PSMS (Spokane) - New Hire Packet

Welcome to Providence! Welcome to Providence Health Care! We are excited to have you join our team as we work together to fulfill our mission of providing “A Community of Healing”, “Commitment to Excellence” and “Collaboration with Caregivers”. If you are interested in learning more about Providence Health Care prior to your start date, please visit our website at: www.providence.org. Attached is a Campus Map and Directions to Sacred Heart Medical Center where your Day 1, New Employee Orientation will be conducted. On your second day, you will be required to obtain a badge and attend an online Lync session to Providence Journey 1. We have enclosed additional information that we ask you to complete prior to orientation. Please write down any questions you have for orientation. Please complete the forms listed below and bring them on your first day:

Employment Eligibility Verification (I-9) – Please make sure you bring the necessary piece(s) of ID listed on this form to Providence “Journey 1” New Employee On-boarding session. Please complete Section 1 of the form and bring it with you. This is a Federal form and all employees are required to complete this within 3 days of hire date.

New Hire Self-Identification Form – Complete all fields. Submission of this form is voluntary, should you choose not to complete this form please print your name and simply write decline on the front and bring it with you to Providence “Journey 1” on-boarding session.

Providence “Journey 1” Checklist and Forms attached – During your PSMS On-

Boarding session we will cover each item on the Checklist. The Forms attached are in addition, which will be collected at the end of the online session by email attachment. We look forward to your arrival!

Refer to your offer letter to determine which Providence campus, Sacred Heart Medical Center or Holy Family Hospital, that your New Employee Orientation will be held at. Directions to both locations are included below.

Orientation Directions

Getting to Holy Family Hospital

New Employee Orientation held in the Health Education Center :

From Westbound I-90:

1. Take exit number 281. 2. Continue on Division street going North 3. Turn RIGHT on Rowan 4. Turn LEFT onto Lidgerwood. 5. Park and walk into the main building of Holy Family Hospital. 6. Take the main elevators down to the cafeteria and go to the health education center.

From Eastbound I-90: 1. Take exit number 281. 2. Stay in left hand lane and follow Division street North. 3. Turn RIGHT on Rowan. 4. Turn LEFT on Lidgerwood. 5. Park in main parking lot and walk into main building of Holy Family Hospital. 6. Take the main elevators down to the cafeteria and go to the health education center.

From the North (Highway 2 or 395): 1. US-395 and Hwy 2 merges into Division St 2. Follow Division street South. 3. Turn LEFT onto Rowan. 4. Turn LEFT onto Lidgerwood. 5. Park in main parking lot and walk into Holy Family Hospital. 6. Take the main elevators down to the cafeteria and go to the health education center.

Getting To Sacred Heart Medical Center

New Employee Orientation held in Mother Gamelin Center (20 W 9:

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**A Map of the Sacred Heart Campus is included below the directions )

From Westbound I-90:

1. Take exit number 281 2. Turn LEFT onto 2nd

3. Turn LEFT onto Browne Street and merge to right lanes Ave

4. Continue up Browne Street, moving to left lane (Browne will become McClellan St) 5. Turn LEFT onto Rockwood Blvd and park in TOP level of parking garage and walk across the street

to Mother Gamelin Center. From Eastbound I-90:

1. Take exit number 281 2. Turn RIGHT at the light on Division St 3. Turn LEFT on 84. Turn RIGHT on Cowley

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5. Turn RIGHT onto Rockwood Blvd until you reach the top level of the employee parking garage. Park and walk across the street to the Mother Gamelin Center.

From the North (Highway 2 or 395): 1. US-395 and Hwy 2 merges into Division St 2. After crossing the Spokane River, turn LEFT onto Browne St and merge to right lanes. 3. Continue up Browne St, moving to the left lane (Browne will become McClellan) 4. Turn LEFT onto Rockwood Blvd and follow up to top level of employee parking garage. Park and

walk across the street to the Mother Gamelin Center. .

03-Checklist NEO

Employee#:

PROVIDENCE STRATEGIC & MANAGEMENT SERVICES Journey Step 1: Getting Started as People of Providence

Welcome to Providence Health and Services! We are pleased you have decided to join us. This checklist will help you complete all the necessary new hire documents required to set up your official employee file and to enter you into the payroll system.

Please initial EACH item to indicate that it is complete.

Initials

1. Employee ID badge photo taken Building Access Card Received.

2. Employment Eligibility Verification (or I-9) Form.

3. New Employee On-boarding Quick Reference Booklet received. (Electronic Version)

3. Emergency & Safety Booklet and Non-Emergency Quick Reference received. (Electronic Version)

4. Confidentiality and Non-Disclosure Statement signed/Submitted.

5. Providence Mission & Core Values card received. (Electronic Version)

6. Values-Based Service Behavior Standards signed/Submitted.

7. Providence Code of Conduct Booklet received. (Electronic Version)

8. Acceptable Use Agreement and Commitment to Code of Conduct signed/Submitted.

9. Automatic Payroll Deposit Form Direct deposit is a mandatory requirement of employment with PSMS.

10. W-4 Form Completed Online - shown how to access online - If W4 information is not completed, a default status of “Single with 0 Allowances” will automatically be used to calculate your Federal Taxes.

11. Payroll and Holiday Calendar received.

12. Shown how to access ProvConnect, Employee Self-Service (ESS), Kronos, HealthStream and employee policies.

13. Insurance, retirement, and non-insurance benefits were reviewed with me.

Final Employee acknowledgement:

Employee Name (print): Employee ID:

Employee Signature: Date:

Employment Eligibility VerificationEmployee#: Department of Homeland Security

U.S. Citizenship and Immigration Services

03-I9

Employee#:

03-W4

Our Providence Strategic and Management Services Commitment Value-Based Service and Behaviors Standards

Our values serve to guide us in all that we do, including our commitment to the provision of exceptional customer service.

RespectAcknowledge the God given dignity

and health of each person

Privacy - I am attentive to the individual’s right to privacy. � I access and share information only when needed to do my job. � I respect and maintain the confidentiality of each customer. � I coach co-workers in private, commend them in public. Attitude - I listen to the needs of others and respond patiently and respectfully. � I acknowledge everyone with a greeting, attentive posture and eye contact. � I introduce myself by giving my name and where I work. � I strive to avoid interruptions, be honest and never rude. � I will encourage and support active participation of all team members. � I apologize and am empathetic for problems and inconveniences. � I acknowledge the end of an interaction. Professionalism - I follow through on my commitments. � I arrive to work on time and return from break on time. � I comply with hospital standards and policies. � I comply with local ministry behavior standards. � I ask for help when I need it.

CompassionCaring for each person as part of our

family

Communication – the goal is understanding. � I listen to individuals to understand their needs. � I use appropriate voice levels and tone at all times. � I speak to individuals in a way they can understand; avoiding jargon and acronyms. Courtesy is a sensitive awareness of the feelings of others. � I respond to concerns and complaints.

� I approach people who appear lost and, when possible, I offer to escort them to their destination. � I utilize good phone etiquette, including “Good morning/ afternoon/evening, my name and department name”. � I welcome everyone in a warm, friendly manner, including an offer of assistance. � I acknowledge concerns without blaming or making excuses. � I apologize for unmet needs or frustrating experiences. � I take corrective action and follow-up with the involved person.

JusticeWorking for a fair and equitable society

Teamwork is less me … more we � I resolve conflicts in a respectable way. � I address difficult interpersonal issues directly and privately without assigning blame. � I listen to other people’s perspective in an objective fashion. � I consider another’s priorities in addition to my own. I honor diversity. � I show respect to all without regard to race, religion, culture, education or orientation. � I value others and their opinions. Advocacy - I appropriately advocate for the rights and needs of others. � I protect the safety of the vulnerable. � I respectfully share with my supervisor concerns that I am not able to resolve. � I am accountable for meeting deadlines.

ExcellenceOur behavior reflects our commitment

Growth – I am fully engaged in work activities when I am on the job. � I continue to maintain and grow in skills and competencies and encourage others in their efforts. Ownership/ Accountability - I take pride in this organization. � I share information that people need to do their jobs in a constructive manner.

� I work to create a culture that taps the full potential of employees and builds an environment of excellence. � I actively participate in committees, projects, and teams. � I balance my personal goals with team and organizational goals. � I value the contributions and opinions of all team members. � I seek opportunities to assist co-workers. � I praise co-workers when they do an excellent job. � I thank those who are helpful to me and others. � I create and maintain positive attitudes with others on the team. Personal Appearance - I present a professional image when I represent Providence. � I keep my appearance neat, clean, and consistent with policy. � I keep my employee badge usable and appropriately placed where visible. � I use respectful language and tone when at work. � I comply with local ministry dress code standards.

StewardshipWisely caring for and sharing human,

environmental, and financial resources held in trust

Safety - I correct or report any safety hazard I observe. � I promptly report any job related injury. � I utilize equipment per specifications. Facility Appearance - I do my part to maintain a neat and orderly environment. � I keep working areas clean and tidy. � I return equipment to its proper place and pick up litter and throw it away. Compliance - I wisely utilize ministry resources to minimize waste. � I will promptly report any illegal or fraudulent activity to my supervisor or to the Providence Integrity line. � I will not steal from the ministry or be a part of any activities that are fraudulent or unethical.

03-Standards of Behavior and Conduct

Values-Based Service Behavior Standards Our values serve to guide us in all that we do, including our commitment to deliver exceptional customer service.

As people of Providence, we are committed to demonstrating excellence in the work we do to serve ourministries. To help us achieve excellence in the area of service, we have developed a set of standardsand corresponding actions to guide our behavior.

To help set the foundation for service excellence throughout our region, we are asking all ProvidenceStrategic and Management Services employees to commit to practicing these behaviors on a daily basisin each and every interaction. Please sign and date below to indicate your commitment to this effort.

I have read and understand the Service Behavior Standards and I commit to making an effort todemonstrate these standards of excellence in the work I do.

_____________________________________ __________________Signature Date

____________________________________

Printed Name

Employee#:

03-Employee Acknowledgement Sheet

Acknowledgement of Receipt of polices

This is to acknowledge that I have received a copy or am able to access a copy of the Human Resources policies and/or handbook either online through Employee Self Service (ESS) at http://provcon.providence.org/lawson/portal/ or through the Human Resources Department.

I understand the Human Resources policies set forth the terms and conditions of my employment as well as the duties, responsibilities, and obligations of Providence employment. I understand and agree that it is my responsibility to read the policies and to abide by the rules, policies and standards of Providence. If I have any questions and/or need clarification of any Human Resources policy, it is my responsibility to contact my immediate supervisor or the Human Resources department to discuss.

I acknowledge that the online Employee Self Service site includes the most up-to-date information. None of the HR policies are intended to create an implied contract and may be updated at any time. Itis my responsibility to obtain the latest version of the Human Resources policies.

__________________________________________(Employee Signature)

__________________________________________(Print Name)

_______________(Date)

Employee#:

2014 PSMS Payroll Calendar

S M T W T F S S M T W T F S S M T W T F S1 2 3 4 1 1

5 6 7 8 9 10 11 2 3 4 5 6 7 8 2 3 4 5 6 7 812 13 14 15 16 17 18 9 10 11 12 13 14 15 9 10 11 12 13 14 1519 20 21 22 23 24 25 16 17 18 19 20 21 22 16 17 18 19 20 21 2226 27 28 29 30 31 23 24 25 26 27 28 23 24 25 26 27 28 29

30 31

S M T W T F S S M T W T F S S M T W T F S1 2 3 4 5 1 2 3

6 7 8 9 10 11 12 4 5 6 7 8 9 10 1 2 3 4 5 6 713 14 15 16 17 18 19 11 12 13 14 15 16 17 8 9 10 11 12 13 1420 21 22 23 24 25 26 18 19 20 21 22 23 24 15 16 17 18 19 20 2127 28 29 30 25 26 27 28 29 30 31 22 23 24 25 26 27 28

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S M T W T F S S M T W T F S S M T W T F S1 2 3 4 5 1 2

6 7 8 9 10 11 12 3 4 5 6 7 8 9 1 2 3 4 5 613 14 15 16 17 18 19 10 11 12 13 14 15 16 7 8 9 10 11 12 1320 21 22 23 24 25 26 17 18 19 20 21 22 23 14 15 16 17 18 19 2027 28 29 30 31 24 25 26 27 28 29 30 21 22 23 24 25 26 27

31 28 29 30

S M T W T F S S M T W T F S S M T W T F S1 2 3 4 1

5 6 7 8 9 10 11 2 3 4 5 6 7 8 1 2 3 4 5 612 13 14 15 16 17 18 9 10 11 12 13 14 15 7 8 9 10 11 12 1319 20 21 22 23 24 25 16 17 18 19 20 21 22 14 15 16 17 18 19 2026 27 28 29 30 31 23 24 25 26 27 28 29 21 22 23 24 25 26 27

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Legend: - Pay Period Ending Date - Sign Off Kronos by 3 pm - Sign Off Kronos by 10 am

- Pay Date - Pay Date with No Benefit Deduction - Payroll Closed

- Previous Pay Period Adjustments Due by 1 pm

JUNE

JULY AUGUST SEPTEMBER

JANUARY FEBRUARY MARCH

OCTOBER NOVEMBER DECEMBER

APRIL MAY

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2014 Holiday Schedule (PSMS ONLY)

Memorial day Monday, May 26

HOLIDAY DATE

New Year's day Wednesday, January 1

Independence day Friday, July 4

Labor day Monday, September 1

Day after Thanksgiving Friday, November 28

Thursday, November 27Thanksgiving day

New Year's day Thursday, January 1, 2015

Christmas Thursday, December 25