WELCOME TO THE BUSINESS SCHOOL

BRIEFING

School Briefing 26 NovemberChaired by Robin Mason

Welcome and speed updates

Staff survey

Talk from Wellbeing

Agenda

Welcome

Professional Service:

Alison Champernowne – Admissions Assistant

Lily Cheng – Finance Administrator

Siobhan White – Head of Finance

University of Exeter Employee Engagement Survey Highlights 2014

Business School

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Executive Summary

• There are 7 themed areas of strength for the University - roles and responsibility- job satisfaction- work environment- line management- equality and diversity- quality of service and culture- appraisal

• and 3 areas for improvement for the University- managing change- workload- staff involvement/communication

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• Results show that overall staff are positive about the University of Exeter – 88% say it is a good place to work– 86% feel proud to work for the University– 89% feel the University delivers good quality service to students/service users

• In comparison with 2012 – higher response rate (75% up from 55%)– positive improvements (appraisals, voicing opinions, fewer approvals, reduced

feelings of discrimination)– deteriorations (not seen positive changes in last 12 months, SMT leading and

managing well, job security, thinking about leaving, recommending University as place to work, feeling proud)

Executive Summary

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Presentation Contents

– Response rates– Results by area of work

• Areas of strength – based on most positive perceptions

• Areas for improvement – based on most negative perceptions

• Largest changes since 2012 • Results for local questions• How results compare to University

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Area of Work Response Rates

“ The University provided CAPITA with an assigned College or Service for each member of staff. In the survey, staff were asked to select their College or Service but it was not mandatory to do so. As a result we can see a higher than 100% response rate which is due to some staff having more than one job role/ associations based on local considerations. This is not unusual where staff may work across different work areas or operate matrix management.”

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• 74% say generally more could be done to help staff prepare for and cope with change (Exeter 75%)

• 66% feel that too many approvals are needed for routine decisions (Exeter 59%)

• 48% say University’s SMT do not listen to and respond to the views of staff (Exeter 43%)

Three Key Areas for Improvement

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Question Business School 2014 Agree %

Business School 2012 Agree %

Difference

Q2.6 I find my workload too much and I am struggling to cope

38% 56% -18%

Q7.8 I am unable to handle the conflicting demands on my time at work

26% 38% -12%

Q2.8 I feel too many approvals are needed for routine decisions

66% 78% -12%

Biggest Changes since 2012

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Question Business School 2014 Agree %

Business School 2012 Agree %

Difference

Q11.3 I have seen some positive changes in the last 12 months

35% 80% -55%

Q5.1 The University’s Senior Management Team manage and lead the University well

53% 68% -15%

Q4.4 Would you recommend the University to a friend as a place to work? (based on ‘Yes’ responses) 65% 74% -9%

• Facilities/environment - 34 respondents

• Job satisfaction – 26 respondents

• Relationships/co-operation – 18 respondents

Comments about what is good about working for the University

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• Senior management – 24 respondents

• Feeling more valued/supported – 24 respondents

• Communication – 16 respondents

Comments on what could improved

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• 81% feel inspired to do their best work every day• 82% say their team leader/line manager is available when

needed• 73% say they receive information in a timely way• 73% feel there are adequate opportunities to raise points of

concern• 46% think things will improve in the next 12 months

Local Business School Questions

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Comparisons with University results

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• 2 scores 10% or more worse than University score– Knowing how to report accidents/incidents– Seen positive changes in last 12 months

• 14 scores 5% or more worse than University score– Feeling fairly paid/satisfied with current role & responsibility– People helping each other out/approvals needed/appraisal useful– Quality of service to students/service users– SMT manage & lead well/kept informed/communication effective– Strained work relationships– Feedback on ideas/recent changes explained well

• 2 scores 10% or more better than University score– Handle conflicting demands/regular breaks

• Business School Academics are less positive

What’s Next…?

Present your results, with the supporting report

Ask for thoughts on both the areas of strength and areas to improve

Capture any ideas for action

Take this to the action planning workshop on 5 Dec

The outputs of the workshop will be collated in a “Positive Steps 2014” document

Outputs of your action planning workshop will be captured in a “Positive Steps 2014” document

This document will allow - a consistent view of all the strengths, areas of improvement and action plan for all Colleges and Services - an easy way for you to track and communicate your actions and progress

Wellbeing