM CIO Office
UW-Milwaukee At A Glance
22
Enrollment 30,400
Undergraduate 25,000
Masters & Doctoral 5,000
Faculty & Staff 3,455
Central IT staff 125
IT student staff 175
Schools & Colleges 12
Programs:
Undergraduate 84
Masters 48
Doctoral 24
UWM CIO Office
Computers on Campus
33
• 6 Public Campus Computer Labs450 Computers - Windows XP and Mac OSX
–Student Union
–Sandburg Residence Halls
–Lubar School of Business
–Daniel M. Soref Learning Commons - Library
–Curtin Hall (Mac Lab)
–Bolton Hall (Walk In, TechStore, TechRepair)
UWM CIO Office
Computers on Campus
44
• 130 Web Kiosks across campus
• Multiple departmental and disciplinary specific labs
UWM CIO Office
Computers on Campus
55
• Student Computer Ownership on Campus– Ownership of personal desktop – 49%– Ownership of Laptop – 83%– Percentage of students using labs – 19%
UWM CIO Office
CCL Application Usage
66
•October 2008-October 2009
•Internet Explorer XP •Adobe Photoshop XP
•Microsoft Word XP •Microsoft Access XP
•Mozilla Firefox XP •Windows Media Player
•Real Player XP •Mozilla Firefox OSX
•Microsoft Power Point XP •Microsoft Notepad XP
•Adobe Acrobat Reader XP •Adobe Acrobat 8 XP
•Microsoft Excel XP •Adobe Acrobat Distiller XP
•Zip Genius XP •Microsoft Paint XP
•Minitab 15 Statistical English XP •Apple Safari Web Browser OSX
•Apple iTunes XP •ArcGIS Map XP
UWM CIO Office
CCL Lab Users and Logins
77
• October 2008-2009– Total Users 62640– Total Login 578482– Average Number of Logins per day 1585
UWM CIO Office
CCL Lab Users and Logins
88
• October 11-17, 2009 Student Union
UWM CIO Office
Changes
99
• In the last year, we have:– Closed a 24/7 lab– Opened a 24/5 lab
UWM CIO Office
Changes
1010
• In the last year, we have:– Unstaffed labs
UWM CIO Office
Changes
1111
• In the last year, we have:– Remodeled labs
• Student Union• Daniel M. Soref Learning Commons - Library
UWM CIO Office
Changes-Student Union
1212
UWM CIO Office
Changes-Student Union
1313
• Enclosure walls brought down
UWM CIO Office
Changes-Student Union
1414
• Enclosure walls brought down
• Unstaffed
UWM CIO Office
Changes-Student Union
1515
• Enclosure walls brought down
• Unstaffed
• Food friendly
UWM CIO Office
Changes-Student Union
1616
• Enclosure walls brought down
• Unstaffed
• Food friendly
• Louder area
UWM CIO Office
Changes-Student Union
1717
• Enclosure walls brought down
• Unstaffed
• Food friendly
• Louder area
• Hours of operation expanded
UWM CIO Office
Changes-Student Union
1818
• Enclosure walls brought down
• Unstaffed
• Food friendly
• Louder area
• Hours of operation expanded• “Parking Lot” vs. queuing up for computer
UWM CIO Office
Changes-Learning Commons
1919
UWM CIO Office
Changes-Learning Commons
2020
• 24/5 availability-Sunday to Thursday
UWM CIO Office
Changes-Learning Commons
2121
• 24/5 availability-Sunday to Thursday
• Coffee Bar
UWM CIO Office
Changes-Learning Commons
2222
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
UWM CIO Office
Changes-Learning Commons
2323
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
UWM CIO Office
Changes-Learning Commons
2424
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
• Group Study rooms
UWM CIO Office
Changes-Learning Commons
2525
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
• Group Study rooms
• Library Services
UWM CIO Office
Changes-Learning Commons
2626
• 24/5 availability-Sunday to Thursday
• Coffee Bar
• 200 computers-PC and Mac
• Classrooms/Teaching Labs
• Group Study rooms
• Library Services
• IT Desk-double staffing
UWM CIO Office
Changes-Bolton Hall
2727
UWM CIO Office
Changes-Bolton Hall
2828
• Remodeling to accommodate TechStore
UWM CIO Office
Changes-Bolton Hall
2929
• Remodeling to accommodate TechStore
• Move consultant station
UWM CIO Office
Changes-Bolton Hall
3030
• Remodeling to accommodate TechStore
• Move consultant station
• Cosmetic changes-chairs, carpet, paint
UWM CIO Office
Changes-Bolton Hall
3131
• Remodeling to accommodate TechStore
• Move consultant station
• Cosmetic changes-chairs, carpet, paint
• Group workstations seeing more use
UWM CIO Office
Changes-Bolton Hall
3232
• Remodeling to accommodate TechStore
• Move consultant station
• Cosmetic changes-chairs, carpet, paint
• Group workstations seeing more use
• Shortened hours of walkin support
– SRS Clickers and Wireless connectivity
UWM CIO Office
Operational Changes
3333
• “Shift Supervisors” attend to labs with regular rounds
UWM CIO Office
Operational Changes
3434
• “Shift Supervisors” attend to labs with regular rounds
• Security cameras
UWM CIO Office
Operational Changes
3535
• “Shift Supervisors” attend to labs with regular rounds
• Security cameras
• Signage
UWM CIO Office
Operational Changes
3636
• “Shift Supervisors” attend to labs with regular rounds
• Security cameras
• Signage
• Communication (web, guides)
• Strengthened relationships with partners on campus
UWM CIO Office
Survey
3737
• Focusing on – "What did you come here to do?”– "Why did you come here today?”
UWM CIO Office
Final Thoughts
3838
Not going away just yet
• Software and printing are still a draw
UWM CIO Office
Final Thoughts
3939
Not going away just yet
• Software and printing are still a draw
• Collaborative space
UWM CIO Office
Final Thoughts
4040
Not going away just yet
• Software and printing are still a draw
• Collaborative space
• More multipurpose use
