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SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Welcome to the
San Bernardino
CountyCoach
Quarterly Meeting
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Introductions
NameRole
Hey Coach! What is your favorite sport?
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED Coach Quarterly Agenda
1. Participation2. Education3. Communication
Coach Quarterly Agenda
Participation
Communication
Education
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
1. ParticipationTimeline
Upcoming Training For YouUpcoming Responsibilities
Participation
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
County Timeline Timeline
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED 2003 is Key for the C-IV Project
– By the end of 2003,•Release 1 Pilot will be complete in
Stanislaus County•Release 2 Pilot will be complete (Dec-
Jan) in Stanislaus County
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Key Dates in San Bernardino
• R1 July 2004, 7/26• R2/R3 October
Dates are pushed back 2 months due to budget and 2 months due to the Quarterly Reporting ACL
• Benefits of longer timeline--• Longer for conversion• More time for training• More for lessons learned• More time for rollout
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED Coach Training for You
• Infrastructure– Preparing for Your C-IV Journey , 90 minutes, all
staff• Types of Training• Who to call for help• Desktop details• Website
– Train the Coach, 3.5 hours, coaches only• Effective Coaching• Support Structure for Coaches
– Sessions at county offices– Registration will occur two months prior to
infrastructure
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED Your Responsibilities…
Today• Communication• Answer questions• Internet/Intranet
Survey• Distribute
Newsletter
Future– Communication– Answer questions– Distribute
Newsletter– Conversion– Case Validation– Training
Registration (LMS)– Implementation
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
2. Education
Model OfficeWBT Demo
Education
Education
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED Training with C-IV …
• Called a Learning Program– Includes all communications and Change
Management– Change Discussion Guides– Model Office– WBT (Web Based Training)– ILT (Instructor Led Training)– Implementation (Implementation Team)
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED Model Office
• Defined as a simulated post-implementation environment designed for County staff to test and become familiar with new processes.
• Participants– 6 months minimum specialty experience– Any level– Basic computer skills– Majority of activity in business process being
tested– Ability to communicate and give feedback
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Model Office Scheduling for R1• 10 people a session• Sessions last 3 days – week• Sessions will include:
– Navigation Instruction– Change Processing– Script Execution– Scenario Processing– Independent Processing– Conversion Processing
• Participants feedback—daily, end-of session• Information will be used to update system, build
communication, and update implementation methods.
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED WBT
Characteristics of Web-Based Training (WBT) are:
Completed through a Web-Based Application
Simulates C-IV System and provides practice
Can be accessed after training
Tracks Student progress and completion
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
WBT LinkWBT Link
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
3. Communication
Change Discussion Guides Updates
Internet Intranet SurveyNewsletter Distribution
Coach Homework
Communication
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED Change Discussion Guides
• A guide to describe the process changes that will affect the way a team performs their jobs.
• Guides will be distributed two months prior to R1 training.
• Guides will be distributed by management and supervisors.
• Supervisors will receive CDGs in Leadership Series III.
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Change Discussion Guides Updates
• Updated based on County User Group and Coach comments
• Request included:– Easier to read, simple language– Friendlier feel– Less Accenture deliverable feel– More graphics– Logical flow
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED New Updates
• More graphics—book, how to box, people, keys
• Four key format1. Using the Change Discussion Guide2. Preparing for the Change3. Using the C-IV System4. Getting Started
• Simple language—thank yous, highlighted text
• New tools– Discussion Confirmation Document and Question Log
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
C-IV Quiz
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Distribute the C-IV Connections
• Read C-IV Connections• Make a copy of the newsletter for
everyone on your team• Make additional copies for your
break room• Use color paper if possible• Submit articles, ideas and quotes to
John Johnson, Training Coordinator
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED The Internet/Intranet Survey
• The Internet/Intranet Navigational Skills Surveys were deployed in each county during line staff demos – July 2002 through Nov 2002
• Some staff members that have not completed a survey.
• Goal: To identify all of the staff who should take the basic Internet/Intranet Navigational Skills training, we need to collect surveys from all Students.
• Coaches will collect the missing surveys and return them to the Training Coordinator - John Johnson.
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Directions
1. Locate your name on the Survey Follow-Up list.2. Distribute Surveys to all your team members who are
on the list.3. Explain the purpose of the Survey and how to complete
it to your team members.4. Return the Surveys via Interoffice Mail to:
ITSD/C-IV ProjectMail Code: 0087Attn: John Johnson
5. All Surveys must be returned by February 20, 2003
Thank you!!!
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED User Database Updates
• Send any changes to who is on your team– Additions, subtractions, deletions
• Send changes if employees’ roles change– E-mail to John Johnson, Ken
Doughton, and Tim Albin
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED Homework
• Distribute Internet/Intranet Survey• Continue to answer questions
about C-IV• Review the Website• Distribute C-IV Connections
Newsletter• E-mail updates for the User
Database
SAN BERNARDINO
RIVERSIDE
STANISLAUS
MERCED
Questions?Participation, Education, Communication
Thank you for attending. Please complete the
evaluation before leaving. We will see you in June.