Everything You Need to Set Up Your ANPI VIP Solution

WELCOME TO ANPI VIP

Thank you for choosing ANPI VIP Hosted Unified Communications! You are only a few steps away from enjoying your new communications tools, services and features.

This Welcome Guide is designed to help you prepare for your new ANPI VIP solution, provide an overview of our simple installation process and provide information that will let you take advantage of the many benefits of ANPI VIP.

WELCOME!

ONBOARDING PROCESS

Network Readiness (Page 2)

Review of the necessary network and system requirements

Implementation Process (Page 4)

Step-by-step installation of your solution

How to Activate Your Phone (Page 5)

Exploring your new powerful features

Using ANPI VIP (Page 6)

Exploring your new powerful features

Additional Resources (Page 7)

ANPI Customer Care, the ANPI Resource Center and more

THREE TIPS TO PREVENT IMPLEMENTATION ROADBLOCKS AND DELAYS1. Ensure someone is available to accept your shipment of phones and other devices. Typically, your shipment should arrive 5 - 9 business days from order execution.

2. Make sure your network is ready. Review the Network Readiness steps to success (see page 2), and verify your network meets the minimum recommended requirements prior to your implementation date.

3. Ensure you and any other desired points of contact are available for your implementation appointments.

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The ANPI VIP Hosted Unified Communications solution is a Voice over IP (VoIP) service that runs over a company's Internet connection, and carries with it specific network requirements. Before you deploy ANPI VIP, we recommend that you check your bandwidth and network setup to ensure you receive the highest quality of service. Our suggested network assessment steps are outlined below and, remember, you can always lean on your ANPI VIP Implementation Specialist to assist you.

1. CONFIRM YOUR INTERNET CONNECTIONWhen making a VoIP phone call, the sound of your voice is broken into thousands of packets. These packets travel various paths along the Internet to the ANPI network, then on to their final destination to be reassembled. Many factors can affect packets on this journey, and thus impact the quality of the call.

2. CHECK YOUR ROUTERThe router connects all your computers and network equipment to your Internet connection. Having a low quality or underperforming router will degrade your call quality. Your router needs to be powerful enough to support the number of phones you have in your office. Consider the following:

• Will your phones have a dedicated Internet connection, or will your phones share traffic with other network functions, such as VPN and Wi-Fi?

• If your phone service shares a connection with network functions, you will need a router with a QoS setting to prioritize voice traffic and avoid poor call quality.

• It is crucial that SIP ALG (Application Layer Gateway) be disabled to ensure proper operation. If you are not sure how to do this, please refer to your network administrator, IT professional or ISP provider.

NETWORK READINESS

InternetModem

Router

Switch Switch

Laptop Phone Phone PCsWirelessNetwork PrinterFile Server

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3. CONFIRM YOUR SWITCH(ES)Ethernet switches are needed to connect your IP phones to your router.

• Check your switch to ensure it has enough ports to support the number of phones you want to enable.• If you do not have a switch, you will need to purchase a sufficiently sized Ethernet switch(es).• Does your switch support Power over Ethernet (PoE)?• If PoE is not supported, you can either replace the switch(es) with one supporting PoE or ensure your phones have

individual power supplies.• Do you have a fax line or alarm system? If so, contact your ANPI VIP Implementation Specialist to ensure your solution

can be properly configured.

4. CHECK YOUR CABLINGFor the best results, phones should be connected to your VoIP-configured router or switch by a cat 5 Ethernet cable. If your local network is more than five years old, or you did not set it up yourself, you may wish to have a cabling or electrical contractor test it to verify you have cat 5 with good connections from end to end.

5. CONNECT YOUR PHONES AND WORKSTATIONSOnce your network is ready, connect your phones to the Ethernet cables, then connect your workstations to the phones. This will ensure that activity of a workstation does not interfere with the voice quality of a phone call.

6. WI-FIIf you have people in your office who will make and take calls using our VIPresence app or another mobile application over Wi-Fi, you need to configure your wireless access points to prioritize voice and media traffic (refer to your access point documentation). Bear in mind that Wi-Fi can be inconsistent, depending on the location of the person with respect to the access point.

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IMPLEMENTATION PROCESS

1. Order ServicesYour ANPI VIP Implementation Specialist will initiate the tasks to provision your PBX and order the equipment needed to support your services. You will receive email notifications to confirm the order shipment and include the activation codes needed to activate the devices.

2. LNP Cut Over CallIf porting phone numbers, your ANPI VIP Implementation Specialist will contact you by phone and email with the date in which your existing numbers will be cut over (ported) to your new system.

3. Phone Installation and Activation (Non-Porting RFS date)Your ANPI VIP Implementation Specialist will schedule an installation phone call. If you ordered your phones from ANPI, they will be shipped in advance of this call, and phone activation codes will be supplied via email. During this call, everything will be set up and tested – auto attendant, hunt groups, music on hold, etc. – to make sure your system effectively meets your expectations. If there are no numbers to port (transfer), this step will also be your final test and turn-up. If numbers are being ported from a prior service provider, a subsequent call will be scheduled to coordinate the porting process.

4. TrainingWe will train you and your team on the proper way to use our Customer Administration Portal, and the use of your system features and functionalities. Afterwards, if you need an ANPI VIP refresher course, visit anpi.com/support for videos, quick start guides and more.

5. CongratulationsYou’re now an ANPI VIP! Please look for a Post-Install Survey within two weeks to let us know about your installation experience.

6. First BillANPI will notify you via email when your first bill is ready and available for viewing in your Customer Administration Portal at vip.anpi.com. If you have questions, contact us anytime at 855-492-2300.*If ANPI Broadband is ordered, our technicians will handle the site survey, preparation, installation and testing.

Throughout your installation process, you will have an ANPI VIP Implementation Specialist as your single point of contact. This ANPI VIP Implementation Specialist will be backed by a team of ANPI professionals focused on getting you up and running (and more productive) as quickly as possible. The process began when the ANPI VIP Implementation Specialist conducted the Design Call with you to validate your order and reviewed your ANPI VIP solution to your exact specifications. At the conclusion of that call, the Implementation Specialist should have reviewed your requested date and time when the service will be rendered available.

The process will continue as follows:

ANPI VIP INSTALLATION TIMELINE

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Fast Track Installation – No LNP, No Broadband Service Ordered

15-20 Business Days **

30 - 45 Business Days**

Standard Installation – LNP Required, No Broadband Service Ordered

Full Service Installation – LNP Required, Broadband Service Required

**Timelines begin at the Welcome/Design Call. Installations reflect service with up to two locations and 25 users per location. Additional days may be required for additional locations and users. Broadband delivery timelines will be determined on a case-by-case basis.

14 Business Days **

HOW TO ACTIVATE YOUR PHONE5

Activating your ANPI VIP phone is quick and easy. Just have your Activation Code handy (located in your shipping confirmation email) and follow these simple instructions. If you have any problems or questions, just call ANPI VIP Implementation Specialist. We will also be in touch to schedule installation and test services.

1. Unpack your phone. • All ordered phones should arrive at the shipping address indicated in your order. • Verify all components were shipped. – Phone – Handset – Handset cord – Phone stand – Ethernet cord – Power supply (if ordered) – brick and cord • If any components are missing, please contact ANPI Customer Care at (855) 492-2300. 2. Install your phone. (You must have a working internet connection.) • If your network is PoE-enabled (Power over Ethernet): – Plug the included ethernet cable into your network’s Local Area Network (LAN) port. > If you need assistance in locating this port, contact your IT administrator. – Locate the LAN port on the back of the phone and plug in the other end of the ethernet cable. • If your network is NOT PoE-enabled, then you will need a power supply: – Plug the included power supply cord into the included power brick. > If you did not order the power supply option, please contact ANPI Customer Care at (855) 492-2300. – Plug the power cord into your power outlet. – Locate the 24V DC port on the back of the phone and plug the other end of the power supply cord into your phone. 3. Initiate Activation Process. • Press Activate Soft Key. • The voice prompt will ask for the Activation Code. – The Activation Code for each user is located in your shipping confirmation email (and in the ANPI VIP Portal at vip.anpi.com). – Any Activation Code will work with any phone ordered, so please make sure that each user has the phone they requested. • Input your Activation Code. (Provided in activation email) – If the Activation Code is accepted, the phone will automatically reboot two times and activate the extension. – If the Activation Code is NOT accepted, please unplug your phone, check your internet connection, then plug in your phone again. • If you have any issues, please contact your ANPI VIP Implementation Specialist. 4. When reboot is complete, you’ll have a dial tone and your phone is ready for use. • Place a test call to an outside line to verify activation is complete. 5. Set up your voicemail. • Dial your extension then follow the voice prompts. To customize your features, log into the ANPI VIP portal at vip.anpi.com, or download the appropriate Quick Start Guide at anpi.com/resources.

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As a user of ANPI VIP, you have access to a full range of helpful product videos and quick start guides at anpi.com/support. To get you started immediately, below is information on the ANPI VIP Customer Administration Portal and mobility features.

THE CUSTOMER ADMINISTRATION PORTAL: MANAGING ANPI VIPThe ANPI VIP Customer Administration Portal has been uniquely designed to let you manage your phone system features and users through our intuitive, award-winning point-and-click interface.

Login• Go to vip.anpi.com.• Input your username and password. (You will receive instructions to create these via an email with the subject line, "ANPI VIP New User Information.")

USING ANPI VIP

Customer Administration Portal DashboardThe home page is called the Dashboard. You can easily organize the components, or "widgets," of the page however you like, personalizing your portal experience. A video introducing the Customer Administration Portal can be viewed at: resources.anpi.com/resource/portal.

Personalizing the Customer Administration Portal Dashboard• Move your cursor to the top of the widget.• Click and drag that widget to the desired location.• To expand or reduce a widget, click the lower right-hand corner, and drag to the desired size.

Learning More About a Widget• Hover your cursor over the feature title or icon.• A description box will appear with a definition of that feature.

Viewing Content Within a Widget• Click on the arrows in the upper right-hand corner.• The widget will expand.• To close, click again on the arrows in the upper right-hand corner.

USING ANPI VIP ON OTHER DEVICESFor VIPremier and VIProfessional seats, a mobility application called VIPresence is included. VIPresence gives users the ability to conduct business anytime, anywhere, and on any iOS or Android device. There are also desktop/laptop clients for both Mac and PC.

VIPresence also gives you the ability to chat, store contacts and make calls. Presence is a feature that lets your business associates see who is busy, available or offline.

Download the desktop/laptop clients you need by visiting anpi.com/downloads. The mobile phone clients can be downloaded from your mobile app store.

Download the corresponding VIPresence quick start guides at anpi.com/support.

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ADDITIONAL RESOURCES

CUSTOMER CAREOnce you are installed, our customer service does not end. Our knowledgeable Customer Care team can answer any questions or assist with any issues. We are available 24/7. Just call 855-492-2300.

Open and Manage Tickets OnlineAs an alternative to calling Customer Care, you can open trouble tickets, lodge issues or check the status of open issues online by visiting vip.anpi.com/support.

ANPI RESOURCE CENTERThe ANPI Resource Center has advanced search capabilities, and includes step-by-step product videos, how-to articles, FAQs and other helpful resources. It can be found at anpi.com/support.

RECOMMEND ANPI VIP Share your success with ANPI VIP by contributing a review on G2 Crowd. G2 Crowd is an independent review site that helps others make better decisions when purchasing a VoIP solution. Click here to review ANPI on G2 Crowd.

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ANPI VIP BILLINGANPI will notify you via email when your first bill is available. To view your bill:• Go to vip.anpi.com/billing. (If you are not already logged into the Customer Administration

Portal, you wll need to enter your username and password.)• All bills will appear in the Past Bills widget in the Customer Administration Portal.• Double click on the bill you wish to view.

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