Jan 2014

Welcome to the Lambeth Walk Group Practice patient participation group meeting

Mon 13th Jan 2014 6.30pm-7.30pm

Jan 2014

Meeting plan6-30pm – 7-15 pm• Introductions • Meeting purpose – Sarah Cross• Brief surgery update – Dr Raj Mitra• Survey 2013 results –Miofa Ngoke• Agree content for next survey - All7-15pm – 7-30pm • Presentation by Sylvia North–Lambeth

Time Bank

Jan 2014

Meeting purpose

• The purpose of the patient participation group is to ensure that you are involved in the decisions about the range and quality of services provided and over time commissioned by the practice

Jan 2014

How does this happen

• Patient participation groups

• Local practice survey

• Actions from the above

• Regular meetings

Jan 2014

Examples of possible areas to focus on:

• Opening times – including evening and weekends

• Clinical care• Reception issues• Communication• Prescriptions• Getting an appointment-out of hours

walk in