Ffordd at eiriau o gysur a’u perthnasedd

Strategaeth Sgiliau Dwyieithog

A way to words of comfort and their relevance

Bilingual Skills Strategy

Wendy Moyzakitis Rheolwr Moderneiddio’r Gweithlu / Workforce Modernisation Manager

Enfys Williams Swyddog Iaith Gymraeg / Welsh Language Officer

Cyflwyniad – NodIntroduction - Aim

“Ein nod ym Mwrdd Iechyd Hywel Dda yw galluogi

pawb sy’n derbyn neu’n defnyddio’n gwasanaeth, i wneud hynny trwy gyfrwng y Gymraeg neu Saesneg,

yn unol â dewis personol ac i annog defnyddwyr a

darparwyr eraill i ddefnyddio a hyrwyddo’r iaith Gymraeg

o fewn y sector iechyd.”

(Cynllun Iaith Gymraeg Ebrill 2010)

“At Hywel Dda Health Board our aim is to enable

everyone who receives or uses our services to do so

through the medium of Welsh or English, according

to personal choice & to encourage other users &

providers to use & promote the Welsh language within

the health sector.” (Welsh Language Scheme April 2010)

Dyletswydd StatudolStatutory Duty

Deddf yr Iaith Gymraeg 1993Mesur yr Iaith Gymraeg 2011 Wrth gynnal busnes cyhoeddus yng Nghymru byddwn yn trin yr iaith Gymraeg a’r Saesneg ar y sail eu bod yn gyfartal. Pob corff cyhoeddus i ddatblygu Cynllun Iaith Gymraeg I gyflawni’r uchod datblygodd Bwrdd Iechyd Hywel Dda Strategaeth Sgiliau Dwyieithog

Welsh Language Act 1993Welsh Language Measure2011

In the conduct of public business in Wales the Welsh and English languages will be treated on the basis of equality

All public bodies to produce Welsh language Schemes

In order to complete the above Hywel Dda Health Board began by developing a Bilingual Skills Strategy

Yn seiliedig ar dystiolaeth – angen iaithEvidence based – language need

Fframwaith Strategol Llywodraeth Cymru ‘Mwy na geiriau’ (2012)

4 grŵp blaenoriaeth lle bo derbyn gwasanaethau drwy gyfrwng y Gymraeg yn gallu bod yn angen clinigol plant a phobl ifanc pobl hŷn anableddau dysgu iechyd meddwl

Mae pwysigrwydd yr uchodyn cael ei grynhoi yn stori’rclaf.

The Welsh Government Strategic Framework ‘More than just words’ (2012)

4 priority groups where being able to receive services through the medium of Welsh can be a clinical necessity children & young people older people learning disabilities mental health disorders

The importance of the above iscaptured in the following patientstory.

CWESTIWN? QUESTION?

Beth yw eich barn,a’i dim ond Statud a Deddfwriaeth yw

hyn?

What is your opinion, is it just about

Statute & Legislation?

Dylanwadu Newid – Yn strategol ac yn weithredolInfluencing Change – strategically and operationally

Rydym yn credu y byddwch yn cytuno bod stori’r claf yn bwerus iawn ac yn ysgogiad – cafodd ei hadrodd yn y Bwrdd, i reolwyr gwasnaeth ac i dîm cynllunio y gweithlu a datblygu sefydliadol

Mae’n cysylltu pwrpas gydag effaith ar iechyd a lles defnyddiwr gwasnaethau, eu teuluoedd a’u gofalwyr

Canlyniad – newid agwedd, cynyddu cymhelliant ac ymrwymiad

We think you’ll agree that our patient story is very powerful & motivating-it was delivered to the Board, service managers & to the workforce modernisation/planning team.

It links the ‘relevance’ of Welsh Language to the health & well being of service users, families and carers

Outcome- changed attitudes, increased motivation & commitment

Nod ac amcanion y strategaethAims & objectives of the strategy

Adnabod sgiliau iaith cyfredol ein gweithlu er mwyn galluogi ni i ddarparu gwasanaeth iechyd dwyieithog

Pob tîm yn cael eu cefngoi i ddarparu gwasanaeth dwyieithog drwy ddarparu cynllun gweithredu a cau unrhyw fwlch drwy:

weithio’n greadigol hyfforddiant recriwtio

Byddant yn cael eu galluogi i gau unrhyw fwlch sgiliau IaithGymraeg a nodwyd.

Identify language skills of current Workforce to deliver a healthcare service bilingually.

Each service team supported to provide a bilingual service by developing an action plan outlining how through

creative workforce planning

training and recruitment

They will be enabled to close anyidentified Welsh Language skillsgap.

Cynllun a rhesymeg Design & rationale

4 prif gam y Strategaeth Sgiliau Dwyieithog :

1. Awdit sgiliau iaith Gymraeg

2. Cyflawni asesiad angen3. Adnabod y bwlch4. Datblygu cynllun

gweithredu sgiliau iaith Gymraeg i arweinwyr/rheolwyr gwasanaeth

4 key stages to the Bilingual Skills Strategy:

1. Audit Welsh language skills

2. Undertake a needs assessment  

3. Identify any skills gap4. Develop a Welsh language

skills action plan for service leads/managers

Cam 2 – Asesiad angenStage 2 - Needs assessment

48%

20% 44%

CAM 3 - Y bwlch sgiliau Stage 3 - Skill gap

Bydd Tîm y Gweithlu a Datblygu Sefydliadol yncymharu canlyniadau’r

Awdit Sgiliau achanlyniadau’r Asesiad oAnghenion, yn unol â’r

esiampl:

The Workforce & OD Teamcompare the results of theSkills Audit & outcome ofthe Needs Assessment as

the following exampleillustrates:

Title First Name

Last Name

Employee Number

Staff Group Role Individual Proficiency Level Speaking 0 - 5

Individual Proficiency Level Reading 0 - 5

Individual Proficiency Level Writing 0 - 5

Is face to face and/or telephone contact with the public one of the main elements of your job Y/N

Would you like the opportunity to learn Welsh or Improve your Welsh Language skills Y/N

        GGH Medical Records            

Miss       Administrative and Clerical Clerical Worker1 1 1 N Y

Miss       Administrative and Clerical Clerical Worker1 1 1 N Y

Mrs.       Administrative and Clerical Receptionist4 4 4 Y N

Mrs.       Administrative and Clerical Clerical Worker5 5 5 Y N

Mrs.       Administrative and Clerical Clerical Worker4 4 4 Y N

Mrs.       Administrative and Clerical Officer4 2 2 Y Y

Mr.       Administrative and Clerical Clerical Worker4 3 3 Y N

Mrs.       Administrative and Clerical Officer1 1 1 Y N

Mrs.       Administrative and Clerical Clerical Worker5 5 5 N N

Mrs.       Administrative and Clerical Officer5 5 5 Y N

Miss       Administrative and Clerical Clerical Worker1 1 1 Y Y

Miss       Administrative and Clerical Clerical Worker0 0 0 Y Y

Miss       Administrative and Clerical Clerical Worker3 4 2 Y N

Mrs.       Administrative and Clerical Receptionist1 0 0 Y Y

Mrs.       Administrative and Clerical Officer2 1 1 Y N

Mrs.       Administrative and Clerical Clerical Worker3 1 1 N N

Ms.       Administrative and Clerical Clerical Worker5 5 5 Y N

Miss       Administrative and Clerical Clerical Worker1 0 0 Y Y

Miss       Administrative and Clerical Clerical Worker1 1 1 N Y

Mr.       Administrative and Clerical Clerical Worker0 0 0 N N

Miss       Administrative and Clerical Clerical Worker2 4 1 Y Y

Mrs.       Administrative and Clerical Clerical Worker1 1 1 Y Y

Mrs.       Administrative and Clerical Clerical Worker0 0 0 Y N

Mrs.       Administrative and Clerical Clerical Worker1 1 0 Y N

Miss       Administrative and Clerical Clerical WorkerML ML ML ML ML

Mrs.       Administrative and Clerical Clerical Worker5 3 4 Y N

Miss       Administrative and Clerical Clerical Worker1 2 1 Y N

Ms.       Administrative and Clerical Clerical Worker2 2 1 Y Y

Mrs.       Administrative and Clerical Clerical Worker4 3 2 Y N

Mrs.       Administrative and Clerical Clerical Worker3 4 2 N N

Mr.       Administrative and Clerical Officer1 1 1 N Y

Miss       Administrative and Clerical Officer1 1 0 Y Y

Mrs.       Administrative and Clerical Receptionist1 2 1 Y N

Ms.       Administrative and Clerical Clerical Worker1 1 1 Y Y

Total Staff in Department/Ward

34

Results Obtained 33

Number of Staff Required to up skill to achieve Target of

44%15

Welsh Language Speaking/Listening Skills

Level 0-2 20Welsh Language

Speaking/Listening Skills Level 3-5 13

Welsh Language Speaking/Listening Skills

Gap. Future Vacancies to be

advertised as Welsh Essential until this figure is

achieved.

2

Staff with Face to Face Contact

25

Staff wishing to Improve Welsh Language Skills

14

Screen shot showing how Welsh Language skills is captured & skills need are identified

CAM 4 - Cynllun gweithredu STAGE 4 – Action plan

Bydd unrhyw fylchau rhwng y sgiliau cyfredol a’r asesiad angen yn cael eu llewnwi drwy:

Gweithio’n greadigol Hyfforddi a datblygu Recritwio

Any gap between current skills & needs assessment can then be filled through:

Creative ways of working Learning & development Recruitment

Hyfforddi a DatblyguLearning & Development

Ymwybyddiaeth Iaith – rhaglen anwytho dechreuwyr

Cynnwys a chofnodi angenhenion hyfforddi yn y Cynlluniau Datblygu Personol

Cyrsiau Cymunedol drwy Cymraeg i Oedolion

Rhaglen e-ddysgu

Adnodd Iaith Gymraeg Cyrsiau byr Croeso a chyflwyno ac

Adeiladu Hyder

Welsh Language awareness-Corporate induction all new starters

Recording WL needs analysis on Personal Development Plans

Accessing appropriate Welsh for Adults-Community courses

E-learning programme

Welsh language portal Short courses Meet & Greet & Building

confidence

RecriwtioRecruitment

Mae’r canlynol yn cefnogi recriwtio:- Diffinio Cymraeg

Hanfodol/Cymraeg Dewisiol- Iaith Gymraeg yn cael ei

adnabod fel ‘sgil’ yn y Swydd Ddisgrifiad

Adnabod Sgiliau Iaithgymraeg ar:

- Ffurflen cymeradwyo llenwi- Ffurflen newid amgylchiadau- Ffurflen dechrau swydd

The following support recruitment:

-Defining Welsh Essential & Welsh desirable 

-WL identified as a ‘skill’ in Job Specification

Identifying WL skills on: -Vacancy approval form - Change Form -Commencement form

Gweithio’n greadigol Creative ways of Working

E-Rota – icon newydd Iaith Gymraeg

E-rostering - New Welsh Language icon

Welsh Icon – The icon will show against anyone’s name that has been identified by the Sister/Ward manager as a Welsh Speaker and if that member of staff is on duty there will be a green circle in the column next to their name

Screen shot showing how the Welsh Language icon will be displayed & its potential use

Gwersi a ddysgwyd Lessons learned

Stori’r Claf yn hynod o bwerus!

Ysbrydoli ac ysgogi eraill i gyflawni.

Mae’n bosibl – mae wastad ffordd o wneud i rywbeth ddigwydd.

Patient Story extremely powerful! Inspiring & motivating others to achieve.

It is possible – there is always a way to make something happen.

Gwneud iddo weithio Making it happen

Calonogol – camau bach

Ddim yn disgwyl neu’n anelu at sgiliau iaith rhugl, ond y gallu i gyfathrebu negeseuon syml er mwyn sicrhau bod y claf yn gyfforddus, dyma’r cam pwysig cyntaf, tuag sicrhau ‘geiriau o gysur’.

Reassure- simple steps.

Not expecting or aimingfor fluent Welsh language skills, but theability to communicatesimple messages to putpatients at their ease isan excellent first steptowards many more'words of comfort.'

Diolch am wrandoThank you for listening

Unrhyw Gwestiynau?Any Questions?