Welcome to MT140 Introduction to Management

Unit 9 Seminar Communication

This seminar is being recorded

Agenda

• Review of Unit 8• General Questions and Announcements• Introduction• Define Communication/ Questions and Answers• Identify Communications Problems to Avoid/

Questions and Answers• Identify methods for handling resistance to

change/ Questions and Answers• Recap• Unit Assignment Q & A• Conclusion of Seminar

Review Unit 8:Corporate Social Responsibility

• Ethical Responsibility – Meeting society’s ethical expectations.

• Legal Responsibility – Obeying the laws.• Economic Responsibility – To create value for the

customer by providing goods and services at a price that perpetuates the business and satisfies investors.

• Philanthropic Responsibilities – Additional behaviors that society finds desirable and that are congruent with the business’ values.

Review Unit 8: What is Corporate Sustainability?

• Economic growth that meets the organization’s present needs without harming the ability of future generations to meet their needs.

Review Unit 8: Managing Diversity

• Involves recruiting, training, promoting, and utilizing to full advantage individuals with different backgrounds, beliefs, capabilities, and cultures.

• Understanding and deeply valuing employee differences to build a more effective and profitable organization.

• Valuing the connections that arise and develop between diverse employees.

Any questions ?

Communication: Introduction

• The ability to communicate effectively is fundamental to a manager’s success.

• Communication concepts and practical guidelines are available to improve communication skills.

• Communication occurs through various channels, each with advantages and disadvantages.

• Managers have the task of motivating people to keep changing in response to new business challenges.

Define communication:

-How would you define communication? -What is the difference between one-way and two-way communication?

Communication

• Communication - the transmission of information and meaning from one party to another through the use of shared symbols

• One-Way Communication - a process in which information flows in only one direction - from the sender to the receiver, with no feedback loop

• Two-Way Communication - a process in which information flows in two directions - the receiver provides feedback, and the sender is receptive to the feedback

Seminar Item 2

• Identify communication problems to avoid

Interpersonal CommunicationPitfalls

• Perception - the process of receiving and interpreting information

• Filtering - the process of withholding, ignoring, or distorting information

Tactics to enhance effective communication:

Verbal BehaviorNonverbal Behavior

Accurate InterpretationComprehension

Design of Message

Verbal Behavior

• Clear, slow speech. Enunciate each word. Do not use colloquial expressions.

• Repetition. Repeat each important idea using different words to explain the same concept.

• Simple sentences. Avoid compound, long sentences.• Active verbs. Avoid passive verbs.

Nonverbal Behavior• Visual restatements. Use as many visual

restatements as possible, such as pictures, graphs, tables, and slides.

• Gestures. Use more facial and appropriate hand gestures to emphasize the meaning of words.

• Demonstrations. Act out as many themes as possible.

• Pauses. Pause more frequently.• Summaries. Hand out written summaries of your

verbal presentation.

Accurate Information

• Silence. Do not jump in to fill the silence.

• Intelligence. Do not equate poor grammar and mispronunciation with lack of intelligence

• Differences. If unsure, assume difference, not similarity.

Comprehension

• Understanding. Do not just assume that they understand

• Checking comprehension. Have colleagues repeat their understanding of the material back to you.

Design• Breaks. Take more frequent breaks.

• Small modules. Divide the material to be presented into smaller modules.

• Longer time frame. Allocate more time for each module than you usually need for presenting the same material to native speakers of your language.

Question• What special challenges do Internet technology such as

email, blogs, wikis, etc. present to communication?

• What are some things we can do to address these?

Any questions ?

Motivation

• Encouragement. Verbally and nonverbally encourage and reinforce speaking by nonnative-language participants.

• Drawing out. Explicitly draw out marginal and passive participants.

• Reinforcement. Do not embarrass novice speakers.

• Identify methods for handling resistance to change

-In your opinion, do you think that people are generally resistant to change?

-What are some factors that impact a person’s degree of acceptance to change?

Approaches to Encourage Cooperation

• Education and communication• Participation and involvement• Facilitation and support• Negotiation and rewards• Manipulation and cooptation• Explicit and implicit coercion

Managers must lead change.

Methods for Managing Resistance to Change

Leading Change

Recap

• In this seminar, we have discussed:

-Define Communication/ Questions and Answers-Identify Communications Problems to Avoid/ Questions and Answers

-Identify methods for handling resistance to change/ Questions and Answers

Any questions ?

Assignment Questions and Answers

There are three graded assignments in Unit 9:

1.Review Quiz2.Discussion Assignment3.Dropbox Assignment

Are there questions concerning how you are expected to complete and submit these assignments?

Important! Late Work

Late Week 7: due by the end of Week 9Late Week 8: due by the end of Week 10.

No late work accepted after Week 10.

Key points to keep in mind for Week 10.

There will be:

1.An active Class Discussion for Unit 10.2.A special 10 question Review covering what we have covered from the text.3.No Homework Assignment!4.Unit 10 is our Week of Class!

Any questions ?

Thank You for Joining Me This Evening!

Good Night All!