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Wellbeing Directory 2014
Hook Parish Council believe the information within to be correct at the time of publication.
The Directory will be updated and published on the Parish Council website as new information becomes available.
Web Edition X (with amendments 13.10.15)
Useful information to help and enable older members of the
community to benefit from the services, clubs and
organisations available in the local area
Please let us know about any inaccuracies so that details may be amended - contact details on page18
Published by Hook Parish Council, Hook Community Centre, Ravenscroft, Hook, RG27 9NN
Page Organisation List
9 Accessible Boating Association
3 Adult Services - Hampshire County Council
12 Aster Living - Handyperson Service
4 Age Concern Village Agents
4 Age Concern Café - Basingstoke
9 Age Concern Yoga classes - Basingstoke
4 - 5 Alzheimer's Society
9 Boating - Accessable Boating Association
9 Bowling Club - Hook
5 Brendoncare Good Friends - Hartley Wintney
5 & 11 Carers Support
5 Chat to a Friend - telephone chat
4 & 6-7 Coffee/Lunch/Tea Clubs
14 Deaf plus
9 Disabled Swimming Club - Hart Herons
3 Food Banks - Hart District
14 Foot Clinics
10 - 11 Gardening/Allotments
12 Handy Person Service - Aster Living
3 Hampshire County Council - Adult Services
12 Hart District Council - Supporting People Services
9 Hart Health Walks
9 Hart Herons Disabled Swimming Club
16 Hook Care Group
8 Hook Local History Group
13 Hospice Home Support
11 Independent Age
4 Information, General - Opal & Village Agents
3 Junction 5 Money Advice
7 Library Services
7 Lions Club - Hook & Odiham
15 Meals on Wheels
11 Medical Loans Scheme - British Red Cross Society Fleet
3 Money Advice - Junction 5
8 National Women's Register
4 Opal - Older People's Area Link
13 Open Sight
12 Princess Royal Trust for Carers in Hampshire
14 Richmond Fellowship - Floating Support Service
14 Rosefield Day Centre
7 Rotary Club - Hook & Odiham
3 Sentinel Housing Association - Community Support
13 St Michael's Hospice - North Hampshire
11 Supporting People Services - Hart District Council
9 Swimming - Hart Herons Disabled Swimming Club
8 Townswomen's Guild - Hook, Morning
15-16 Transport
8 University of the Third Age (U3A)
17 Useful Telephone Numbers, E-mail and Websites
4 Village Agents
7 Volunteer Centre
9 Walks - Hart Health Walks
8 Women's Institute - Hartley Wintney
10 Young at Heart Club
2
Adult Services The helpline is staffed by social workers and other specialists who can deal with anything from advice about
how best to help an elderly relative to getting help in an emergency.
Contact Duty Social Worker
Telephone 0845 603 5630 office hours (See below for charges)
01329 225390 office hours (standard local rate charges)
0845 600 4555 All other times
0845 6035625 For hearing and speech impaired customers
Email [email protected]
Website www3.hants.gov.uk/adult-services
Contact Address Hampshire County Council, The Castle, Winchester, Hampshire. SO23 8ZBOperational Times Monday - Thursday 8.30 a.m. - 5 p.m., Friday 8.30 a.m. - 4.30 p.m.
Other Details Calls to 0845 numbers will cost between 4p (local rate) and 6p (national rate) per minute for BT customers.
Calls made using other service providers or mobiles may cost more.
Community Support
Services - Sentinel
Housing Association
The Community Support Service is available to anyone over the age of 60 in need of housing related support
in the Hart District Council area. This is regardless of whether you own your own home, rent from a private
landlord or from a housing association. A trained support worker will visit you at home and design a support
plan tailored to suit your own specific needs. We put you in touch with the right people who can help with
anything from cleaning and personal care to aids and adaptations, benefit claims and grants. We can also
offer services to help you feel more secure in your home. You may need a helping hand with other everyday
tasks like taking curtains down, changing light bulbs or dealing with correspondence.
Contact Gemma Nicholson, Care & Support Administrator
Telephone 0800 1955515
Email [email protected] or [email protected]
Website www.sentinelha.org.uk
Contact Address Sentinel Housing Association Ltd, 56 Kingsclere Road, Basingstoke, Hants RG21 6XG
Venue Sentinel Housing Association Ltd, 56 Kingsclere Road, Basingstoke, Hants RG21 6XG
Cost Free - if you receive certain benefits (e.g. Housing benefit, council tax benefit, pension credit) you can apply
for a Supporting People Grant; if not - there is an affordable charge. This varies according to your support
needs.
Referral Process Self referral by phone, email or the website.
Junction 5 Money
Advice
Junction 5 offers free confidential advice to anyone living around the Junction 5 area of the M3. Services are
offered by a team of trained volunteers in association with Community Money Advice. The advice offered
includes help with budgeting, negotiation with creditors and compiling a debt management plan.
Contact Jon Hall, Senior Adviser
Telephone 01256 769953Email [email protected]
Website www.junction5.org
Contact Address c/o Life Church, Elms Road, Hook, Hampshire. RG27 9DX
Operational Times
By appointment only, 7.30 - 9.30 p.m. Mon. 1.30 - 3.30 p.m. Weds. Appts 1 hour long with 2 advisors.
Hart District
Foodbanks
Trussell Trust Foodbanks provide emergency food for local people in a crisis. Those receiving food are
referred by frontline care professionals. Local people donate non-perishable food. Food parcels are
designed to provide nutritionally balanced food for three days.
Email [email protected] Address Life Church Centre, Elms Road, Hook, RG27 9DX
Operational Times Donation Point open Mon to Thurs. 8.45 a.m. to 6.00 p.m.
Other Hart Foodbanks Fleet Methodist Church, Reading Road South GU52 7TF and Darby Green, St. Barnabus Church, Brinns Lane,
Blackwater, Camberley GU17 0BT.
3
Opal: Older People's
Area Link
Opal is a county-wide service run by Age Concern Hampshire, that can provide you with details of local
activities and services by phone. If you need a little more help in working out what you want, there are Opal
volunteers in your area who can visit you at home.
Contact Samantha Agnew, Information & Advice Manager
Telephone 0800 3287154
Email [email protected]
Website www.hants.gov.uk/bettertime
Contact Address Age Concern Hampshire, 1, St Cross Road, Winchester, Hampshire. SO23 9JA
Operational Times Monday - Friday 9 a.m. - 5 p.m.
Age Concern
HampshireProviding information and advice, day care centres, foot care clinics, one to one computer tuition a wide
range of products and services to people over 50 and their friends, family and carers.
Contact Samantha Agnew, Information and Advice ManagerTelephone 01962 868545 Freephone 0800 3287154
Email [email protected]
Website www.ageconcernhampshire.org.uk
Contact Address 1, St Cross Street, Winchester, Hampshire SO23 9JA
Operational Times Monday - Friday
Age Concern Cafe -
Basingstoke
With its friendly welcome and relaxed atmosphere, the Age Concern Cafe is an ideal place to enjoy a cuppa,
or early lunch, away for the hustle and bustle of the shops. The Cafe offers simple food at reasonable prices
including hot and cold drinks, toasted teacakes, scones, hot soup and filled jacket potatoes. An information
table is available each week with information on local services and events for older people. New customers
are always very welcome at the Cafe. In fact we offer 'Tea & Company' to people visiting on their own. Why
not pop in next time you are in town on a Wednesday morning? We look forward to seeing you there.
Contact Mrs Maria Mitchell, Area Director
Telephone 01256 423874
Email [email protected]
Website www.ageconcernbasingstoke.org.uk
Contact Address The Orchard, White Hart Lane, Basingstoke, Hampshire. RG21 4AF
Venue Church Cottage, St. Michael's Church, Church Square, Basingstoke, Hampshire RG21 7QW
Operational Times Wednesday 10.30 a.m to 1 p.m.
Alzheimer Cafe UKWhat is an Alzheimer Cafe? A monthly gathering where persons with dementia and/or their family and
friends can be together in a safe, welcoming environment, in the company of their carers, volunteers and
health care professionals, for the purpose of emotional support, educational and social interaction. A typical
evening starts with an informal chat over light refreshments. A presentation by a professional and an
informal interview with someone with hands-on, real experience of the subject discussed. Followed by a
question and answer session and time for social interaction and more refreshments. Occasionally live music
or other entertainment is provided.
Contact Kandy Redwood, Chair
Telephone 01252 796223
Email [email protected]
Website www.alzheimercafe.co.uk
Venue St. Peter's Parish Centre, Church Avenue, Farnborough, Hants. GU14 7AP
Operational Times 3rd Friday of the month (except August) 7.30 p.m. - 9.30 p.m.
Cost No charge but donations welcome
Referral Process Just turn up. If you'd like further information please speak to Kandy
4
Alzheimer's Society -
Singing for the Brain.
Hartley Wintney.
Singing for the brain, which uses singing to bring people together in a friendly and stimulating social
environment, is a service for those with Dementia and their carers and is run by the local Alzheimer's Society
offices in Blackwater and Basingstoke. Singing is not only an enjoyable activity, it can also provide a way for
people with dementia, along with carers, to experess themselves and socialise with others in a fun and
supportive group. Hidden in th e fun are activities which build on the well-known preserved memory for
song and music in the brain. Even when many memories are hard to retrieve, music is especially easy to
recall.
Contact Kathy Mainstone, Services Administrator
Telephone 01276 67001
Email [email protected]
Website www.alzheimers.org.uk
Venue Methodist Church Hall, High Street, Hartley Wintney, Hants, RG27 8NY
Operational Times Thursday 1.30 p.m. - 3 p.m.
Other details Please phone for dates and availability
Special Needs Disabled access
Cost None but donations are encouraged, for refreshments.
Referral Process None, but please phone first for confirmation.
Alzheimer's Society -
Singing for the Brain.
Old Basing.
For details see entry above for Hartley Wintney
Contact Mark Green, Support Service Manager
Telephone 01256 363393
Email [email protected]
Website www.alzheimers.org.uk
Venue The Parish Room, St. Mary's Church, Church Lane, Old Basing, Hampshire, RG24 7BW
Operational Times Thursday 1.30 p.m. - 3 p.m.
Cost No charge but donations welcome
Alzheimer's
Society
Support for carers and cared for (Hook)
1 - 1 Visits Available for carers and sufferers of any dementia and of all ages, and supporters of our cause.
Cost No charge for the branch and support groups. Membership of the Alzheimer's Disease Society is £8.
Brendoncare Good
Friends (Hartley
Wintney)
V
Social club for older people. Various social activites and the occasional outing. Transport can be arranged.
Contact NormaTelephone 01962 857099
Web site www.brendoncare.org.uk
Contact Address c/o the Old Malthouse, Victoria Road, Winchester, Hampshire. SO23 7DU
Venue Hartley Wintney Baptist Church, High Street, Hartley Wintney, Hook, Hampshire RG27 8NY
Operational Times 1st & 3rd Tuesday of the month 2 - 4 p.m.
Cost £4 per meeting.
Chat to a Friend A 'Chat with a group of friends' is like any other group getting together to chat about topics that interest
them, make new friends, share ideas and information - but members all take part from the comfort and
security of their homes! They use their own telephones with no charges made to their phone bill and the
call is private and confidential. 'Chat to a group of friends' is organised by Carers Together on behalf of the
Hampshire County Council Older People's Wellbeing team.Telephone 0800 323456 Free phone.
Email [email protected]
Website www3.hants.gov.uk/adult-services/bettertime/feeling-safe-community/feeling-safe-
activities/chattoafriend.htm
Contact Hampshire County Council, The Castle, Winchester, Hampshire. SO23 8UJ
Operational Times Will advise of set days and times for conference calls
5
Coffee Morning - St.
John's the Evangelist
Church, Hook
The coffee shop is open for morning coffee, Monday to Friday between 10 am and 12 noon and Saturdays
between 10.30 am and 12 noon
Contact Ruth Scott, Office Administrator
Telephone 01256 760169
Email [email protected]
Website www.stjohnhook.co.uk
Venue St John's Church, London Road, Hook, Hampshire. RG27 9EG
Operational Times Monday to Friday 10 a.m - 12 noon, Saturday 10.30 a.m to 12 noon.
Life Church Coffee
Morning
Meeting fortnightly on Wednesdays, during term time, the coffee morning offers a place to meet and chat
with a warm welcome, free drinks and cakes. Everyone welcome.
Contact David Gibbons, Life Church Administrator
Telephone 01256 762022
Email [email protected]
Website www.lifechurchhook.org.uk
Venue Life Church, Elms Road, Hook, Hampshire. RG27 9DX
Operational times Wednesday 10.30 a.m. To 12 noon - fortnightly during term time. To check dates, please see the website
calendar or contact on the above details.
Lunch Club - St. John
the Evangelist Church
Hook
A club for over 60's to get together, have some lunch and catch up. Places must be booked at least a week
in advance and there is wheelchair access. The Lunch Club meets in the Church Centre for a two course a la
carte menu. Much of the food is home made.
Contact Ruth Scott, Office Administrator
Telephone 01256 760169
Email [email protected]
Website www.stjohnhook.co.uk
Venue St John's Church, London Road, Hook, Hampshire. RG27 9EG
Operational Times Second Tuesday of the month 12.30 p.m.
Other details Please ring beforehand to book a place.
Cost £4 per person.
Hook Community
Lunch & Tea Club
V
Our friendly Lunch club meets at the Scout Hut next to Elizabeth Hall on the fourth Tuesday of the month
and the Tea Club on the second Thursday. Please book your place in advance.
Contact Mary Owen
Telephone 01256 764959 for more information and to be added to our bookings list.
Venue Hook Scout HQ. - next to Elizabeth Hall.
Operational Times Fourth Tuesday of the month 12.30 p.m for lunch, Second Thursday at 2.00 p.m.for tea.
Cost Currently £3.50 for lunch & Tea £1.00
6
Mobile Library - Hook The Mobile Library Van visits Crossway's Car Park in the village. To find out more about the library service
ring 01962 826640 or look up their website for other helpful information. Other stopping points in the
village may change and it would be advisable to check with the library service for current information.
Crossway's Car Park 1st and 3rd Mondays 1.00 p.m. - 4.00 p.m. 2nd & 4th Mondays 9.30 a.m. To 12 noon. It is advisable to
check the times and dates as these may vary.
Home library serviceIf you are unable to get to a library because of ill health, disability or caring responsibilities, Hampshire
libraries have a Home Library Service using volunteers to bring items to your home. This is a free service and
books with standartd or large print, and a range of audio books are available.
Contact 0845 6035631
Website www3.hants.gov.uk/library/using-the-library/library-access/home-library-service.htm
Odiham Bridewell
Library
A welcoming one-stop destination for library services, community facilities, displays and events. What's On?
Citizens Advice Bureau - available for interview each first Thursday morning of the month. Please make
appointment by email [email protected]
Contact Library Supervisor
Telephone 0845 6035631
Email [email protected]
Contact Address The Bury, Odiham, Hampshire, RG29 1NB
Venue The Bury, Odiham, Hampshire, RG29 1NB
Operational Times Mon 2p.m. to 5 p.m., Tue 2 p.m., to 5 p.m. Weds. 9.30 a.m. To 12.30 p.m., Thur 2 p.m., to 5 p.m Fri. 9.30
a.m., to 12.30 p.m Sat. 9.30 a.m. 12.30 p.m.
Special Needs The library has external and internal access ramps. Car parking is available.
Volunteer Centre
V
The Volunteer Bureau offers support both to people wishing to volunteer and local volunteer-involving
organisations. For people wishing to volunteer we offer: Information and advice on volunteering; local
knowledge of voluntary organisations seeking volunteers; Access to a national database of voumteering
opportunities; confidential, one-to-one interviews to help you find a suitable voluntary position.
Contact Sue Vincent, Volunteer Centre Manager
Telephone 01252 815652
Email [email protected]
Website www.hartvolaction.org.uk
Constact Address Hart Voluntary Action, Civic Offices, Harlington Way, Fleet, Hampshire. GU51 4AE
Operational Times Monday - Thursday 9am - 3 pm
Hook and Odiham
Lions Club
We are the local Lions Club for many of the villages in Western Hart, not just Hook and Odiham. To find out
more about what we do then please get in contact.
Telephone 07817886002
Email membership@hookand odihamlions.co.uk
Website www.hookandodihamlions.co.uk
Operational Times Daily
Rotary Club - Odiham
& Hook
Rotarians look to put service above self, both in their own community and internationally. In order to
achieve this, Rotarians need to know one another well and there is no better way than to meet regularly to
enjoy fellowship and fun together. Rotarians plan a programme of events that will give both physical and
financial support to a range of local and international projects aimed at supporting charities and other
deserving good causes.
Contact John Hughes - Hon. Secretary
Telephone 01256 764804
Email johnhughes497btinternet.com
Website www.odihamandhookrotary.co.uk
Venue The Raven Hotel, Hook
Operational Times Tuesday Evenings 7.00 p.m. For 7.30 p.m.
7
U3A (University of
the Third Age)
It's never too late to learn! Join the 320,000-plus members in 915 U3As throughout the UK today. U3A is run
by its members for its members. It draws on the range of skills and expertise held by retired people and
those over 55 to create a large number of activities and groups. Groups in Yateley, Hartley Wintney, Fleet,
Alton, Odiham, Basingstoke - Old Basing U3A group hold their main monthly meeting every 2nd Wed.of the
month, but not in Aug, 2 - 4 pm at Elizabeth Hall, Hook.
Telephone 01256 354243
Website www.basingstokeoldbasing.u3A.co.uk
Cost Varies on group
Women's Institute -
Hartley Wintney
We meet on the second Thursday of the month at 7.30 pm and now have 58 members enjoying a varied
programme. Theatre visits, ballet and in August a days coach outing. All our meetings are open to non-
members. We are part of the Hart Group of WI's. We enter into County events including Skittles, Darts,
County Quiz and Firesiders Scrabble. There is a weekly Craft Workshop and a Fitness Class. For other local Contact Roberta Davenport, Honorary Treasurer
Telephone 01252 845983
Email [email protected]
Website www.hampshirewi.org.uk/userpagesnew/hartleywintney.html
Venue WI Hall, Green Lane, Hartley Wintney, Hook, Hampshire. RG27 8DU
Cost Membership £33 per year
Hook Morning
Townswomens
Guild
Further education for women regardless of creed or colour.
Contact Mrs Margaret Burford
Telephone 01256 701295
Email [email protected]
Venue Scout Hut, Hook
Operational Times Third Tuesday each month 10.00 - 12.00
Other details Women only, over 18, visitors always welcome.
Special needs facilities Wheelchair friendly
Cost Subscription £27 per year
Referral Process None
Hook Local History
Group
Historical/Social Group. Monthly talks. Summer visits. Projects and research undertaken
Contact Mr Nick Maslin
Telephone 01256 760101
Email [email protected]
Website www.hookhistorygroup.org.uk
Venue St. John's Church Hall, London Road, Hook, Hampshire RG27 9EG
Operational times Usually 3rd Monday of each month at 8 p.m.
Special Needs Toilet facilities and hearing aid 'loop' system
Cost Membership £7.50 per person, £3.00 visitors.
8
Accessible Boating
Association
The Association's aim is to get as many people as possible, who are disabled or infirm, on the Basingstoke
Canal. Hire our holiday boat 'Madam Butterfly' or our day boat 'Dawn'. The boats are based at Colt Hill in
Odiham.
Contact Booking Manager
Telephone 01252 622520
Email [email protected]
Website www.accessibleboating.org.uk
Cost See website for details or phone the Booking Manager for a quote.
Hook Bowling Club We aim to promote the game of bowls under Bowls England Rules. To promote the game of short mat
bowls under English Short Mat Bowling Association rules. To arrange matches with other bowling clubs. To
arrange competitions and tournaments. Club teams may be formed for County and Association
competitions. To arrange social activities.
Contact Bob Vivian, Membership Secretary
Telephone 01256 765456
Email [email protected]
Website www.hook.bowling.club.hampshire.org.uk
Venue Hook Bowling Club, Bowling Green Drive, Hook, Hampshire RG27 9TZ
Operational times Variable times - phone for details.
Hart Herons Disabled
Swimming Club
Recreational & therapeutic swimming for people with disabilities & their families.
Contact. Mrs. Carole Johnson, Hon Secretary
Telephone 01252 842859
Email [email protected]
Website further infomation to be found on www.hampshiregateway.info
Contact Address 12, Trefoil Close, Hartley Wintney, Hook, Hampshire. RG27 8TS
Venue Hart Leisure Centre, Hitches Lane, Fleet, Hampshire. GU51 5HS
Operational Times Sunday's 5 p.m. To 6. 10 p.m.
Special Needs Disabled changing room with toilet and shower. Hoist available for access to pool.
Cost Annual membership - single £4, Family £8; plus 50p per swim.
Yoga Classes -
Age Concern
Basingstoke
Age Concern offers two weekly Yoga Classes for the over 50's at Church Cottage behind St. Michael's Church
in Basingstoke (The church is opposite the slope beside Marks and Spencer) Yoga is a gentle form of
exercise which can be adapted to suit individual needs. It is also very beneficial in aiding relaxation and
wellbeing.
Contact Mrs. Maria Mitchell, Area Director
Telephone 01256 423874
Email [email protected]
Website: www.ageconcernbasingstoke.org.uk
Contact address The Orchard, White Hart Lane, Basingstoke, Hampshire RG21 4AF
Venue Church Cottage, St. Michaels Church, Church Square, Basingstoke, Hants. RG21 7QWOperational Times During term time, Mats Provided.
Cost £3.50 per week
Hart Health Walks Hart Health Walks, managed by Hart Voluntary Action, offer short weekly walks around the areas of Hook,
Hartley Wintney, Odiham and Crookham Village. The walks are designed to provide gentle exercise and to
provide a relaxed friendly atmosphere. At the end of the walk tea and biscuits are available and donations
are welcome. Just come along a little early if it is your first time to register.
Contact Karen
Telephone 01252 815652
Email [email protected]
Website www.hartvolaction.org.uk
9
Young at Heart Club An intergenerational group for over 60's run by students from Robert May's School. Lounge area, sports
equipment, TV. Not the normal custard cream club! Competitions, parties, craft and BBQ.
Contact Sue Gibson
Telephone 07540 249349
Venue The Base Youth Centre, Ravenscroft, Hook.
Operational Times Monday 3.00 - 5.00 p.m.
Other details Use of Base Centre sport facilities - Table tennis, pool, air hockey, table football, computer suite.
Special needs facilities Wheelchair friendly (platform lift)
Cost None
Referral Process None
North Warnborough &
District Gardening
Club
We are a friendly club and enjoy an expert speaker at each meeting. Afterwards, there are free
refreshments and an opportunity to meet and socialise. In lieu of the June meeting there is an outing to a
garden-related venue. In May, we have our annual bumper plant sale and in addition, good quality plants
are usually for sale at each meeting between March and October.
Contact Name Mrs. Jane Day, Secretary
Telephone 01252 843848
Venue
North Warnborough Village Hall, Priors Corner, Dunley Hill, N. Warnborough, Hampshire. RG29 1EA
Operational Times 4th Thursday of each month at 1.45 p.m. For a 2.15 p.m. Start, unless otherwise stated in the programme.
There is no meeting in June (annual outing) or August and December.
Special Needs Easy wheelchair access, parking and disabled toilet facilities as the venue.
Cost £12 annual subscription reneewable in January each year, and a second family member at £8 For members
joining after May, the cost is £8. There is a charge of £2 for a visit prior to joining (one visit only). New
members are always welcome.
Grow with Hart Grow with Hart is a local food Big Lottery funded project aimed at generating opportunities for individuals
and families to take over part of the garden of an elderly or disabled member of the community, create their
own vegetable patch and help maintain the rest of the garden.Contact Name Guy Clayton, Garden Share Development Officer
Telephone 01252 815652
Email [email protected]
Website www.hartvolaction.org.uk
Contact Address Hart Voluntary Action, Civic Offices, Harlington Way, Fleet, Hampshire. GU51 4AE
Hook Allotment
Association
Hook Allotment Association CiC is a not for profit organisation committed to providing allotments for our
community. We have limited income from plot holders wich is used just to cover our site running costs like
rent, water, insurance etc. The 5.4 acre site is located along the Reading Road on the right just after Hook
Garden Centre. There is a small car parking area on site. Our waiting list is open to residents of Hook and
Rotherwick and residents of other nearby parishes are also welcome to apply in case an allotment
opportunity arises.
Contact Anna O'Neill, Secretary
Telephone 01256 767808
Email [email protected]
Website hookallotments.ning.com
Operational times Available all year round
Cost Cost will depend on the size of the plot available
Referral Process The application process is available on the web site or from the Allotment Secretary
10
‘Minding the Garden’ uses the great outdoors to improve health and wellbeing. Working as part of a team
and helping other people is great for self-esteem, as well as the positive feelings we benefit from being
outside in the fresh air, doing something physical and being with others. If you would like to volunteer for a
few hours a week please give us a call.
Contact Name Guy Clayton
Telephone 01252 815652
Email [email protected]
Website www.hartvolaction.org.uk
Contact Address Hart Voluntary Action, Civic Offices, Harlington Way, Fleet, Hampshire. GU51 4AE
Referral Process Self-referral
Shaw Trust:
Hampshire over 60's
Gardening Support
Service.
Assistance for Hampshire residents over the age of 60 to maintain their gardens. If you are over 60 and
receive a means-tested benefit, the service is available at a reduced rate. It is also available to those who do
not receive a benefit, at the standard rate. It is a year - round gardening support serivce, with up to six visits
per year, each visit lasting up to four hours. One-off visits can also be arranged. Shaw Trust's fully qualified
and experienced team, who are supported by volunteers, provide a professional garden maintenance
serivce. Shaw Trust has over 30 years experience of delivering horticultural services and all staff and
volunteers are checked by the Criminal Records Bureau.
Contact Shaw Trust Horticulture
Telephone 02392 750940
Email [email protected]
Website www.shaw-trust.org.uk/hampshire_gardening_service
Contact Address St. James' Hospital, Locksway Road, Portsmouth, Hampshire. PO4 8LD
Operational Times Monday - Friday 4 visits Summer, 2 in winter.
Cost On Benefits £7.20 per hour ( 4 hours maximum per visit) Other customers £14.40 per hour.
Referral Process Application forms sent on request.
Hook Gardeners Social
Club
Contact Maggie Kirtley
Telephone 01256 769432
Operational Times 2nd Monday of the month at 7.30 p.m.
Venue St. John's Church Hall, London Road, Hook
Cost £10 per year, including refreshments.
Minding the Garden
11
Aster Living -
Handyperson Service
In partnership with Hampshire County Council, Aster Living provides a subsidised handyperson service for
Hampshire residents over the age of 55 or disabled, including families with children who have a disablility.
The service covers small jobs that would take up to two hours to complete. Jobs such as fitting key safes,
putting up shelves and curtain poles, repairing leaking taps and toilet cisterns, moving furniture from one
room to another, changing broken plug sockets, putting up smoke alarms, fitting grab rails and hand rails
and many other small jobs. The whole team is DBS (Disclosure and Barring Service) checked and fully trained
so you can be confident to invite them into your home. The labour charge is £12 or £18 per hour (including
VAT) depending on your circumstances, all quotes are free and materials are charged at cost.
For more information call 0800 694 0303.
Independent Age Independent Age provides regular support to more than 6000 people over the age of 70 in reduced
circumstances or are lonely or isolated. In addition to regular payments, we provide a range of services
including volunteer visitor support, grants for emergencies, equipment and bedding. Our work is undertaken
by 1200 volunteers who support and befriend beneficiaries.
Contact Jane O'Kelly , Area Network and Volunteer Manager (Central/South)
Telephone 01264 362872
Email [email protected]
Website www.independentage.org.uk
Contact Address P.O. Box 1896, Andover, Hampshire, SP10 9BR
Medical Loans Scheme
- British Red Cross
Society Fleet
The Medical equipment service helps people return to their own homes after illness or surgery, enables
them to go on holiday with friends or family and promotes independence. The main types of equipment
provided include wheelchairs, backrests, bath seats, walking sticks and frames, commodes, bedpans and
urinals.
Telephone 01252 810774
Website www.redcross.org.uk
Contact Address Red Cross Centre, 141, Clarence Road, Fleet, Hampshire. GU51 3RR
Venue Red Cross Centre, 141, Clarence Road, Fleet, Hampshire. GU51 3RR
Operational Times Monday - Friday 10.30 - 12.00 noon.
Supporting People
Services Support services for older people are provided through the Supporting People Programme. A support
worker can provide free advice on budgeting, benefits, independent living skills and safety and security in
the home.
Contact Hart District Council Housing Services
Telephone 01252 774 420
The Princess Royal
Trust for Carers in
Hampshire
The Princess Royal Trust for Carers in Hampshire exists to suppport the needs of unpaid carers. Amongst the
services it provides are Information, advice and guidance; Support and counselling; Advocacy and
representation; Assistance with applying for benefits and for help from statutory bodies; Opportunities for
short and long-term respite. Access to training and education, Counselling; Emergency planning for carers.
Contact Kerry Hearsey, Chief Executive
Telephone 01264 835246
Email [email protected]
Website www.carercentre.com
Venue For Basingstoke coffee morning telephone or see website.
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St. Michael's Hospice
(North Hampshire)
Quality of life - Choice
in Care
St. Michael's Hospice (North Hampshire) helps people faced with a life-limiting illness, their families and
carers by providing a choice of specialist care and support to enable them to attain the highest possible
quality of life. Based in Basingstoke, we service the whole of North Hampshire; around 45% of patient
admissions come from outside of Basingstoke.
We care for patients both in the Hospice and out in the community. As the majority of patients want to stay
at home for as long as possible our Hospice at Home Serivce works closely with professionals in the
community to support patients and provide them with a real choice about where they wish to be cared for.
Family support is also a significant and expending part of our work.
Hospice at Home is a service which takes the skills, ethos and practical nursing care associated with the
Hospice into the home environment. St. Michael's Hospice works with patients to ensure they receive the
necessary emontional, psychological and proctical nursing care to die at home, if that is their wish. The
Hospice at Home service is provided free of charge to support patients and those people caring for them.
Contact Lucinda Stubbs
Telephone 01256 844744
Email [email protected]
Website www.stmichaelshospice.org.uk
Contact Address Basil de Ferranti House, Aldermaston Road, Basingstoke, Hampshire. RG24 9NB
Operational Times 24 hour services for in-patient unit.
Special needs Yes
Cost Free to Patients and their Families
Referral Process Self-referral and any healthcare professional
Hospice Home
Support
Hospice Home Support was established to provide help and support for patients and their families, coping at
home with an illness which no longer responds to curative treatment. We aim to help people stay at home
for as long as they wish and their family frinds and pets around them. Trained volunteers offer practical
support to help patients and their families in many ways. Volunteers are trained by professionals with a
certificate awarded by Hospice Home Support after 2 years' service. Affiliated to Phyllis Tuckwell Hospice.
Contact Linda Roberts, Administrator.
Telephone 01276 707571
Email [email protected]
Website www.hospicehomesupport.org.uk
Contact Address Community Link, Surrey Heath House, Knoll Road, Camberley, Surrey. GU15 3HH
Open Sight We are a Hampshire based Charity supporting people with sight loss, whether they are registered or not.
We provide advice and information. Home visits, low vision assessments. Advice on: everyday living
equipment, support to claim benefits that people may be entitled to. Awareness talks on preventing sight
loss. Training on sight awareness and sighted quiding. We run courses to support people who have recently
lost their sight. two Social Clubs that meet in Fleet and Yateley.
Contact Name Pam Bateman, Community Development Officer
Telephone 02380 641244 or 02380 646380
Email [email protected]
Website www.opensight.org.uk
Contact Address 25, Church Road, Bishopstoke, Eastleigh, Hampshire SO50 6BL
Operational Times Please contact us for more details.
Open Sight Social Club
- Hart
Provides assistance, care, social activities, equipment and information for the blind and partially sighted in
Hart District. Full details from the Chairman.
Contact Name Mrs. Ann Kay - Chairman
Telephone 01252 616592
Email [email protected]
Venue All Saints Church Hall, Church Road, Fleet, Hampshire GU51 2US
Operational Times Service available all of the time. Social club twice a month on 2nd and 4th Tuesdays from 2.15 p.m. - 4.15
p.m. Closed during August.
Special needs: Disabled access and toilets.
13
Cost £2 per meeting.
14
Deaf - plusDeaf PLUS is the working name of Breakthrough Deaf and Hearing Integration a registered charity and
company, limited by guarantee, working to encourage integration and equality between Deaf and hearing
people in all areas of life. The organisation runs a mobile advisory service where equipment can be seen and
demonstrated. The van visits Basingstoke in Market Square on a monthly basis. For details please ring the
contact number. Equipment can also be seen at the CAB offices, next door to M&S in Aldershot. Please
check the times before making the journey.
Telephone 01252 510051
Local Contact Address Surrey & Hampshire MAS Service, 67, Albert Road, Farnborough, Hants. GU14 6SL
Web address [email protected]
Richmond Fellowship -
Floating Support
Service.
The Rushmoor and Hart Floating Support Service provides assistance and practical support to people with
metal health problems enabling them to maintain their accommodation and live independently. We offer a
flexible Support Service centred on the needs of the individual and forcused on preventing homelessness by
enabling people to develop the independent living skills necessary to sustain their accommodation and live
in the community. The Service also aims to reduce social exclusion by empowering people to take
advantage of the range of community-based resources available locally. Types of
service offered include:developing daily living skills, budget planning, support to access benefit agencies and
benefit claims, individual support planning, support to access community resources e.g. education, leisure,
assistance with liaising with landlords/housing associations.
Contact Name Sarah Mullins - Senior Support Worker
Telephone 01252 449292
Email rushmoor&[email protected]
Website www.richmondfellowship.org.uk
Contact Address Second Floor, 1, Alexandra Road, Farnborough, Hampshire. GU14 6BU
Operational Times Monday - Friday 9 a.m. - 5 p.m.
Referral Process Referral application forms can be obtained from the Floating Support Team via the above address. They
must be accommpanied by a letter of support from a professional e.g. GP or Care Co-ordinator. Completed
forms should be sent to the Farnborough Office.
Foot Clinics Appointments are available every 3 weeks on either a Monday or Wednesday afternoon. The Orchard is
located in the Memorial Park next to the Civic Offices. Parking is available whilst attending the clinic. Our
clinics are for toe nail cutting only and to check your feet are in good health.
Contact Name Mrs Maria Mitchell, Area Director
Telephone 01256 423874
Email [email protected]
Website www.ageconcernbasingstoke.org.uk/index.html
Contact Address The Orchard, White Hart Lane, Basingstoke, Hampshire. RG21 4AF
Venue The Orchard, White Hart Lane, Basingstoke, Hampshire. RG21 4AF
Operational Times Monday, Wednesday. Ring for an appointment
Cost Appointment cost is £13.50
Rosefield Day Centre
V
Day centre for the physically and mentally elderly/frail, also the socially isolated. This provides
companionship and stimulation to clients, and gives respite to carers. Carers support group also available.
Transport by minibus. Hot meals.
Contact Tina Birch, Manager
Telephone 01256 393604
Email [email protected]
Website www.rosefielddaycentre.co.uk
Contact Address Odiham Cottage Hospital, Buryfields, Odiham, Hook, Hampshire RG29 1NE
Operational Times Tuesday, Wednesday and Thursday 9.30 a.m to 4 p.m.
Cost Varies with individual income - £4 for lunch and drinks. Social Services bill separately for package of care,
including transport.
15
Referral Process Private clients welcome at £30 per day.
16
Meals on Wheels Anyone living in the Hampshire County Council area, who is 55 years of age or over, can choose to receive
Meals on Wheels if they meet the criteria.
The meals are provided by Hampshire County Council's partner company Apetito and the customer will be
able to choose a main course and pudding from a menu of four options. The afternoon teas will be delivered
at the same time as the lunch time meal and offer a choice of savoury pastry, sandwich and cake as well as a
portion of fruit and a fruit drink.
Meals on Wheels customers who would like a regular visit from a friendly volunteer around mealtimes can
read about our new Food and Friendship service or download a copy of the leaflet Download Adobe Reader
to view this PDF 1 MB
Choose Meals on Wheels if you meet at least one of the following criteria
you are struggling to cook for yourself
you have just come out of hospital
you are a carer or relative who needs a break from cooking
you are feeling unwell, either physically or mentally
you can't get out to the shops
Contact Hampshire County Council
Telephone 01962 779 338
Website www.hants.gov.uk/meals-on-wheels
Operational Times Delivered at a time slot agreed with the customer between 11.30 a.m. and 1.45 p.m.
Cost 3.50 for hot lunch (subsidised by HCC) Tea £3.50 (is not subsidised)
Transport
Rail Information: A Senior Railcard can be purchased for £30 a year by those over 60 years of age. This will entitle the holder
to a third off their railfare, when travelling at off peak times. Proof of identity will be needed to buy cards at
a rail station. Disabled Person
Railcards are also available costing £20 a year and the holder can travel at any time with a third off most
fares. Accompanying helpers can also travel at a reduced cost. Wheelchair users or those needing
assistance will need to book 24 hours in advance.
Information on eligibility for a Disabled Persons Railcard can be found on the website www.disabledpersons-
railcard.co.uk or call 0845 605 0525 between 7.00 a.m. - 10 p.m. For hearing impairment telephones, use
Minicom/Textphone and dial 0845 601 132.
Telephone Customer Services 0845 6000 650
General Travel
Information
Traveline public transport information provides information on the best way to travel to a destination
combining public transport bus and train. Call 0871 200 2233 or use the website www.traveline.org.uk.
Trains Trains run half hourly to London Waterloo and to Basingstoke. Sunday services run hourly.
Bus Passes Free national bus pass is available to all when over 60 years of age who were born before 6th April 1950.
After this age you become eligible for a pass when reaching pensionable age. You can travel from 9.00 a.m
until 11 p.m. on weekdays within Hampshire but from 9.30 a.m. until 11.00 p.m. on weekdays outside
Hampshire. At weekends and public holidays you are able to travel at any time throughout England. Always
have your pass with you as without it you will have to pay full fare. With a disabled bus pass you can travel
at any time of day in Hampshire but only at off peak times on weekdays elsewhere in England. It is possible
to apply for a companion pass if you are unable to travel alone for medical reasons.
Telephone 0845 045 8355
Website www.hants.gov.uk/concessionary-travel
17
Stagecoach Bus
Route 13 Basingstoke to
Alton/connecting with bus
to Liphook
From 31st August 2015 the Stagecoach bus 13 route has been enhanced. The 13 route is now running from
to Alton from 7.20 a.m. and to Basingstoke from 6.56 a.m. approx half hourly until 9.44 and hourly from
10.24 until 19.24. The
Saturday buses run hourly from 7.40 to 18.40 to Alton/Whitehill and from 8.24 to 19.24 to Basingstoke.
The no 10 Stagecoach Bus no longer runs to Hook.
Stagecoach Bus Route
65X (College Days only)
Hook to Alton via H.
Wintney, Fleet & Farnham
This bus leaves Hook at 07.20 and 09.12 and arrives in Fleet at 7.40 and 9.32, Farnham at 8.13 and 9.55.
The return journey back to Hook leaves Farnham Borough Stop A at 13.55 (on Wed's only), 15.30 and 17.10
(not Wed's). Return from Fleet, The Hart Centre (North entrance) is at 14.24 (Wed's only) 15.59 and 17.38
(not Wed's) Check with Stagecoach if unsure about College days.
Taxi Bus Circular
Route 1
Capital Cars run a Taxi Bus from the Raven Hotel and back via Griffin Way South, Quince Tree Way,
Community Hall, Four Acre Coppice, Holt Way, Pantile Drive, Holt Lane, Doctors Acre, London Road, Hook
House Farm, Geffrey's House, White Hart, Raven Hotel. Concessionary passes can be used after 9.30 a.m.
The bus currently runs 4 trips a day, on Tuesday, Thursday and Saturday and the service is timed to connect
as far as possible with the no. 13 bus and the train times. Timetables can be found in the Post Office, Trees,
Boots, Health Centre, Hook Station and bus stops. The timetable may be amended to suit the need. Please
encourage everyone to use it to keep costs as low as possible and encourage an expanding service. The taxi
bus is supported by Hook Parish Council.
Telephone 01256 761760
Website www.capitalcars-hook.co.uk
Hart Shopper Do you struggle to use an ordinary bus service? Is your nearest bus stop too far away for you to get to? Or
is there no bus serivce for you to use when you need to travel? If so, and you live in Hartley Wintney, Hook,
Odiham, Dogmersfield or North Warnborough then the Hart Shopper is for you! You can get picked up from
your home address and travel to: Fleet, Basingstoke or the The Meadows, Camberley. You need to book in
advance.
Telephone 0845 6024135
Email [email protected]
Website www3.hants.gov.uk/passengertransport/listofctschemes.htmContact Address Hampshire County Council, The Castle, Winchester, Hampshire SO23 8UJ
Operational Times Only runs on specific days
Cost Return Trips cost £5 but half price (£2.50) with a concessionary bus pass
Referral Process Application forms available by post or from the Civic Office in Fleet.
Hook Care Group Do you have a medical appointment but can’t get there? Hook Care Group is a voluntary organisation
providing low cost car transport to medical appointments for those who have difficulty getting there. When
you need a car call our local Coordinator (see number below) who will arrange for a Driver to collect you.
Please give us at least 2 days notice as we are not an emergency service.
If you would like to Volunteer as a Driver or to organise lifts as a Coordinator then we would be delighted to
hear from you.
Contact David Burke, Chairman
Telephone 0845 0941549 (Co-ordinator)
Email [email protected]
Contact Address 41, Goose Green, Hook, Hampshire. RG27 9QY
Operational Times Monday-Friday 9 a.m. - 5 p.m.
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Emergency Services:Police, Fire, Ambulance 999
Less urgent calls 101
Hampshire Police 0845 045 4545
Hook & Rotherwick
Neighbourhood
Watch
07719 431999
UtilitiesBT Fault line 0800 800 151
Electricity emergency 0845 770 8090
Gas emergency 0800 1110999
SE Water emergency 0845 602 1724
HealthNHS Advice Service 111
Doctors Surgery, Hook 01256 762 125 www.hooksurgery.nhs.uk
Basingstoke Hospital 01256 473 202
Frimley Park Hospital 01276 604 604
Hampshire Clinic 01256 357 111
Odiham Cottage
Hospital 01256 393 600 www.odihamcottagehospital.org.uk
GeneralCitizens Advice Bureau
- Fleet office 01252 617922
Rosefield Day Centre -
Odiham 01256 393 604
Hook Care Group
bookings 0845 0941549
Hook Parish Council 01256 768687 Email: [email protected] www.hook.gov.uk
Mailing Preference
Service 0845 703 4599 www.mpsonline.org.uk
Meals on Wheels 01962 779 338
Telephone Preference
Service 0845 0700 707 www.tpsonline.org.uk
Trading Standards 01962 833620
The Samaritans 01256 462333
Hook Surgery, Parish Council Office and website, Elizabeth Hall and Local Churches.
Useful Telephone Numbers & Websites or email address.
Copies of this Directory are available at:
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