Wel

com

e to

HR

O S

umm

it E

urop

e/H

RO

Tod

ay F

orum

EU

Elli

ot C

lark

, CE

O S

hare

dXpe

rtis

e,

Pub

lishe

r H

RO

Tod

ay M

agaz

ine

Wel

com

e to

Bar

celo

na a

nd T

hank

Yo

u to

Our

Spo

nsor

s

Wel

com

e to

the

New

“O

”

•T

he p

ract

ice

of H

R is

bei

ng r

edef

ined

by

geog

raph

ical

dem

ands

, tec

hnol

ogy

and

the

wor

kfor

ce•

HR

O s

ervi

ces

are

chan

ging

, the

pro

vide

rs

are

chan

ging

and

the

defin

ition

s of

HR

O

are

chan

ging

•W

hat i

s th

e “O

” in

HR

O g

oing

to m

ean

in

the

HR

-Pow

ered

Ent

erpr

ise?

•Le

t’s lo

ok a

t the

mar

ket f

orce

s at

wor

k…

M&

A C

onso

lidat

ion

is R

obus

t A

mon

g H

RO

Pro

vide

rs, W

hy?

•A

on C

orp

aqui

res

Hew

itt A

ssoc

iate

s•

HP

Bus

ines

s S

ervi

ces

acqu

ires

ED

S•

Nor

thga

teA

rinso

acqu

ires

Con

verg

ys•

AC

S a

cqui

res

Exc

elle

rate

HR

O•

Xer

ox a

cqui

res

AC

S•

AD

P a

cqui

res

Wor

ksca

pe•

AD

P a

cqui

res

The

Rig

htT

hing

Mor

e M

&A

•R

ands

tad

aqui

res

SF

N G

roup

(S

ourc

eRig

ht)

•M

anpo

wer

Gro

upac

quire

s W

eb

Dev

elop

men

t Com

pany

in In

dia

•M

anpo

wer

Gro

upac

quire

s R

EA

CH

HR

(S

outh

Chi

na)

and

Xi’

(als

o C

hina

)

Con

solid

atio

n –

Wha

t is

the

Mes

sage

?•

Fun

dam

enta

lly, t

he H

RO

pro

vide

r m

arke

t re

mai

ns h

ealth

y.

•W

hile

one

or

two

of th

ese

com

pani

es m

ay

have

bee

n st

rugg

ling,

the

HR

O p

rovi

der

mar

ket r

emai

ns g

ood

inve

stm

ent

oppo

rtun

ity•

Sin

gle

proc

ess

prov

ider

and

tech

pro

vide

r ac

tivity

is v

ery

robu

st in

spi

te o

f mac

ro

econ

omic

con

ditio

ns.

EM

EA

Mar

ket S

ampl

e D

eal A

ctiv

ity

Pre

ss R

elea

sed

in H

RO

Tod

ay•

Logi

caaw

arde

d a

nine

-yea

r M

PH

RO

con

trac

t by

Aho

ldfo

r 10

0,00

0 em

ploy

ees

in th

e N

ethe

rland

s, S

lova

kia,

and

the

Cze

ch R

epub

lic.

•H

ays’

con

trac

ted

with

Am

eric

an E

xpre

ss in

Eur

ope

•H

ay c

ontr

acte

d fo

r pa

rt o

f San

tand

er in

the

UK

•A

lexa

nder

Man

n S

olut

ions

als

o co

ntra

cted

with

San

tand

er f

or p

art o

f bu

sine

ss in

the

U.K

.•

Mer

cer

awar

ded

a su

pera

nnua

tion

pens

ions

adm

inis

trat

ion

cont

ract

by

RB

K.

•M

erce

r aw

arde

d a

pens

ions

adm

inis

trat

ion

cont

ract

by

Loom

is U

K

Ltd

•C

apita

, was

app

oint

ed t

o a

7 ye

ar £

80M

for

the

adm

inis

trat

ion

of th

e Te

ache

rs’ P

ensi

on S

chem

e (T

PS

) by

the

U.K

. Dep

artm

ent o

f E

duca

tion.

•

Cap

ita w

on a

thre

e-ye

ar o

ccup

atio

nal h

ealth

ser

vice

s co

ntra

ct b

y Te

chni

p. C

apita

will

pro

vide

hea

lth s

urve

illan

ce r

ecor

ds to

Tec

hnip

’s3,

000

pers

onne

l.

AP

AC

Mar

ket S

ampl

e D

eal A

ctiv

ity

Pre

ss R

elea

sed

in H

RO

Tod

ay•

Gen

pact

will

pro

vide

Nis

san

full

spec

trum

of H

RO

ser

vice

s w

ithin

pay

roll,

ben

efits

, re

crui

tmen

t, an

d le

arni

ng.

In a

dditi

on, G

enpa

ctha

s ac

quire

d N

issa

n’s

HR

sha

red

serv

ice

cent

er in

Yok

oham

a•

Fut

ures

tep,

a K

orn/

Fer

ry c

ompa

ny (

NY

SE

: KF

Y),

toda

y an

noun

ced

that

it h

as b

een

re-e

ngag

ed b

y F

onte

rra,

the

wor

ld's

larg

est d

airy

exp

orte

r an

d N

ew Z

eala

nd's

larg

est

empl

oyer

(R

PO

) an

d co

nsul

ting

serv

ices

ove

r th

e ne

xt f

ive.

•F

utur

este

p’s

glob

al c

ontr

act b

y C

umm

ins,

Inc

initi

ated

in A

PA

C.

•T

he T

alen

t2 a

nd A

llegi

s S

ervi

ces

Gro

up A

llian

ce g

loba

l con

trac

t with

an

unna

med

fin

anci

al s

ervi

ces

com

pany

•K

elly

OC

Gsi

gned

a L

ette

r of

Inte

nt to

ent

er in

to a

maj

or s

ervi

ces

proc

urem

ent

outs

ourc

ing

cont

ract

with

lead

ing

inte

rnat

iona

l min

ing

grou

p R

io T

into

(R

IO)

in

Aus

tral

ia.

•A

lso,

Tow

ers

Wat

son

is p

artn

erin

g w

ith L

ink

Gro

up t

o en

ter

the

supe

rann

uatio

n m

arke

t in

Aus

tral

ia.

•F

utur

este

pop

ened

glo

bal s

ervi

ce m

anag

emen

t cen

ters

in A

ustr

alia

and

New

Z

eala

nd.

•G

enpa

ctw

as s

elec

ted

for

a fiv

e ye

ar le

arni

ng c

onte

nt d

evel

opm

ent c

ontr

act b

y Jo

bSki

llsin

Indi

a•

Mer

cer

laun

ched

a fl

ex b

enef

its o

fferin

g in

Hon

g K

ong,

and

is p

artn

erin

g w

ith

Pay

rollS

erve

to o

ffer

its H

R s

ervi

ces

in A

PA

C.

Glo

bal M

arke

t Met

rics

•To

tal c

ontr

act v

alue

(T

CV

) fo

r ou

tsou

rcin

g at

an

all-

time

third

qua

rter

hig

h in

its

3Q11

G

loba

l TP

I Ind

ex. T

CV

up

31 p

erce

nt q

uart

er-

over

-qua

rter

and

41

per

cent

yea

r-ov

er-y

ear.

•B

y re

gion

EM

EA

TC

V d

ecre

ased

23

per

cent

qu

arte

r-ov

er-q

uart

er b

ut in

crea

sed

4 pe

r ce

nt

year

-ove

r-ye

ar.

•A

sia-

Pac

ific

TC

V in

crea

sed

20 p

er c

ent

quar

ter-

over

-qua

rter

but

dip

ped

by 1

4 pe

r ce

nt y

ear-

over

-yea

r. W

ith a

n av

erag

e fo

urth

qu

arte

r, T

CV

sho

uld

resu

lt si

mila

rly to

last

ye

ar.

Wha

t Doe

s T

his

Mea

n to

the

HR

D

epar

tmen

t?•

HR

O is

cha

ngin

g as

buy

ers

man

age

HR

“O

pera

tions

” as

a gl

obal

bus

ines

s.

•H

R “

Offi

cers

” nee

d fa

ce n

ew c

halle

nges

•H

R “

Org

aniz

atio

ns” n

eed

to a

lign

arou

nd th

e st

rate

gic

obje

ctiv

es o

f the

bus

ines

s an

d m

easu

re

impa

ct o

n sa

les

and

prof

its•

HR

“O

ptim

izat

ion”

may

be

the

com

bina

tion

of

inte

rnal

ser

vice

s an

d ex

tern

al p

rovi

ders

ena

bled

by

wor

ld c

lass

tech

nolo

gy a

nd p

ract

ices

•W

hat a

re th

e gr

eate

st c

halle

nges

to th

e ne

w

HR

”O”?

Are

You

Rea

dy to

Com

pete

?

•T

hink

of H

R a

s a

com

petit

ive

part

of t

he g

loba

l en

terp

rise

•Yo

ur m

arke

t is

the

glob

al w

orkf

orce

•It

is s

hrin

king

due

to D

EC

LIN

ING

QU

ALI

TY

•A

ll co

mpa

nies

wan

t the

bes

t wor

kers

, will

you

get

th

em?

•W

hat t

ools

, tec

hnol

ogy

and

stra

tegi

es w

ill y

ou u

se

to e

nsur

e yo

ur c

ompa

ny h

as th

e la

bour

it ne

eds

to

exce

l?•

Your

sal

es te

am h

as a

com

petit

ive

stra

tegi

c pl

an,

how

com

petit

ive

is y

ours

HR

O T

oday

For

um E

U

•W

e w

ill b

e ad

dres

sing

“H

OW

” to

man

age

HR

as

a bu

sine

ss•

How

to s

elec

t and

man

age

tech

nolo

gy•

How

to w

ork

with

par

tner

s an

d pr

ovid

ers

•A

nd w

hat a

re th

e pr

essi

ng is

sues

in th

e E

U a

nd in

glo

bal i

nfra

stru

ctur

e

The

EU

Per

spec

tive

Is U

niqu

e an

d F

ar R

each

ing

•H

RO

is s

till b

eing

bou

ght m

ostly

by

NA

an

d E

U m

ulti-

natio

nals

•T

he E

U is

the

“Gat

eway

to th

e W

orld

”•

Inte

rest

leve

l in

AP

AC

is in

tens

e by

HR

Ds

from

wes

tern

bas

ed c

ompa

nies

•H

RO

Tod

ay G

loba

l Mag

azin

e su

bscr

iptio

n le

vels

are

the

best

exa

mpl

e w

e ha

ve…

In C

oncl

usio

n

•W

e ha

ve tw

o da

ys o

f gre

at s

peak

ers,

fa

cilit

ated

dis

cuss

ion

to g

ive

you

thou

ghtfu

l di

alog

ue o

n “h

ow”

•W

e ha

ve tw

o da

ys to

net

wor

k w

ith y

our

colle

ague

s an

d sh

are

best

pra

ctic

es a

nd

mak

e ne

w fr

iend

s an

d sh

are

new

lear

ning

•A

nd w

e ha

ve tw

o da

ys to

bec

ome

stro

nger

ex

ecut

ives

in th

e H

R-P

ower

ed E

nter

pris

e