Welcome to UVU!

Information Technology Helpdesk

Agenda1. Procedures1. Procedures

2. Network Connectivity 2. Network Connectivity

3. Getting Help 3. Getting Help

4. Computer Policies 4. Computer Policies

5. E-mail5. E-mail

6. UVLINK 6. UVLINK

7. Safe Computing 7. Safe Computing

8.Off Campus Access 8.Off Campus Access

9. OPT-IN Text Messaging9. OPT-IN Text Messaging

Procedures

Network/Email AccessAccess is created when a

department sends in the EPAF (New Hire paperwork)

Username

UV ID and Password

Standard for network, UVLINK, Email, Banner, Blackboard/Vista

Password Changes

Can only be done in UVLink and will change for all systems

Access to S: and U: drives

Procedures

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Campus Computer Hardware Standards

Computers built on campus are approved

Use Computer Shop for computer hardware purchases

Laptops on Campus

Any Dell Latitude, XPS or Precision laptop is approved but must come with a 3-year warranty and Win XP or Vista Professional installed.

Any Netbook

MacBook or PowerBook

Personally Owned Laptops can be used on campus but will need to download the Cisco Clean Access Agent and install it on the computer.

Network Connectivity

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• Wireless Access

• SSID: UVU-OPEN

• Report if wireless access doesn’t work in a classroom.

• When in your office it is preferred that you use the wired network.

• Each classroom should have one active network port available at the teachers station, you would need your own network cable to use that port.

• Windows Updates, Virus Protection, CleanAccess must be installed.

Getting Help

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Helpdesk – 863-8888

• Hours and Location

Located in BA007

Open M-F 7 a.m.-6 p.m.

• Email

Helpdesk@uvu.edu

• On-Line

Help Tab in UVLINK

Help Desk Self Service

Urgent problems will be listed, Updates, Software Downloads, FAQ, and general Computer help

Live Chat

Click on the Live Help

Getting Help

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Department Help

Most schools have desktop technicians that service the computers in their buildings

In most cases computer problems are still called into the Helpdesk and the problem will be logged and put in a service order list for the technicians. Many problems can be helped over the phone by the Helpdesk technician

Most service orders get a response within 24-hours. At certain times of the year such as the first few weeks of Fall Semester that time may be longer

If you need a computer, printer, or computer hardware you may want to work with your department technician before ordering.

Getting Help

Faculty Help

Student Help

Staff Help

Computer Policies

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File Sharing

Illegal Software

The use of programs such as KAZAA, Skype, Morpheus, Gnutella, LimeWire, Bear Share, Emule and iMesh that are used to download music, movies, and games are not appropriate use of the UVU and UEN network. These programs pose a significant security RISK TO YOU since you are allowing anyone to access your hard drive and computer resources to use it for possible illegal purposes. File sharing also creates large amounts of network traffic causing the college and statewide networks to slow down. Additionally, almost all files that are downloaded are copyrighted materials that are illegal to share and download. You can be prosecuted for doing such. 

Computer Policies

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Software Licensing

Installing Software

Any software installed on your computer will need to have a valid license

To find out if the campus has a license for the Software you wish to use click the Software link under Campus Services on the Helpdesk page

Purchasing Software

Before purchasing any software check with the Business office, there may be educational discounts available

Free licensed software–UVLINK-help

Microsoft Office 2007

Micrograde

McAfee Anti-Virus software

Corel Software

Computer Policies

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Appropriate Use Policy 441 http://www.uvu.edu/policies/officialpolicy/

Users must not: • Attempt to gain access to any system or account without authorization from a

System Administrator. • Share passwords and/or accounts. • Copy or change system files or software without authorization from a System

Administrator. • Use destructive or invasive software. • Violate licensing agreements, patent, copyright and/or trademark laws or UVU

Purchasing regulations as governed by UVU Policy B-1.3. • Display images, sounds, or messages which are obscene where others may be

affected by them. • Consume inordinate amounts of system resources. • Crash machines or systems deliberately. • Participate in electronic chain letters. • Reserve shared resources. A public shared computing facility device left

unattended for more than ten minutes is available for use, and any process running at the time of abandonment shall be terminated. Running unattended programs or placing signs on devices to "reserve" them is inappropriate without authorization from a System Administrator.

• Lock a public shared workstation or computer without authorization from a System Administrator.

• Use the College computing facilities for disruptive or illegal activities

EMAIL

New employees must configure their email before using – otherwise you will be your UVID@uvu.edu

To configure go to

Myemail.uvu.edu

E-Mail

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Be Aware that there are 3 separate E-mail systems on Campus

Groupwise, UVLink mail, Blackboard/Vista

Group Wise

Groupwise Email is a full client email with Calendaring and other advanced features. It is given to all employees of the college, but not to students

Access from Home

You can click the My Email link from the UVU home page

You can download the full client to use at home from UVLink

You can call the Helpdesk or have your area technician install on campus

Rules and Forwarding

You can make rules to forward mail

135 day deletions

Everything in GroupWise folders, including your cabinet, IN Box, Sent Items is automatically deleted after 135 days. You must save important messages to your computer or network

E-Mail

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GroupWise

It is against Campus Policy to send any email to all or very large groups of users on campus. You can use the UVAnnounce in UVLINK or the President can send to all employees

Be aware of viruses, chains, hoaxes etc.

Most email messages that include “send to everyone you know” or “everyone in your address book” are not legitimate messages. Always check out an email before believing it or doing what it says especially if it sounds suspicious or is from someone you don’t know (Hoax).

SPAM – Set up a Spam folder see myemail.uvu.edu for instructions.

E-Mail

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UVU E-Mail firewall

You will receive email from UVU Email Firewall Barracuda

These messages are warning you that you received a message that may be SPAM. It is very important that you open these messages and clean them out, you may have student Email messages in your filter.

E-Mail

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BLACKBOARD /VISTA

Email in this system only

goes to email in this

system

You can not forward it!

(Helps you organize it by

class)

For Help with Blackboard/

Vista go to Distance Ed or

TETC

E-Mail

LINK Mail UVID@uvlink.uvu.edu EX: 10001111@uvlink.uvu.edu

This the email in your UVLINK

Official College automated email may come into this box

This can be forwarded to Groupwise, or Groupwise forwarded to Link mail

UVLINK

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UV Announce

Campus Announcements & Calendar

To add announcements

Groups

Channels

UVLINK

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Faculty or Advisor Tab

Class Lists

Class Schedules

Final Grades

Links to Banner Training

Safe Computing

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Anti-Virus Software

McAfee/EPO

UVU has a site license for McAfee

Every computer on campus should have a McAfee Virus shield in the system tray

EPO is the McAfee agent that goes out and gets updates to your McAfee

It is the users responsibility to make sure these two icons are installed and working properly

McAfee includes an anti-spyware program

Home Computers

You can install McAfee virus protection on your home computer if you do not have any Virus protection software. It can be downloaded from www.uvsc.edu/helpdesk or you can pick up a CD from the Helpdesk

Safe Computing

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Windows Updates

Your computer should be set for Auto Updates

In the Control Panel make sure your auto updates are turned on and set for a time of day your computer will be online

Not installing updates can cause a serious security risk to the campus network

Safe Computing

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Spam E-mail

IF you receive SPAM send it as an attachment to spam@uvu.edu

GroupWise and Link Mail both have an Email filter for incoming emails

You can go to www.mcafee.com and search on the word HOAX or if an email has a subject you can search on the subject to find out if it is a Hoax.

Backup your DataSave your data in at least 2 places, especially your grades.You can use the network and your hard drive or an external device such as a Jump drive, or CD.

Safe Computing

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Servers or Access Points

Do not bring up a server with out working with your Area Technician

The campus has standards for servers, access points, switches and hubs If you have a need for any of this equipment please work with your technician

Bringing up a server or access point without the right settings will bring down the network for others in your building

If you need a static IP address you will need to contact your Area Technician

Off Campus Access

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Groupwise

WebAccess

From the UVU Home page you can click on My Email to get to your GroupWise

E-mail. Choose UVU GroupWise WebAccess

The Username is your UV ID and the Password is your password you set up to login to UVLINK

Opt-In Text Messaging To sign up for text messages on your cell phone about campus high priority announcements such as Emergency Notifications, High Priority Announcements, Student Activities, etc. by text messaging.   To assist with communications in the case of an emergency UVU has implemented an emergency text messaging system. The system can give you notifications by text messaging if you choose. This is an opt-in system. Please sign up. To sign up for the system follow these instructionsLogin to UVLINK Select the Home Tab In the Online Services Menu channel - middle of the page, Select personal Information menu Select Opt-in to Text Messaging Enter your cell phone information Select the Opt-in level Read the terms of participation click the I Accept button Test the system by clicking on the Test Your Text Messaging button

To unsubscribe: Click on the Delete button at the bottom of the page

Again Welcome to UVU!

Information Technology Helpdesk