Welcome to your newuniform program!

How to get better service,fewer problems

and a smooth-runninguniform program.

This concise, easy to readbrochure should answerall questions pertaining

to the programand can be used

for future reference.

Our objective is to provide youwith a “smooth running” program.

A Customer Service Representative is available 7:30am-5:30pm Monday through Friday. After hours, an answering service is utilized that allows you to leave a message for next day follow-up.

Communication Systems

Contact Information

Customer Service

1-713-856-1900

The barcode inventory control system is very important in keeping track of employee’s uniforms.

1. Pick-Up - All garments are scanned in at the Cintas Plant before processing.

2. After the garments are cleaned, inspected, steam-finished and sorted, each individual’s uniforms are scanned again and the numbers are compared to our original count and recorded in our system.

3. Our Service Sales Representative checks the counts for all garments before loading his truck.

4. Delivery - The customer gets clean uniforms plus a controlled inventory flow. This system ensures the right garment is at the right place at the right time.

5. Documented verification is forwarded to your program contact.

Bar Code InventoryControl System

Fix my uniformRepair Tag

PLEASE KEEP THIS GARMENT SEPARATE FOR YOUR SERVICE

REPRESENTATIVE(THAT WILL HELP US GET IT BACK TO

YOU ON TIME)PLEASE PRINTAccount # _____Emp #_____(found on collar or waistband)NAME___________________

Button or Snap

Tear

Pockets

Belt Loops

Zipper Broken

Hem or Seam

REMARKS:

Shorten hem:or leg _____ inches

Lengthen hemor leg _____ inches

Name plate to readName __________

Company Crest

Exchange toSize ________

Your Cintas Service Rep. will complete

this section

Nameplate

Lettering color

Background color

Border Color

Relabel

Company Crest

Lettering color

Background color

Border color

Custom Machine

COMMENTS:

This garment has been repaired by:

____________

and inspected by:

____________

Thank You!

INC

HE

S

1

”

2

”

3

”

Service Request Tag

What About

Repairs

Alterations

Size Exchanges

(Refer to Service Request Tag)

In Partnership With

1. Employee Fittings

Each employee will select from available options:

- Coveralls - Shirts and Pants

Cintas will provide samples to ensure accurate fit and comfort

All sizing information for each employee will be maintained in our computer file

2. Order Garments

Each employee will be issued their specified sets of garments

All garments will be bar code labeled (See Personalized Bar Code Label)

3. Delivery Schedule Established

Pick-up/delivery same day each week with the exception of holidays; you will be notified of holiday schedules

All service issues will be documented by Service Sales Representative and responsive action taken

1. Delivery Service

Clean uniforms delivered (based on prior week’s soiled pick-up)

Clean uniforms delivered to garment locker

Soiled garments should be deposited in soil lock-up container

Soiled garments picked up for cleaning Soiled garments are scanned, by item

and by employee, after each pick-up by Cintas Plant personnel

Pick-up information is recorded and documented

Copy of pick-up and delivery documentation left with MD Anderson’s program contact on day of delivery

2. Professional Garment Cleaning and Maintenance

Each garment is carefully inspected each week

Garment is professionally cleaned in a water wash process

All repairs are made as needed, or at employee’s request

Garment repair tags will be available at each location (See Service Request Tag)

Size changes will be made at employee’s request

Garments will be automatically upgraded as they wear out to ensure continuous protection and quality

Service Overview

Implementation

Each employee’s uniforms are bar code labeled with customer’s information on the customer account and individual wearer.

Personalized Bar Code LabelW E L C O M E !

... to the finest uniform service you can receive.Here’s how to keep your CINTAS service running

smoothly.

We respond toyour changing needsOne month after your program begins, we will return to personally conduct a complete Service Evaluation. After that, we will conduct regular Service Evaluations.

We feel that it is vital to keep on top of your changing needs. Because that way, we not only meet your expectations, we actually exceed them.

Your company name will be printed in this section

This is the date the label was printed and applied to your garments

Each garment has its own 8-digit number which assists in controlling inventoryYou will have an account # selected for you and it will be your permanent identification at Cintas

This code is to identify the type of garment

Each employee will have a wearer # selected for him/her

Each employee’s name or initials and clock # are printed here