Welcome to the Cloud Stream

Sponsored by:

Ben Lingwood – Director HEC GtM

HANA Enterprise Cloud (HEC) Harnessing the Power of Real- Time Business with the

Simplicity of the Cloud

Announced May 7th & immediately available in all markets

An end-to-end cloud-based infrastructure for HANA and selected custom and partner applications powered by SAP HANA

Real-time in-memory technology with cloud simplicity.

Fully scalable, enterprise-ready, mission critical, secure and high availability cloud service

Cloud service with a full-managed services approach with trusted services from SAP

Bring your own HANA License + monthly infrastructure subscription fee

Open approach with partner ecosystem key to our plans

HANA Enterprise Cloud - Overview

Market is moving to the cloud. So are we.

Dramatic accelerator for our HANA business – removes barriers to entry: Data centers not equipped for modern infrastructure hardware

High-end hardware upgrades

Lack of skilled internal resources

Limited CAPEX budgets

Compliments our range of deployment options SAP HANA Enterprise Cloud (From SAP)

SAP HANA One (From Amazon)

Open Cloud Ecosystem

HANA on Premise

Why are we getting into this business?

SAP HANA Enterprise Cloud

SAP’s Unique Value Proposition HANA Enterprise Cloud is Optimized for HANA

HEC is specifically optimized by the development organization for

performance & operations of SAP HANA-driven solutions World-class and best-run

HEC has the Broadest, Deepest Pool of Experts

HANA Enterprise Cloud leverages SAP’s in-house HANA experts continuous

innovation and improvement Immediate and seamless access to SAP Development, Support and

Application Management teams

HEC has the Lowest Risk

No company can mitigate HANA and HEC technical and functional risk like

SAP Time-to-resolution is dramatically reduced by proximity of SAP ‘owners and

experts’

Enterprise Data Center

SAP HANA Enterprise Cloud Global Data Centre locations

• Wave 1 with 4 data centers in US and Europe on announcement

• Custom data center arrangements for compliance

• Largest pool of high-performance in-memory infrastructure

Availability Tier III+ Availability Two separate electrical power connections Emergency power systems: UPS batteries &

Generator with on-site fuel No down time necessary during maintenance of the

infrastructure

Energy Efficiency

High-density racks Cold aisle systems

Physical Security

Biometric access control Video and Sensor surveillance 24 x 7 Security Patrols Fire alarm system, smoke detectors Fire protection Earthquake protection

SAP HANA Enterprise Cloud Global Data Centre locations – Wave 2 Global Availability Roadmap

Rot

Amsterdam

Russia

Australia

Sterling Santa Clara

Japan China

Canada

Available today Planned for 1st half of 2014

Physical Security

– Video and Sensor Surveillance

– Access Logging

– Security Guards

– Fire Detection and Extinguishing System

– Uninterruptible Power Supply

– Biometric Access Control in certain Locations

Network Security

– Network Admission Control

– Intrusion Prevention Systems

– Network Filtering

– 2-factor Authentication

– Proxies

– Internet Content Filtering

Secure Operations

– Asset Management

– Change Management

– Incident Management

– Anti Virus & Malware Management

– Backup / Restore Management

– Identity & Access Management

Threat & Vulnerability Management

– Security Patch Management

– Penetration Testing

– Vulnerability Scanning

– 24 x 7 Security Monitoring Center

Advanced IT Security Architecture

– Isolated, separated Landscape per Customer

– Security hardened Systems

Secure Product Development Lifecycle

Security measures are audited and confirmed through various Certifications & Attestations

– ISO Certificates

o ISO9001 Quality Management System

o ISO27001 Information Security Management System

– SOC1 (ISAE3402/SSAE16) *)

– SOC 2 & SOC 3 *)

– Industry specific certifications (on demand with business case foundation)

Customer data flow control

– Regional Data Storage (e.g. EU-, US-Cloud)

Security Hana Enterprise Cloud

Visit www.sapdatacenter.com for a virtual tour of the new SAP Data centers

Technical, security and operational overview

Centre SLA Data

Cloud solution overviews

SAP uses SAP – our own first customer!

SAP HANA Enterprise Cloud Data Centre information

SAP HANA Enterprise Cloud

Architecture overview P

RD

DEV

QA

S

Scale (optional)

sync via HSR

Failover

NAS

CI

local discs local discs

HANA

CI

DB Backup

local discs

HANA HANA

CI

Two DB (virtual hosts) installed on the server

Initial HW footprint (RAM + disc) to foresee usage for PROD

ALTERNATE DC Backup

Customer VLAN

SAP HANA Enterprise Cloud

HANA Failover options

Backup Instance

Primary Instance

Recovery Costs RPO RTO

Backup $ high high

HSR preload off

$$ 0 med

HSR preload

$$$ 0 low

Failover

IP redirect Failover

procedure automated via LVM

2nd node monitoring

Seamless switch for external tools as client address stays stable (to be verified!)

Prepare new fallback node

Prepare new fallback node

Start in LVM (register automatically)

Register to Monitoring

Monitoring

SolMan based: Standard DB Monitoring of primary node Monitor consistency of 2nd node. Decision by IT Admin to trigger Failover

RTO

SAP HANA Enterprise Cloud Deployment options

ERP

6.0

RDBMS

BW

7.0

RDBMS

CRM

7.0

RDBMS

SAP ILM for

archiving

SAP NLS

for archiving

SAP

NetWeaver

Portal

3rd Party

Applications

SAP

BusinessObj

ects

SAP Mobility

extra

ctors

E

R

P

6

.

1

HANA

B

W

7

.

3

HANA

C

R

M

7

.

0

HANA

SAP ILM

for

archiving

SAP NLS

for

archiving

SAP NetW eaver

Portal

3rd Party

Applications

SAP

BusinessObjects SAP Mobility

SAP HANA

Enterprise

Cloud

e

x

t

r

a

c

t

o

r

s

E

R

P

6

.

0

RDBM

S

B

W

7

.

3

HANA

C

R

M

7

.

0

RDBM

S

SAP ILM

for

archiving

SAP

NLS

for

archiving

SAP

NetW eaver

Portal

3rd Party

Applications

SAP

BusinessObjec

ts

SAP Mobility

e

x

t

r

a

c

t

o

r

s

SAP

HANA

Enterpris

e Cloud

E

R

P

6

.

0

HANA

HANA

Agile

Data

marts

C

R

M

7

.

0

HANA

SAP

ILM for

archivin

g

SAP

NetW eaver

Portal

3rd Party

Applications

SAP

BusinessObje

cts

SAP Mobility

E

T

L

/

R

e

p

li

c

a

ti

o

n SAP

HANA

Enterpri

se Cloud

E

T

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/

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Non-SAP Applications

3rd

P

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D

W

3rd

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A

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Moving entire Landscape to Cloud

Moving Part of Landscape to Cloud

Merging Data into Datamart in Cloud

Non-Productive Systems in Cloud only

SAP NetW eaver Portal 3rd Party Applications SAP BusinessObjects SAP Mobility

E

R

P

6

.

1

(

D

E

V

)

HANA

E

R

P

6

.

1

(

Q

A

)

HANA

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6

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(

P

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)

HANA

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r

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SAP HANA

Enterprise Cloud

Typical On-premise customer Landscape

Deployment options

Support customer roadmap to real time business in accelerated and risk free fashion

Clearly defined easy to consume services

Stringent SLA and DR for productive mission critical operations

Single 24x7 support model across all tiers following the sun

Ideal stepping stone for a cloud first or cloud only policy

TAKE THE GUESS WORK OUT OF

PLANNING YOUR SAP HANA PROJECT!

DIFFERENTIATE YOUR BUSINESS WITH

REAL-TIME WITHOUT ANY DELAYS

HANA Enterprise Cloud - Productive HANA Enterprise Cloud - Project

Risk and obligation free first stepping stone towards using SAP HANA

End-to-end migration

customer data transport

temporary test license

migration service

defined period of cloud hosting

Fixed timeline and price

• Let your key users get familiar with SAP HANA and imagine if …

SAP HANA Enterprise Cloud The Path for onboarding systems to HANA Enterprise Cloud

SAP Responsable

SYSTEM ARCHITECTURE AGREED

QUICK START IN INNOVATION CLOUD

TRANSITION TO HEC PRODUCTION

COMPLETE ALL PROJECT PHASES IN HEC

PRODUCTIVE SOLUTION IN HANA ENTERPRISE CLOUD

HANA ENTERPRISE CLOUD

SYSTEMS

Project Cloud

SAP Responsable SAP Responsable

Integration

SAP Responsable

SAP

Customer

SAP HANA Enterprise Cloud Connectivity & service levels

2-factor

authentication SAP HANA

Enterprise Cloud

Safety and Security

• Quality ISO 9001

• Security BS7799 / ISO27001

• IT SCM ISO22301

• Service Management ITIL / ISO 20000

• Overall Framework COBIT, ISACA

Service Levels

• Guaranteed Availability 99.5%

• Global support 24 x 7

• Performance reporting Monthly or as defined

• Disaster recovery within 48 hours

• Agreed to windows for patching, updates, and project work

• Incident reports, analysis, planning, & remediation coordination

Jump host

Management network

Shared admin

#1

#3

#2

MPLS

VPN

MPLS

Customer 2

Customer 3

Customer 1

HTTP

3rd party

access

SAP HANA Enterprise Cloud

Administration

~ ~

SAP HANA Enterprise Cloud Core services with base HEC

SAP HEC Managed Services - Fully integrated with SAP’s extended portfolio of services

• HANA Database Management • Perform HANA database & client upgrades • Perform HANA database backups • Restore/recover HANA database • Monitor HANA database free space • Analyze and resolve HANA database failures • …

• Event detection & notifications • Detect events per monitoring requirements,

log events, reacting to these events and monitoring the success or failure of startup/shutdown processes

• …

• Application Specific Services • Installation of technical SoH components, BW

on HANA & Data Mart for net new installs • Batch scheduling • …

• Performance Monitoring/EWA • Monitor disk capacity • Provide trend analysis as input to

capacity forecasting – monthly • Analyze SAP system log and fix

failures working with customer team

• System Startup & shutdown

• Perform system startup & shutdown

• Operating System • Work with vendor to resolve

Operating System issues • Monitoring memory load & swap • Apply patches to the Operating

System

* full list available in HEC Service Catalog

IaaS Infrastructure as a Service

Solution Stack On Premise Host Build Consume

Applications

Data

Runtime

Middleware

Database

O/S

Virtualization

Servers

Storage

Networking

PaaS Platform as a Service

SaaS Software as a Service

You Manage

You Manage

You Manage

We Manage

We Manage

(SLA based – monthly

subscription)

We Manage

(SLA based – monthly

subscription)

HEC with AMS HEC

Different Support Models What SAP AMS for HEC offers you in addition to HEC

SAP HANA Enterprise Cloud Optional components and commercial models

Offerings Terms

Perpetual license

Annual contract

Scope-based

Monthly subscription

Scope-based

Assessment & Advisory

Onboarding & Migration

Application Management Services

Cloud Integration Services

SAP HANA

SAP Support

Recommended

Baseline

Baseline

SAP Applications

Optional

Run SAP HANA Enterprise Cloud

(Variable)

Bring Your Own License

(Fixed)

Baseline

Baseline

Baseline

THANK YOU!

HANA ENTERPRISE CLOUD:

• 24x7 customer support availability

• 100% datacenter availability

• 100% power availability

• SAP experts in our operations center

• Enterprise grade service availability

• Disaster recovery solutions for mission-critical

systems

Ben Lingwood Director | HANA Enterprise Cloud GtM

M +44 7983 446 723 ben.lingwood@sap.com